Dr. Kenneth Ross and his staff are wonderful. I'm always met with warmth and kindness. After a scheduling glitch in their software, Carla went above and beyond to reschedule my appointment. Dr. Ross always takes the time to really listen, he explains things clearly, and he never makes me feel like my questions are an annoyance. So many doctor's egos do not allow them to listen and respect their patients. Not Dr. Ross! He's the real deal. He genuinely cares about his patients and it shows; and in turn, so does his staff. He leads by example. I highly recommend him to anyone looking for a highly experienced and knowledgeable family doctor who treats their patients with care and respect. Thank you Dr. Ross, Carla, Jessica and the entire team. read more

We have been patients of Dr. John for many years, and now of his associates, Dr. Ross, Dr. Patrick Dermody and their nurse practitioners for many years. We are very pleased with their competencies, professionalism, and pleasant and supportive manners. They are good listeners and don't hesitate to call for meds and lab work if needed. Their office staff is also very pleasant and helpful, and it is usually easy to contact them by phone. read more

Ijust moved up here a year ago and have had great health care experiences with nearly all aspects of this practice. Isis the receptionist has been great along with the nurse practitioner. But the real genius here is Dr Ross who actually listens to you and is awesome. My healthcare experience here made me feel taken care of and actually happy after leaving my visit today! read more

Asked for my medicinal records to be sent to me. They literally sent it to me on a CD... they could've just sent a floppy disk it would've been just as helpful. Why were all of my other doctors able to send via login portal or via print out mail. Also, they were the ONLY office to charge me, and $25. I don't even know where to take a CD to get the data off of it, my laptop nor my bfs even has a CD port anymore. Update your technology, this isn't the 90s Tax section 179, buy yourself a new office computer because clearly you need it. read more

John F Dermody, MD - Family Practice Near Me - Napa, California

One would think that if your doctor saw a mass in one of your scans, they would tell you (you know, just do the bare minimum). This was not the case with Dr. Dermody. He neglected to inform my step dad over a YEAR AGO that he had a mass. And now it turns out it's cancer. So we can put this in the EPIC fail column. Why on earth would you (1.) not say something, (2.) figure out what it is, or better yet, (3.) refer the patient to someone who can help if you have no interest in doing so? When did doctors stop being doctors? read more

I went in as a new patient. Had a horrible meeting with PA Bell and never met the doctor. He was dismissive and made snap judgments about me that were not fair. I left feeling bullied. I thought about it and wrote a letter to both the doctor and Bell explaining why I was leaving and hoped they could learn from the experience. I did end up finding a fine doctor in Sonoma. I later got a call to make an appointment. I told them I had left and had written a letter explaining why. "Oh, we don't really use letters." WTF? Now, over a month later I get another call for me to make an appointment. I explained what had happened and asked to speak to the doctor directly. I was told he wouldn't do that and I could make an appointment. Fat chance! I just asked them to take my number and the Dermody could call me if he wants. This is a very small town and now I have a very big mouth. I was trying to be tactful and say that we're not a good fit but I think there is something basically wrong with this office. read more

This place, the receptionist and their policy is an absolute joke. I wait at least 15- 20 minutes every time I come here. Today I had a 5 pm appt with Eric Bell to review my new meds for hypertension and blood pressure that he prescribed. I called at 455 sharp to let them know I was going to be a little late like 3 minutes. The receptionist said that I would have to reschedule. Really? Reschedule for being a few minutes late when I wait for them all the time. On top of it, he never called to see how I was doing with the new meds. Then, it gets better- I have been trying to get my annual mammogram. Queen of the valley has called them 5 times and they have not sent it. I Finally had to email the request to Queen of the Valley directly. Apparently the Dad was a good MD back in the day- now it's his son Patrick, an NP Eric Bell and a full staff of administrative assistants that do absolutely nothing to help. I GIVE UP! DON'T WASTE YOUR TIME HERE. TRUST ME YOU WILL REGRET IT!! To Dr Dermody , Eric Bell and staff - you should all be ashamed! read more

Asked to lose 30 lbs due to obesity Dr Ross had me get an ekg before starting medication to lose wt. after having ekg and blood work called office to see about medication told via office staff He Said they don't order wt loss medication so why the ekg and blood work? My heart was fine. SO DONT TRUST what they say they will do. Poor quality of care. read more

Anne and the office was not helpful in getting back to me about getting my prescription filled. This office use to be good, but not anymore.

