SHADY BUSINESS & RUDE CUSTOMER SERVICE I rented a car from this Avis location for a business trip through my employer's travel department. When I got to the counter, the workers were very kind and I gave a credit card for incidental charges. After I returned the card, my personal credit card was charged for the full amount of the rental instead of the company card. When I called to request a correction, the customer service person was extremely rude and told me that the only way I could fix it was to come in to the physical location with the physical company card (2,000 miles away from where I live). They refused to charge the card that the reservation was made with and the customer service person I talked to after escalating this issue said that it "sounded like I had a lot of issues to deal with." read more

We reserved a full-size sedan nearly a month in advance. When we arrived at the desk to pick up our car, we were told there was NO full-size sedans available. They offered to put us in a Toyota Tocoma but my husband declined due to the truck bed being open. The ladies at the service desk literally tried to pressure us into taking the Tocoma by stating that those were the only vehicles they had that could be rented there and returned in Pittsburgh. Somehow they "found" a camry and proceeded to fill out the paperwork. Once signed, keys in hand, and us physically walking to get the car and leave..... one of the counter representatives (that had JUST FILLED OUT THE PAPERWORK FOR/WITH US) cornered us at the rear door of the business (opening into the airport parking garage) and impolitely requested we return to the desk because that particular car had already been rented..... HOW can you rent a car to two different people???????????? WHO had the rental we had already reserved and paid for????????????????? LOW AND BEHOLD, they found a Dodge Charger which turned out to be slower than my grandson's tricycle!!! It was a 4 cylinder with ZERO get up & go! IT did get us from point A to point B just without any sense of speed!!! Prior to leaving, we were informed that we could drive through tolls and that the tolls would be added to our final total upon return........... NEVER ANY MENTION of the $20 "convenience fee" for using the toll-by-plate feature. ALSO, no mention of the excessive charge of the tolls that a new-comer to the state would never know about. I can't blame them for our not knowing of the tolls --- but for damn sure NOT mentioning the extra cost associated with using the "toll-by plate" convenience. Also NOT mentioned was the $22.50 CUSTOMER FACILITY CHARGE (WTF is this?) The Energy Recovery Fee of $12, the $11.11 concession recovery fee, the 2% passengar car rental fee of $4.77, the state surcharge of $2 per day and then the Pennsylvania passenger car rental tax. With all this being said............. I most DEFINITELY WILL NOT be renting from AVIS nor BUDGET again!!! There should be a full disclosure policy for any rental location to allow the customers to know exactly what they are being raped for!!!! Finding out AFTER the fact, in our case after we had returned home and checked credit card bills before paying them & found out about the tolls) is piss poor customer service. Having rude service representatives as the face of your business franchise is definitely going to speed up your business' failure , as well. There are plenty of other options to choose from and word of mouth spreads at rapid speeds!!!!!!!! read more

The ladies at the front desk were efficient and friendly. They got me going and on the road right away. I liked my car and getting out of MDT was a breeze. A few days after I returned the car I got a call about a pair of sunglasses I'd left behind! They shipped them to me quickly and they arrived safe and intact. I've rented plenty of cars and I've never been called lost item proactively. Great people, great experience. Thanks MDT Avis! Y'all are great. read more

DO NOT RENT FROM THIS LOCATION. We are avis preferred and rent over a dozen car from them a year. Avis rented us a minivan. After driving for 3 hours, the AC quit working. We went to the airport to exchange the car. The local counter agent said they had a minivan and expedition ready to go. Initially the franchise owner said we we could swap the Car, but would have to drive the (broken) minivan back after our rental. He then reneged and refused to replace an avis car with a comparable or better. Tl; dr the owner of this franchise is a poor representative of avis and does not deserve your money. Literally every other counter in the airport tried to help us with their on-hand inventory. Do NOT rent from this avis. read more

While I did appreciate the upgrade from a midsize to the Ford Mustang, I did not notice until I'd left the lot that the tank was only on 7/8ths of a gallon. And I did not notice until the next day that the previous renter had smoked when the cleaning (masking) chemicals had worn off. But it was still a Mustang with low mileage (8000) and in very good condition. I put 300 miles on it of mostly interstate and that was nice. Next time, I'll check the car on the inside better (I always check the outside) before I leave. read more

