This is hands down the most unprofessional dealership I've ever visited. I came in prepared. I knew exactly what I wanted, had my numbers in order, and was ready to make a deal. Instead of having a straightforward conversation, they immediately tried to hustle me -- assuming I didn't know any better. I've spent about 10 years working with dealerships in New York, so I'm very familiar with how deals are structured, what's negotiable, and what isn't. They attempted to mislead me about fees and claimed certain items couldn't be removed, discounted, or adjusted -- which simply wasn't true. When they realized I wasn't going to fall for it, the manager became visibly frustrated. At one point he said, "If you don't return by closing time, I'm not honoring the deal." As if this was the only dealership in Florida. That kind of pressure tactic might work on someone inexperienced -- but it's just unprofessional and desperate. After I walked out, he tried chasing me with a sudden "bottom line" offer. By then, the damage was done. Negotiation isn't about intimidation -- it's about transparency and professionalism. If you can't close a deal without emotional pressure, that says everything. I left laughing with my girlfriend. Not because it was funny -- but because it was unbelievable how poorly it was handled. There are plenty of reputable dealerships that know how to treat customers with respect. I recommend taking your business elsewhere. read more

The Finance Manager is a crook, I specifically told him I wasn't interested in any of their products, he sneaked in a extended warranty, a paint protection plan , and a maintenance plan for oil changes charging over $ 200.00 per oil change . I'll know better next time, they make their money by cheating and lying to the customer. Beware of finance managers. read more

worst car buying experience ever, pressured into a Capital One financing that I'm afraid my wife and I won't be able to afford. Car payment increased by $300.00 for 7yrs. With 15% interest. We were very vulnerable at the time and needed a car because the car we had that we were constantly taking in for service because they could never fix whatever the problem was. My wife and I are senior citizens on a fixed income that was in desperate need of a vehicle. I'm guessing they saw that vulnerability, between the salesman and the finance department the pressure was relentless. read more

They thoroughly inspected my car and showed me what items need to be addressed. They did not "hard-sell" me. I was extremelly satisfied with Napleton Kia. Making the appointment was easy and smooth. read more

Sold me a car for $6500 in December 2025. In March 2026, the coordinated $8000 worth of repairs. Kia said they did inspect the vehicle prior to selling it to me. Had they actually inspected the vehicle they would have noticed the extreme safety features that are broken in the car. They could have caused grave or serious injury to myself in my passengers. Florida law prohibits the sale of a vehicle that is unsafe. I am in the process of taking this company to court. Do not trust them. read more

Romann was awesome! Super knowledgeable and helped me find the perfect car that fits me. The dealership was very reasonable and really went above and beyond. I'll definitely be sending my family his way! read more

Napleton Northlake Kia - My baby - Car Dealers Near Me - Palm Beach Gardens, Florida

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Finally got around to making my review of Napleton Kia's Service department. I called in and spoke with Jenna, She was incredibly rude, and inconsiderate towards my situation. Absolutely disgusted with her attitude and lack of customer service, The rest of the Team was exceptional, Truly a shame :( Unfortunately, There is always one bad apple read more

Great service- very happy with the experience, from sales person (Alejandro) to finance to general manager (Sammy)!

My Forte's AC had been giving me issues for about a year and after taking it to another Kia dealership 3 times with continuous recurring issues, I'd decided to take it to a different dealership. Making the appointment was extremely smooth. It may seem like it's not a big deal, but IT WAS!!. I arrived at the service department at 8:15 on a Saturday and was quickly greeted and taken care of by Giovanni. He checked the car in and said he would check in by noon with an update. I went home and it was about 10:30 when I got a text message saying that the car was ready for pick up. I was surprised and confused. I received my car way cleaner than I left it and my AC was fixed. It's been 2 days and I have no complaints. I'm very happy with the services provided and can't wait to take my car in for an oil change to see if this Kia Dealership will be my Kia's new forever service department. Lol read more

worst customer service for the service department. Gave them multiple times to prove they changed and improved customer service they failed

