I had an extremely disappointing experience with Dollar/Hertz Rent A Car at the Harlingen Airport…read more After landing, I went directly to the Dollar rental counter, only to be redirected to the Hertz counter. The employee assisting me noticed my reservation was only for one day and decided to give me a truck instead of the vehicle I had originally reserved. When I refused the truck and asked for the type of vehicle I booked, both the employee and the manager responded with a rude attitude and basically told me to "take it or leave it." Their customer service was terrible, and the disrespect toward customers was unbelievable. Thankfully, a very kind couple offered to trade vehicles with me, otherwise I would have been stuck driving a truck I never wanted or reserved in the first place. This location clearly does not value customer service or honoring reservations. I will never rent from Dollar/Hertz in Harlingen again, and I would strongly recommend others think twice before booking

No cars and worst customer service! We reserved an economy car for 4:30 pickup. We arrive after a…read moreday of flights and they don't have a car ready for us. We've been waiting an hour now. And the people behind the counter can't care less, didn't even offer an upgrade for the inconvenience. It's our honeymoon, and you can't cut us a break?!? Never renting from Hertz again!

Jason and Michelle at this Budget location are off-the-charts great! About a month ago, I my…read moreflight leaving the Harlingen Airport was cancelled and I couldn't get onto another flight until 6:30 am that next day. I needed a rental car and tried a few of the on-site companies, but I quickly found they were worthless- One took my reservation, then told me they didn't wouldn't have a car for a few hours (then why take my reservation!?); and another had a limited selection and all they could rent was an expensive SUV (even though my reservation was for an intermediate car!). Simply put, I was beyond frustrated. Then I called Budget (3210 East Grimes Street, Harlingen) and spoke to Jason. Unlike the others, he had a multiple options of cars I was looking for, told me exactly where he would pick me up, and would be there in only 5-10 minutes! He was very friendly and easy to speak with, and after the quick drive to their location, he and Michelle worked quickly to get me all setup in their rental. Further, my flight that next day left very early in the morning, and he said he would get there early (5 am!) so the shuttle would be available to take myself and others to the airport! This was a huge relief as I'd have no other way to get to the airport after dropping off my car. This was very generous of him. Jason and Michelle at Budget rental did a great job of making a difficult flight delay for my much easier through their fast response, excellent work quality, and welcoming personality. This is exactly what I look for when purchasing a product or service. You can tell that he and Michelle take great pride in their work and try to make sure every customer is treated with respect and fairness. Thanks again, Jason and Michelle!

No way to drop your car after hours and get to the airport and too early for other transportation…read moreoptions

if I could give a zero stars I definitely would!! first I…read morearrive at the airport nobody at dollar so I have to go over to hertz rents car then they want $200 refundable fee I agreed that was fine then he proceeded to ask if I want a receipt for the charges I agree then he gives me a paper that says $310 then telling me my credit card isn't working because $200 and $310 is a $100 difference Then I booked where it was supposed to be discounted I was only supposed to pay $62 at arrival so $62!!! became $310 then I proceeded to ask to charge my credit card for the refundable fee and use my other card For the $110 he can't do that cause it has to be the same card then that doesn't work because my credit card doesn't go through and I get it back look at my phone and he tried to charge my card $511!! I already paid the fee for $276 so what was supposed to be $400 max turned into almost $800 Then he can't even tell me when I'm going to get Refund saying it could be right away or 2-4days

Staff were pleasant and helpful. I flew in for a day trip that due to flight issue went to…read moreovernight. Dollar was able to help me when others couldn't.

I was pleasantly surprised by the attentiveness and level of customer service I received at the…read moreHarlingen Enterprise location. Not only were they friendly and accommodating but when I was told there might be a wait (and I was in a hurry to get to McAllen), the representative expedited my car so I only waited a few minutes and gave me an upgraded vehicle. Excellent experience!

