I am sitting here in my absolutely beautiful kitchen that was finished 12 months ago. I love it…read moreeven more today if that is even possible. From the design, workmanship and staff, I could not ask for anything better. The attention to detail was outstanding. Do not hesitate to consider KItchen Associates for your remodel.

Once we decided to add to our home rather than move, we also figured we'd knock out some walls and…read moreredo our outdated kitchen. The contractor suggested Kitchen Associates (KA), which was perhaps the best vendor on our list. The Sterling location isn't very close, but the service, personnel, and goods more than compensated for the extra miles we had to drive to get there. This two-floor establishment has sample kitchens set up with every type of cabinetry, hardware, counter covering, pantry, and hardware imaginable, so you could picture what your own space could possibly look like. We brought in pictures of our then-kitchen and asked for suggestions on how to modify it. Jay, the owner, took our paperwork and rough measurements, and in 30 minutes came up with a beautiful plan that would accommodate everything we wanted...at no charge. We chose the cabinets and layout, and were then directed to a granite place where we chose the slabs. Prices for the cabinets and installation, etc., were very reasonable, and the installer was fabulous, clean, and quick. The result is a great new kitchen with a large pantry closet and a center island. Edit: We also purchased our bathroom cabinet/sink from KA, and they put in a rush to have it manufactured and delivered (took about 2 weeks from the time we ordered) when I told them that our builder was anxious to finish. The original vendor for bathroom stuff screwed up and never ordered the cabinet (the salesperson I had spoken to also had an attitude). KA came through. Five stars for excellent customer service and product.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

I met Flavio for a consultation and quotation on some repairs to my foundation. We have to wait on…read morethis project, unfortunately, but I just want to share that Flavio was very friendly, honest, and thorough. He taught me a lot of things about my home's foundation and (unlike other experiences I've had) didn't try to pressure or scare me into things I didn't need to do. I'm looking forward to hiring him for this or another project soon. I trust that it would be in good hands working with FSA!

Flavio and his team did a great job doing some work to our home before we moved in. Great…read morecommunication and he made sure to finish everything we asked for prior to our planned move in date. Would gladly work with Flavio again and recommend him for anyone looking for a great contractor.

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

Tim & Lauren did an awesome job on our Kitchen. I was very impressed with their professionalism and…read morethe quality of the products. My wife absolutely loves what they did to our kitchen and is ready to have them do our laundry room and closets lol. Highly recommend, two thumbs up!

From the owner: We here at Kitchen Wise take your cluttered, disorganized, and unusable…read morespaces in your kitchen, baths and panties and transform them. Kitchen Wise offers custom rollouts, appliance lifts, drawer solutions, lazy Susans, blind corner solutions, under cabinet lighting, and more. Not only do we focus on premium products and all-around solutions for your kitchen, bathroom, and pantry but we also make sure the process is quick and painless. We can help, call TODAY.

Donna, First, no parts were missing from our return. That is…read morea fact. Your manager is a liar and you are misinformed. He never even looked in the box or compared it to the same in stock item. This was returned 100% the way I purchased it. Second, our credit was only issued after my wife filed a dispute with our credit card company. I returned this 10/7 at roughly 9:00am. Our credit dispute was resolved on 10/17 through Chase our CC. Absolutely horrendous customer service and your employees are lying to you.

My wife and I are building a new home and we went to the Worcester location yesterday. We need to…read moreoutfit the entire home with all plumbing and bath fixtures. There was a women at the desk who turned away from us when we walked in and would not even make eye-contact. We walked around the show room for at least 20 to 25 minutes, continually walking past the sales persons desk and she just kept turned away from us. There wasn't one time when she acknowledged our presence--even just looking at us and raising an index finger ( like "hold on please") would have been courteous, but nothing. Granted, we did not make an appointment, but we will never go back to Spritzo again. Very poor customer service. BTW, the call sounded to be a combination of personal and business, as in she knew who she was speaking to well. A simple "hold on" and a brief acknowledgement of our being there would have been appropriate.

Absolutely amazing all around. I sent out an inquiry and Carlos was able to meet me within an hour…read moreof me reaching out about my uneven kitchen floor. He made his recommendation and got to work the next morning turning my kitchen around in 2 days. He shows up exactly when he says he will each and every time. Such quality work at such great value. I definitely recommend using CRC.

Carlos came when he said he would be there and did an excellent job. Highly recommended.read more

We are so glad that we chose High Quality Tile for our second bathroom remodel, which included…read moredemo, new floor and wall tile, and installation of new bathroom fixtures. They also gave us suggestions for the bathroom door threshold and location of the grab bar, and expertly installed both. The finished bathroom looks terrific and the process was amazingly smooth. Workers arrived as scheduled and stayed until the work was complete. They were considerate and treated our house as a home and not a worksite. They brought everything needed to set up, cover our floors and clean up before leaving each night. Communication was great from estimate to finish. We only wish we had hired them for our previous bathroom remodel. We will definitely hire them again when we need any tile work done.

From the owner: High Quality Tile Inc. specializes in expert kitchen, bath, and backsplash tile work-delivering top…read morecraftsmanship and lasting quality on every project.