They told me my 05 Mazda tribute went through a 200 point inspection before it was delivered to me. That was supposed to be a safety inspection Little did I know the brakes were bad the rotors were bad.. The vehicle had power steering failure on I-95, which almost caused a major accident for me. The wiper wash does not work. The transmission is slipping. I was told the car went through the safety inspection with everything corrected. This of course was not the case the sales manager, Jonathan keeps hiding behind the answering machine and will not take my calls. What a way to stand behind your product, not. This dealership is unscrupulous the way they screw their customers stay away. I would give it no stars if I could. read more

Lynn was excellent she relayed the status and time to me BUT they were always late. I Went for my normal maintenance and to fix the Safety Recall I received. I was told it would take 90 minutes...3 Hours later I got my car. The maintenance was done, but the Safety Recall was not done. I was told they weren't able to do it! This is not my first problem with Mapleton's. A little over a year ago I went to buy my Genesis and the sales person at Napleton'swas so bad, I walked out and went to Genesis in Delray to buy the vehicle. Additionally, Napleton's does not offer any type of shuttle service or pick up from my home. That's 10 minutes away, even though that's one of Genesis' sales points. I love my Genesis, but not Napleton's. read more

We bought a 2016 Kia Sorento from Napleton. There have been many recall issues. The latest one is engine knocking which indicates engine failure. Our mechanic identified the issue and directed us to bring our vehicle to KIA. On June 26, 2023, we dropped off the vehicle with KIA on Northlake Blvd. We were told we were in the 10th spot as there were many other vehicles with the same issue in front of us. We were told it would take 6-8 weeks (see text chain). 7 weeks later we were still in the 10th spot. On the 9th week, we were told that Napleton could not provide us with an ETA (see text chain). Napleton has not even diagnosed our vehicle yet stating they only have one certified tech. However, clearly that tech is not working on the recalled vehicles. Also, both Napleton and KIA, in writing refused to provide a rental car. One can see a consultant advising KIA the following: Hey, you made a bad engine. People are going to be angry. Run a campaign assuring people that you will cover and replace the engine if something happens. Then delay the repair so long that the person either has to take the vehicle somewhere to have it fixed out of pocket or at the same time start advertising that a trade in option. The customers cannot bring their vehicles anywhere because the engine is bad so you, KIA, can obtain a sale from it. Win/win for KIA/Napleton and lose/lose for customer. read more

Napleton Northlake Kia - Car Dealers Near Me - Palm Beach Gardens, Florida

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I made an appt for a recall a week ago, brought my car in only to be told the machine to FIX the recall is not working! No one bothered to let me know, this not the first time they do not communicate with you on the service! terrible customer service!! read more

Bought the car a year ago and like the car the other day the left rear window would not go down so I called for appointment for 8 AM took 4 days not a problem but when I got there I said I would wait while they checked it, the service writer said they might not get to it till 4PM I said that is why I made the appointment I cannot stay here all day he said I cannot jump the line I said where is your manager O he will not be here for a while I brought the car home removed the door trim and tested the motor it had power so the motor is bad that took all of 4 minutes If I ever have a big problem I WILL NOT GO TO NAPLETON Also thinking back I did not care for the salesman either when I bought it but I still like Kias my son has a 2016 Forte with 360 thousand miles and it has never seen the inside of a Kia service dept. read more

Awful service experience. They had my daughter's car for a week just to fix her AC. And each day they would say the part was coming tomorrow and the part would always get delayed by another day. Also when she finally got her car back it was dirty inside and out and they had left tools in her car. Seriously?!?! My daughter was so nice she took the tools in to the service counter but she should have kept them and sold them on Ebay!!! read more

0 stars. This place is the sorriest excuse of a car dealership I've ever had this misfortune of working with. These people are all criminals. Do yourself a favor and stay FAR FAR FAR away. I've had nothing but issues with this place in every department since I got my lease in June. Between the sales department messing up my sale resulting in a hard hit on my credit and having to wait over 2 months to get a pay out from them to their sketchy service department who can't communicate to their useless body shop. The fact that I'm stuck working with this criminals for another 2.5 years gives me nightmares. DO NOT GET A CAR HERE THESE PEOPLE WILL SCREW YOU!!! Disgusting. read more

