I returned the car about 30 minutes past the 24 hour period that I had rented it for. I fought traffic for several hours trying to make the deadline. According to the contract (which I didn't read very carefully) they have the right to charge you 3/4 of one day's rental. I complained about this large fee, and the manager, Tom Troxell, contacted me within a day or so via email and refunded the extra-day late fee. So I advise you to make sure to return the car by the deadline. But I also highly commend the manager for his customer-friendly approach. I will use this agency again if I can. read more

This is a predatory business. They count on the fact that you're tired from your flight and you want to get on the road with your rental. I reserved a midsize SUV-size SUV but they said they didn't have any and that a subcompact SUV-compact SUV was the same thing, according to their corporate policy. Adjustments to rental rates or substitute cars were not offered and the only option I was given was to cancel my reservation. Harrisburg International Airport needs to do something about this. read more

Beware! They asked me if I'd be ok with a different vehicle than the one I prepaid. They snuck an up charge on my credit card! I disputed the charge and they offered less than half of the amount only after several phone calls to management. Never again will I use them. read more

I used my rental car on the PA turnpike and went from the West Shore exit to King of Prussia to visit my cousin in Norristown, I returned the same day on the same route. I was charged for traveling from the West Shore to Reading and return. I did not go to Reading. I called and received no information other than they would review and then received the same bill in my email with no explanation. AVOID renting from budget at the Harrisburg International Airport as they will charge you for travel you did not take. I am out ove $50 due to their incompetence and unwilling to listen. read more

You'll pay over $80 for toll fees that actually cost $27, for some INFLATED reason. They'll give you a car not adequate for the weather conditions that gets stuck in the snow with a small child and that makes your trip even more troublesome with a sprained muscle in your back just to shovel snow to get it unstuck without the proper tires, etc. They give you the MOST BASIC of car in freezing cold temperatures and expect you to do what you need flawlessly instead of looking at the customer(s) approaching the counter to, possibly, think that their choice might not be the best fit for them and that a CHANCE TO UPSELL might be in their very near future!!! read more

It's absolutely ridiculous that this place doesn't have a working printer to print out a receipt. They had no problem printing my contract when I picked up the car. I don't believe you. You're lying. read more

The women that worked here were extremely friendly and very helpful! Ease of customer service is something that is hard to find. And the rate for renting here is very reasonable! Thank you ! read more

Rented a truck. Returned with minimal damage to the plastic part of tailgate. Charged my insurance $7200.00. A new tailgate would have been $2500.00 as per two reputable quotes. You do the math. read more

I wish we had checked Yelp before renting with Budget at the Harrisburg airport. We've had decent experience with rentals at other Budget locations, but this experience will mean we never rent from Budget again. Over this past weekend, we received a bill of $6901.30 for car retail damage. We rented a car from them at the beginning of March. At the time we rented the car, my husband was told that their was damage on the passenger side, but if he didn't mind it, then he could take the car. He needed an SUV to tote our daughter's goalie gear, so he agreed. The woman in the rental office marked it on the form and he initialed and left with the car. In retrospect, he should have photographed the damage or refused the car, but he was too trusting of Budget and failed to do this. So, now they are claiming we damaged the car. The acknowledge that the damage is marked of the form, but they say the damage on the diagram was marked on the front door and that the damage is actually on the back door, so it is our responsibility. I spent half an hour on the phone with someone in the office today who tried to claim they called us about this damage, but I had already pulled out phone bill from the month and there was not one call from them. She also claims they emailed us about this, but again we never received an email. Supposedly, she is going to provide us with a copy of the email, but I know one was never sent. I'm diligent about my email and taking care of any issues. If I had received an email, I would have followed up on it. I could go on, but isn't this enough to scare you off??!! We will never ever rent from Budget again. There are a number of rental agencies in this airport with much better ratings than Budget. Go with one of them. Based on experience, I highly recommend Enterprise. read more

