There are numerous specialized transactions that need to happen when the services of a Funeral Home…read moreare needed - legal certifications, newspaper submissions, cemetery plots, planning of religious services - all kinds of arcane (or at least uncommon) details need to be tended to, under time pressure, when you are guaranteed not to be at your best. Finding a caring, well organized Funeral Director not only makes sure nothing is overlooked, but a consultation meeting also provides a checklist of the priority items that may need immediate attention. The Bryant family has been a part of the Wayland / Cochituate community for almost 50 years, and the connections they have built over that time are readily apparent. Their mixture of compassion and professionalism is a wonderful thing to find at a time when you need it most. Multiple generations of their family have come to the aid of multiple generations of our family, and their services are greatly appreciated.

Shame on this place. in a time of emotional duress they vastly overcharged us for basic cremation…read moreservices, wrote a horrible obituary draft with typos and grammatical errors, and when we repeatedly tried to followed up on our father's headstone engraving, there was no response for SIX weeks. We went to follow up in person and were met outside and told Cynthia could not speak to us. Very disappointing for a family dealing with a sudden death. Go elsewhere.

I am so relieved that during a time when I felt overwhelmed by the loss of a loved one I was…read morereferred to TRIBUTE IN STONE. I planned a funeral from California and because of their responsiveness and remarkable follow through I was able to feel confident that TRIBUTE IN STONE would accomplish the task! Shila was full of good energy and extremely knowledgeable. She was patient and explained every step in great detail! Shila also recommended other options without being pushy, and that made a world of difference in the outcome of the headstone, which turned out beautifully! I wanted something modern and clean and the price was extremely reasonable considering the high quality product I received. Beverly Kelley @Rock Hill Cemetary referred me to Bruce @Roberts and Sons Funeral Home and Shila @Tribute in Stone. These separate businesses collaborated and made a dynamic team! My plane landed from Cali to Boston and I was able to pay respect to my loved one without concern for anything else, because every detail had been handled with care, compassion and professionalism!

Shila is amazing. Her professionalism & warm demeanor made the experience wonderful. Right off the…read morebat, she took the time to connect during the difficult time. She listened & created a memorial with all the requests asked by my family. Not only is she kind, she's responsive & keeps you posted. Highly recommend. Great company & great customer service

I recently went to a wake and funeral service at the Hopkinton location. Wow, have they done a…read morephenomenal job on their expansion! It's beautiful and very spacious. The service I went to was very large and they were able to accommodate hundreds of people for it, the staff was very friendly. Not something you ever want to have to use, but we all know it is something that is needed and I know the family was happy from start to finish. I am impressed.

I am so grateful for all that Keefe and Andrea Chesmore did to help when my mom passed. They took…read morecare of all the details and were knowledgeable, kind, and very flexible for my family. I had called around and their prices were the best, too. The Chesmores really treated me with care....they get my highest recommendation!!

Called multiple times to try and arrange pre planning services cremation. Unable to connect with…read morethem to set up services once the request for basic cremation was requested and the services weren't for top of line funeral. Don't bother if you aren't interested in the top of the line expensive funeral services. They don't contact you back.

I have found Doug to be very difficult. He expects respect from others but offers none in return…read more He's been very unprofessional in my dealings with him.

At such an emotional, fragile time it was comforting to work with Jim and associates at Delaney…read moreFuneral Home. Honestly they went above and beyond. They are the most compassionate, understanding, detailed, hardworking group of people that I've ever encountered in this industry. Four hundred people attending the Celebration of Life services and at least 300 of them couldn't stop talking about how beautiful it was and how personal it was. It was a great send off for my Dad. I wouldn't hesitate for a second to recommend this funeral home to other people. We have been using Delaney for three generations and they are top notch. Always!

John Matarese is an outstanding person as well as funeral director. He has a very calm, reassuring…read moreand highly professional manner. In a very difficult situation he took me through the various options for the funeral as well as the approximate costs. Everything went very smoothly at the funeral and it was exactly as he had described. Throughout the process he followed up very quickly with answers to my questions and continued to handle an issue even after the funeral. Overall I can't say enough good things about John and highly recommend him.

I highly recommend Matarese Funeral Home. John made a difficult time more manageable. He was…read moreresponsive, and professional.

I can't say enough about the kindness and care provided by Roberts Mitchell Caruso Funeral Home…read more From the moment they helped me and my family through the arrangements for my mother's passing, they were compassionate, professional, and attentive to every detail. What truly stood out was their thoughtful gesture months later--they delivered a beautiful angel ornament with my mom's name on it on Christmas Eve. It was such a meaningful surprise during a difficult time. The team at Roberts Mitchell Caruso Funeral Home goes above and beyond to support families, not just in the immediate aftermath of loss but in the weeks and months that follow. I'm so grateful for their warmth, sensitivity, and the care they take in everything they do. If you are looking for a team to trust during one of life's hardest moments, I wholeheartedly recommend Roberts Mitchell Caruso Funeral Home.

After 3 weeks of calling and speaking with three different people, leaving my info and reason for…read morecalling, being told the owner Elizabeth will be in tomorrow or she just texted she's on her way in the afternoon, wait a day, no return call, I call again and told that only one person can access the computer to look up orders, (her). I never received a call back. I had enough, I saved all call logs for three weeks to speak with owner, absolutely unprofessional behavior from such. Never in the office and/or screens calls she doesn't want to answer if in office. Over 35 years ago family stone was purchased, followed by engraving twenty years ago. Business was owned and operated by the parent, last 10 or so daughter has taken over I'm told. That would explain why there is NO business ethics that I see. By not responding to me and giving a courtesy call to explain why you would proceed with engraving on the stone after it was done six months earlier and the answer is clear, one has to prepay in full and get on the wait list for an engraving order. Order was placed by out of state family member, and Elizabeth took payment. After calling three other companies to inquire if they received order for engraving and was told no, along with them saying their engraver's call the office whenever they arrived at cemeteries and have questions. It's common sense that any reputable business would do the same when you see the job has been done. So here we have an engraver show up to the stone at cemetery and can see the deceased name is already on stone, but instead of stopping, he engraves the deceased name on the opposite side. Now we have to pay for removal. See there are no refunds in any case with this new owner. Once she gets your money, if there are ANY changes or problem you will lose it. Nobody can believe a business would do such a thing like this. Business ethics be damn, hope this helps some people during a difficult time with their decision, there are at least three other local businesses, with real customer service that can use computers, take your calls and call you back, with very reasonable estimates, who would NEVER have done something like this, also are in the office for you to reach them.

I had to arrange for an additional name to be engraved on a family headstone and it was easy to…read moreconduct business with this company: they were attentive, efficient and compassionate. Communication was never an issue. I was pleased with the services provided and would not hesitate to use them again if needed. I was glad to patronize a local, family-owned business.