I was in Florida for an extended stay for medical treatment and my doctor ordered an MRI. I chose…read moreDadeland MRI for its proximity to my hotel. I was able to book an appointment fairly easily and texted over, per the receptionist's directions, the doctor's order, clinic notes, and a photo of my insurance card. My doctor also faxed over his order and clinic notes, which included a report from a previous MRI. I arrived on the day of my appointment and was greeted by Gustavo at the front desk. He just glared at me when I asked if I needed to sign in, then walked away. He came back a few minutes later and told me gruffly that they had "no information" from me and that they couldn't perform the MRI. He said they got no fax from my doctor and whatever I'd texted had never come through (even though I showed him the confirmation on my phone that everything needed was on file). He just kept glaring at me and refused to answer any of my questions. It was downright creepy. I called the main number and spoke to the original receptionist, who was confused, as my file showed all of my paperwork was complete. However, Gustavo would not speak with her. Another woman came around from a back office and said that everything was in order and we could proceed. Odd. I went back and the MRI tech was extremely kind and went over my medical history. However, the radiologist was horrible. He refused to allow me to have a pillow for my knees or lower back, even though I had recently had spinal surgery and am missing parts of lower vertebrae - and despite the fact that my home MRI center always allows this! He was VERY rough with me, grabbing my shoulder and elbow and forcing me down HARD onto the MRI table and also berated me for "not having any prior imaging on file". But I did! I tried to tell him and he just talked over me. He was rough with me when I tried to sit up after the imaging, again grabbing me and yanking me upward, despite my asking him not to. I was in for spinal imaging post-surgery, you'd think this man would know that. He was also VERY short with the tech, who also tried to get him to take his hands off of me. This guy should not be in medicine. The worst was that I sat in the waiting room waiting for my imaging CD to take back to my doctor. I was there for at least 20 minutes when Gustavo stomped in and angrily told me to come back the next day because it would not be ready. I asked if there was a problem and he growled, "come back tomorrow". I reminded him that I had to walk from my hotel and asked if there was any way to have it ready, as promised. He just glared at me. That seems to be his thing - intimidating patients. So I left. I walked all the way back the next morning and the entire office was CLOSED. I called the main number and was told that this office is only open two days a week. If I wanted a copy of my imaging before the weekend, I would have to drive 40 minutes away to another location! I had to hire an Uber to take me down that afternoon and found Gustavo also working that front desk. He handed me the imaging CD, which had been *stapled to the envelope*. Instead of going back and dealing with that terrible man again (while paying for an Uber to wait for me to argue with him while he glared at me), my neurosurgeon actually sat and repaired the chipped portion of the CD in order to see the images. This was a horrific experience from start to finish. Since being diagnosed with spinal cord tumors, I've had a lot of imaging done and have dealt with a lot of medical staff. I have never, EVER been treated so poorly. The only good thing about this center is the sweet receptionist who makes the appointments and the kind tech (who was also berated by that radiologist). Avoid this place at ALL COSTS.

First person took my request extremely nice, follow up person sounded as if was delivering a baby…read more09/19/19 at 4:45. Confirmed they were on time and time for MRIs. Receptionist at 6:30 also very nice. Radiologists also wonderful. Twice I was told procedure would take 15-20 minutes. I get in, they said they are 35 minutes behind and 70 minutes for my procedures. I can see why the reviews are low. I am so disappointed and not prepared to spend another 70 minutes here. I am missing my therapy appt. Really upsetting when people give incorrect information not knowing and lack of respect for my time. 9/20 Update - radiologist got me in at 7:45 pm so I was so upset that my baby is waiting now another 70 minutes for me. The radiologist apologized and informed the manager for my disappointment. I ended up not getting the MRI because I couldn't be in such a tight place for 70 minutes to scan my back and shoulders. The manager Ana called me the next morning, what a great manager, polite and amazing. She addressed my issues with the wait and recommended their midtown office, they have new and bigger machines. What a great service. It's normal for things to go wrong from time to time, the way we bounce back from them is what matters.

I was there for a mammogram exam, and the wait time was very quick. Marisol was an excellent and…read moreprofessional technician, the kind of technician every patient wishes for because of her dedication. She even accompanied me to the exit. Thank you all; you are the best. God bless you all.

