**Service Review: Napleton Chrysler Jeep Ram (Clermont, FL) Feb 2026** My experience with **Napleton Chrysler Jeep Ram** was a true roller coaster. While it began with significant frustration, it ended with a complete restoration of my confidence in their service department. **The Technical Nightmare** On December 29, 2025, my 2025 Ram Bighorn suffered a total electrical failure. Every warning light triggered--from the blind-spot monitoring to the emergency braking. My service advisor, Jared Brachok, initially couldn't provide a loaner, and the diagnosis process was grueling. After several days of testing, they identified a wiring harness issue. I was initially very upset that the part wasn't overnighted, as the delay stretched the repair out until January 7. **The "Maybe It Was Me" Moment** The real frustration peaked on January 14, when the warning lights returned just one day after I picked the truck up. I was irate--until I spoke with my brother, who is a master mechanic up in Pennsylvania.. He gave me a much-needed reality check. He explained that with intermittent electrical issues, a mechanic can only fix what the diagnostic tools reveal at that specific time. If the problem isn't actively occurring, there is no "magic button" to find it. He reminded me that the technician was doing his job correctly by testing and returning it once the known fault was cleared. This perspective changed everything for me. **The Resolution** I picked up my truck back on January 23. Although the truck returned a bit dirty and lower on fuel than I would have liked, the core mission was accomplished: **the truck is fixed.** I am incredibly grateful to **Jared Brachok** for his patience. He and the Napleton team stayed the course, put up with my frustration, and ultimately got me back on the road. They have restored my faith in Chrysler service. **Thank you, Jared!** read more

I took my truck in because there was smoke coming out of my AC vents, they kept it for a week and charged me $950.00. I picked up my truck and two days later, there was more smoke and some liquid... come to find out it was the heater core, and the liquid was coolant. Now their charging me $3600.00 more, because of their failure to properly diagnose it the first time. In my opinion, they are all about ripping off the customer. If you pay with a credit card they have additional charges. DON'T GO TO THIS DEALERSHIP!!! read more

Came by and dropped off jeep for oil change. It did end up taking about 4 hours since it was very busy. Overall it's a decent place to keep up with your maintenance schedule of your vehicle. There's a waiting area with water bottles and coffee machine. You can browse around looking at the new vehicles on the lot if you get bored. read more

I really leaving poor reviews but the service department here is awful! Aside from their kindness, the service and communication is absolutely terrible. I brought my vehicle here to have an inspection done because I purchased it from another dealership. I had an appointment for 3 PM and was told I would need to leave it overnight. I was told I would have an update by noon the following day that did not happen after a number of attempted call calls and voicemail. I finally received a response around 330. They were just starting the inspection. We specifically asked about a number of things on the vehicle and were told as we were coming to pick it up that everything was fine and then when we got there, and miraculously the issues were not fixed.... I do not trust this service center at all. read more

Don't bother going here my friend got yelled at by a service manager. He wasn't even raising his voice at him. They overcharged the hell out of him too. read more

If I could give zero stars, I would. My car has been in for the same issue numerous times (9 to be exact). Even after a complete engine replacement, it's still leaking oil. The service department at Napleton Clermont is either incapable of performing basic repairs or simply doesn't care about their customers. They do not honor their warranties or stand behind their service. Extremely disappointed and frustrated." read more

My husband and I purchased a vehicle from the famous Test Drive Tommy who made our first big purchase as a married couple really fun! (Who knew buying a car could be so fun?) We expected it to be stressful, honestly. But Tommy made it so much fun! Tommy worked with our budget and listened to our wants/needs for the car. read more

Napleton Clermont Chrysler Jeep Dodge Ram - Auto Repair Near Me - Clermont, Florida

Service Person Said He was going to give me a deal and a 2 Year Warranty. On the Receipt, No Warranty Expressed or Implied on Work done. What a Lier. His Nam was Alex, which I think they use Alias's. Paid for both Side Electric Running board, I only got one that I needed Installed. read more

