The phone service was great -- everyone I spoke with over the phone was pleasant and helpful. Unfortunately, the in-person experience was very different. When I arrived 15 minutes early for my appointment (to handle my co-pay and paperwork), the front desk staff were not welcoming or helpful. They just pointed to the sign-in sheet and seemed uninterested in assisting patients. The technician even had to come out to ask where his patient was, which showed a lack of organization at the front. The technician was professional and efficient -- the procedure took less than 10 minutes. However, he mentioned the CD would be ready the next day, while the front desk told me it would take three days. The inconsistency and lack of communication made the process frustrating. This office has potential, but the front desk really needs better training and organization. With a bit more attention to patient service, it could be a much smoother experience. read more

My husband was given an appointment for an MRI at 430 and we arrived on time. You are asked to place your name on a clipboard. Thirty minutes later my husband was handed paperwork to fill out. One hour later we were still sitting in the waiting area for the MRI. The person behind the desk was indifferent. Everyone waiting just watched as the employees clocked out . Little staff, tired and indifferent that was the experience. If I have to give a review I can tell you that if you have another choice go elsewhere or be prepared to wait, and wait and wait. Why give appointments if you can't fulfill them. Waste of time. read more

Zero point in making an appointment - they don't care. I arrived 20 minutes early as I had an emergency to get to. I'm now well over an hour past my appointment time and I'm told - sorry, we're backed up today. This place is a sweatshop of medical facilities. Do yourself a favor and find a better place. I'd never use them again. read more

Terrible service to patients in need. I called several times for an update on my very late MRI results after a bad accident and they kept hanging up the phone. Keep away from this place at all cost. read more

Waited for more than an hour for my appointment! No manager on site to assist. Will not return here again.

Very bad customer service. Not evan the insurance company can reach them . Evan though they have all insurance info, they still bill you. Go somewhere else. read more

whait forever for a result and you have paint and then tell me the result is not ready don't used this clinic

I called to request patient records for my father-in-law in order to schedule an MRI at their facility. I was on hold for over an hour, transferred four times, and had to repeat the same information to four different people. At one point, I was placed on hold mid-sentence without any notice or explanation. The experience was extremely frustrating and unprofessional. If this is the level of service before even stepping into the facility, I can only imagine how poorly patients are treated in person. I do not recommend this facility based on how we were handled. read more

Muy demorado mi cita ; tenía app para las 12 m y llegué a las 11 am ; en este momento es la 1:32 pm y aún no me han atendido

Just read previous reviews. Everyone can't be wrong. This place is terrible at literally everything. The wait to get an appointment is ridiculous. They overbook, the wait time is 2+ hours. They have zero consideration for the patient's time. The Homestead location is not any better. I have been to both with the same experience. If you have the option to go somewhere else, do it. read more

I am literally at this location as we speak for my hip and MRI at 3:30 PM. I arrived at 3:12 pm. I was told by this very nice and sweet receptionist, J Ruiz, that they had 3 patients in front of me and had to wait 45-120 minutes more. Why? Why would you do this to people who have things to do. Also, other employees seem to hate their work and are very or at least somewhat unprofessional. Not to mention that I had to personally confirm my session, and it took them 4 and a 1/2 weeks after my doctor's appointment to schedule me. Seriously, this will be the last time I said food here. read more

Vital Imaging Center- Miami Center - Diagnostic Imaging Near Me - Miami, Florida

Absolutely no customer service, I called 14 times over a 2 day period no one ever answered the phone . And I waited for 30 minutes on each call!!! Unbelievable!!! read more

I've spent 4 hours calling two of the locations with no success to schedule an appointment. They put you on hold to the point that you lose your patience. Absolutely ridiculous, I will be going somewhere else. Don't even waste your time with this place. read more

La peor experiencia más de 5 días sistemas y no son capaz de llamar por tlf o avisar al paciente que debe buscar opciones diferentes a ellos, voy viernes no hay sistema, otra cita el miércoles siguiente aún sin sistema deberían decir el viernes acerca de mirar opciones no esperar que el paciente que necesita estudios urgente y ha esperado por más de 2 semanas la cita lo dejen entendiéndose sin avisar a tiempo para resolver PESIMA EXPERIENCIA NO RECOMIENDO read more

