Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

I canceled in May I moved last June and told them then I was moving. I talked to them in July and…read moresaid they charged me then again in August they took another monthly then Again September. They won't stop billing me!

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Quick, efficient, knew what he was doing. Came at the exact…read moreappointment time. Fair price... I would use him again

We recently moved to the area and had been without internet for 2 weeks. We finally received…read moreservice and I called The WireMan (Henry) to see when he was available based upon the Yelp reviews. He had an opening in the afternoon, came in, set it up and we finally have TV! They were very polite and knowledgeable and finished everything up quickly.

Great service and value once again, they fixed a stupid online purchase I made without judgement,…read morevery prompt and reasonable. Thank you John, Lawrence Ks

I've got keys from Rueschhoff and their affiliate, Mobile Locksmith, several times, and I've always…read morebeen satisfied. Yesterday was exceptional. I'd lost my car key two weeks ago. Been using a spare Rueschhoff cut a while back. It's the basic key that must be turned in the lock, and it cost $150. Yesterday afternoon, I discovered the dealer would charge more than my monthly payment to replace the original key! So at 4:30 I called Rueschhoff. Arron made my day. He quoted $150 over the phone, including programming, for a new smart key, and he said he could do it now. (NOTE: they close at 5:00. I didn't realize this, so I became a total jerk by getting some food to eat while they worked and waltzing in at 4:55. Always ask!) That's when I ruined Arron's day. The replacement key was complicated, partly because I didn't have the original with the transponder, and partly because of weird factory locksmithy stuff. Still, Arron, Mark and Jeff went far beyond the call of duty, working an hour overtime to get things right. Long story short: I ended up with an unprogrammed key, identical to the one I had made at Rueschhoff a few years ago for $150.Arron's girlfriend wasn't too pleased, but he has made this old woman really happy!

worst customer service imaginable! no one has a clue of what there doing! I drove two hours to make…read morean appointment and waited. no one followed through. I had to call them over and over and still couldn't service turned on. they are taking the money but there's no security system at the house. try the text line? ok. two weeks later no answer from it. I call over and over and no one has a slightest idea how to get the service on. they know how to change you. best thing I can suggest is go with anyone but vivint! could not be more disappointed in a compaby! I should have read reviews first. worthless beyond comprehensio!

The only thing good about Vivint is the equipment, and even that failed on a few occasions. The…read morecustomer service people like to talk over you. You are unable to get a word in edgewise. I moved from one metro area to another and planned to leave all equipment at the old house so the new user could set up monitoring and use the equipment there. I called to schedule an installation of new equipment in early May (we closed on the new house on May 4th). The soonest they could get in was several weeks out. My husband was concerned that it was too long to go without security and asked me to call and see if we could get it done any sooner. The customer rep I worked with was extremely rude, had an extreme accent, and talked over me so much that I decided Vivint was unsuitable. Not only did I not reschedule, but I also told her to cancel future appointments and cancel the service. She canceled the installation but then failed to transfer me to the department to cancel the service. She didn't even tell me I had to go to another department. She made it sound like she canceled both. So, obviously, Vivint needs to re-train their people. If I don't have any equipment at the new house, then, OF COURSE, I am canceling the service. What good is service if nothing is installed at the house?! So...a few weeks go by, and I get charged for service. I call up Vivint and am told "that's another department". Great..so I finally got transferred to another department, where the customer rep TALKED OVER ME THE WHOLE TIME. The accent was extreme, and I barely understood what they were saying. I did hear, "must be in writing with a 30-day written notice". So, I "think" I have canceled. A few weeks later...I get charged again. Mind you, this is in July. We've been out of that house for two months and are still paying them. I am putting a freeze on my bank account, so good luck, Vivint, trying to charge me AGAIN for nothing. We have Brinks, and it was like night and day regarding professionalism. We have a far superior product, and the price was 1K cheaper on the equipment; we have many more devices since we moved into a much larger home, and the monitoring price was still the same. No contract is required. They didn't damage our new home during installation as Vivint did at our previous house (they tried to pull out the refrigerator without asking me) and damaged our brand-new hardwood floors. One last note. Vivint is a "security" company yet they allowed the new homeowner to access our personal account. How is that possible when the new homeowner doesn't have the verbal password? I wouldn't trust them with anything involving your personal information.

I am beyond happy with my experiences with Absolute Systems. From the beginning, prior to the…read moreinstallation and after with all of the follow-up. The customer service is far superior to their competitors. The system looks nice and was installed professionally. It's given us peace, comfort and safety in our home. I highly recommend to anyone considering a security system for their home.

Scotty and his guy did a great job of installing my alarm and cameras. He consulted with me to…read moredetermine exactly what my concerns were with the cameras and made sure that I knew exactly how to operate the DVR and Internet and phone access before he left the property.