checked us in for bloodwork then said she would not see us because she was ready to go home…read more we were there before close and checked in

The office staff here is terrible - actually lying to my face about the drs availability. I've…read morenever had sick an awful negative experience with a medical receptionist before - especial for a child's appointment. The dr apologized profusly but I'd avoid this location if you can

Intensive Care was of the highest quality and the treatment of my sister during her heart surgery…read morewas very intense and personable. I highly reccomend this hospital.

From the owner: At The Forefront of Medicine…read more 43 locations throughout Chicagoland!At the Forefront of Medicine Since 1927The University of Chicago Medicine, with a history dating to 1927, is a not-for-profit academic medical health system based on the campus of the University of Chicago in Hyde Park, and with hospitals, outpatient clinics and physician practices throughout Chicago and its suburbs. UChicago Medicine unites five organizations to fulfill its tripartite mission of medical education, research and patient care: Pritzker School of Medicine, Biological Sciences Division, Medical Center, Community Health and Hospital Division, and UChicago Medicine Physicians.

Well of course I had to be struck with a terrible cold during the holidays this year. This cold…read moreseriously lingered, and lingered, and lingered! I thought it was turning into an ear infection or sinus infection so I had to find an urgent care ASAP since it happened to be January 2nd and everything was closed in observance of New Year's Day. I called to confirm this place was an urgent care and that they were open. The woman was polite on the phone and told me they were open and they weren't busy at all at the moment. So I zipped over and she was right, no one was in the waiting room. Just me myself and I. They work on a walk-in basis FYI. I was seen within 2-3 minutes of checking in. The doctor came to my exam room within a couple minutes of my vitals and info being taken. Dr. Hornung was who saw me and he was professional and nice. I was in and out of here in 20 minutes but they didn't rush me at all. It was spectacular service for someone who had no energy from being sick. This place is located at the corner of Eola/New York St. They are right next to Paulie's Bar & Grill and there is a subway right there too. The whole office and waiting area was super clean and tidy. If I need an urgent care again this will be the first place I think of. Definitely recommend. If you're reading this, I hope you feel better soon!

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

I was trying to get a colon exam completed but the medicine they gave me caused an allergic…read morereaction, so being proactive, I called. I was told that I could not attend my appointment and had to go to urgent care to get cleared first. Therefore, now I may not even be able to get seen and spend extra money out of pocket in addition to their fees. This is extremely inconvenient. However, after my visit, I recommend on customer service and thoroughness. Dr. Seth was great as well as Leslie and other staff that I met. My exam was very thorough, everything was clearly explained and a packet of information was given to me to let me know the nex steps. That I appreciated.

Finally getting relief from my GI issues. I always feel comfortable with the Doctors and staff with…read morethe personal attention they provide.

This place saved my life. I was there on a short 7 day stay. I saw my psychiatrist multiple times,…read moreI had multiple daily group sessions, books provided, multiple tv rooms, puzzles, coloring pages, cards, board games, snacks, drinks, meal ordering (for those not allowed off unit), cafeteria, outdoor activities time. The staff were always friendly. They had plenty of phones for patients to make calls. It was clean. I always felt safe. The bedrooms had their own bathrooms and were 2 people to a room. They also set me up with further help after leaving. I cannot say enough good things about this place.

My sister was forcibly sent to inpatient treatment here in November of 2023. Her treatment was…read moredisgustingly inhumane. She was sent here by a woman who did not know her and was forced to stay longer because of our mother's testimony to a therapist which my sister was supposed to see each day but had not until this meeting. My sister was on her period when she got in and was not given any sanitary items. My sister was sedated every day as she was having an ongoing panic attack. My sister did not have a plan to commit suicide when she entered. The moment she left she made a plan. The next year and a half she attempted to rebuild herself but was unable to get out of my mother's house. This February she ended her life. My sister did not feel safe attempting to access any forms of treatment due to the heinous way in which she was treated by this facility, the woman who petitioned her, and her own mother. She was treated like a pawn. A pawn for empathy. A pawn for money. Our current mental health services do nothing to alleviate the root suffering and are barely even a band aid upon the consequences of said suffering.

Thankyou to Dr. David McElligott for my office visit today! You gave me good advise and listened…read moreto me ....which I needed to talk to such a knowledgeable professional. Again. I appreciate all your help today! You are a great Doctor!

I'm sharing this to help other self-pay patients make informed decisions…read more I repeatedly received Good Faith Estimates for telehealth visits showing one service and paid the estimated amount up front. After the visits, additional charges were added that were not disclosed in the estimate, resulting in unexpected balances and collections notices. I am currently working through this with billing, but the pattern raises serious transparency concerns for self-pay patients. I recommend carefully reviewing estimates versus final bills and asking detailed questions before care. I hope the organization addresses this for future patients.

Understaffed, rushed, constant scheduling changes and honestly they do not care if you come back or…read morenot. Cheryl the office manager is the only decent person there.