The Office staff is rude & uncaring. They could care less about their patients. It was pulling teeth to get an appointment & I had to have the insurance call them to tell them they had the wrong information. The basically told me I was a liar when I asked to email past health records. Who makes a appointment for 10 years of health records. Are they aware that would take hours to go through? Why can't things be emailed so the doctor can review? It's all about money . Plus, I tried to tell them that my dad can't walk nor remember anything due to his dementia. They hung up on me . No they don't care ! It's NOT about customer or patient care . They need to fire the office staff & get caring people on there !! read more

The office is horrible and I would never recommend anyone going there. I didn't have yelp on my phone, only added it to post this review. I've had two bad experiences there, but this last one has me incredibly upset. I was seen on the 9th of January for a rash on my face. I said I only needed a referral to a dermatologist, but was told I had to go in and be seen. The doctor looked at my face for 1 second and said he had no idea what it was and would give me a referral. I realize this is just for them to get the co-pay, but I played along. I kept waiting for my insurance to send me the letter saying I could book with a dermatologist and nothing came. I finally called and they said they had not received anything. I called Dermodys office on January 18th. They said they would look into it and call me back. No phone call back. I called again on Tuesday January 22nd and they told me it was sent the week before. My insurance that day again assured me nothing was sent. Finally on January 24th I called the office again. The receptionist admitted that it was never sent in. So who ever I spoke with on that Tuesday flat out lied to me. The receptionist put me on a long hold and NEVER once even apologized. The rash has spread to half my face and they could have cared less. I will never go back. I have told EVERYONE I know and as mentioned the rash is all over so a lot of people have asked me what's going on. This office is a joke and a perfect example of the system taking advantage and how some doctors only care about one thing.........the money. Nightmare at my expense and DO NOT go to this office. This review should have ZERO stars, only had one because it's required to post. read more

This office is unreasonably picky about prescriptions and will needlessly make you arrange office visits over and over again. Physicians of course have to be vigilant against over-prescribing pain pills, antidepressants, and other addictive drugs. But this office forces you to schedule a face to face for anything and everything. If you have been using a non-addictive medication for 5, 10, 20 years and you need a re-fill in a pinch, (ran out on vacation, forgot to re-up), don't expect Dermody to cooperate. A phone call is not going to work. Moreover, I've been in this office with 2 or 3 minor issues (e.g. ear wax, weird pain in my thumb), and this office will spread the minor issues out over 2 or 3 separate office visits. I'm not saying they are milking the insurance company, but what else could it be? Once a doctor gets to know you and you have a good relationship (we do), there has to be some trust at some point. It can't hurt calling in a prescription once in a while, unless. . . Anyway, 5 years with this office and I'm not coming back. Just know what you are getting into. read more

Omg where to begin?! If you decide to go, make sure you know the website and phone number of CMS!! Zero follow through - so you might as well just go to the Queen...which is where You will end up- and WHEN you call to tell them you are on the way there---THEN they might answer the 60 calls you have made to their office!!!! Then they try to lie to you about the fact that "we don't know what time the RX's are sent out by our system" (after they were told that their patient was on the way to hospital due to lack of response by their doctor.... They NEVER send out timely statements for patient contributions- basically told me "ya, you have to call to figure out what you owe and pay it". Essentially- they lack much of the required processes and protocols needed in their field. I currently have a few cases with CMS in development as they saw my whole family. I could go on....I cannot tell if the doctors are any good- but their staff and front ARE part of their overall treatment to patients- they get an F- from this patient and family. read more

I can't recommend this doctors office. They don't think an appointment is necessary when you faint and have to get stitches but won't refill your birth control without an appointment. Even though you've been waiting a week for them to do and they can't even give you a month refill while you wait for an appointment to be available. Just absolutely aggravating to work with them. read more

The office staff was rude as a new patient - I took my business elsewhere - cannot speak to the Dr medical care. I hope he sees this.

