My experience as a whole was overall great. The clinic was quiet and clean. The front desk staff…read morewere friendly and eager to check everyone in. The doctor generally had always run on time.

My mom is in her 80s and was seen at John Muir for memory issues. What I want to say very clearly:…read more A person with memory issues does NOT REMEMBER that they can't remember. I went with her and very clearly stated all of the issues in front of both my Mom and Donna S. Donna S suggested that her other doctors consider prescribing Donepezil - for memory issues and an amyloid blood test. However, when she went to Sherille Sevilla and Maridez Jenkins she does not remember all that was discussed and agreed. She tells them all that she was tired when she did the 3 hour assessment and it was not valid. I don't know why the doctors don't coordinate more and understand the report and all the notes. It is very clear from both the assessment and my statements to them that she has severe short term memory issues. The fact that instead of using the assessment and my very specific details they listen to her when she says that she is fine (because she does not remember anything) is just ridiculous. My understanding is that many of the prescriptions for memory only stop the progress. This means taking them sooner is better. This is not the first signs of memory issues for her at all. This has been ongoing and I finally had hope that doctors would help her and start addressing the issues. But they COMPLETELY FAILED us. Now I don't know what to do. She thinks everything is fine and it is truly terrible and sad. She was a college professor and incredibly smart. And her decline is awful - but made SO MUCH WORSE by doctors who do not coordinate and do not listen.

De. decant is very great. I have had balance issues for the last couple years. He checked my…read morereflexes, my motor senses, and more. He made extensive notes and listened to my symptoms. The office staff was friendly to me and everyone definitely made the experience worth everything!

It is standard practice in any medical office for staff to identify themselves when answering the…read morephone. Many of us need to document who we spoke with, and providing one's name is as basic as confirming any element of communication. When I called this office and politely asked the MA for their name, I was met with attitude and a snarky "How may I help you?" simply for asking a basic question - he tone and unprofessionalism were what stood out. Upon further review, this doesn't appear to be an isolated incident--this type of attitude seems to be commonplace at this office. If multiple staff are responding this way, it suggests a larger issue with office stress levels, training, and customer service. Patients and caregivers deserve courtesy, transparency, and respect, not pushback for asking standard, reasonable questions.

Dr Kaplan has been my doctor for 25 years I have always seen him in the office except once in that…read moretime. Dr Kaplan is very up on current medical issues, he will not throw out things to scare people he is always calm and does the appropriate tests. Dr Kaplans practice has changed over the years to reflect today's trends towards specialists but all my specialists have always dumped me in his lap after they were done and he has always been there for me remember to talk to him tell him your fears and he will be there for you also. Jim M Concord

I've been seeing Dr.Kaplan for over 30 yrs. He's the best Doctor. Cares about patients, listens,…read moreand he's just a great man.

I'm not a patient at this facility but I did accompany a loved one. With that said, my review stems…read morefrom the services my loved one received and from what I observed while I was there. . The office is located off Taylor Blvd, which is a busy street. The building isn't hard to miss. Upon our arrival, there was a huge parking lot with plenty of parking spots available. We arrived shortly before 8am so maybe that's why. The digestive clinic is located on the 3rd floor of the building. It's surround by other offices but fairly easy to find. The office was clean and there were plenty of seats in the waiting room. Upon checking in, we were greeted by the staff. The woman working the front desk appeared to be very friendly and welcoming. My loved one didn't wait too long to be seen. The provider was very friendly and informative. Answered all our questions and addressed my loved one's concerns. She promptly submitted all the information needed to get the ball rolling for their plan of treatment. We didn't feel rushed at all which is a huge plus. I was very impressed with their services during our first visit. I will circle back to this to provide you with an updated review later down the line.

When you see bad reviews they are for a reason. All the negative you have read is absolutely true…read more And it's even worse with my case. I didn't even see the doctor at all so he can be rude to me. Never at my procedure nor my office visits. Communication with office is not existent. If you ask you might get an answer and you might be transferred to a line that never picks up or calls back. Results are in. I get email but nothing from the doctor. I guess I just have to read them myself. I took a tolerance test at office. Called 3 times to get the results and no luck. They tell me that the results are in but the doctor will tell me at my appointment which is a month later. I guess in the mean time I'll just leave my faith to luck and keep dealing with the consequences. My advice is just go somewhere else.

Dr. Ravindran has provided excellent care and development a treatment plan designed with goals in…read moremind. She is fantastic! and highly recommended! A1C-6.1

I scheduled an appointment with Dr. Ravindran in June 2024 after waiting nearly three and a half…read moremonths due to my complex medical history. Despite my appointment being at 4:00 PM, I was running about 10 minutes late and called the office to ensure my appointment wouldn't be canceled. They assured me it would be fine and confirmed I was on my way. I arrived at the office and checked in at exactly 4:13 PM. However, when the front desk checked with Dr. Ravindran, she refused to see me. I even requested very politely about my wait time for this appointment and my complex medical history. As a healthcare worker, I understand the frustration with consistently late or no-show patients, but this was my first time, and I had called in advance. This was an incredibly unempathetic and unreasonable service. I am very disappointed. I would have given a negative star if possible.

