I rented a car from here for a week for a work trip. Their cars were limited but luckily they were…read morechecking a bunch in when I arrived. The car had damage, but it wasn't noted. Luckily, I didn't get accused for it. Turn in was weird. I dropped off before hours and a lady came and asked me for the keys. Luckily it was an employee because I was second guessing if I just handed the keys to a thief.

Be cautious of lots that make it difficult to inspect your rental before driving off. I found a few…read morethings that made my experience less than ideal. It was taken care of via a professional price reduction.

This is an amazingly customer forward group. We had a small issue with a car--it was not an error…read morewith the car but my comfort in the car--and they were happy to help. Ben, the manager, couldn't have been nicer. We also found a set of keys in the car and also wanted to return them to the Alamo location as we were sure someone would miss them. So, upon returning the keys, Ben and his team were happy to switch out our car. This is what customer service should be and these people get tip honors. Kindness. Quality clean cars. Happy to help if they can. Friendly. Caring. We will always rent from them when in the area. Thanks for caring! You should all be proud to be a part of this team.

I picked up my car 6/11/25 and dropped it off 6/16/25 with ease, and the car I wanted was…read moreavailable . The young man at the counter Jayvon C. was OUTSTANDING. He was very professional, pleasant, and knowledgeable, (Excellent customer service skills)! Everything went absolutely perfect from pick up to drop off to Customer Service. Thank You again! I will rent from this location whenever I return to Harrisburg.

Beware! They asked me if I'd be ok with a different vehicle than the one I prepaid. They snuck an…read moreup charge on my credit card! I disputed the charge and they offered less than half of the amount only after several phone calls to management. Never again will I use them.

I used my rental car on the PA turnpike and went from the West Shore exit to King of Prussia to…read morevisit my cousin in Norristown, I returned the same day on the same route. I was charged for traveling from the West Shore to Reading and return. I did not go to Reading. I called and received no information other than they would review and then received the same bill in my email with no explanation. AVOID renting from budget at the Harrisburg International Airport as they will charge you for travel you did not take. I am out ove $50 due to their incompetence and unwilling to listen.

SHADY BUSINESS & RUDE CUSTOMER SERVICE…read more I rented a car from this Avis location for a business trip through my employer's travel department. When I got to the counter, the workers were very kind and I gave a credit card for incidental charges. After I returned the card, my personal credit card was charged for the full amount of the rental instead of the company card. When I called to request a correction, the customer service person was extremely rude and told me that the only way I could fix it was to come in to the physical location with the physical company card (2,000 miles away from where I live). They refused to charge the card that the reservation was made with and the customer service person I talked to after escalating this issue said that it "sounded like I had a lot of issues to deal with."

We reserved a full-size sedan nearly a month in advance. When we arrived at the desk to pick up…read moreour car, we were told there was NO full-size sedans available. They offered to put us in a Toyota Tocoma but my husband declined due to the truck bed being open. The ladies at the service desk literally tried to pressure us into taking the Tocoma by stating that those were the only vehicles they had that could be rented there and returned in Pittsburgh. Somehow they "found" a camry and proceeded to fill out the paperwork. Once signed, keys in hand, and us physically walking to get the car and leave..... one of the counter representatives (that had JUST FILLED OUT THE PAPERWORK FOR/WITH US) cornered us at the rear door of the business (opening into the airport parking garage) and impolitely requested we return to the desk because that particular car had already been rented..... HOW can you rent a car to two different people???????????? WHO had the rental we had already reserved and paid for????????????????? LOW AND BEHOLD, they found a Dodge Charger which turned out to be slower than my grandson's tricycle!!! It was a 4 cylinder with ZERO get up & go! IT did get us from point A to point B just without any sense of speed!!! Prior to leaving, we were informed that we could drive through tolls and that the tolls would be added to our final total upon return........... NEVER ANY MENTION of the $20 "convenience fee" for using the toll-by-plate feature. ALSO, no mention of the excessive charge of the tolls that a new-comer to the state would never know about. I can't blame them for our not knowing of the tolls --- but for damn sure NOT mentioning the extra cost associated with using the "toll-by plate" convenience. Also NOT mentioned was the $22.50 CUSTOMER FACILITY CHARGE (WTF is this?) The Energy Recovery Fee of $12, the $11.11 concession recovery fee, the 2% passengar car rental fee of $4.77, the state surcharge of $2 per day and then the Pennsylvania passenger car rental tax. With all this being said............. I most DEFINITELY WILL NOT be renting from AVIS nor BUDGET again!!! There should be a full disclosure policy for any rental location to allow the customers to know exactly what they are being raped for!!!! Finding out AFTER the fact, in our case after we had returned home and checked credit card bills before paying them & found out about the tolls) is piss poor customer service. Having rude service representatives as the face of your business franchise is definitely going to speed up your business' failure , as well. There are plenty of other options to choose from and word of mouth spreads at rapid speeds!!!!!!!!

