Working as a caregiver for Home Helpers Home Care has been wonderful. I love the team work. All the…read moreother caregivers I work with are great, I have worked for other agencies and NONE of them being as fun, helpful, respectful as Home Helpers of Napa. What I really like is that you are not thrown around to different people. If you are assigned to a person you are with that person, and you are always teamed up with another caregiver as an back up for you. Their are so many great things about working with Home Helpers Home Care. The Owner Serafina is great personable and caring person..

The head of the Napa office texted my brother condolances before I had the chance to call him…read moremyself. I find this very unprofessional.

Katie is a dream to work with and was incredibly accommodating for my sister's ever changing needs…read more This was a new life changing event for my sister, who needed the care, and for me who had to navigate how much care. A very difficult, emotional time and Katie and her staff were the best for handling our constantly changing situation.

I needed help after breaking my hip. I reached out to Seniors Helping Seniors…read more I spoke to the owner Katie Holman O'Neill. We spoke at length about services I needed. I was assigned to Annette as my caregiver. We had an instant connection. Annette was prompt, eager to do my wash and get my meals. She helped me with my physical therapy. She even washed my hair when needed. I wouldn't be as far with my recovery if Annette hadn't been there for me. Thank you again to the Seniors Helping Seniors. Mary Kelly

My son was provided very professional services the moment he was released from the hospital with a…read morespine injury and unable to walk; his caregiver was very helpful and knowledgeable. He had daily care shifts for 8 months. He would use A Partner in Caring again, if he needs in-home caregiving in the future. The owner Kim is easy to work with, you are given direct #'s for all of the office staff. A staff member always returns calls, same day.

From the owner: We are California State licensed Home Care Organization that hires only the best qualified Home…read moreCare Aides to care for our clients.

It's clear this organization is in great hands. Jonathan is exceptional, down to earth, and…read moregenuine. His passion for others, anyone receiving services are in the best possible care.

FirstLight cares for my 86 year-old mom, and they are reliable, responsible, excellent,…read morecommunicators, reasonably priced, and trustworthy. And the most important thing is that they love my mom, and my mom loves them.

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

If I could give a rating which includes negative stars I would. My mom required overnight care as a…read moreresult of an unexpected medical condition. She was in great pain and needed a caregiver to stay awake at night to administer pain medication and help her as needed. On four separate occasions, we tried Senior Helpers services, and each time was a disappointment. On the first night, the caregiver gave my mother inaccurate meds. Later that night she refused to wake me (I was staying in the room next door to my mom) and my mother had to scream my name to get help in administering her pain medication. I believe she didn't want to get in trouble because she did not want to appear like she didn't know what she was doing. I woke up and basically had to oversee her caregiver in giving care to my mom, which defeated the point of paying for overnight care. (I needed to sleep at night in order to serve as my mom's primary caregiver during the day.) The next day, we called and complained and were assured we would get a better caregiver. The second night, the new caregiver fell asleep repeatedly, even though we had explicitly requested someone who could stay awake all night. She allowed my mom to fall on two separate occasions while trying to get out of bed to go to the bathroom. She even yelled at my mom to "Get up!" while my mom was lying was on the floor. My mom sustained several large bruises on her hip and shoulder and was understandably traumatized. Again, we called to complain and again we were reassured we would get a better caregiver the following day. We were desperate for care so we agreed to try a new person. The next day a new caregiver came who again fell asleep on the job. My mom woke up in the middle of the night disoriented and called out to her and heard no response. She was terrified to find herself alone in a dark room. My mom's daytime regular caregiver walked into my mom's room to take the dog out in the morning and my mom burst into tears. When questioned about my mom's reaction, the Senior Helper caregiver lied and told me she was awake and accused my mom's regular caregiver of waking my mom. She also rudely called my mom's regular daytime caregiver "your girl", which we both found racist and offensive, as she is a grown woman and is not owned by me (or anyone else for that matter.) After three horrible experiences, we called to complain and were again assured things would get better with a hospice trained caregiver. We were suspicious but out of desperation we decided to give Senior Helpers one more chance. We decided to interview her first. When we did, we explained she must stay awake the entire night. As we were speaking with her she began nodding off, as if she were on drugs. When we commented on this she stated, "It's OK." We told her, "No, it's not OK", thanked her for coming, and told her we did not want her services and sent her home. I don't know where Senior Helpers finds its caregivers, but of all the four nighttime caregivers Senior Helpers sent us, all endangered my mother's safety by sleeping on the job (one even slept with her hood covering her ears and eyes!). Even worse, my mom was emotionally traumatized by having to argue with caregivers to get pain medication or because they yelled at her for falling or waking up confused in the night. After this upsetting experience we immediately hired an in home care provider via MiFiji Homecare, and our amazing caregiver needed to spend two weeks in my mother's room to help her feel safe again overnight with a caregiver. My mother and I have no doubt that the caregivers we received from Senior Helpers seemed perfectly comfortable yelling at clients (whom we assume intern have dementia) and lying to family members about the care they provide. If you care about your parents, steer clear of this eldercare agency! The owner may want to say he doesn't know me. This is not true. My mother was Arna Munford. And unlike other clients, she did NOT have dementia or mental illness and was able to communicate the abusive and negligent behavior she experienced. I witnessed it too. This agency should be shut down. Do not out your loved ones in their care.