I saw Michael Brown MD cardiologist who is a wonderful caring MD! He takes the time to go over all…read moreof your medical concerns. He is through and does not rush the appointment. The medical assistant and check in staff is also very good. Nice clinic facility with a lab in the building

They actually care about their patients and try to help you and get to the bottom of health…read moreconcerns , initially I was frustrated when I was in the icu for a week but I had sepsis infection from a surgery and medication allergies and other I deal with chronic health conditions TBI and back surgeries and more but it opened my eyes to the fact that these doctors are really valuable And irreplaceable.. it's hard sometimes to navigate the health industry but I'm grateful that there are still doctors that care and are thorough and have a heart for their patients

Dr Rick has been my primary MD for a decade. Always caring, cheerful. Great patient interaction…read more Truly cares about my well being! Staff is patient and caring.

We moved here a year ago from Oregon. Our daughter said, "Beware Mom, they won't take time to…read morelisten and you won't be able to ask questions- they are too busy". However we could not be happier. They have listened to all questions. And found the staff to be friendly and helpful. I am pleased. My only suggetion would be to have an answering service. Sometimes the phone service takes time.

This is for the In person sleep study I did last week…read more I recieved a phone call asking if I'd like to come in at 9:45 instead of 9 am. I said that would be okay. I get there at 9:30 and fill out my paperwork. They sent paperwork to my email but I had already filled the same paperwork out when I came in office so I didn't think I had to do it again. I did. It did not take long. My technician was a man named Jerimaih. I think that was his name or Johnathan. I'm sorry I'm so bad with names! He was very nice. Coming into the building was creepy lol You put a code in and go upstairs or take the elevator. Walk all the way down the hallways to the left. When I was done filling out paperwork another lady came in saying her appointment was at 9:45 and Jerimaih let her know I was his 9:45. He told her that her appointment was at 9 and she proceeded to go back and forth saying she has a voicemail saying they changed her time. Never played it but kept saying she had it. Then said she didn't know if she deleted it. I told him someone had called and left me a voicemail asking me to call them back. My appointment was originally at 9 pm and they asked me if I would change the time to a later time. Before we went into the room he asked if I needed to use the bathroom. Then explained how he was going to hook up the wires to my chest, neck, head, face, bottom of my legs. I thought he said feet but nothing was placed on my feet. It sucked bad having all of that attached to me. He was polite. They add straps around your chest and stomach. There's a camera in the room. Nothings on the room except a chair, table, bed, camera watching you and the bed. I had a hard time sleeping. I toss and turn a lot and it was hard with the wires added to me. I kept waking up, woke up coughing. They wake up up at 5:15 I think.but I already woke up at 4:50 and sat up. Jerimaih came into the room asking me if I was okay. Which I stated I was. I get pains in my legs and arms at night and just explained that and I wake up constantly throughout the night. He said he would stop the study and come back to unhook me. Once unhooked they have you sign a paper stating you are awake and alert to drive him. He also explained the dr will look over the test and they will call me back in for the Cpap machine if they decided I need it. I actually do. I was told by the dr in the concord location many years ago that I did have sleep apnea but I never came back for the sleep test. I did the two day home study which they did not get anything from because the thing flew off my finger. That's why they had to do the in person study. Jerimaih had to tape the thing that goes over your finger to my hand because I told him the last one ended up on the floor! When you go to the study it's going to be uncomfortable having all of those things attached to you. The next day you will feel sticky on your head, neck, face from the stuff they stick to you. I felt like I was scrubbing forever to get it off. I would definitely recommend them. I see all the bad reviews and I'm sorry those people had bad experiences but mine is always pleasant when I come here. Hopefully I get my machine because my neurologist said it would help out a lot. Not sure how much data they collected. I feel like I had a hard time sleeping from tossing and turning and waking up coughing.

I found the process of working with a Jiva Health provider overcomplicated and not quite worth the…read moreeffort. After wanting a second non-Kaiser opinion on my thyroid and having issues setting up an appointment online, I called and scheduled a video consult. The pre-paperwork was a bit lengthy and during our appointment we went over my story. While I was able to confirm with her that my current medication was the best course of action, I didn't love that I later met with a Kaiser doctor who provided me with documentation that hypothyroid patients can have nasal nerves that go, for lack of a better word, haywire (falls under the term non-allergic rhinitis) and that lowering my dose as she suggested might actually cause the nerve to flare up. Overall I felt like One Medical had a better intake that was more thorough and helpful, and John Muir Allergy was overall more knowledgeable. At the end of the day, the out of pocket cost for the appointment was around $240, and I essentially got what I was looking for which was a discussion about my medication but I don't plan to move forward with Jiva Health.