Avis Rent A Car - Two minutes on the clock and already down an eighth of a tank? - Car Rental Near Me - Middletown, Pennsylvania

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So this was my first time renting a car from Avis at MDT airport. I booked online and found a great deal, my husband was using my SUV so I need one for business for a couple of days. The customer service rep was super friendly, great smile and very helpful. She proudly told me my rental was brand new and had less than 1000 miles on it. Therefore I proceed to the SUV expecting to smell that, new car sent... I placed my clothes in the back , opened the front door & literally slapped across my face with the fresh odor of weed. Shock and disgusted I immediately proceed back to the front desk complaining about my experience. Apologetic the agent immediately switch my reservation for another suv, but didn't offer any upgrade, discount nothing for this experience that now left me late for my meeting. I had to go get the new SUV, bring it next to the old SUV ,to get my things and rush too my meeting and return the old keys. Upset and frustrated I headed to my meeting and thenI smelled it.My personal items now smelled like weed , because of the first rental!!!!! I have called several times trying to speak with the manager John, and even went back to the location leaving my business card! Yet nobody has even followed up to me. Horrible experience! Ps I'm Allergic to.Smoke!!!!!!!!!!!!!! read more

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If I could give no stars I would. Flight delayed and was told by a calling customer services as long as I picked up by 3 am I was fine. Got to Harrisburg desk only to be treated worse than dog shit on a shoe by the front desk lady. I booked through other party and was not told we needed a credit card in which I don't have bc I hate them and had plenty of money on my debit to get a car. She then again with the attitude pretty much left us stranded at the airport at 2 a.m last night bc the only car place that takes debit was closed due to being late. I never in my life was treated as ignorant as bad as that woman treated us. I then called customer service and explained and instead of doing right by us was only told my rental car would be even more money with a discount. So now on vacation with no car! read more

bad service, they closed early I also called customer service and they treated me very rudely

Horrible...and I'm not sure if it was this locations fault or Avis in general. We reserved a truck because there were five of us, lots of luggage , and golf clubs. When we got off our plane & got to the rental area on time, they informed us that they didn't have a vehicle and it would be a couple hours wait to get one. We then checked with the other agencies & no one else had a vehicle big enough. Low & behold they came up with an Expedition that ended up costing us $250 more. We didn't want to take it out on the girls at the counter, but their flippant attitude made matters worse. We will be filing a formal complaint with them & taking it up with them. BAD WAY TO START A VACATION! Thanks Avis. Well, even though it was a negative experience & EXTRA time consuming, we did get a refund for the extra charge. Still puts a bad taste in my mouth regarding Avis. read more

COMPLETE SCAM ARTISTS. First of all this is a franchise of AVIS, not an cooperate location. Right before I sign for the car the agent asks if I want to pre-pay for gas because currently that is cheaper than current prices at gas stations. So I say sure, let's do that. I proceed to finalize the agreement and sign... Turns out he doesn't select what we HAD JUST TALKED ABOUT on the contract. So now I am screwed out of $97 because I returned the car without putting gas in and they have "a signed agreement that I declined it. TRAIN YOUR FREAKING STAFF! Or maybe they are trained specifically to perform these kind of stunts at your franchise. This is bullcrap! BUYER BEWARE! IF YOU CHOOSE TO RENT FROM THIS LOCATION. MAKE SURE THE AGENTS ACTUALLY DO WHAT THEY SAY THEY WILL DO! read more

I reserved a SUV for my trip through Priceline (paid in full). When I get to the counter a saleswoman very rudely tells me they are completely out of their stock. She says they are "oversold" and can give me a Corolla or Altima. Do I want that? No. So I ask when I can expect an SUV in. Again, rudely and multiple times tells me "she has no idea" " we are oversold". She again tries to give me a midsize car at the price i paid for an SUV. When I brought up to her that paying an SUV price for a midsize car does not make sense. She was became very hostile and condescending. I reserved a car to make my trip easier but spend 20 mins at the counter completely annoyed and did not receive any apologizes for their overbooking. She made it seem as if it was my fault for reserving and paying for a car that she didn't have. read more

