Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

I've gotten a few pants taken in here. Mone is great! I really never thought about getting my…read moreclothes tailored so they fit perfect, but I started with one pair of pants and I'm hooked. Becuase I've only needed minot adjustments, it's taken less than 10 minutes for her to pin my attire to the needed measurements. AND, when I got my items back I couldn't even tell where the adjustments were made so it looked super natural. Can't speak too much to turn around time, I dropped stuff off before a vacation and picked them up when I returned. I would call first just in case she's closed/on vacation.

Quick, Easy, & Affordable…read more I brought some jeans to get hemmed, and the whole process took maybe 2 minutes. Turnaround time was about 3 days. The total for 2 pants with a regular hem was $30. I had never been to a tailor before this, so I was a bit nervous going in; however, the staff was super kind and made the whole thing super comforting & inviting.

I had two wedding outfits for my sons that needed to be altered last minute. My one son is a…read moretoddler and the other is a baby so fitting them can be trickier at times. Mary was so great with my kids! She was able to coax my toddler into trying on his outfit so she could measure and pin him. She was fantastic with my baby and was making him smile and laugh while she pinned him. Only downside is she does not take credit cards, only cash, check or Zelle and at the time the Zelle account she uses wasn't working. Price for rush alternations was pretty fair. I needed her to hem both the pants and sleeves of both outfits and take in the waist for of my older sons' pants. With rush costs it was about $90.

I've been going to Mary for years (since I was a recommended to have my husband's suit altered for…read morea wedding). Since then, I take everything there and she always does an outstanding job. They give fair prices for the work they do and always get it done when you want, even if you have to pay a few extra dollars to have it sooner. I highly recommend since I've always been happy with their work!!

Nora (who basically is Art Tailors) is awesome! I've been coming here for a few years. Due to a…read morerampant shopping addiction and tiny arms, I've brought her somewhere between 10 and 15 suit jackets for sleeve alterations. I've tried a couple other tailors in town when turnaround wasn't going to be as quick as I wanted, but quickly came back for my regular items --- and many priority items, since. There's not much variety in what I've brought in (so far), but I'm still pretty comfortable leaving a review that says Art Tailors is the best in town. PS - It is my understanding that Nora has only owned this business for a few years now, so older reviews may no longer be relevant.

Nora is very skilled and pleasant. She shortened sleeves on a wool coat and tailored a quilted…read morejacket to make the shape more fitted. There might be other tailors who are cheaper but the quality of her work shows.

Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

I dropped off a pair of Uggs to have cleaned for the first time. No warning they might shrink or…read morebe discolored. I picked them up and they were discolored but I thought I could use a suede brush to smooth them out. Then when I got home I tried them on and they did not fit they shrunk to a point where they are uncomfortable. They fit me fine before so I took them back today to ask them what happened and she said that it wasn't my fault but it also was not their fault I asked her if magic caused them to shrink and she said yes. I asked for the owner's phone number and she refused to provide it to me. I told her that I would be filing a claim with the Better Business Bureau and she didn't seem to care. I was also not offered a refund. They also refused to file an insurance claim. Don't clean your Uggs and don't go to this place.

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

My daughter had her bridesmaid dress altered. It was such a great experience! The shop was…read moreinviting, the owner was so friendly and her work was AMAZING!! My daughter was so happy!

I went initially to FT because of reviews on Yelp.I had curtain for 1 window,1 T…read more shirt and 1 shirt -- the scope of work was just to hem the pair of curtains,take in sleeve on t shirt,hem sleeve and take in sleeve on shirt.The bill on curtain was $80 alone...I questioned it after paying and leaving.Called Ann's in Bon Aire about curtains inflated price? Ann's said there price would be $50 --could be less just need to take them to shop.With this news I called FT ON phone and disputed the price and then FT the conceded that she would match the $50.Why the two prices...the price when I called her out,and the price when I don"t?? It's not like there was only a few dollars difference.

Love that I have found this business. The work is done extremely well. The are affordable and do…read morebeautiful work. The clothing was altered to perfection. Thank you!

one of the true last tailors in Richmond. excellent workmanship. wellover 40 years of experience.read more