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    Builders FirstSource

    3.0 (5 reviews)
    Open 6:30 am - 5:00 pm

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    4 years ago

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    14 years ago

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    8 years ago

    After sharing my review on Yelp, they sent a technician to address the issue and made it right. Thank you.

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    Margie K.

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    10 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (71 reviews)

    $$

    I'm having trouble with a Lowe's door installation. The lock was not set up correctly, and the…read moreinstaller told me I had to "push the door" to get the lock bolt to engage. However, I have a similar lock on my back door, so I know how it's supposed to work--like any door lock! I was in the middle of re-seating the strike plate, which they had installed too far to the left, when I noticed that the face plate plate was not screwed in. They left it unscrewed on the door edge. Now I have to obtain the lock company's manual to see which screws I need to order to have a complete lock. I'm hoping Lowe's will pay for that. I don't want those installers back here. I'll do it myself. The rest of the installation looks good, but this glitch is making me question what else might have been done incorrectly.

    Stay away from this LOWE'S Drive to Home Depot The worst customer service Spoke to multiple store…read moremanagers about a delivery that was supposed to come on March 23rd. Well it got delayed. I get it stuff happens The guy I hired to do work on my house I found other stuff for him to do in the meantime After calling and speaking to 2 diffrent store managers Who were 0 help they gave me a a new date of March 27th for delivery So I hired a carpenter again to go get the product at Lowe's and install the product in my house. Well it got delayed again Why give a tracking -# and date if the product isnt coming that day So now a 400 dollar window is now costing me almost 2k because of all the delays I then called corporate on Monday March 30th And if you think the employees and store managers at Hudson LOWE'S are useless Well call corporate What a giant waste of time They offered me 50 dollars for my troubles What a joke I am a builder in town and have spent so much money with Hudson LOWE'S and for them to offer me 50 in store credit is a joke I wish it was in cash so I can put it my gas tank to drive to Home Depot Anyway stay away from here if you need customer service 1 star rating is too many stars

    Kitchen Associates - Sterling, MA

    Kitchen Associates

    (4 reviews)

    $$

    I am sitting here in my absolutely beautiful kitchen that was finished 12 months ago. I love it…read moreeven more today if that is even possible. From the design, workmanship and staff, I could not ask for anything better. The attention to detail was outstanding. Do not hesitate to consider KItchen Associates for your remodel.

    Once we decided to add to our home rather than move, we also figured we'd knock out some walls and…read moreredo our outdated kitchen. The contractor suggested Kitchen Associates (KA), which was perhaps the best vendor on our list. The Sterling location isn't very close, but the service, personnel, and goods more than compensated for the extra miles we had to drive to get there. This two-floor establishment has sample kitchens set up with every type of cabinetry, hardware, counter covering, pantry, and hardware imaginable, so you could picture what your own space could possibly look like. We brought in pictures of our then-kitchen and asked for suggestions on how to modify it. Jay, the owner, took our paperwork and rough measurements, and in 30 minutes came up with a beautiful plan that would accommodate everything we wanted...at no charge. We chose the cabinets and layout, and were then directed to a granite place where we chose the slabs. Prices for the cabinets and installation, etc., were very reasonable, and the installer was fabulous, clean, and quick. The result is a great new kitchen with a large pantry closet and a center island. Edit: We also purchased our bathroom cabinet/sink from KA, and they put in a rush to have it manufactured and delivered (took about 2 weeks from the time we ordered) when I told them that our builder was anxious to finish. The original vendor for bathroom stuff screwed up and never ordered the cabinet (the salesperson I had spoken to also had an attitude). KA came through. Five stars for excellent customer service and product.

    Hudson Appliance - Refrigerators Hudson, MA

    Hudson Appliance

    (101 reviews)

    $$

    We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

    Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

    Builders FirstSource - buildingsupplies - Updated May 2026

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