Terrible follow up and communication by doctors. Kept losing lab results that I had to coordinate. Two weeks and still no consultation from the doctor after multiple calls and reminders. Felt more like a business unit than a human unit. read more

I am so disappointed that after over twenty years as a patient of Dr. Dermodys office, without notice, I have been told that my partnership insurance will no longer be accepted.Being 70 years old and on SSI, this leaves me without a doctor and told that when I went in because of bronchitis, I was then told I would owe for my appt. So much for the Marcus Welby attitude, I guess money is more important than people in need. I am heartbroken to be looking for a new physician. I have recommended their office to many over the years, not again read more

This is my primary physician and I called to try to make an appointment and based on that call, got a red flag to never go there. Their receptionist sounded very un caring , no flexibility. My insurance provided one of their doctors as PP, when I called they said not taking new patients but other doctor in the same office was. Interesting because with my daughters pediatrician, one of the doctors name is on the card but doesn't necessarily gets seen by that doctor every time. Anyways, changing the doctor won't go until effect until the 1st of the month, and I have an asthma condition going on where I can't breathe so I said to the receptionist, can you prescribe something over the phone, said no, then I said what am I suppose to do if you can't see me in the meantime, not breathe? She rudely answered yes! . So rude! Screw this place! read more

I ended up leaving this practice as a patient because of how rude that front desk is. To be fair there is a really nice lady there too and if you are lucky enough to talk to her you are golden, but the other lady was so short and nasty, I got a new doctor referral while I was sitting in the waiting room. She tries to avoid you actually meeting with the doctor and was so unhelpful. read more

Dr Dermody is both caring and a true professional as is his staff. They always treat you with courtesy and sincere concern for your health issues. I highly recommend Dr Dermody for anyone seeking a quality and friendly family physician. Also his prices for visits are very reasonable too! W Wood Napa, Ca read more

The office is horrible and I would never recommend anyone going there. The health care maybe decent however, the receptionists are absolutely unprofessional. I am now at risk of losing my employment due to their incompetency. I do not understand why it would be so difficult for them to release my medical records after I requested them time and time again. read more

Need to see the Doctor for a sinus infection. Called office and was told that since it has been 2 years I had to re apply as a new patient and the soonest I could be seen was at least a week. I asked if maybe the doctor could call me since i had been a patient there since the early nineties, and had a history of sinus issues. I was told that they would ask him to call. They never did. This is the second time I have had an issue with this office, and was the reason I hadn't seen him within the last 2 years. What a rude and unprofessional organization. I thought being a doctor meant showing compassion to your patients when they are in need. Obviously not so here. Do not , and I mean do not use them. What a bunch of jerks. read more

Love everyone at this office. Doctors, FNPs,Front desk staff etc great service very professional same day appt. great location they are super flexible friendly read more

I love John Dermody, but this has to be said. Are you female and on birth control? Find a different office, because only one person here will prescribe your birth control and they are NEVER IN THE OFFICE. Your prescription will go un-filled and un-renewed despite multiple calls by both patient and pharmacy. I appreciate different religious backgrounds to be sure, but when this is not shared with patients and becomes an issue with healthcare quality, it makes me extremely angry. read more

I am new to the area, and this office and all the staff have been very friendly, professional and are very efficient! No long waits. They have been on time. This office has wonderful providers available too, I have see their NP and PA. Makes it easy to get appointments. Referrals are done efficiently too. Would highly recommend as PCP in Napa. read more

