I called to set an appointment with my PCP, had to speak with staff then nurse then put on hold…read moreagain finally was told to go to ER. I didn't go because I know my body better than anyone else. I was devastated by this and will never see another doctor for the rest of my life.

This place is the WORST! ever since it became Reliant it has gone down hit so fast. I had a biopsy…read morewhich turned out to be cancerous and no one contacted me with the results. I finally got someone to call me back and they didn't explain it clearly, so I didn't even realize it was cancer. Then they gave me names of a surgeon and oncologist and told me to call them to make appointments but neither of them allow you to make appointments yourself. They misdiagnosed my mother's arthritis with Lyme disease even though the test was negative and put her on three weeks of doxy that she didn't need while refusing to give her anything else to alleviate her extreme pain. They have a sports medicine specialist they refer everyone to who misdiagnoses everyone.

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

I've just completed my annual visit with Dr. Hartunian. As previously stated with her office two…read morebuildings away from a year ago, Dr. Hartunian is the best of the best. She is just lovely, sweet and gentled inside and out. She is a treasure and I am beyond grateful to have her as my primary. She is timely without any sense of rushed-turn over to the next patient. She will address the concerns and worries in a way that makes you feel relieved and assured. There is simply not enough good things to say about her. Beth Israel, you've got someone who is 110%. I can't wait to see her next year!

First visit to this facility. I needed a pre employment PPD test. The process was so quick and…read moreeasy. I was there for a total of 20 mins from start to finish. Staff was friendly and helpful. Nice to have an healthcare facility so close to home.

This year I had 2 procedures done which required (light) anesthesia; endoscopy and colonoscopy…read more Hospital staff provided me with all necessary information before the procedure, and in both cases the procedures were done promptly and efficiently. In at 8 am, out by 10 am. The staff was great, from clerical staff at the reception desk to the nurses, technicians and attending physicians. Great communications and a follow up call 2 days after the procedure. I felt absolutely safe, enjoyed great care and can only recommend Leominster hospital for these procedures.

They are not good at all and what they say is a joke. When your there it takes forever to get seen…read morein the ER even when there is no one waiting. You try to contact someone on the phone and have to do an obstacle course of transferring to this person and that person and so on and half the time you don't get the right department or person you want to talk to. ER is especially bad for you try calling to check on a friend or loved one and they barely lift a finger to really try to get you to the right person or say they are not there when you know they are. What is worse is when you call the ER to check on someone and they hang up on you before you can even talk to them, SOOOO RUDE!!!! THE HOSIPITAL AND THE STAFF ARE A JOKE!!! 100%.