Buying a new home was a daunting challenge for us, and we looked at several builders in the Hampton Roads area before selecting Napolitano. We were attracted to and eventually chose them because of the variety of open floor plans and the "standard" options (that we couldn't find at a most if the other builders). Bottom line is we have been extremely satisfied with the entire building experience. The construction process was very straightforward and we are really enjoying our new home. We were kept informed throughout the entire build by the sales agent (Tara) and site manager (Danny). They truly represented professionalism and top notch customer service to us, and answered all questions quickly and efficiently. Tara and Danny had to work with us through a very demanding winter but were able to get us in the home on time, in fact the close date was within 1 week of the estimate given to us at the start of the process. We absolutely love our new house and appreciate the quality construction and customer service. We have been in the home for about two months and have had nothing but quick and direct answers on any questions we have had. Shows, to me at least, that the company sticks by its product which is something I greatly appreciate. I would recommend Napolitano if you are looking for a new construction home. Hopefully you find the same service we received and are lucky enough to work with both Tara and Danny. read more

So my mother had her home built in 2018 by Napolitano Homes located in Chesapeake off elbow road and Graphite trail (Fieldstone I believe). On the surface the home is beautiful, but we are later finding out that underneath it all, it's built with cheap products and shoddy craftsmanship. After 8 years, the bathtubs are cracking and completely failing. We reached out to another company in to do renovations on the bathtubs, we are finding that Napolitano Homes cut corners with the electrical that was ran in the upstairs bathroom (photos included). To make matters worse, there was (0) support underneath the tub and the electrical run was just laid on the floor leading to the junction box instead of securing through the wall. Fast forward, renovation has stopped because the electrical cord needs to be rerouted (like it should have been), ultimately costing her money. Talking with the electrician, he noted that while this was to code with the electrical, it was very much frowned upon workmanship. Roughly costing $800 to reroute a very lazy decision by the electrician wiring the house up when it was built. Furthermore, we also opted in getting the downstairs bathroom redone also due to my (2) brother's who are 100% handicap. Come to find out, no surprise, when this tub indeed had (0) support underneath. No wonder why moving around that tub almost felt like you would fall through at any moment (much scarier upstairs). This time again construction had to be halted because now the piping was in the way and had to be rerouted, costing roughly $3,000 (photos included) Napolitano Homes is highly to blame for this headache induced frustration of corner cutting which ultimately costs the home owner money down the road. This 1000% leads us to wonder what else they have cut corners on with in this house. Would not recommend AT ALL. read more

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While buying a new home is exciting and everything looks good closing day we were hit with poor workmanship in our homes from the day of closing at Village Point. In closing day we were told by Jamaar our flooring would be replaced due to poor seams and missing pieces of flooring. While that was honored our flooring was redone and pink glue is showing through and that has not been replaced. Our primary bathroom shower door was installed to the wrong side so you had to walk into a bench seat which is not compliant to ADA, and there was a crack in our shower. Through poor workmanship they flipped our door upside down sealed it terrible and jamaar left it at that's the best we're going to get so the door is not actually even framed in properly and the crack in our shower was just repaired with mud and continued to crack further and the flex in our shower floor was blown off. Fast forward and the whole things needs to be replaced and the warranty department said that's outside our warranty window for workmanship. So here I am saying this is the quality of workmanship they stand behind. When our carpets were replaced on our main floor it was cheaply done and instead of ripping everything out they kept the initial padding to save money and didn't apply any padding to fill in the gaps. As time goes by you can really tell the work quality that the builder stands behind. Many people had problems with showered flexing and leaking through th garage drywall. Many people had issues with flooring, many people had issues with pipes freezing from poor insulated quality on the exterior walls of their homes. While napolitano will deny this, it is the truth. So buyers beware and know what to look for upon your inspections while hiring your own private inspector as well to document everything and keep your emailing accordance. The warranty department does not want to do the work and they stand behind this quality. read more

When we were shopping for homes and found Napolitano Homes, everyone we knew only had great things to say about the builder's reputation, attention to detail, and quality. Every experience we have had throughout the whole process has been first class. From the moment we signed the purchase agreement to three weeks after moving in they have consistently provided excellent service through addressing any concerns and questions, and ensuring we are pleased with every aspect of our home. The whole process was so easy and a lot less stressful than we expected. They are very communicative and transparent. We love Napolitano Homes, we love our new home, and would recommend them to anyone! read more

This is my second home purchase with this builder. The design of every elevation is impressive. The layout of the different homes have a good flow and uses space efficiently. Pricing is also very competitive. Sales agent is also excellent, helpful and very knowledgeable. read more

I have worked alongside with this builder and recently have built a home with Napolitano Homes. Building a new home can be challenging for many due to many uncontrollable circumstances but at the end of the day our home couldn't be any more perfect. We had a very experienced Community Builder and a Superintendent that has been with the Builder for over 30 years. Having a warranty on the home and being able to personalize it was important to our family. There were multiple appointments scheduled to ensure that I was familiar with the building process and also to introduce ourselves to our home prior the hectic day of closing. Our Siena Home is PERFECT in every way. Our home is very liveable and has attributes that we were not able to find with other builders. read more