My experience with this rental car company was truly the worst I've ever experienced. I booked my rental car through a perks at work program through my job in preparation for my Memorial Day trip. I was never prompted to choose a pick up time and I assumed (apparently incorrectly) that I had 24 hours to pick up the vehicle. My flight did not get in to Harrisburg, PA until 11:30pm. I made my way to the rental car area, where two women were working the Avis counter. One woman was helping another customer and the other looked at me and said, "Avis or Budget?" I said Budget and followed her to the counter. She made me give and spell my name twice and, after the second time, said very rudely "you're late." I was confused and said, "I'm sorry? What do you mean?" She was extremely rude and loud as she told me that I was supposed to pick up my car at noon and I was late and if I was going to be late I should have called. At this point, I realized I must not have noticed the pick up time and I tried to tell her that. She cut me off and spoke very loudly over me, repeating that I was late and they assumed I was not coming. I said, "Ma'am, I'm really not sure why you're yelling at me right now." To which she screamed, "Yelling at you?! I'm not yelling at you, but I can yell at you if you want! I am telling you that you were supposed to be here at noon and you were not here. If you were going to be late, you should have called! If you don't call, we assume you're not coming! I'm letting you know for next time." I felt extremely attacked for no reason, as I had not been rude and tried to explain the confusion, so I responded with "Ma'am, there won't be a next time." She told me, "That's fine! You don't even have to take this car right now!" I told her I would love nothing more than to not take the car from her, but it was 11:30pm and I had no other choice. Her response (under her breath) was, "Try taking a Lyft." At this point, I'm not sure if she realized that she was causing a scene or that she was overreacting, but she became all business. She went through the questions and told me what I was signing for, handed me the keys and told me to have a great night. Again, very confusing treatment. I tried to call Budget customer service immediately, but they were closed. I have never been treated so horribly by a customer service representative. I understand that I should have paid more attention to the pick up time, but that still did not warrant the treatment I was given. There was no shortage of cars available and no need for her to scream at me in an airport rental car area. It was completely uncalled for and I will never use this company again. read more

Anytime I've reserved a rental car, and the vehicle size I booked was not available, I was given a free upgrade to the next size up. This has been true at Avis, Enterprise, Thrifty, Hertz, etc. At Budget, I showed up and was told all the compact SUVs were gone, but I could pay an extra $40 per day for a Tahoe. This would have nearly tripled what i was expecting to pay. And I was surprised that they wouldn't honor the price I had reserved a vehicle at. I walked twenty feet to the Enterprise counter where they put me in their last compact SUV at a great rate. Will avoid Budget at all costs in the future. read more

Rented a minivan for a week. Had long wait at the counter as the rep was very chatty. The van was the barebones edition. When I tried to find a rep outside in the garage there was no one to be found. The rep also tried to charge me extra for picking up the van a half hour earlier. Not cool. read more

Never use Budget ! If I had the option to not check a star I would have. Nothing is redeeming about Budget. This weekend, my 78 year old mother had been having issues with a slow leak in her left rear tire. Budget recommended she put air in it. When she discovered that the tire was flat on Sunday, the last day of her vacation with us, she called Budget at noon to ask them to replace the car. After calls every hour then every 30 minutes after 9 1/2 hours, a guy finally showed up from BWI airport - she rented it from Hbg International Airport. The guy coming from BWI was given the wrong directions and after I politely asked him what if my mother had been along some highway for 9.5 hours with a flat tire - FYI folks, Budget does not equip cars with spares, he admitted to us that he doesn't understand the system either and further revealed that due to this incredibly idiotic and frankly reckless system, he picked up a woman with a new born baby on I-95 after 6 1/2 hours wait due to the same issues that my mother experienced. So, there you have it - Budget Car Rental's system is ok with leaving elderly women and new mothers stranded. If this doesn't sway you to use another car rental company, you deserve what you get. read more

This is the last time that I will be using Budget Rental Car at the Harrisburg Airport! We specifically reserved and paid for an economy car (through Priceline), knowing that I would have to drive a lot of miles with the vehicle. Instead we were given a mini-van. When I called back the next day to try exchange it for an economy car again I was told, "no, there are no economy cars available through the weekend." (This was Wednesday.) Now, you know they had the economy cars there. It just was easier for them to rent those cars than to take back the van and try to rent it. Then to add insult to injury we were several hours late in returning the car and were charged $62, which the manager refused to waive. read more