Vital Imaging Center- Miami Center - Local - Diagnostic Imaging Near Me - Miami, Florida

If we talk about breast ultrasound, the lady ( short and black hair - glasses ) she was rude and unprofessional... Therefor I will recommend that you work on improving the bad manners and lack of professionalism, is she does not like her job, the patients do not have to receive this bad manners from this person. Hope this helps to improve her customer service read more

Vital Imaging Center- Miami Center - Diagnostic Imaging Near Me - Miami, Florida

Waited almost 20 min to make an appointment only to have the appointment coordinator be extremely rude. No thanks, we can find another office. read more

I never leave reviews, but this was a terrible experience. No one cares in the least. This is a factory only interested to collect the insurance money. Waited 2 hours past my appointment time, middle of the day, fasting since the night before, with a needle in my arm, with a bunch of other people. Was told I just had to wait it out. They clearly overbook. DO NOT GO HERE! read more

I'm cuban. My people cannot run businesses in a formal elegant or timely fashion. This place is a s#it show Never again. Its Dirty. Its messy. Its loud. Employees are Incompetent and barely speak the language of the land. I will REPORT them to BBB read more

Terrible office management. I called the office but noone ever answered. Then tried to request an appointment online and that failed. I hope they have better service with the procedures the provide. read more

This was my first visit to Vital imaging. I was somewhat apprehensive due to all the negative reviews but needed to get these scans done. I was greeted by five different employees, all very kind and helpful along the process, all spoke to me in English. The office was full but things moved well. I was out in less than one hour which included first time patient paperwork, mammogram and bone density scan. read more

Why do you allow people to make appointments on Saturday if the staff that you have there, is so incompetent and rude? (just giving the nurse 5 stars because she was the only person that actually care about me) The person that did my brain MRI was absolutely rude and unprofessional. I had no idea that the exam was going to take more than 20 minutes (because he didn't explain me anything before the exam, I guess because he was in a rush to leave) and also, he didn't give me any indication when he put me in. He didn't give me the "emergency button" in case I needed something and besides that, he gave me an USED blanket to cover myself... after 30 minutes into the exam of course I was tired and very anxious, so I stared moving, this guy started yelling at me because I was moving and also hurt me when he put the contrast in my hand. Now after 3 days my hand is still swollen thanks to him. I have never felt like this in anywhere where else. It's not that difficult to have some consideration and compassion on the job. I won't ever be back to this horrible place. if you have the chance to schedule your appointment somewhere else, PLEASE DO!!!!! read more

good morning the one and only tremendous service, professional, on time ,a very care quality,I love it.thank you very much for everything

I'm giving one star because there's no option to give it zero. I recently had an appointment for an abdominal and pelvic CT scan for severe pain I'm having. After waiting three weeks for my appointment, when I saw that they had called me, I called them the day before and they simply told me that all appointments were cancelled because there was a problem with their systems. They told me they would let me know to reschedule my appointment when they were up and running but they never did. No matter how many times I try to call, they don't answer the phone. Very unprofessional, I do not recommend them at all. read more

I never received a confirmation call for my appointment. I've spent 50 minutes on the phone trying to reach them to confirm and no one answers. The first time I called, I waited 12 minutes and a lady transferred me, the call dropped. The subsequent times, trying to reach appointment confirmations, no answer. I do not know if I indeed have an appointment or not but I obviously won't drive for 30 minutes to be told in person I don't. Very unprofessional, at least airlines offer a callback option. read more

Highly recommend Vital Imaging Center in Doral There services is Excellent they have Some new locations and Excellent customer service there Professional staff Take care of there Customers and patients . read more

Vital Imaging Center- Miami Center - Imag of Vital - Diagnostic Imaging Near Me - Miami, Florida

I had an ultrasound almost 2 weeks ago and no one at this business can tell me when the results will be read. Customer service representative keeps telling me a "case" will be opened and I may hear back within another week with information as to why my images haven't even been looked at . This place is not reliable and if you are looking for a professional and reliable place to do your ultrasounds, do NOT go here. read more

