Did not honor groupon - they do not take calls sometimes will send a text no appointment offered,…read moregot my refund from groupon

I bought a Groupon for "comprehensive" "replacement of front and rear brake pads and rotors" from…read moreKNEI SERVICES. Included in their offer was statement "Choose from several options that cover all aspects of brake maintenance including pads, rotors, and calipers. With expert mechanics handling each task efficiently within the DC Maryland Virginia area through mobile services, convenience is assured. You will benefit from detailed inspections that help prevent potential issues before they arise while enjoying reliable service from highly recommended professionals who prioritize customer satisfaction at every step." I bought "Experience KNEI Services' comprehensive brake pad and rotor replacements for front and rear with up to 50% off" and assumed it included the parts. It did NOT. I first contacted KNEI on May 7 to set up an appointment and KNEI said it didn't include the parts. I didn't complain and ordered all the parts for @$200 for the kit including bolts, pads, and rotors for front and rear brakes for my car. Told KNEI on May 15 I had received the kit with all the parts on May 15. I subsequently left 3 more voice messages (calls always answered by recording to leave a message) and an additional ten (10) texts between May 16 and June 5 again requesting that they suggest several times for an appointment and was completely ghosted except for 1 text on May 30 "you received all the parts?" --I had previously told them in 3 different texts I had the parts but I replied within 24 hours "yes, everything" and "Provided my VIN#, the Part #s and my address several weeks ago in previous texts" and have never heard from them again as of 6/16. Since my brakes were grinding and I had been trying to schedule an appt since May 7, I called another company on Friday June 13 whose website said they did brakes and they came out Monday June 16 at 9 AM and fixed my brakes using my parts. KNEI's link to their website still as of 6/16 goes to "404. That's an error. The requested URL / was not found on this server. That's all we know." Fortunately, I charged the Groupon to AMEX and sent them a .pdf of all text communications and reported my 8 outgoing calls with zero incoming calls and link to defunct website and AMEX credited me the Groupon cost. THERE IS A REASON KNEI Services had to sell Groupons. I finally found their website searching for "KNEI brakes" and it went to KNEI SERVICES website and under "services" provided it lists: "Services Offered Verified by Business Auto electronics installation Auto electronics repair" Says nothing about brake repairs. As of 6/16 I still have not heard from KNEI since May 15 (despite 10 text messages and 3 voicemails just since May 15) with exception of "You received all the parts?" on May 30. If you want to spend 6 weeks trying to get an appointment and then be ghosted, use KNEI. I would never let them touch my car EVEN IF they refunded all my money and paid me $1,000 to delete this review. AVOID KNEI SERVICES like the plague!!

Great customer service. Very knowledgeable with everything. Goes out of their way to answer…read morequestions about the parts you are buying and makes sure you have what you need

Cool shop with cool folks :). In an interesting building…read morewith a story all of its own, and friendly service to boot :).

Had a great first experience here. They clearly detailed the issue, how they would resolve it and…read morewhere the costs came from. They were flexible on price and got the job done in an extremely timely manner. Will certainly be returning for future work.

Outstanding service at a very reasonable price! They repaired some body damage to my car a couple…read moremonths ago - and every time look at the car I say can't even tell it was damaged or where it was impacted. I also was really impressed with their very fair pricing. Great experience all around. Thank you Adrian! A+++

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

One On One Auto-ABSOLUTELY THE WORST EXPERIENCE IVE EVER HAD WITH AN AUTO SHOP!!!! No joke. The new…read moreguy Ken does not care about what you need. Just a grumpy old man that will get angry about everything you say and try to start an argument with you instead helping his paying customers. This guy is useless, seriously. If you need auto repair, your better off DIY.

I called looking for an alternator plug for my 1990 Toyota GTS Sport. They didn't have one, but…read moretold me I could have his own test plug, or he could have a new one by 10:00 AM the next day. I went to pick it up and he was very knowledgeable and freely told me exactly what to look for and how to be sure all was correct.. I will go there when I need that service and will certainly recommend them to any of my friends.. They also sold me some miscellaneous parts at very reasonable prices.. 76 year old geezer

I hate to write this review especially the owner/tech was extremely nice and helpful. My outboard…read morehit bottom and just clicks but not start. An outboard repair shop diag the problem to my starter. I was a bit doubtful since the starter should not be effected. I drove 1+ hr from MD to the shop. He tested the starter, showed me some aftermarket options, charged me $10 and told me my starter is in good working condition. The outboard repair shop labor was $400 and told me they would not charge me if it's not the starter. It took me less than 1hr to remove the starter but I rather get stuck with a $400 labor than a $800 starter that I can't return online. The outboard repair shop replaced the starter and starts every time with no problem. Now I'm lost 3+ hrs of my life, $10 test fee and $400 labor that I could've done myself under 1hr. I really wished I could've gave a better rating for the good customer service.