-10 stars This was one of the most frustrating and honestly…read morealarming customer service experiences I've ever had. I had a confirmed reservation for a late-night pickup at the Harlingen airport. For nearly two full weeks leading up to my trip, I repeatedly called this location -- at different times of day, including the hours I was specifically told to call -- and no one ever answered the phone. Not once. I finally got through to an employee (Carlos) and very clearly explained that my flight landed at midnight and I would need to pick up my rental after hours. I was told -- confidently -- that arrangements would be made and someone would be there. Based on that, I moved forward trusting that commitment. My flight actually landed early, and I arrived at the counter at 11:46 PM -- before my scheduled arrival time -- only to find the location completely closed, locked, and unattended. No note. No instructions. No attempt to honor the reservation. I was standing in an airport late at night with my daughter, with no transportation, no support, and no way to reach anyone -- after spending weeks trying to prevent exactly this situation. I had no choice but to scramble and secure the only vehicle available from another company, which cost me over $100 more than my original reservation and forced me into a larger, unnecessary vehicle. This wasn't a simple inconvenience -- this was a complete breakdown in communication, accountability, and basic customer care. What makes it worse is that I was directly assured this would be handled. That assurance was completely false. I have still not received any response from Enterprise regarding this situation after attempting to contact them numerous times. I would strongly caution anyone relying on this location, especially for late arrivals.

My wife and five friends (middle-aged women) rented a car from this Harlingen Budget Car Rental in…read moreNovember. When they got back home to Minnesota we got a bill for a $287 cleaning fee. They said there was excessive sand in the car and there was not. The car was taken to the beach only once and my wife and her friends were very careful about tracking sand in the car. The only other driving was to the airport and to the Space-X complex, with a little bit of exploring the area mixed in. We filed a complaint on Budget's Twitter page and they came back agreeing with the local budget office. They are a rip off and are out to get you for any extra dollar they can get. The car had flaws when the women picked it up, such as dirty cupholders and glass broken on a dash gauge. One of the women was in the back seat and commented when they picked the car up that it was dirty back there. I do not recommend this place to rent a car. They are crooks. It's bad enough the on-site management billed us for $287, but it's even worse that Budget's corporate office is supporting them in this lie.

Great customer service. Customers need to understand the policy and procedures when renting cars. I…read morejust experience a lady getting super upset with two employees because she failed to meet the REQUIREMENTS that are needed to rent a family size vehicle. Its obvious the employees are not the problem.

I have been renting at either Avis or Dollar Rental at the McAllen airport cuz I thought I was…read moregetting good deals. Until I bumped into my 2 coworkers who told me they've been renting from this location for the past year or so, and was getting excellent deals. So I decided to change my reservation and go with this one instead, thinking how much better can it get, boy was I wrong. First of, they have the pick up service, which I never thought of to use before. Saved me so much time, hassle, and money, not having to ask people for a ride or park at the airport. Considering the alternate of parking at my job, which is one of the safest places to park your car for long term down here, can't beat it! Now the best part. I made the reservation for the intermediate class I believe, which would get me the Corolla or similar. I called the day before to request the Charger and willing to pay for the upgrade. They told me they do carry the Charger, but can't guarantee that there'd be one when I get there. Understandable. So when I arrived that morning, I was told I could upgrade to the Jetta or......Mustang. I asked to see how much more I would have to pay to get the Mustang, and couldn't believe what I was hearing, barely just about $20 more than I would have paid for the Corolla!!!! So heck yea! how could I say no to that!!! They definitely hook me up with a crap load of deals! I could easily pay double or triple the amount for that Mustang anywhere else. Extremely friendly, useful customer service, with kick ass deals. Wish I would have gone with them long time ago with my numerous trips back and forth here and up North, but better late than never. Enterprise is officially my favorite!

This is the worst car rental service at Brownsville/S. Padre International Airport. Upon checking…read morein and getting my vehicle from the agent. No formation was verbally given.( Here's your agreement, car is located in the back.) When getting into the vehicle it had a full tank of gas. Great... but the vehicle it self was filthy, chipped windshield smelled of smoke and dried stains on the seats. Food crumbs everywhere. Returned to the rental desk to complain but no agents. They had already left. Upon return of vehicle 4 days later. I explained everything to the agent Michelle who was very helpful and said will email you your final bill? Never had that happen either. So my opinion is DO NOT RENT FROM BUDGET CAR RENTAL.