I stopped by last minute for a much needed wheelbarrow as it was a lovely 61 degrees outside and…read morewanted to do some yard work on my new house. They didn't have any due to the season, but the clerk was so helpful and called over to Jeds to secure me one. Now that's customer service! While I'm was there, I picked up a bunch of stuff I didn't realize I needed and more! They really do have everything! Customer service is the absolute best at Rutland Hardware!

They are so helpful in your choices and honest when something just isn't going to work. Although…read moresmall they have a decent selection of flowers and a ton of herbs

I can't say enough about their friendly and efficient service, helping someone who can't find…read moreanything, and frequently doesn't know what he's looking for.

This is a great Local hardware store. Great prices, great service. Managers and sales associates…read moreare very friendly. They have saved my days multiple times on things I need for the house. I certainly recommended.

Usually incredibly friendly and helpful, but not today. I asked about a specific nail and the…read moresales representative did not move from behind the cash register and told me that if he had them they would be in isle 18. When I asked if he could check his inventory, he told me No. poor customer service today!

Deeply Insulted: This morning I went to the Gardner store to buy a bag of potting soil. I made the…read morepurchase inside and went to pick up the bag outside. I asked the outside attendant if potting mix war the same as potting soil. I said, "I guess I bought the right one." I proceeded to pic up the bag input it in my car. The attendant called out, "Hey Hey". I turned around and he asked, "Did you pay for that". I replies ''Yes I did" and proceeded to get in my car and drive away. I could see through my rear view mirror that the attendant was taking a photo of my car and liscence plate. I am 72 years old and have been a customer for many years. It will take a real last minute emergency before I visit an Aubuchone Hardware store again. Jeffrey M

Aubuchon Hardware seems to be the only place to go around these parts when you're in need of…read moresomething Home Depot-related, or at least that's the best I could tell being from out of state and using my smartphone. We walked in on a Sunday afternoon in need of some pull strings for lights, a tarp, and some sort of hammock-hanging mechanism. Tyler was very helpful and knew exactly where to go for each item on our list. Unfortunately, Aubuchon does not have any hammock hanging kits specifically, but Tyler told us a few different ways we could hang it to the trees, showing us rope, S-hooks, etc. We picked out our items and then stood in line to pay behind a customer who was being helped by Kayla, a cashier. After that customer left, Kayla walked away from the register we were in line at and went to a different register and asked the man standing in line behind us if she could help him. I'm sorry? After helping that customer, it was finally our "turn." She offered no apology nor explanation as to why we were skipped. She just rang up our items and we left. Please help Kayla (and all employees) understand the purpose and importance of customer service. Tyler seems to have it down.

This is an old time hardware store in downtown Brattleboro VT. Three floors of everything you can…read moreimagine. I know that if it exists, they will have at least one!!! The creaky floor just adds to the charm of this hardware store. I will return!!!

On one hand, the B&R staff is always ready to help and knowledgeable about every-day needs. On the…read moreother, I brought in my 100 year-old floor lamp for rewiring and they "lost it" for about a year. I returned several times, but it remained lost; finally, after carefully describing it to a bright young man, he went up to the attic and FOUND my lamp! They'd put someone else's name on it; had it not been for MY perseverance and HIS listening skills, I still would not now have that beautiful 19th century floor lamp in my living room!

For 15 years, my go-to hardware store for hard-to-find items and superb, knowledgeable, and…read morefriendly service. Top-notch people and ownership.

This store is a treasure to our town. The customer service is hands down the best and every time I…read morethink they might not have what I'm looking for, I ask and someone finds it for me. They have pulled me out of a pinch, given me good advice and saved me tons of time driving to the big box. Love it!

Little store with a little of everything. Very nice store and very pleasant woman running the…read morestore. Thank you.

My father went in and asked the woman working (who I believe is the owner) for help finding…read moresomething. He even told her he had dementia and was struggling to find the item. Instead of helping him the attitude he received in return from her was DISGUSTING. This isn't the first time she's been rude, other family members have had trouble with her behavior as well--but I assure you it's the last time any of us will be back. Manners are free

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.