Dr. Kramer is a superb Pulmonologist. PERIOD. My brother, who is also her patient, and has had more…read moreinteraction than I, considers her as more than an excellent clinician... a kind, considerate healer. Last year, I posted a review complementary of Dr Kramer's reputation, but critical of the unnecessarily and surprisingly rude treatment I received from one of her staff members in the process of obtaining my initial consultation with the doctor. Now, seven months later, I have received a reprimand from Yelp stating that "We ask that reviewers avoid commentary that reinforces stereotypes, makes light of physical or sexual violence, or otherwise includes unnecessarily graphic or offensive descriptions. In this case, we felt that your content crossed that line, even if you didn't intend it to." Of course, NONE OF THAT IS REMOTELY TRUE!! NONE! I have no qualms about my original post being deleted by Yelp. But I do object to untrue allegations towards me or anyone else. To be clear in the distinction here, Dr. Kramer is excellent, my experience with her has been excellent and I unhesitantly recommend her. In the course of ordinary living, I experience rudeness frequently but that would not ordinarily cause me to write a negative review about it. The rudeness of this one individual was unnecessary and memorable, so I did post a review about it. Moving to the present and to the credit of Dr. Kramer's office and staff, I could not have been treated more kindly during my actual office visit interactions. So kudos to all in that regard.

I have personally seen and experienced how great of a physician she is! Not only is she very…read moreknowledgeable and skilled, but she possesses deep and genuine empathy for her patients and their families. She is very approachable and honest and handles very stressful situations well. I highly recommend her for her remarkable intellect that is backed up by years of experience, but more for her caring heart.

The office staff charged me a no show fee when I had made several attempts to cancel the day…read morebefore. They claimed I signed multiple Hippa forms which are numerous. $50 is not life changing but I guess a Dr's office in Walnut Creek needs it more than I do. I see they have multiple 1 star reviews, there are better Pulmonary care offices out there

He's a very well educated pulmonologist. I appreciate that he is on time and spends the time with…read moreyou to explain what is going on. So convenient and across street from Safeway! Great parking!

Doctor George Juan has demonstrated great empathy towards me and has been thorough in his…read moreexamination, diagnosis and treatment of my ailment. He has been thorough in answering all the questions I asked him during my appointment visits to the clinic. I feel confident in his professional knowledge and his ability to provide competent healthcare in his specialty. He has a very professional staff that goes the extra mile to accommodate appointment scheduling and support services for me. In this regard, I would like to highlight his staff member Giana Acosta, who has exemplified great professionalism and excellent support service in all her interaction with me on the telephone as well as in person during my appointment visits at the clinic.

I rarely leave negative reviews, but my experience here was disappointing enough that I feel other…read morepatients should be aware. Both appointments with the physician started about 30 minutes late, with little communication or respect for patients' schedules. For a specialty practice, I expected a higher level of professionalism and organization. During my follow-up appointment, I asked for information on sleep position therapy and was told to look it up online. Rather than providing educational materials, a PDF, or even emailing basic guidance, I was shown a generic product image. I left without any meaningful documentation or support. The administrative side was equally frustrating. I had to follow up myself after my insurance adjusted the claim, and communication regarding billing was unclear throughout the process. While I understand how deductibles work and paid the amount determined by my insurance, the overall experience lacked transparency and patient-centered service. Interactions with some staff members were dismissive, especially when asking reasonable questions about billing and insurance. At one point, comments about patients being upset over deductibles were made loudly enough to be heard from the waiting room, which I found inappropriate and unprofessional. Most concerning, my sleep study results still had not been uploaded to MyChart two months later, requiring additional follow-up just to access my own medical information. Due to the combination of these issues, I ultimately filed a formal grievance with my health insurance regarding the quality of communication and follow-through. I hope the practice takes patient feedback seriously and improves both its clinical and administrative processes.

I'm new to contra costa, and I was in search of a new respiratory Dr for my Sleep Apnea. When I…read morefound this office I was excited. Anyway, I have a bad experience I felt the office is not very professional regarding the patient. Dr. Cheung order a second test that her staff was supposed to arrange and after weeks and months I never received anything any phone call, I called to follow but no one replied. I have a chance to meet Dr. Cheung twice and she was nice to have everything planned out regarding my care and we should proceed. I felt bad that the office staff is not on their A-game, the only thing I received from the office is the bill. so I would not recommend it.

