I can't edit my review, so here is my response to the business owner:
"Normally I wouldn't bother with a review like this. We were all very confused reading the comments referring to "poor quality" as nothing of the like has been mentioned before. I'm not saying everyone should love our beer or anything like it - everyone has different tastes. "
Maybe because most of the people that have been drinking the beer are close friends and don't want to be negative? If you are confused about a "poor quality" comment, that is disheartening because it likely means there won't be attempts to improve quality. I don't think it's your brewing style, I love the concepts and ideas of your beers, I just do not like the execution. I am trying to give constructive feedback, I am not trying to be mean. I think you might have an issue with oxygen ingress in your system or maybe you are cold crashing too quickly. But I'm not a professional brewer, which is why I suggested getting honest feedback from other brewers down on the Kenai.
"But to go as far as you did seemed to cross a line. Then I saw a few similar comments you made about other local breweries, who I know are fantastic, and the lightbulb sparked. This is the classic example of "there's always going to be that one person"."
To my taste, the beers were oxidized (candy-sweet malt flavor, greyish appearance for the hazies) and the beers had a buttery finish. If you think that is great quality, I guess we have different definitions of quality? Were those aspects induced in these beers on purpose? Was that the brewer's intent? In that case, you succeeded. Maybe I just imagined them tasting like that? I don't think I did, I really wanted to love them, but I guess anything is possible.
I don't know what to say about the comment about other breweries, I've reviewed a lot of them so I don't know which ones you're referring to. I have given all Kenai breweries 4 stars or higher except one, that has mediocre pizza, stale beer ideas, and hateful politics. So if I had to guess, I'd think you are describing St Elias as "fantastic", which means the two of us have different ideas of what a great brewery looks/feels/tastes like. I'm much more of a Cooper Landing person when it comes to Kenai breweries.
I do know Ravens Ring in Anchorage had very similar issues (actually I would argue much, much worse issues, I couldn't not finish one of their beers and did send it back) with their beer to what your beers are displaying. And it seems like those issues have been largely fixed. I don't think they ever denied having issues though.
"I remember you coming in taking pictures with your camera. You and the other two tried no more than a few samples each, then ordered beers which came back empty. You had numerous opportunities to come and address any issues with us, but you didn't. We are happy to make things right. I'm glad you're pleased with the building and the service. We've worked hard for a very long time to make it happen, and even harder now to provide the community with a great atmosphere and service. Sorry you weren't happy. The feeling is mutual. Take care!"
It's great you remember, I said I sampled "multiple" beers. I also tasted the samples my Mom and brother received. In my opinion, they all had issues. Also, without any prompting on my part, my brother and mom expressed similar concerns about the character of the beer.
I agree, I should've discussed these issues with y'all face-to-face. Shame on me for not doing that. I am truly sorry. I guess I just didn't want to spoil the mood, everyone seemed so happy and there was a fun energy in the place. I will be back, for sure. At that point I will sample everything on tap and discuss issues with you right at the bar. As it stands though, it seems like you don't think there are any issues. If that's the case, my feedback will be similar. I hope you can get the kinks worked out of your system. It just worries me that you seem to think there aren't any. read more