Trash or should I say Basura in espanol. The worst rental place ever!!!!!!!!!! $$642 of additional cost! They gave me an electric car. I ordered through Priceline for 4 days only $119 bucks, I had to add 2 days on($25/day) the car died on an interstate and then again infront of my my job ! I called them for help roadside didn't work nor did the people at the airport. I spoke with 3 people on roadside the call hung up 3 times. I called the airport the front desk, I believe tiara and Tiana were their names they gave me a number for Thomas , the "manager". Never called back follow up anything. I finally had a roadside agent answer and assist his name was Corey he said I would not be charged nor would I have to call back in. ThE next day I am charged $381 I finally speak with a supervisor at the corporate office. She said I was supposed to be charged $181 total however in the account it was showing $381, she said she was removing $301 for my troubles and to wait 72 hours. This was on 1/10/23, today is 1/16/23. I check my account not only am I charged $381 but $261 is pending to be charged! I call to corporate spoke with Debbie, she advised me my email was incorrect that's why I never received receipts despite the face that I told the previous reps this. I speak with Carl, escalations supervisor and he says their is nothing corporate can do because they are re privately owned. This is the WoRST experience ever! I've traveled all over the world for rentals and NEVEr have I had such a horrible experience! AVIS at Harrisburg airport is awful! I plan to go in and express my concerns since no one answers the phone there , but they answered when I wanted to extend two days! Piss poor service, Piss poor communication, and the electric car in this area is the dumbest recommendation. read more

Greeted with (no kidding): "you're late"; customer service was horrible from there! The lady had no clue about my rental; I had to show her on my phone! Charged me for gas which was included in my rental fee! This place is full of problems. These are just a few of them! One positive, the car was great! I am considering one for my next purchase! read more

Absolutely no recognition for being preferred members. What's the point of reserving in advance as a preferred member if you still have to stand in line behind everyone who is going to decide what car to take after they reach the counter. Also single person managing the two separate counters for Avis and Budget and literally running in between. What's wrong with Avis at this location? read more

No special attention for being preferred. While most are friendly upgrades are non existent. I have travelled to Harrisburg every month for past 16 months and my car has never been pre-prepared as they are in Atlanta, SLC, Denver or other airport locations. Tonight I am sitting in avid lobby because they are short on cars and I placed my reservation over 3 weeks ago. Sad way to run a business and to me an eyesore for Avis UPDATE. Returns in April and the service and attitude 180 degrees better. Must have really caught them on an especially bad day. Still no recognition of being a preferred member but car was ready and check in and return were flawless and quick read more

Can I leave no stars? I flew in to Tampa international airport on Tuesday September 17, 2019 for a very important interview. We had already prepaid and had a reservation. When I arrived at the counter, my transaction was canceled 2 times in a row. I assume because it was a different card that I used to book the reservation. The "Supervisor " told me to call the bank due to fraud and i am traveling. The bank said everything is good on their end. The "Supervisor " told me to try my card again and when the transaction was cancelled, not declined, he told me that his system is locked out and can not get me a car. I asked to fix it. He simply refused to help. You cant miss him, very short very african guy. Wannawildo was his name. Something close to that anyway. Avis is the worst in service. Absolutely disgusting display of anything remotely close to customer service. I did Uber to my interview and nailed it. Mr. Wannawildo or Wannawally, and I mean no disrespect with the sound of your name, you sir are a terrible person. I suggest when you have customers who's futures actually matter, you should dig deep inside yourself and ask, how can I help? It's not hard. Good luck to you Wannawilly. You sir won the award of worst individual I have ever met. So keep your walkie talkie on your belt. It makes you look so important and keep refusing to help customers that already paid in advance to reserve a car. ANY potential customer of AVIS, please do your research. NEVER BOOK WITH THESE CLOWNS. Budget is also a partner but I can not say anything negative about them as I did not see the Supervisor huddled in a corner speaking with the employees like it was gossip hour. Congratulations Wannabilloo, you are the coolest rental car kiosk Supervisor that was ever hired. Loser. read more

I'd give zero stars if I could! I booked my reservation at least three months in advance in June 2019. I traveled all the way from California, only to arrive at 10:30 PM and have the girl at the counter tell me, "I'm sorry, but WE OVERSOLD, and we don't have a vehicle for you." If Avis "OVERSOLD", they're making quite THE PROFIT, BUT AT MY (the customer's) EXPENSE. I booked for nine days. HOW RUDE! THERE'S NO REASON FOR SUCH POOR BUSINESS PRACTICES. YOU JUST LOST A CUSTOMER FOR LIFE, AND I'LL TAKE MY BUSINESS ELSEWHERE! I'm REALLY ANGRY you don't value your customers. Even your Avis sign behind the counter was broken or missing. Avis looks like a cheap, shoddy establishment. NEVER AGAIN!! read more