2 visits and 2 of my worst ever Dr. appts. She's extremely rude, talks down to patients, was mean…read moreto me (her patient), yelled at her staff about her computer not working, rushed me out. I started to tell her to about my struggle with a CPAP mask and she cut me off saying "I know". So I said, "how would you know if i didn't tell you??". She commented back that other patients have problems so "she knows". I said "you don't know because I didn't get my chance to tell you" but she was stubborn and ignored me. NOT a very compassionate doctor at all, which should be required for patients who are sleep deprived and ill. She also referred me to an "Out of Network' medical equipment provider without disclosing that to me, then she denied that she referred me anywhere! Lastly, she billed for long, comprehensive appointments when she actually spent 30 minutes at the most and about 5 minutes on the 2nd appointment since her computer wasn't working and she couldn't type any notes in. She said her scheduling manager would call me in the next day or two to schedule another appointment. That was 3 months ago!! HORRIBLE patient experience & customer experience.

I too have recently experience:…read more 1. What Amy stated in her review, "It's been nearly impossible to get in touch with anyone there. They don't answer the phone, and even though some extensions allow you to leave a message, they never call back. This lack of communication is incredibly frustrating and unacceptable for a medical practice." The Diablo Pulmonary Medical Group staff does not even reply to MyChart messages. 2. What Felipe P. stated in their review, "Just got a bill from January, and nobody in billing answers. Called 3 times, left 3 messages and no response." When you call the office there is an option for Billing, which is use less, always received a recording to leave a message. This option and personnel need to be removed because they NEVER return a call. I even called at least three times and selected the option to schedule an appointment for I have had better luck some one answering. I asked the person who answered if the billing person was in (Sarah?), and of course she replied "No, but I can take a message." (Do not know what she did with the message for I never receive a call back.) I informed her I have left several messages via the Billing option and have never received a call back. What a plush job Sarah has.

I had gone in for a breathing issue I had long been struggling with and tried to explain that to…read morethe doctor. She was pretty dismissive, chalking it up to asthma or long covid and referred me to another doctor to get a breathing test which I was hoping to get here (these are things my PCP already suggested which is why i was referred here in the first place). The appointment lasted less than 10 minutes. On top of that, they told me to email my insurance information to them, to an email account which doesn't exist (the email bounced back to me) and like everyone else is saying, they do not respond to calls or emails regarding billing. I have reached out multiple times and cannot get in contact with anyone. Won't be going back

Dr Shalaby is the best. My mother was suffering with pneumonia, followed by bronchitis. She seemed…read moreto have labored breathing for 2 months with no end in sight. Dr Shalaby saw her as an emergency patient and he was kind, sincere, and he listened. Dr. Shalaby prescribed the proper medication and now she is well. He did all of that in 20 minutes or less and with a smile. If you or your family member is in need of a knowledgeable, kind and sincere pulmonologist I highly recommend Dr. Shalaby in Pittsburg or Brentwood locations. (Oops I might've misspelled his first name, but I think you can find him still)

Dr. Hadley has been my pulmonary doctor for 20 years and I would recommend him to anyone who wants…read morea doctor who will sit and listen to you. He is not only a great doctor but a really good person and has a fun sense of humor as well.

I am the caretaker of my brother in law who has MS, COPD and emphysema. He is being treated by Dr…read more Hadley who is a very friendly congenial doctor. His location is convenient and his staff cordial when you meet them in person. However, trying to reach his office for an appointment can be quite a challenge. The phone prompts are endless and usually no one answers and you have to leave a message. " To state "Please listen because our numbers have changed" is trite and useless". Every doctor's and business'es phone prompt says the same thing. Just get on with what the numbers represent. It is all very frustrating;to my brother in law because his MS. does not permit him to use a computer. Therefore the MUIR website is not useful. He must rely on the telephone because he also has impaired vision and cannot read his mail. . However, telephone communication issues are not just Dr. Hadley's. It's the same with all of our local doctors. Phone prompts and staff communications are generally very time consuming and frustrating. When I was a young boy My mother would call and my doctor would come to my house to treat me the same day or evening. He drove a Chevrolet or maybe a Buick. Now I cannot reach my doctor and he drives a Mercedes Benz and is shielded from communication through his office staff and billing contractors.

I really like Sutter and pretty much all the support staff I've met. Dr. Greenberg was truly…read moreknowledgeable and efficient. The staff are also really great. The only problems I've had are with external referrals. Even then the Sutter Office here was supportive and really seemed to care. My review of the referral is forthcoming. The first referral was sent in October. I finally have an appointment on January 29.

I lost a week on getting a severely life-impairing issue treated because they couldn't be clear…read moreabout who they accepted as patients. Day 1: My doctor sends in a referral Day 2: I check to see that the office received the referral. They say they won't know until corporate passes it on, in 7-10 days. Day 4: my doctor starts trying to check in with them, because "it's not that weird for faxes to get lost" Day 6: they tell my doctor that they don't accept outside referrals so it is impossible to see me.