They'll mention cosmetic issues with the car, like scratches, sugar coat everything but fail to disclose rust and hidden holes--even when they knew this was going to be a family car for a baby. When brought to their attention they offer an even worse car and the "nothing we can do" As for the employees' manners? They watch you struggle to open a door in the rain while pushing a stroller by yourself, and instead of helping, three of them sit at the front desk and comment on how nice it was that you managed it on your own, all male worker's by the way. read more

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Everything went pretty good when I bought my car here Katie my sales woman made it nice and easy. She knew the product and sent me on the right car. read more

The sale of the car went well but after care not so much. Staff text sporadically and do not seem to be co ordinated where service is concerned. I'd get yourself one person to talk with and just deal with them. If you call, you get different people and nobody knows what the plan is. Also - I'm not a fan of seeing staff outside the front door, smoking or loud music playing in the showroom when trying to talk. Salesman was great and finance guy was great. I was sold the coating for my car and that's when it went downhill. Arrived early and the girl I'd been dealing with wasn't there. then it was un co ordinated and they didn't have any loaners so I had to organize pick up. It's just so different from when I had a mercedes. Love jeep though and will probably always have a jeep now. read more

Napleton Kia was a pleasure to deal with as it provided excellent customer service. Both Simeon Ivanov and Wensley Exalus spent as much time as was necessary to answer all my questions and ensure my satisfaction with my lease arrangement. I highly recommend these two gentlemen ..... I believe you'll be extremely happy with your experience. read more

I dropped my car off for recalls and tire rotation when I picked up my vehicle, it was pouring rain. I jumped in my car and got home and realized the entire bottom Weather shield is hanging. I went back the next morning to have it put up again and they must've just pushed it up because it came right back down. I've called numerous times and nobody has returned my phone calls. Absolutely unacceptable read more

Napleton Northlake Kia - Weather shield hanging - Car Dealers Near Me - Palm Beach Gardens, Florida

Service department is terrible, worst experience I have ever had. My 1.5 year old car sat there for 28 days. Save yourself the trouble and drive the 18 min south to Greenway Kia, my car was up and running in 3 days, it was a warranty issue that Napleton I guess just didn't want to deal with. read more

Stay away from Napleton Kia Service..... I suggest heading to Greenway KIA west Palm beach. I had issues with my 2021 telluride nightfall edition, that I purchased from them (3rd car I did purchase from that dealership). Tried to work with them but they blew me off. Told me if I wanted to pay out of pocket, they would do the work... When I said no way they told me to go to KIA USA. So I went to KIA USA and Napleton service blew them off too... I took the same car with same issues to Greenway Kia (who I did not buy the car from) and they worked with KIA USA, KIA Regional Manager and Greenway management to resolve my issue at no cost ot me. read more

Told you one thing and do another. When I returned my vehicle at the end of my lease, they told me i don't owe anything and good to go since I'm leasing another vehicle from them back in 2020, and just found out they reported me as "account charge off" because some small damages on the final inspection. Called them back and they do not honor the leasing consultant. It's misleading and down right dishonest. Be careful when you deal with them. read more

So this all started almost 3 months ago. I brought my 2020 Telluride in for a a repair. The vehicle was leaking or a little oil and smoking when pressing the gas. I took it in and they got the valve covers replaced and said that was the problem no more smoke or leaks......that was not true. I got my car home did not drive it for two days because I was out of town and I got a call from my dad who's car the vehicle was at and he stated there's oil leaking 10x worst and the cars smoking worst. I take it back. It's now been there for almost 3 months they started with "it needs a head gasket" which they told me was non repairable item. Then 3 weeks later ALL the sudden it's repairable. Haha didn't show me proof and at the time said it would be done soon.......now I'm being told "maybe" an another week. Well that's unacceptable and I'm done. No one's calling me with updates every single time I have to reach out to them and they still can't give me a definite answer. read more

Wish I could do 0 stars, but honestly at least they can do a simple oil change... in an hour+ so 1 star? You tell me after reading this. Anyways a simple oil change took almost 4 hours, ~7 liters. When I asked how long it would be initially I was quoted 2 hours, with 3 cars in front. So it took them over 4 hours to oil change ~4 cars. So essentially 2x the average time of an oil change of 30 mins. All while doubling the already substantial time I was quoted. Keep in mind there's places that even advertise being about to do it in 10 mins (I couldn't opt for one of those, better, shops.) Customer Service is not great either. Better off servicing your car from a crackhead, to be honest. Look somewhere else. read more

