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    Penske

    4.0 (4 reviews)
    Closed 8:00 am - 2:00 pm

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    6 months ago

    Spencer was awesome! Got me in and out of there reasonably quick except for the malfunction with the computer

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    6 years ago

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    U-Haul at Veterans & Williams

    U-Haul at Veterans & Williams

    (9 reviews)

    This may be the worst customer service I've ever received. I don't understand why people work…read moreplaces they hate. Just avoid this location at all costs. The most unfriendly and unhelpful people. Go to another location

    Zero stars should be a choice. Do not use Uhaul under any circumstance…read more 1) A reservation is not really a reservation. They go in the morning, see what trucks are available and where and then assign you. My "reservation" was at the Veterans location 5 miles from my house. An hour before my pickup time I was sent a text that I had to go to their Michoud location. 27 miles from my house. A 35 minute drive each way. So there goes an hour of my day, The scheduling person actually had the nerve to tell me it wasn't an hour drive to Michoud. It isn't but since I can't teleport with the truck back across the city to my house, it was over an hour. 2) The drop off was just as bad. The assigned contract location in Baton Rouge was closed. No lockbox. After a 20 minute wait for someone to answer the Uhaul service number, the rep told me the location was open from 11-7, AS I WAS STANDING THERE IN FRONT OF A PADLOCKED DOOR at 2:30 AND NO LIGHTS ON INSIDE. So there customer service help line does not know what the hours are of the drop off locations. AND I was told dropping off at a location not in the contract would cost me extra. 3) Another 20 minutes on hold and we were given an alternate drop off. It took us 2.5 hours to load up and get to Baton Rouge. It also took 2.5 hours to give them their truck back. 4) The automated check out didn't work. The starting mileage in the system for our truck was 4,000 miles higher than the actual starting mileage so we couldn't put in our ending mileage because it was less than their inaccurate starting mileage.

    Penske - truck_rental - Updated September 2026

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