My fully-disabled parent had an appointment scheduled to follow up an MRI. Well, as fate would have…read moreit, the MRI got scheduled for the same day, 5 hours later. Obviously, we can't review MRI results for an MRI that hasn't happened, so I contacted the office to reschedule. I left a message with the answering service, then left several voicemails (during office hours) explaining the need to reschedule and reason, over the course of a week. When I received no response to those I even emailed through the website. No response. So a little over 24 hours before the scheduled appointment I left another office hours voicemail explaining that since I haven't heard from anyone it would be best to just cancel. The next day I received an automated message that we missed our appointment. Is this a medical practice that literally has no one checking voicemail? I am the full-time caretaker for two profoundly disabled individuals. I deal with medical appointments, doctors offices, and specialists all the time. I also have two full-time jobs, and work seven days a week to provide for those individuals. The stack of b.s. I deal with daily is sky high. The last thing I need is one provider's office adding one more thing to that stack. Caretaking someone with advanced dementia means a need for results in a reasonable amount of time, especially since medication changes are frequent. I can't wait months to forever to not hear from a provider with important medical information. So I contacted insurance, found NE Neurological, who got us in next month. Just putting that out there for anyone also in need of a responsive specialist for a loved one.

I see Dr. Sadasivan for migraines. I have been a migraine sufferer for 13 years and have cycled…read morethrough many neurologists. She is the first who isn't pushing unnecessary medications and truly cares. I love our conversations, she's funny which a great distraction while she's putting needles in my head. I would and have recommended her to every migraine sufferer I meet, I even carry her cards in my car to hand out. She's my most favorite doctor of all time. The rest of the staff is super sweet and helpful as well.

Dr. Savant is kind, professional and patient. She really looks for the issue. My husband and I have…read morebeen seeing her for about 6 years now and are very pleased. She takes time with her patients and has always been able to squeeze me in for a sick visit same day. (I don't mind waiting on these days- remember if they take the time to squeeze you in you should be able to wait if necessary) I have seen another doc in the practice when she was away and she too was great. They also have a lab in office for bloodwork which is fantastic.

Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I had great care there from the minute I walked in the door. Great staff, very friendly, competent…read moreand warm. Every single person I interacted with on the phone or in person was highly engaged. Even difficult situations I observed with some patients having issues with not having their required paperwork or being non-compliant with pre-op procedures; everyone was handled professionally, with practicality and with their safety in mind. Really beautiful people and a dedicated team that shines. My procedure, which I had been dreading, was over in a breeze and I had top notch care.

I don't care what kind of procedure youre going through, anytime you need to go under anesthesia I…read morefeel anyone would be concerned. From the minute, I walked in I was greeted by a wonderful lady who took all my information not long after I got checked in by another young lady who was absolutely amazing as well. Not long after that I got called in for my procedure. The entire team That I met, helped me feel comfortable no anxiety. The procedure was painless. I would give them 10 stars if I could. Thank you very much.

I have been a patient of Dr. Pat Chira, as well as my parents and sister for 55 years. He analyzes…read moreall my ailments and conditions and makes recommendations as to whether I should have a second opinion or notify my oncologist+ if something different shows up on my blood tests. In speaking with other patients in the office everyone has the same opinion that he is the best and takes time with each and every one of us to answer questions or make suggestions. I couldn't live without Dr. Pat Chira. He is the best! Very kind, considerate, caring and has a gentle persona. I could write a book about him and his brother, Dominic, who sometimes acts as a substitute doctor in his absences.

I've been a patient of Dr. Dominic Chira's for almost 10 years. In the times I have dealt with him…read moreas being my PCP, I have never ever felt so unwelcome and uncomfortable as I have, in these past 3 weeks of seeing him. I have been dealing with a major back issue and I patiently waited to be scheduled to see Dr. Chira. I understand during COVID-19 times now, that everything can be more slow-paced and a health risk; however, I felt as if I was put on the back burner. I had to head to the ER in order for myself to get any type of doctor's note for my job. I did not feel comfortable going back to work in my condition and wanted to get answers! A week and a half later, I finally did see Dr. Chira, and there was still no proper diagnosis. I, myself, recommended to get a MRI done to get a better understanding of what's going on with my back. Also, to see what issues are going on. I had 1 more follow-up appointment with Dr. Chira after that; that being after my MRI was done and results were in. Still no clear-cut answers from him. I had to continually repeat with him what medications I am on; as well as what I have been doing since my back injury. It's as if he didn't remember anything I had told him prior? Not to mention Dr. Chira explicitly wanted me to call my pharmacy to "double-check" what medications I am on so there is no "confusion." I was dumbfounded and couldn't believe my PCP was not believing me. Dr. Chira handled my diagnosis with no clear-cut answers. I had to bring up physical therapy as an option. I expressed concern and interest in Short Term Disability because my back injury is going to take a lot more time that I had imagined apparently. I am looking out for the wealth fare of my job! Dr. Chira cringed at my vocal expression with STD! Why? I was looking for guidance and reassurance. I was looking for help and concern. All I received was disconnect and lack of empathy. Lastly, when Dr. Chira brought up what I do for work, he mentioned maybe I should find another job? How can I make that assumption when I need to make sure and take care of my issue first. Especially before I can decided anything like that? He was not helping me with responses such as that! Not to mention one of his office receptionists, a Miss Stacey. The very few times I spoke with her over the phone in these last 3 weeks, was, only a complete disregard for my feelings and disrespectfulness. I am finding a new PCP and have no intention of going back to Dr. Chira. He failed me as my PCP; and that's saying a lot for me considering I had been seeing him for almost 10 years. Shame on you Dr. Chira!

Part of the UMASS hospital group . Rita J. Semaan, MD is by far one of the best Drs. in Worcester !…read more Great practice that has a full phlebotomist lab onsite . The entire staff is very nice and they care . They offer telemedicine calls during this time of Covid. I recommend them 100%.

Excellent care and very detailed. Staff are very professional and prompt. My PCP retired, so I was…read morenervous, but the transition of care was seamless.

called to speak to the doctor or nurse about a medical concern and discuss being seen. Office is…read moreopen from 9a-5p yet no one can answer the phone, the doctor left for the day at 10:30a and after I spoke to a man who doesn't work in office no one called me back. Nurses are always gossiping behind the desk not caring how busy the lines or Lobaby is. Doctor listens to you but doesn't believe you about health history

Dr Brandi Hoag seems like a very nice doctor and she has a very friendly staff . She also uses…read moreinterns in her practice so you must be aware of this but all in all so far so good .