I worked for Hired Hands for about three years caring for the elderly. The type of care consisted…read moreof companionship and personal care needs. I had a very good experience as a caregiver. The company gave me the opportunity I needed. Also, they were very organized regarding schedules and communication between caregivers, supervisors, and clients. I loved working with my clients And Hired Hands.

Hired Hands started sending out wonderfully qualified caregiver. Then when that caregiver quit…read morewithout notice the caregiving went downhill. They could not get consistent caregivers for the days and hours I signed up for my mother. I spoke to Eric and he told me he would get it taken care of. He sure did! They gave me a schedule and verbally told me they could only give my mother a caregiver on Friday. That's when I gave notice that no services were needed. I went elsewhere.

TheKey really listened to our needs. Cameron was very patient and answered all of our many…read morequestions. I did a lot of research on Home Care businesses in our area and was very confident that we made the right choice signing up with TheKey. Unfortunately my Dad refused to have home care and I am really disappointed about that. But if and when he is ready I know who to call.

From the owner: TheKey in Napa County offers personalized in-home care ranging from hourly assistance to 24/7…read moresupport, utilizing a science-backed Balanced Care Method. Services include personal care, companionship, meal preparation, transportation, and specialized care for conditions like Alzheimer's, Parkinson's, and post-hospital recovery.

This was owned by the same people for a long time, but it changed ownership after 2021 and the new…read moreowners do not support the management or staff. We did not realize this when we put my dad in here in the spring of 2022. A staff member abused my dad verbally in front of family members (and we suspect physically behind our backs due to cuts and bruises which we were not informed of and found ourselves). We took him out of here immediately and moved him to a home setting where he was well looked after before he passed away. The Berkshire should be closed down.

My mother is getting old and her dementia has really set in. The amount of patience it took just to…read moreget her to remember anything was tedious... Yet Berkshire came to the rescue. Now I can trust that my mother is doing well in the assisted living home. The staff are kind and the facilities are beautiful. They also provide excellent entertainment for the edlerly.

My mother has lived here for six months this time (she had lived here about 8 years ago). This is…read morea senior independent living facility that is to provide daily meals as part of the monthly rent. Based on the price of this property, the menu and food quality should be excellent but sadly it is not. The set menu each day is filled with fats and dairy, poorly prepared, and ingredients are very low quality. As an example, what was to be an egg salad sandwich was actually left over scrambled eggs from breakfast and stale bread. Requests to add lactose free options have been ignored. If they want to attract more residents and keep the ones they have, they need to improve the food. Front desk staff is very nice and accommodating but these major issues need to be addressed.

The Springs of Napa is one of the nicer retirement homes in the area. It's well-maintained,…read morewelcoming, and they've renovated it over the years. Their gym&dining room are bright&airy, there is a cheerful air to the place, and they keep the activities schedule full. Back in the day, a Buddhist meditation group once met in one of their upstairs rooms. It was a perfect spot to focus on one's breath&seek enlightenment. There is good signage, and everything is kept accessible. While the street parking can be a challenge, they have ample parking for residents. For a retirement home beside a busy hospital&athletic center, they are quiet&peaceful. It has springtime warmth among the residents&staff, even in the cold midwinter.