PSA DO NOT EVER, EVER FOR ANY REASON Take your vehicle to Napleton dodge in Clermont for service!!! Not only do they not update you on your vehicle, but they misdiagnose, price gouge and overcharge their customers, and never answer the phones, and are consistently unavailable (especially when they potentially fucked up your brand new truck and did not and would not fix items under warranty that were noticeably malfunctioning !). Napleton dodge excels at presenting the most unprofessional and incompetent group of individuals I have ever encountered. Their motto is to strive for excellence, go above and beyond their competitors to provide a top-notch service, and strive to achieve upmost satisfaction, but this cannot be further from the service that they deliver. Their manager, Brian is useless and avoids conflict at all costs even when his mechanics have misdiagnosed issues and they need to be addressed for the safety of the consumer. The service advisor do not have any clue what they are doing, are incompetent of policies and procedures and are never available until you call or text them multiple times. Stay far away from this dealership read more

See my previous post. Bought a used 2015 Dodge Caravan. Had the blue circle on the drivers side windshield. Had the battery check - marked. Ended up buying a new battery the next day as it was dead. Scanned as a "bad" battery at Autozone. But somehow passed Napleton's Service department analysis. Shameful. Buy elsewhere read more

I am not a man of writing reviews or putting others down but I will say this I will never come back to this dealership for as long as I live and I will never buy anything from this place ever again due to the fact that I was having issues with a code i needed cleared for my truck I haven't even had 5 months. I walked into the service center and was greeted by a man who was disrespectful and rude I explained to him that all it was . Was a code that needed to be cleared he then tried to force me to buy a steering rack because he kept saying that it was a internal rack failure. mind you this truck only has 62k on the dash when a rack can go for over a 100k miles. I then went to another shop because i was denied service and they wouldn't even look at my truck come to find out that it was a loose connection that was a super simple fix thanks to a gentleman named Robert who works for Mavis located on 50 across the street from Winn-Dixie . I am never coming back to this place ever again very disappointed read more

Great car buying experience! My husband and I have purchased 10+ cars over the years and this was a fantastic experience. Samantha Bruno was a pleasure to work with for our purchase. She was friendly, knowledgeable, and she worked with us to get us in the vehicle we were looking for. We'd shopped around at other dealerships and we found Napleton had more inventory on hand than others we'd visited. They had many different makes and models including new and pre-owned vehicles. The inside is comfortable, has ample seating, and charging ports in the waiting area. They also have a beverage station which was much appreciated after being outdoors in the Florida heat. We went in knowing the type of vehicle we wanted and how much we wanted to spend and Sam took care of the rest. Thanks to Sam and the entire staff that made the car buying process stress-free and seamless! read more

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My husband and I bought a brand new 2024 Jeep Grand Cherokee and Tommy Doty was our sales representative. Tommy was fantastic. He was very knowledgeable, friendly, trustworthy, and made sure we stayed in our budget. The whole buying experience was great. I highly recommend Tommy if you are looking to buy. Thank You again Tommy! The Wigintons read more

Napleton Clermont Chrysler Jeep Dodge Ram - Auto Repair Near Me - Clermont, Florida

We are new to the area and I was very nervous about taking my car to any local Chrysler Dodge dealership based on the ratings...when I called I was greeted by a helpful woman who was able to get me an appointment the next morning For my Pacifica. When I arrived, I was greeted by Kate who immediately put me at ease. I shared my concerns and she was very quick to reassure me that everything was going to be done on the up and up and communicated in the most efficient manner possible. Not only did they provide me with awesome communication but they also provided me with a complementary shuttle home, so my toddler and I didn't have to hang at the shop all day. Vijay was awesome! He didn't even need GPS he knows the area so well! Once my car was repaired they came and picked me up! Amazing service and staff! Ask for Kate. read more

We have been looking for a Ram Laramie for a long time.. Nicholas helped us to get the best rate and a good discount on our new Truck! We are in love with the truck! He was very patient and helpful with everything!!! I highly recommend going to Napleton Clermont Chrysler Jeep!! Way to go Nicholas!!! read more

Napleton Clermont Chrysler Jeep Dodge Ram - Our new baby!!! - Auto Repair Near Me - Clermont, Florida

