Went for batteries for a heavy duty truck and as soon i got in there was lot of movement and one of the employees just went isle and said this are the ones without checking or asking what was for it i trusted it since its a auto part! when i try them there were bigger and diferente numbers of cranking, i went to them back and all i was getting is they same they same and they same? even one of the man said you can turn them around and it be the same when he doesn't even know how or where the batteries goes on the truck! very low service and try to sell you what they want to sell. not recommend!!!! read more

A bunch of worthless old men, that probably only know how to play with auto parts, because they certainly do not know how to tell anyone else, that doesn't know anything about auto parts, how to buy the right one for their car. And when you ask for any kind of customer service, you are left with old, crusty men staring at you like Gomer Pyle. DO NOT ATTEMPT TO SPEND YOUR HARD EARNED MONEY HERE. They would rather only other old men or mechanics that look like them, come in. And they definitely do not want anyone with any kind of issue to walk in. Because "problem solving" is not their forte. My wife was misinformed by one of their coworkers, she kept her receipt and all the packaging and the product was still completely brand new in the box, and I being a good husband, volunteered to take it back for a refund or store credit. Well, of course I don't carry around my wife's credit or debit cards, and of course this company supposedly does not issue store credit?!? And boy were they happy to be able to send me away without having to do a damn thing. Seriously folks, stay far far away from any Napa auto parts locations, especially ones that are owned by Fairfax auto parts. It truly is a crying shame, I've lived in Fairfax County my whole life and I have been a lifelong customer of Fairfax Auto Parts, and several of my family members worked for years for this company, and we always had wonderful experiences & service. This marks an end of an era. And the inevitable bankruptcy or hostile take over of this company. Thanks to the management, the guys that I saw today, and the guys my wife worked with when she was making the original purchase, needing complete retraining or termination, the community at-large suffers, because another local business will go down the drain. read more

Pretty rude customer service here. I called them and some d bag answers the phone saying abrasively "NAPA AUTO PARTS!!!!". I asked him if they sold car batteries he said 'YES!!" and then I asked if they installed them and he said like a jerk "NO". Then when I said ok thank you he just hung up. F this place. read more

My wife's battery died, so I stopped by on my way home (Convenient location). I asked if they could test the battery, the fella at the counter gruffly said sure (his voice full of annoyance). I went out tot he car and realized I needed a crescent wrench to pop it off, and my toolbox is in my car (this is my wife's). I came back in to ask if they had a crescent I could borrow and was told very abrasively that they did not--which was followed by a sneer (granted, it could have just been his face, but i think he was making a concerted effort to give me a dirty look at that point). Pretty unhelpful and contentious. I'll be finding my replacement battery elsewhere. read more

Gave this place a second chance. Bought a battery in May 2016. Battery has been failing. Take it in to get it tested and they said it was fine. I go to another shop and the test and the battery failed. The lady behind the desk would not listen to the tests I have done and my car knowledge. I knew this battery was bad but they did not honor the warranty I had another issue a year ago but there is one guy in there that knows customer service and he took care of me after the fact. Some of the folks in here can barely move their butts of the chairs. Long story short...go somewhere else. I will not be going here ever again. UGH! read more