The service at this place is amazing, I haven't seen service like this in South Florida except in some high end places. They paid for rides back and forth to work with Lyft. And I just went in for a recall I didn't even pay for the service. read more

I had to replace a rusty door on 2019 Jl. I dropped the car off after they ordered the door. After 6 weeks they lost my jeep. Had to call local deputy. They never respond to calls or give updates. Tried calling GM or anyone no response. I have been without a loaner and the tell me they had my jeep but couldn't produce it. I will never do Business with them again. After filing missing vehicle report they produced the jeep it was at another dealer sitting there. What a waste. Please read and heed this you will not be happy with their product or service. Corp could do nothing but make sure I had a replacement door. read more

We recently bought a used BMW at this dealership. We came all the way from Broward County. Our salesman, Wednesday, was a pleasure to work with. Everyone we dealt with at the dealership were super friendly and fast. Highly recommend! Thank you again! read more

Ihab helped me lease a car and made the process quick and painless. My main concern was price and he made everything work within my budget.

I don't like going here because you can't see what they are doing to your car. I just bought new tires at Goodyear and they asked me why I never had my tires rotated! I showed them a receipt from Napelton showing they charged me $75.00 to rotate my tires! Will never go here again. read more

Owning a genius is a great car, but service at Napleton up until today has been as big a problem as it could be. Having the cars serviced has always been a problem up until today Lynn Patten has not only helped me with service problem( actually a recall) but has followed up with a positive attitude and really wanting to solve problems. She should be teaching other service people how to treat customers( after all with out us , their gone) Great job so far read more

I felt like I was getting the run around when I was trying to buy a car there. Just give me a price so I can compare it with other dealers' prices. read more

One of the worst experiences in dealing with a car dealer and their service department. Our vehicle was towed there with a warranty issue, (fuel injectors), and they would not honor it. They stated some other issue, which was not part of the diagnostic that they ran and wanted to charge us over $1000 and not work on the fuel injectors. Service advisor. Giovanni had a super shitty attitude and would not return our calls, emails or text. Vehicle sat in their lot for a month untouched. Had our car towed to Greenway Kia and within three days the vehicle was fixed without any issues. I highly recommend not buying anything from this dealership and save yourself the headache. Probably the worst customer service I have ever had. Drive over toGreenway Kia and you will not be disappointed. read more

I had a scheduled appointment and when I arrived I wasn't greeted. I waited for about 5 minutes then parked my car and walked into the service room. There was a line inside so I waited for about another 5-7 minutes. When I got to the counter, I said I was there for my appointment. Their response was that they were overbooked and backed up. I replied, ok how long? 3-4hours!! I asked if I leave and return to pick up later and was told that they didn't know when they could get to it. I left. read more

The sales manager Cody was one of the worst people I've ever dealt with ! Just plain rude ! Bought a car 2 months ago and started to have issues with the vehicle. When I purchased said vehicle he stated if you have any issues with the vehicle in the next few months that you can get in touch with me and we can resolve the issues. Guess what I have a few issues with the vehicle i purchased through him and his response was never said anything and hung up the phone !! Cody of napleton Kia i hope you read this and see just how unprofessional you are ! And hope no one buys a car through you !!! read more

I called and was transferred to the service department I left a specific message about what I needed serviced for my vehicle. Name, number, etc.. 2 days later no return call. I might understand if everyone was busy and i was placed on hold but the lady who transferred my call sent my call to voice mail. This was around 2 in the afternoon. Not interested in my business? I am not interested in spending my money at your auto dealership. read more