This is a medical diagnostic imaging center in Sunset, Florida, offering services like digital…read moremammography, ultrasound (including breast and 4D), CT scans, and Open MRI. The clinic location was a little bit confusing, there are signs though. There are plenty of chairs in the waiting room but most are filled and a lot of people waiting. I waited for 1.5 hours, then the procedure itself was like less than a minute. All staff speaks Spanish, I answered in English.

I went to the BCC after having an awful experience at Baptist hospital and I couldn't be happier!…read more Dr. Allen and staff are amazing at what they do. They provide you with the best care when it comes to breast health. They are courteous and very helpful when dealing with complicated breast issues. they made me feel very at ease with my experience there. His registered nurse Edisladyies is the best!!! She is so compassionate and cares like no other nurse I have encountered. She really made me feel at ease even with the diagnosis I received which wasn't the best news but the way she explained everything made me realize how lucky I was to have caught my diagnosis on time! I recently had surgery performed by Dr. Allen and I gotta say he's one of the best! Every time I heard his name at the hospital it was always followed by great compliments of him! I feel blessed to have found them and to have been taken care of by Dr. Allen and his office staff and nurses!

My Breast Surgeon was amazing. I am grateful to have chosen Dr Allen to remove my cancer tumor in…read moremy breast and axila. Words can't explain how happy I am with Dr Allen and his team they are wonderful.

I normally like getting my diagnostic imaging services at the West Kendall Baptist Hospital's…read moreOutpatient Services because it's close to home, but since they were booked, I scheduled the imaging service I needed here, at the main location. They did have appointments available inside the West Kendall Baptist Hospital Diagnostic Center, but that would've cost me $100 vs. Free. Health insurance companies are scammers and so are hospitals and the way they bill. What they don't tell you is that there is a big difference between the Diagnostic Center inside the hospital vs. the Outpatient Diagnostic Center (usually located inside the Medical Arts Building). With my insurance it costs $0 for imaging services in the Outpatient Diagnostic Center and $100 with the Diagnostic Center inside the hospital. It gets billed as a "hospital service." Imagine that! Sunita, the intake registration clerk was very friendly and overall pleasant. Alexandra the Xray technician was very professional, asked me a few questions before beginning. She made me feel comfortable. They take same day appointments. I was able to get in the same day. Easy process. The only thing is that I was never given a PIN to access. Make sure to ask for it in order to have access to your records online. https://baptisthealth.net/en/patient-portal/pages/mybaptisthealth.aspx

I had a great experience with Baptist Health Diagnostic Imaging at Kendall. Scheduling appointments…read moreis very easy--you can quickly set everything up with a simple phone call. I also found the Pine app to be very convenient for making payments and uploading documents ahead of time. I had two separate appointments, and both went smoothly and efficiently. My first visit was for an ultrasound; I arrived a little early and was seen promptly. My second visit was for an X-ray--I actually showed up an hour early, and they were able to take me in quickly and finish everything fast. Parking at the P1 area is very easy, with plenty of available spaces, which makes the visit even more convenient. The staff is very friendly, professional, and helpful, which made the whole process even better. Overall, a very positive experience!

Although the treatment itself is supposed to be top tier. The customer service is awful. It takes…read moremonths to get an appointment doesn't matter if your dr order say 6 months you could have breast cancer they don't make exceptions. I was 15 minutes late to an appointment because they only have valet, it gets terribly backed up and there is no parking. They would not see me for months later after I had waited 8 months for that appointment. They're extremely unreasonable and it feels like a factory of just in and out no humane, empathetic treatment.

I am extremely disappointed with the billing practices at this facility. I was double-charged for…read morethree different procedures--once upfront at the time of service, and again when my insurance covered the claims in full. ​Getting my refund has been an absolute mission. Despite the insurance company having already paid them, the center is dragging its feet on returning my money. This isn't just a financial inconvenience; because those funds are tied up, my HRA card is depleted, forcing me to delay other necessary medical appointments. ​If you value billing transparency and timely patient care, I would suggest going elsewhere."