I recently booked a mid-size SUV through Priceline for 5 days. I was greeted at the counter by…read moreShineca who from start to finish provided outstanding customer service! I explained I needed space for both a wheelchair and walker. She said no problem - and recommended the Nissan Rogue adding I would not be disappointed. It had not only had more than enough space and can't say enough about the comfort of the vehicle. I am returning to the area in September and already booked another mid-size SUV at this location. A+ to Shineca for her awesome assistance and famulous customer service!

Customer Service by Scott on Saturday afternoon at the airport counter was fabulous. He had so much…read morepatience with someone else on the phone. And with my weird reservation, he fixed everything and made my car rental super easy! My Nissan Sentra was perfect and it was clean and brand new. The rental facility was clean and neat, and the cars were easy to find.

We were picked up by a lovely young lady in Nissan and was taken to the premises to pick up our…read morecar. She was extremely nice and professional and the good thing about this company was that there was no wait, no hidden fees, no anything, the only thing I would comment is that they list many different models and cars on their website such as Jeep and others however they do not have these cars. The upside is the fact that Avis is their sister company so when dropping off the car time comes you can just drop it off at the airport. We will definitely go through them again if we were to visit .

DO.NOT.RENT.FROM.THIS.COMPANY!! 2 Adults, 2 babies under 2,…read more3 suitcases, and 1 infant car seat. We had a reservation in H-burg for a midsize car and one more car seat, and we arrived on time. I did not realized they were offsite - not worth the headache, fyi. I also had called that morning from our departing airport to make sure they had our carseat that was reserved and reiterated that I had a reservation for that night. When we arrived, we went to the AVIS counter, who tried to call them, with no luck. I was told Payless closes at 6 and often leaves w/o fulfilling their reservations. Needless to say, because of needing a carseat, we were left with few options for rental companies. Thankfully, Enterprise pulled through, gave us a good rate for a walk-up and even helped us get everything to our car.

ABSOLUTE FRAUDULENT BUSINESS! WILL BE REPORTING THEM TO PA LISCENCING AUTHORITY AND ATTORNEY…read moreGENERALS OFFICE FOR FRAUDULENT PRACTICES! I had selected a car online through cheapoair.com. When I arrived at the rental location, they immediately attempted to convince me that the arrangement I had was gouging me and they could get me a lower bill. Foolishly, I believed them and set up the rental with them. It was only a few weeks after I returned when I received an invoice for the rental that I realized how much I had been deceived. I had been charged for EVERY option available and now, the car rental was more expensive than my entire flight! On top of this, I had been charged a CLEANING FEE of $110, because I had apparently thrown up in the back seat, when the reality was, NO ONE HAD RIDDEN IN THE BACK SEAT AT ALL. I called in, of course, where I was told I had signed for all the insurance options, which I was certain I opted out of and that the cleaning fee wasn't through Avis, but through their parent company Barbush Rentals. I was referred to Laurie Shortell (717-948-2723) who, when I said that I could jot have caused that damage, was told I was a liar and that I did all of it. When I requested proof of the damage, I was sent a scan of a return slip with a time an hour and a half after my flight left and photos with my no date stamp. I brought this up to the employees at the location, who confirmed it seemed suspicious, and said they would look into it. Immediately, I put a stop pay on the $110 charge and assumed the issue was over. WRONG! I have now received notice that they are sticking by their original assessment and are going to turn me in to a collections agency, even though Wells Fargo sided with me on the dispute. It now looks as if I will have to pay these criminals what they demand. However, I hope they think the $110 is worth it, because what they earned is someone who us now dedicated to destroying their business. I am currently on hold with them for the last hour (shocking) just to inform them of this and am not going to be content with leaving a bad review. Behaviour as they have shown, not just to me but to EVERYONE it seems, cannot be tolerated. Until that time, DO NOT RENT AT ALL COSTS. USE AN UBER, IF YOU HAVE TO, BUT AVOID ANY RENTAL COMPANY RUN BY THE THEIVES AT BARBUSH RENTALS!