My brand new 2024 Kia K5 engine blew while driving on the expressway 5 months after I purchased it. 2 Kia Dealerships are being deceitful, deceptive, and not helping to resolve this issue at all. The car has been sitting untouched at Napelton Kia Northlake for 60 days. They have changed their story multiple times on what is happening. The situation is very long and there are a lot of details involved in the broad amount of fraud that is occurring. They are refusing to cover my brand-new car's engine failure under the warranty. The car is only 7 months old. I had it for only 5 months prior to the engine blowing on the expressway in May. They are claiming that it occurred due to another location doing an oil change on the vehicle over a month prior to the engine failure. I never had an oil pressure light, no engine warnings, no noises, no oil leakage on any driveway, or my parking spot at work. No alert or notice on my Kia connect portal which shows you the status of all of your engine fluids and components. I drove thousands of miles after the oil change, as I drive hundreds of miles per day or more for work. When the engine exploded on the expressway, all of the oil came out at one time. There was no slow leak. I broke down on I-95 at approximately 4:45 P.M on May 24th,2024, on my way home from work. My engine made a loud noise, then seized up and stopped working. I pulled off to the side of the road and called my original dealership that I purchased the car from, which is Bev Smith Kia. The service rep Kaitlyn told me to bring the car back to Fort Pierce for service. She made me an appointment to come it that evening, though it was already 5:00when I spoke with her and they close at 6:00. She told me to call Kia Corporate to get a tow truck which was covered under warranty since my car is brand new. I did, and they told me that they can't take me one hour back to Fort Pierce, and that I would have to take it to the nearest dealer which is Napelton Kia Northlake, or I would have to pay 200 dollars out of pocket. I agreed to have them take my car to the closest dealership. I called Bev Smith Kia service rep Kaitlyn back to let her know that I could not make it there due to cost of tow, and time of day. She agreed it was best for me to take it to Napelton Northlake Kia. I called Napelton Northlake Kia to let them know that the tow truck would be bringing my car. I spoke with an operator, and gave her the message, as no one in service answered my call. She said she would relay the entire message of what occurred with my car to service and they would call me back tomorrow when they were in. She told me to have the tow truck driver park my car by the service dept and leave the keys. By the time the tow truck driver came to pick me up, the dealerships were both closed. When the driver looked at my car and put it on the truck bed, there was oil all over the ground. He said it was spilling out fast and thought my engine blew. He said he was taking my car directly to Napelton Northlake Kia, and that I did not need to come as the dealership was closed and he was just dropping it off. He told me they would call me tomorrow. Eddie from the dealership called me the next morning and asked me if I had my oil changed anywhere other than Kia, and that he thinks that it was their fault because they didn't put the oil cap back on tight. I told him that I had, over a month ago. I asked him if he had looked at my car yet. He said he drove it and it sounds bad. I told him that I had my oil changed a long time ago, and I drive for work from Port st lucie and back and forth to all of the hospitals from Boca to Delray and in between every day. Between 100 and 300 miles per day, and that there had never been any oil pressure loss, no leaks, no signs, no engine noise, or smells, no oil on my driveway or parking spot at work. He agreed that it probably wasn't them then, as it would have occurred within a week or two of that service. He told me that this issue is common with Kia vehicles and that it would most likely be covered under warranty. Two days later I hadn't heard from them, so I went to the dealership in person, and met Eddie. He told me that he looked at the vehicle and the oil cap was on tight and he poured oil into the engine and it was spilling out from holes in the engine, not the cap. He told me that a crank shaft blew a hole or holes in the engine, it was fully covered under warranty, and they gave me a loaner car and said they would start replacing the engine. I asked him for a repair order and he stated that he did not have one yet and would get it to me shortly. He never did, and I requested it multiple times via phone and text over the next several days and weeks. I have record of the texts between us. Do NOT buy a car or have it serviced at these locations! read more

This for service: I made an appointment. I showed up for it at 10 am because I had a check engine light on. I knew a computer could tell exactly what the problem was in about 30 seconds. I suspected it was bad gas I may of filled up with in another state but I wanted to be sure. At 1:30 pm I demanded my car back to learn that the diagnosis was that the "gas cap was on incorrectly". The next day, I received a text message stating "Missed Service Appointment at Napleton's Northlake Kia for 2019 Kia NIRO Monday, 07/05/2021 at 10:00 AM. Call (888) 393-0103 to Reschedule". I called to speak to service manager and it was transferred straight to voicemail. I suspect they overbook and under staff the place to maximize profits. Take you business elsewhere. I don't understand why this place has such high reviews??? I almost never write bad reviews but this was above and beyond horrible. Oh and please, don't blame Covid-19 or short staffing issue this is just bs. read more