Very nice . Was seen right away. I had to pay private pay because my insurance wouldn't cover it…read more It was $300 which is what my copay would have been. The experience was comfortable. You sit in a chair with your leg inside the mri. The tech was wonderful and ask me what kind of music I liked so I got to hear great music while I waited . It was quick easy and parking was great!

Thank you for your prompt availability, care and professionalism during this difficult time…read more I am very please about the excellent service with your MRI center. After office hours scheduling and email services with director Davis. And top it all during my arrival , The tech Ivonne is very kind, comfort and professional during my imaging and with no wait at my appointment. Definitely top of my recommendation for their overall service.

I've been coming here for years. I went in through have three x-rays done because I had a fall and…read morethe lady that took care of me. She was super rude to me and I didn't like her. She was correct criticizing me and everything. I think it's the worst x-ray I ever done in my life, but I've had other procedures done there and they've been really good and fast like a CT scan MRI mammogram I come here to do this x-ray and it was the worst x-ray. The lady was just super rude.

Customer service is awful. The lack of professionalism in the staff is uncanny…read more Failure to meet high standards of performance and ethics required for a medical staff and team.

The phone service was great -- everyone I spoke with over the phone was pleasant and helpful…read more Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience.

Zero point in making an appointment - they don't care. I arrived 20 minutes early as I had an…read moreemergency to get to. I'm now well over an hour past my appointment time and I'm told - sorry, we're backed up today. This place is a sweatshop of medical facilities. Do yourself a favor and find a better place. I'd never use them again.

excellent, always helpful, appointments are given fast. Great place to get your imaging done.read more

I want to warn anyone considering this facility about my experience. Back in July, I was quoted…read more$200 for an MRI after they verified with my insurance. When I arrived for the appointment, I was only charged $20 upfront. Weeks later, I suddenly received a bill for $374. When I called to dispute this charge, I was told it was my deductible--even though this was never explained to me at the time and contradicted the original quote. The actual MRI experience was terrible. The staff attempted to insert the IV for contrast 10+ times, leaving me bruised and in pain. I was chastised for having "bad veins" rather than being treated with professionalism or care. I have photographic proof of the excessive needle marks I endured during this visit. When I escalated my concerns, I spoke directly with the CEO, Robert Diaz. Instead of addressing the clear lack of training and miscommunication from his staff, he was entirely unhelpful. Rather than accepting responsibility, he treated me as if I were at fault and made me feel like I was the problem for questioning their billing practices and poor care. This facility not only engages in misleading billing practices but also fails to provide compassionate, professional medical care. Patients deserve honesty, respect, and competent treatment--none of which I received here. I strongly recommend avoiding Advanced Health Imaging. I will be pursuing further action through insurance and the appropriate regulatory agencies. Quiero advertir a cualquier persona que esté considerando este centro sobre mi experiencia. En julio me cotizaron $200 por una resonancia magnética después de verificarlo con mi seguro. Cuando llegué a la cita, solo me cobraron $20 por adelantado. Meses después, de repente recibí una factura de $374. Cuando llamé para disputar este cargo, me dijeron que era mi deducible, a pesar de que nunca se me explicó eso en el momento y contradecía la cotización original. La experiencia durante la resonancia fue terrible. El personal intentó colocarme la vía para el contraste más de 10 veces, dejándome con moretones y dolor. En lugar de mostrar profesionalismo, prácticamente me regañaron por tener "malas venas". Tengo pruebas fotográficas de las múltiples marcas de agujas que sufrí durante la visita. Cuando escalé mis preocupaciones, hablé directamente con el CEO, Robert Díaz. En lugar de reconocer la falta de capacitación y la mala comunicación de su personal, fue completamente inútil. Me hizo sentir como si yo fuera la culpable por cuestionar sus prácticas de facturación y la mala calidad del servicio. Este centro no solo practica facturación engañosa, sino que también falla en brindar atención médica compasiva y profesional. Los pacientes merecen honestidad, respeto y un trato competente, nada de lo cual recibí aquí. Recomiendo encarecidamente evitar Advanced Health Imaging. Estaré tomando más acciones a través de mi seguro y las agencias regulatorias correspondientes.

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!