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UPDATE: I was given an Estimate of over $4,000 to make repairs to my RAM truck. I was provided a video and photographs of the issue they identified. There was no way to verify the video or photos were of my vehicle as they were taken in a dark engine compartment. However, later I noticed the position of a clamp that I installed improperly had not been moved. In the photo the dealership showed me - the clamp had to have been removed (along with other parts) but was clearly in the same position I left it in. I disregarded their recommended service (as it was unnecessary), changed the coolant myself for $100, and have put about 2,500 miles on the truck since then without issue. In my opinion, they are conspiring fraudsters that purposely provide fake "evidence" in order to take advantage of their customers. Do yourself a favor - and tell everyone you know to steer clear of these thieves entirely. if they are willing to treat me this way - they're willing to do the same to you! read more

Saw a car advised at this dealer on multiple sites. Price was listed at just over $12K. We got there, test drove the car and liked it and when we started talking price they showed it as $14K. When we pointed it out the salesman shook his head and said "this is always an awkward conversation: we have a $2K processing fee". That is on top of all the tax tag title and a $800 dealer fee. Total bait and switch. read more

Purchased a 2024 RAM from Ian and had a great experience, he was very nice and the staff overall, Carlos and Steve were all very helpful.

Tracie was wonderful and made me feel very welcomed and taken after. Thanks again Tracie!!

I had my jeep towed in to be evaluated as the transmission seemed to be locked up. I am traveling in a Rv from Ohio and towing this jeep. I was advised the transmission would need to be replaced so we decided to purchase a new one. Upon arriving at the dealership (after 3 days of sales harassment by Max). Max met us in the parking lot and waved us to an area to park at service(he was on his phone), we didn't have clearance and we damaged our Rv. The manager yells at us for hitting her million dollar building but has zero concern for our 500,000 Rv that was damaged by this phone chatting Max employee. Well a long story here, the dealership then engages in many reasons why we are not allowed to "have/take" our jeep on this day because they don't know where it is, they don't know how we pay for the evaluation , they don't have the keys, and the best is an explanation that it's now safe to be on the road as it could break down and cause an issue for fellow drivers (liability) Well, I guess our traveling across states and not living local doesn't play into our need to grab our jeep nor the fact it can't be driven. The dealership has not accepted responsibility for our damage nor provided contact information for their liability carrier. read more

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Called to reach the service department. The receptionist routed my call, and I was on hold for around 5 minutes then the call disconnected. I called back and the same thing happened. This is not a good representation of the brand. My last service was poor as well. read more

Worst dealership service center I have ever dealt with in 40 years of owning a vehicle. After a half dozen bad experiences, I decided to start writing a review for each bad experience. Today 2/28/23 Simple oil change estimated wait 1.5 hours. After 1.25 hours I walk down by the shop to see where they are with the process. My car is still sitting outside, untouched after 75 minutes. I received a text 60 minutes ago stating my car "was in the shop being worked on". Lift car, remove drain plug, drop old oil, remove filter, replace filter, put drain plug back in and fill with oil. This takes 2 hours? Why do I make an appointment if they are not going to touch my car for 1.5 hours after my appointment time. Napelton Dodge in Clermont, FL should be red flagged as one of the worst! read more

Im normally good at looking to yelp first for a trusted customer experience. I too have been "had". I will update this if anything is resolved, but until now I'll share my experience. 03/20/2022 purchased my 2014 Jeep Patriot with 3 lights displaying. ABS, traction, and emergency brake showing. Before even qualifying for this vehicle I asked, will these dash lights be fixed. I was assured yes and that the part was on order. My check engine light comes on because of a connected issue (later found out through diagnostic it's ABS module). No one called me or had any record of a part(s) being ordered. Today 04/25/2022 - I had to pay 200.08 for a diag that was pointless because they already knew what was wrong with the vehicle... then sales nor maintenance would give me an email or direct line to speak with a manager. I'm so saddened, as I was recommended this place by a friend and it's turned out to be nothing but a headache.. and better yet an expensive headache. read more

