Deeply Insulted: This morning I went to the Gardner store to buy a bag of potting soil. I made the…read morepurchase inside and went to pick up the bag outside. I asked the outside attendant if potting mix war the same as potting soil. I said, "I guess I bought the right one." I proceeded to pic up the bag input it in my car. The attendant called out, "Hey Hey". I turned around and he asked, "Did you pay for that". I replies ''Yes I did" and proceeded to get in my car and drive away. I could see through my rear view mirror that the attendant was taking a photo of my car and liscence plate. I am 72 years old and have been a customer for many years. It will take a real last minute emergency before I visit an Aubuchone Hardware store again. Jeffrey M

Aubuchon Hardware seems to be the only place to go around these parts when you're in need of…read moresomething Home Depot-related, or at least that's the best I could tell being from out of state and using my smartphone. We walked in on a Sunday afternoon in need of some pull strings for lights, a tarp, and some sort of hammock-hanging mechanism. Tyler was very helpful and knew exactly where to go for each item on our list. Unfortunately, Aubuchon does not have any hammock hanging kits specifically, but Tyler told us a few different ways we could hang it to the trees, showing us rope, S-hooks, etc. We picked out our items and then stood in line to pay behind a customer who was being helped by Kayla, a cashier. After that customer left, Kayla walked away from the register we were in line at and went to a different register and asked the man standing in line behind us if she could help him. I'm sorry? After helping that customer, it was finally our "turn." She offered no apology nor explanation as to why we were skipped. She just rang up our items and we left. Please help Kayla (and all employees) understand the purpose and importance of customer service. Tyler seems to have it down.

When I opened up this website today, all I saw were three one-star ratings. I cannot agree with…read morethem based on my overall good experiences at MAKI's in Gardner. I have used them for everything from purchasing a 12' ladder to hardware, fasteners, and lumber as well as miscellaneous tools and sawblades and drill bits. The team at Maki's has always been helpful to me and my wife and I recommend them and their policies. Returns have been easy as well. Overall, I will continue to use Maki for my hoime building and repair needs.

I always buy local and avoid the big box stores as much as possible. However, after many visits…read moreto Maki home center in Gardner, I'll drive to Home Depot or Lowes. Your customer service at the counter is horrible! That woman couldn't get a worse attitude! Not everyone that comes in your store is a professional contractor. So,questions shouldn't be met with an Answer with a horrible attitude. I'll take my money elsewhere. I would like to add that the employee at the gate was great and I completely appreciated his assistance. That's why you got one star at all.

Yelp Challenge 2015. 153/365…read more I was disappointed when ordering online there are zero security measures in place to ensure the card holder is the actual person ordering. I have never heard of this place before until it showed up on my bank statement. Someone decided to place an order here 2000 miles away from me using my credit card, an fake email addy and no phone number buying something I would never buy, then shipped it a 1000 miles away to somebody else, who does not even exist. When I noticed the charge it had already been shipped and delivered, left at the door of the imaginary person. Imagine that. Now the order has gone upstairs to their fruad department, but it is to late since they already received the package. It is not like they are going to send UPS back there to retrieve the package. Although, if I lived there, I would make a visit to their house myself. With some catfishing I found their 411 on my own, since Aubuchon did not have it. I have their real phone number and real names if Aubuchon would like their money back to cover the stuff they purchased with my card. But to the person who did this, careful Karma is coming for you. #647

I was just about to purchase one of your thermometers... until I noticed you add $$ for a handling…read moresurcharge because I live in Alaska. Really? Do you have to handle something more or longer when it comes to Alaska? Do you not use USPS Priority mail, "if it fits it ships"? Item Subtotal: $9.99 Standard Shipping to 99712: $6.95 Change Shipping Zip Code Delivery Surcharge to 99712: $5.21 b/c outside of continental USA Tax: $0.00 Estimated Order Subtotal*: $22.15 That would mean I'd pay $9.99 for the product and $12.16 for the shipping. Ummm - that's NUTS! Not only will I never purchase anything from you - I will gladly pass along this info and recommendation for other Alaskans to NOT shop here. Too bad too... you're just about the only place I found that caried the thermometer I wanted. Sincerely, Rosie Fairbanks, ALASKA --- STILL part of the UNITED STATES & STILL using green money.

This store is actually now Hamshaw…read more Great to have a hardware store and lumber yard close by. Inventory has improved significantly since the end of the pandemic and with the acquisition by Hamshaw Friendliness of staff. 5 of 5 Knowledgeable and helpfulness 5 of 5 Prices 4 of 5 (no surprise things are more expensive than big box stores. Small town store, but consider the cost and time to go elsewhere) Inventory 4.5 of 5 (cannot be expected to complete with the large box stores inventory) I am glad they are close by

They always have what I need and the people who work there are great. Way better than Lowe's and…read moreHome Depot