My husband and I have been patients of Dr Dermody's for the past 20 years. We have never been thrilled with the front office staff but it was worth staying with the practice because we really loved Dr Dermody. I seldomly need to be seen as I have been very healthy (knock on wood). I was having abdominal pain and saw Merry, the nurse practitioner who wasn't sure what was going on so she sent me in for a CT scan. The scan results were in the next day. I had to call the office back for the results. I was told by the receptionist "we have the report and it says that there is a large mass and we will be sending you to Dr. XXXX for a biopsy." This completely took me by surprise and I hung up in shock. I would think that such news would be coming from a medical professional with an explanation. I called Dr Dermody's office to see if they would fax the report to my internist in San Francisco since he had done a prior surgery on me. I was told by the receptionist "we don't have the CT images so you will need to call over to the hospital for that". Again I was shocked that Dr Dermody had not seen the images. I called the hospital and they were prompt in getting that report and CD to my internist. I later called my internist and told him the story and his main suggestion was to NOT have a local surgeon do the biopsy and that a specialist should be seen. I again called Dr Dermody's office to ask them if I could speak with Dr Dermody about what the internist had said and the receptionist took notes and said "I will give this to Dr Dermody and see what he wants to do". I waited and no call. I called the office again the next day to ask why the Dr had not called me to discuss my concerns and was told "Dr Dermody approved the referral so we will be faxing that over to the specialist today after he signs it". So I guess a phone call to a patient was not important! I called the office back at the end of the day to follow up and they had not yet faxed my referral but they said "we are sending it over now" I called the specialist the following morning and they said they had just received it that day"! This is now 8 days after the CT scan. I was waiting to get an appointment for a biopsy with the specialist and just found out that Dr Dermody's office sent the specialist an incomplete report and the diagnosis was completely wrong and didn't even mention a "mass in the abdomen". It's been 3 weeks tomorrow since by initial CT scan and I am still waiting for a biopsy date because of the incompetence of Dr Dermody's office. This has been completely frustrating and scary for me and I feel abandoned by Dr. Dermody. I will be looking for a new PCP that has the time to spend with me as a patient and who has office staff that can do their job effectively. I'm so disappointed!!! read more

DON'T WASTE YOUR TIME!!!!! My insurance assigned me to them and they still refuse to see me!!! The receptionist is incredibly rude and unhelpful. Didn't realize that they could turn away patients that are in pain asking to be helped! This place is a joke that they can even call themselves a Dr's office! If you love your family don't go here. They don't care enough to help. read more

After searching high and low for a great doctor, I think we've found him! Dr. Dermody does a great job listening to concerns and dealing with whatever issues arise. My husband and I along with all our children have visited Dr. Dermody and have been satisfied! He allows parents to make decisions regarding their children's care without trying scare tactics and bullying like we've found in other offices...the office bills quickly and accurately, and the staff are just delightful - both friendly and helpful. read more

Dr. Dermody truly cares about his patients and his practice. He takes extra care and time during consultation which is rarely found these days. The same goes for Dr. Patrick Dermody and everyone else on staff. We are so lucky to have found this practice. And I'm not sure about any of the reviews before me, but Gloria is a delight and is caring. We have been going to this practice for approx 4 years and we have always been pleased. When any of us is sick, we call in first thing and have always been given a same day appt. read more

Dr Dermody has been my primary care physician for almost 9 years. He is a caring, skilled physician and an outstanding person. I can't overstate how much I've appreciated having him overseeing my health issues. Thank you Dr Dermody!!! read more

Dr. Dermody is amazing and by far the most trustworthy doctor I have every seen. For a short time our insurance was switched to Kaiser and I was able to see how fortunate we have been with Dr. Dermody for over 20 years. When you see him with a problem he actually takes the time to listen to what you are saying. He takes care of our entire family and is a true blessing. read more

Dr. John Dermody has been our family doctor for over 15 years. He has always shown great respect and concern for me and my husband. He takes the time to discuss treatment options and provides an honest and well informed opinion, making sure we understand his concerns and decisions. When necessary he has directed us to outstanding specialists, all to great results. He stays in touch with our overall health history. He prescribes preventive care and makes sure we follow health guidelines for regular check ups and immunizations. I trust his judgment and cautious perspective in managing our care. We are truly fortunate to have Dr. John Dermody and his great staff in our community. Dr. Dermody represents the best in family medicine. We are proud to recommend him. Mary R. Napa CA read more

Dr Dermody has been my mothers primary physician for numerous years. Her name is Betty Lou Dulle. She was diagnosed with terminal lung cancer April 2017. In Feb 2018 she became bedridden with many complications. She and family members set up the humane euthanisa so she could die with dignity. Dr Dermody was at the family home and stated he thought she had less than two weeks and talked her out of humane euthanisa. Well now, almost three months and she is slowly dying of starvation and dehydration, defecating in a diaper. She begged my dad of 64 years of marriage to shoot her. The entire family is extremely upset and stressed. This is torture for my mother and I am angry that Dr. Dermody had the audacity to talk my mom out of her choice. We put our beloved pets to sleep humanely yet our loved humans have to suffer. Shame on you Dr. Dermody!!!!! read more