ONCE AGAIN, GO SOMEWHERE ELSE !!!! It should be a 0 or negative stars for this review. I took to 2019 Jeep Cherokee on Monday for an A/C Diagnostic. The appointment was made on line and estimated $169. When I got there the service rep tells me it starts @$220. At the end of the day, they charged me $269 and said they had to recharge the A/C system and it was fine. I drove home and rode that night noticing no improvement so my wife took the vehicle next day to the dealer again. They could not see it then and made an appointment for Thursday. I went Thursday and my car stayed there all day. They just sent me a text to tell me it was ready. When I got there, they said the pressures were good and system ok. As we drove home we noticed no improvement and no cooling. I made an appointment at Firestone were the technician noticed it was not cooling just by getting the car into the shop area. They differential pressure was totally wrong, almost twice the standard. Now we are waiting on parts to fix the A/C but the diagnostic just cost me $61. Napleton Jeep is not a good place to service your vehicle. read more

What's the significance of a service appointment if when you arrive you say your to busy and can't take my car for a simple oil change? The appointment was made well in advance. How about a simple phone call or text that says "heads up we are really busy and probably can't get to you today!" Instead I drive my happy a** all the way out there for nothing. Wasting my time now. It's simple customer service. Not hard. This place is a clown show please don't waste your time. Sincerely a lost customer, read more

HORRIBLE EXPERIENCE! Go somewhere else. Dropped our Jeep off at 9am to get a water pump fixed AGAIN after this dealership already changed it 10 months ago. Terrible experience then and I was stupid to think this time would be different. I tried calling 9 hours later for an update and after being passed around by different employees for 10 minutes each time I finally got my rep to give me an update. Just a joke of a business and horrible customer service. GO SOMEWHERE ELSE!!!! read more

Horrible place to buy.. dont care about the safety of their customers and flat out lied to us on a used Jeep.. service department stole money out of my console on my last service.. Please stay away.. read more

We took our van into Napeton Dodge Chrysler in Clermont, Florida for service in early May. Electrical issues causing the dashboard to light up, none of the gauges to work, and the windshield wipers to run continuously. They told us it was the DVD player. $1500 to replace. We had them unplug it, instead. Diagnostic and labor: about $500. A few days later, the problem starts up again. We bring it in again. THIS time, they tell us it's the TIPM module. $1200 to replace. We sought out other, less expensive mechanics, but everyone we talked to said they wouldn't touch electrical. So we paid the money to get it fixed. We had a vacation scheduled for the first week in June and didn't have time to mess around. A few days later, we get the van back. The next day: the problem starts up again. We took the van in a THIRD time. One day, they said they had the technicians looking into the TIPM module again. Later, they said they were looking for approval from field engineers to replace the TIPM module. On the Fifth day without our car (on just this instance), they called to say "Sorry. We can't replicate the problem." After having the car for five days, and allegedly testing it out multiple times, they expect me to believe they had never been able to replicate. Uh huh. Sure. I reminded them we had a vacation scheduled and wanted to make sure the van would be okay. They said it would be. We got the van back, drove it around a bit with no problems, so we loaded up for vacation. Sitting in the driveway, getting ready to leave for vacation, and the van goes haywire again. That sound you hear it the background is my kids's disappointment over having lost the vacation we've been planning for over two years. Napelton Dodge Chrysler will not refund the nearly $2000 we spent on their inability to fix the vehicle. It's still not working. Vacation is cancelled, because we can't drive out there without a vehicle. Napelton offered to refer us to a rental agency. They weren't going to cover the cost, mind you. They were going to helpfully look up a phone number for us. As if we had never heard of Google. #ThanksNapeltonChrysler Way to go above and beyond. $2000 in "repairs." over $2500 lost on a vacation we can't go on. On the way home from the dealership, we got a phone call from Napelton Dodge Chrysler asking if we wanted to come in and look for cars to purchase. I guess they just wanted to dig in the shiv a little further. DO NOT GO TO NAPELTON DODGE CHRYSLER IN CLERMONT, FL. read more

I purchase a vehicle there went to get an oil change somewhere else to support small businesses and ran to get an oil filter there 5 people in service playing on there phones would not help me finally one person that is One person to help 2 people was charged $279.85 for a filter that has an MSRP of $169.00 read more

This dealership is the worst I have dealt with. In summary I have had several issues with my new truck in the first year and Napleton has not made any of them right. I won't go into detail here just STAY AWAY from Napleton. read more