WORST SERVICE EVER! Lives down to rankings. Yep, although other reviews here are older, in 2015, Avis still stinks. While other companies are working to improve customer satisfaction and value add, Avis continues to earn below industry average rankings and poor customer reviews. My wife flew across country to Harrisburg PA to see mother having surgery. Already stressful enough, but to be greeted with a fake, cheesy smile at the counter by the attendant as he happily tells you there are no cars, just makes it worse. This was even after paying in advance for a mid sized car. Good thing my wife didn't immediately have to be anywhere as it took over 45 minutes to hunt down a compact car. Because we paid through the official Avis website and not directly with the "Harrisburg" Avis facility, they required a deposit (no where mentioned on website or in documents) and had already charged to her card without authorization. When she mentioned canceling and going down to another company, the attendant said that would be fine with him but he would charge her a cancelation fee. My wife argued with attendant that she should get lower rate for much smaller car (as rate schedule indicates) as he refused to provide any type of upgrade at all. He reluctantly agreed to compact rate and then charged her a change fee that ironically was the exact amount of the reduced rate. NEVER use Avis and specifically the Harrisburg, PA facility at airport - EVER. My poor wife was so upset and now has to sit with her mother for major surgery. Thanks Avis, thanks for your lack of civility and humanity. Good riddance as you have definitely earned your reputation. Perfect storm for exemplifying POOR customer service - - anyone looking for a case study to show how not to run a business?! read more

Okay, I realize that you are located in a small airport and don't have the choice of cars that I am used to in DFW or even MCI. But do you have to be such a dickhead when I ask for an upgrade? See that little note on my profile - I'm an Avis First member. That means I rent more than 12 times a year from you. Actually, it's closer to 30 times. Show some respect and don't give me a crappy Pontiac G6. read more

First of all be forewarned that this is a franchise location. Not Avis corporate. Picking up the car was semi quick. Car was OK but not what I usually get when renting a car. It had 26k miles on it. Car gets a flat. No biggie. I put on the spare and go back to the location. The less than helpful agent tried to give me a much smaller car than we were originally given. After 20 minutes of back and forth we leave with a comparable car. 3 weeks later I get a bill in the mail for almost $200 for tire replacement. Call Avis and they say they can do nothing because it is a franchise location. Lesson learned. Only rent from a corporate location. read more

Don't rent through this AVIS location. Some of the poorest customer service I have ever received. My gut tells me the affiliate who is associated with this location uses gas to add extra revenue to rentals. I rented a large, 12 - passenger van from July 3 - July 5th. I only drove it a total of 223 miles. Did not choose the option to prepay gas, since I knew I would not be using a full tank. I filled it up before returning it to the location. Put in over $43 of gas - which is over 15 gallons - believing I had topped it off since the gas pump automatically stopped running. Yet I received a charge 2 weeks later for gas. When I called to inquire, I was told they had to put 4.5 gallons in the van. I drove less than 5 miles from the gas station to return the van. My return receipt indicates the tank was full, as their attendant reviewed and noted. I was told this is no longer a valid indicator of a full tank. I'm sorry, the gas indicator shows full, but that isn't an indicator of a full tank? I was charged $44.55 for the gas. What a money-making scheme. Stay away. Rent from one of the other providers. I decided to try AVIS this time, since I periodically rent cars when family comes to town. I will never use them again, and I will tell everyone I can about this negative experience. read more

This location does not answer their phones nor do they stay open late if your flight is delayed. Beware - do not rent from this location if you have a late arriving flight. Our flight was delayed - no one at this location would answer the phone at 10:15PM (calling in order to let them know we were delayed and would be arriving after 12/midnight). When we arrived into Harrisburg on our delayed flight - Avis was closed. Hertz and National were both still open to help their customers. Hertz was able to help us - and we will be renting from them moving forward at this location. read more

Sarah was a life saver she helped me fix it when Detroit messed up my miles out at 5 instead of 14k. She stayed on the phone trying to get ahold of them for 20 mins to fix the problem deffintly renting from them again read more