I went to Midwest Endoscopy for an Endoscopy and Colonoscopy on the same day. I've had issues with…read moremy stomach for quite sometime, and as it worsened I started feeling consistently tired and weak. Also, my tongue began breaking out in Canker sores that has been a sign to my physicians that I'm likely fighting some type of infection, illness, inflammation. They are very aggressive in your prep, having you taking laxatives a week before the procedure, and being in clear liquids for a full day before the procedure. My procedure was at 1:30 on a Wednesday afternoon and I was to have no solids after Monday night. My prep kit didn't start until 8pm, so basically went to the bathroom all throughout the night, then finished the prep next morning (day of procedure). Also, the doctors office called my prep kit into two different pharmacies and gave me written instructions stating "do not follow the instructions on the prescription container, follow these instructions provided by the physician". I had to have a physician paged because the instructions made no sense. It's because they gave me a different prep kit than what they provided instructions for, so the physician walked me through the instructions on the bottle (like a child). I shared I understood the instructions if that's what I need to follow, but just needed to know the dosage. He interrupted and said, "I'll get to that", then proceeded to tell me how to fill with water to the line that reads "full to here". Meet with the nurse, meet with Anesthesiologist, we're minutes away from go time, and the doctor comes in to tell me the clinical director will not allow the procedures because of a Canker sore on my tongue. I've literally had sores at all times for a minimum of six months, been seen by multiple doctors, and getting the gut checked out was the next step in figuring it all out. I reached out to friends and colleagues in the medical field and anesthesiology, and this is a quite uncommon policy and decision. The doctor tried to explain and express his understanding, but the fact is, he doesn't understand. Time off of work for me and my spouse. Shuffled schedules, the prep, exhaustion, etc., and absolutely nothing in return. No answers, no feeling better, no next steps. Nothing but wasted time and money, to go through it again with another clinic without an absurd policy to cover their rear ends by being dramatically o early cautious. My anger was and is beyond words. Very kind staff, very disconnected administration. One other note, this is Edward Elmhurst so they are pulling everything from my chart. Three different appointments, most recently a week ago, where the Canker sores on my tongue are a primary area of concern. This could have easily been avoided. I wish I could give negative stars. A clinic that says, 'you show signs of being unwell so we won't provide medical treatment".

You can't get any better than Duly Health and Care. Every step of the way was pleasant calming and…read moreprofessional. Excellent place.

I called and got an appointment with gastrointestinal dept at 2:00 on the day I called.read more

I'm really sad to be writing this review and angry. I have been at patient at Duly (or under other…read morenames with different ownership) since I was a little kid. I am now 52. My mom went there until she died last year. My dad is a current cancer patient. I go with him to some of his appointments, and as mentioned, I have gone to many of my own. My dad and I are always kind and patient. Last July I went to the Rickert Duly Lab location to get some lab work done. This lab work was from an outside provider. I was not told that Duly had changed external labs (from Lab Corps to Quest). So I was completely unaware that I should verify my insurance with a new lab. So I was surprised to receive a bill of over $900. What has followed has been months of phone calls, trying to understand what happened. I have been transferred from person to another, each person telling me that someone else needed to help me. It sounded like people were reading from scripts. There was no listening, no empathy, no "oh gosh! That sounds really frustrating!". Just monotone scripts or sometimes people talked over me. When I called the following departments, people talked over me: the billing department - multiple times Customer patient experience The worst was when I spoke to the supervisor of the Labs. I don't know her name, but her number is 630-420-3482. She talked over me, was defensive, and showed no empathy for my situation. She told me that signs were posted "everywhere" (with voice raised and irritated). She said the signs say that they send to an outside lab. I gently suggested that it would be nice if the sign said something about how because it is a new lab, one should verify with your insurance. She talked over me over and over again, showed no empathy, and acted as if I were being rude. I do confess that at the end of the call I was rude. I said something along the lines of "Ok, I get it. After months and months of calls, I see that no one is going to help me or apologize. " An apology and some empathy would have gone so far with me. I am an elementary school teacher. At my job , I am expected to smile and show empathy all day. Validating another person's experience is something we teach our kindergartners. I can't believe this is the same medical system that my family has gone to for years. It felt like I didn't matter. Like I was annoyance. Like I was someone who should know better. I am guessing nothing will come from this review, but I hope something does. I hope the departments I spoke to and the supervisor I talked to are made aware. That's just not how you treat people - well, at least it didn't used to be. I worked customer service in the Naperville area for many, many years making minimum wage. Kindness and politeness were always expected.

This is the emergency unit of the hospital. they are pretty quick to check you in and the hospital…read morecrew is good at getting you in and out. If you go first thing in the morning the waiting is not that bad.

Absolutely the best medical experience ever. They have all state of the art equipment and a clean…read moresterile environment. A true gem.

I came to the center around 2:30 on 1/1/26. I was in line to check in with 2 people in front of…read moreme. There was one person doing intake. I waited for about 10 minutes then a person that was discharged had a question for the intake person about where his prescription was sent, which she took the time to try and answer before checking me in (which was fine at the time). When she finished with the discharged patient, she begins my check in and asks me to verify my address. She then stepped away and when she returned told me she had just been told that they could not see anyone else that day. I did not take the time to discuss the unfairness and ridiculousness of this decision as my ride had just told me he was going to run an errand while I waited to be seen. I wanted to catch him before he left, because I didn't want to be stranded. This was easily the worst experience with a medical office reception area. It is now abundantly clear why your ratings are so low. If anyone in this office has a goal to improve that for 2026, you really need to take time to train people when and under what circumstances to stop seeing patients.