Please avoid this dealership like the plague. Their Service Dept in particular, horrible. The Service Dept Manager is unlike anything I've ever dealt with. I took my 2018 Jeep Sahara in for service, and the next morning I noticed my fog lights were no longer working, and the indicator lights on the inside panel weren't working properly. Called them right away and told them what was going on. They said sure, bring it back in. However, when I take it back in, they tell me it's just a coincidence that those things are no longer working and wanted to charge me additional money to find the problem! They spoke to me like it was the 1950s and I was just an incapable woman who didn't know what she was talking about. I've honestly never experienced anything like this place. When I finally left, all four tires were low on air - passive aggressive BS read more

Just purchased a Grand caravan from this dealership was supposedly all inspected for sale as they are a dodge dealership did not even make it home and check engine light came on checked code thermostat rationale code also showed that codes had been cleared it also only came with only one remote key after leaving realized that the remote part of key didn't work either I had asked for a second key but they said they were unable to get one even though they are the dealer don't want anyone else to have to get scammed by these people read more

Recently contacted the service department to request to have rims and tires installed. They advised that they could install them for me. This is also where I purchased my wrangler from as well. Upon arrival after being told they could perform the work it was brought to my attention that because I didn't purchase rims and tires from them they are unable to install them after I already drove 40 minutes to the dealership. Do yourself a favor and avoid this place. They always put the customer last and do not care about getting your business. My experience is proof of this. read more

Been having my Jeep worked on for years there but no more. Could not find the problem after spending 1000's of dollars with no fix. Went across the street hour later fixed. It has went down hill I have to say I would not get my tires filled with air there. read more

There seems to be quite a few bad reviews for this dealership. My experience with the service department today was excellent. I brought my prized challenger shaker in for a recall item and a bad battery. Luis was a true professional he listened to my concerns and understood where I was coming from with the way I expected my car to be treated. The work was completed sooner than expected. Luis did a great job from start to finish. I'm very happy with my experience today. read more

The leather dash on my 2018 Jeep Grand Cherokee Overland has come undone. Started wrinkling 6 months after purchase. Service kept saying that that's not under warranty. Car is kept in garage 5 days a week. What's worse is this is the second Cherokee in a row with the same problem. Our 2014 did the same thing. Seems it is a known problem but Jeep won't do anything about it. We've had 7 Jeep's in the last ten years. This will be the last one. Also, Cherokee stalled in road. There is a recall on the fuel relay system. Of course they said the relay was fine but both fuel pumps went bad at same time at 65k miles. $1700 to fix. Buy at your own risk! read more

The service here is crazy slow. I had an appointment at 10:30 and was waiting in line for an hour until someone came to help. Unbelievably slow, I left out of the service line and made an appointment at Kissimmee dealership. Excellent service got me right in read more

Service advisors are all a complete joke and will up charge on everything. The service manager I will say is cool. Thanks JP for figuring it out. And I can say I had a better experience here than at Posner park Jeep dodge etc. I'm not mad at this place but they need some help in better organization and communication. they'd be so much better off if they could get that down. read more

My experience at the service center was horrible. I called in the morning to schedule an appointment for an oil change and the lady said I did not need one, I also asked for the price and apparently was given the wrong information. Upon arriving I waited for the service advisor and Greg Hutchins came to get the information. He was rude not only to his co-workers but to me his client as well. I love my Jeep Sahara but I hope I never have to use Greg as my service advisor, if you do ask for a different one. Good luck! read more

Not an honest dealer. I was in a bind and needed a vehicle so when I went to make a deal, they were hospitable at first but as we got to signing the contract, small fees kept showing up and adjustments that were above the negotiated price. I bit the bullet and bought the vehicle at the higher price. I was told that the vehicle had gone through their super high detail review and had zero issues. 3 days later I discovered an issue with the operation of the electronic door locks. I called to see about getting it fixed but I just got the runaround. I texted my salesman numerous times and left voice messages but it was obvious he was avoiding me. I then received an email from the sales manager thanking me for my business and he said that if I had any problems, give him a call. I replied to the email and I tried calling him. Nothing. I decided not to go to them in person as I did not want to go to jail over a door lock. They are accommodating until they have your money and then you don't exist. Return of the sleeze ball car salesman. read more