ABSOLUTE FRAUDULENT BUSINESS! WILL BE REPORTING THEM TO PA LISCENCING AUTHORITY AND ATTORNEY GENERALS OFFICE FOR FRAUDULENT PRACTICES! I had selected a car online through cheapoair.com. When I arrived at the rental location, they immediately attempted to convince me that the arrangement I had was gouging me and they could get me a lower bill. Foolishly, I believed them and set up the rental with them. It was only a few weeks after I returned when I received an invoice for the rental that I realized how much I had been deceived. I had been charged for EVERY option available and now, the car rental was more expensive than my entire flight! On top of this, I had been charged a CLEANING FEE of $110, because I had apparently thrown up in the back seat, when the reality was, NO ONE HAD RIDDEN IN THE BACK SEAT AT ALL. I called in, of course, where I was told I had signed for all the insurance options, which I was certain I opted out of and that the cleaning fee wasn't through Avis, but through their parent company Barbush Rentals. I was referred to Laurie Shortell (717-948-2723) who, when I said that I could jot have caused that damage, was told I was a liar and that I did all of it. When I requested proof of the damage, I was sent a scan of a return slip with a time an hour and a half after my flight left and photos with my no date stamp. I brought this up to the employees at the location, who confirmed it seemed suspicious, and said they would look into it. Immediately, I put a stop pay on the $110 charge and assumed the issue was over. WRONG! I have now received notice that they are sticking by their original assessment and are going to turn me in to a collections agency, even though Wells Fargo sided with me on the dispute. It now looks as if I will have to pay these criminals what they demand. However, I hope they think the $110 is worth it, because what they earned is someone who us now dedicated to destroying their business. I am currently on hold with them for the last hour (shocking) just to inform them of this and am not going to be content with leaving a bad review. Behaviour as they have shown, not just to me but to EVERYONE it seems, cannot be tolerated. Until that time, DO NOT RENT AT ALL COSTS. USE AN UBER, IF YOU HAVE TO, BUT AVOID ANY RENTAL COMPANY RUN BY THE THEIVES AT BARBUSH RENTALS! read more

They sent me a bill for a moving violation that occurred a week before I rented the car from them. Fixing incorrect bills is a huge hassle and I'd rather just work with someone who can bill me correctly the first time. read more

Worst experience with a rental car provider ever. Charged me for a glass repair that was broke when I picked up the car. Office person was no help in resolution, condescending. I never get rude with people but this one drove me over the edge. Office person was not allowed to give me a way to contact manager. Certainly not customer oriented. I am an Avis first member, but will no longer rent from them because of this. To be treated like this was the most disrespectful experience I have ever had. read more

I live in New York City and don't own a car. The reason I mention this is because I rent cars all the time and have experience dealing with various companies, most of which have been very positive or -- at a minimum -- fair business dealings. This is by FAR the worst rental experience I've had in my life. First of all, there were several customer service issues I had when picking the car up, but I'll just put those aside because I hadn't intended to write a negative review because of them. The thing that caused me to turn to Yelp was the fact that, on the day I dropped off the car, no one was working at the desk for car returns. There's a sign that says, basically: put your rental agreement and keys in the slot, and mark your mileage and return time. So, that's exactly what I did. Apparently, I was also supposed to mark the gas level in the car, but I did not know I was supposed to do that too. After all, I'm not an Avis EMPLOYEE and shouldn't have to do any of this work for them, quite frankly. I dropped the car off with a full, topped off, tank of gas, which I purchased five minutes before at the gas station down the street. Well, because I didn't mark the gas level, apparently the employee who processed my car return just conveniently made the assumption that my gas tank was empty, and now I have been charged $228 (!!!) by Avis when my original rental agreement was supposed to be a total of $68. I am waiting to speak with someone at this location, and have been on hold for over 20 minutes. This is the third time I've tried to call. Just as my experience with the staff before, they are rude -- the man Patrick asked if they could put me on hold, I said no because I had already been on hold for over ten minutes the last time I tried to call. He did it anyway, so here I am ... On hold. I understand mistakes are made, and maybe I made one too by not marking the gas level, but since when does that give you the right to charge me $150 for gas when all you had to do was turn the car on to see what the gas level was? This place is ridiculous. read more