Wow . What a waste of time this place is. Appointment was set for 10 am didn't get seen till 12 pm. We complained and this place is terrible. Never again will we come here again. read more

Vital Imaging Center- Miami Center - Diagnostic Imaging Near Me - Miami, Florida

The waiting for your app is over one and a half hours. The staff is friendly and the mri technician was very professional But the wait time is too long read more

I am writing on behalf of my mother, who is having having balance issues for which her neurologist ordered an MRI at Vital Imaging Center. The day of the test was unusually cold, windy and rainy. After an hour in the waiting room, she asked the receptionist how much longer she had to wait. The receptionist said, very soon. Another employee approached and walked her out of the waiting room to a trailer outside of the building and told her to sit at a metal folding chair by the trailer, where she was too uncomfortable for waiting there, so she took my mother back to the inside waiting room. Twenty minutes later, she was taken outside again and was told to wait a couple more minutes - which turned out to be somewhat more. She was freezing as she climbed the metal steps up the trailer, and was asked to remove her brassiere and walk to the MRI tube. She told the technician who was wearing a thick sweater that she was very cold and the technician gave my mother a thin blanket which didn't help much. The technician gave her some rubber noise protectors that were to be placed in my ears. According to my mother, she had had other MRIs before, but never needed noise protectors. Once the test started, my mother said the noise was so loud it reverberated throughout her body. It varied from the drills used to break concrete, to the sound of machine guns firing, ringing her ears despite the noise protectors - it was overwhelming. Once the test was over, my mother complained to the technician. She said that's the way it is in a trailer; adding that she could have had the test inside the building with more modern equipment. However, that was not a choice that had not been given before the MRI! It was such a discombobulating experience that she had to lie down to calm her rattled nerves after 30 minutes of non-stop intense noise. We cannot ever recommend this location to anyone. read more

UPDATE: this is the Kendall location. RUN away from this place. Do not walk. Go literally anywhere in the world else. First, scheduling an appointment is incredibly difficult. They pick random days and times FOR you (which was weird) and then you're told you're at fault because you didn't come to an appointment you didn't know about, and didn't schedule. First red flag. Fine. Then I get my confirmation call the day before the appointment, confirming 2 of my tests (an MRI and ultrasound). I had one test (ultrasound) scheduled for a different day in the next week, and I was confused about why they had changed the appointment, the day before my brain scan. The guy told me it was better to do them the same day, so fine, I left work early and went. Turns out they never changed the first appointment from the different day! So I got here at 4:15 for my 4:15 appointment, only to be told I couldn't be seen. Next red flag. My actual, scheduled appointment was at 5:30 (for MRI), and instead of going home, I decided to wait. While waiting, I heard a man ask when he was going to be seen, as his scans were scheduled for 3:30 and it was 4:30. Still wasn't seen for another 30. So many red flags, but I need it done. Fine. 45 minutes after my appointment time, I was told I still had ANOTHER 1 hour to wait! So I've been here since 4:15, my scan isn't going to be completed until at least 7 (appt. was at 5:30), and the scan takes 30 minutes. All and all, over 3 hours of just WAITING to be seen. They overbook (obviously) like crazy, and could actually care less about the patients who are waiting and paying to be seen. This place sucks. Don't go here. Also... it costs $5 to get your scans on a CD and they refuse to fax your records over. Instead, you have to pay them for them :-) after you already paid at least a $100 copay :-))))) read more

With all the negative reviews on Yelp, I thought about cancelling. I'm glad I didn't. The waiting room worked like a well oiled machine. One person would sign you in, three receptionists would sign you in within thirty minutes later, the orderly would put you "on deck" five minutes after that, and my appointment started in earnest. Both medical personnel I dealt with were extremely knowledgeable, friendly, and great at addressing my questions. I was out of there at 11:30 am, 1.5 hours after my appointment start time. If I have to do another CTA, I'm coming back here. read more

I just called and was put on hold for 20 minutes and once the lady spoke I told her what I needed and it got silent and hung up. I waited all that time to not even get called back? So basically you can't call them because you'll be wasting your time on the line and when they do speak and hear you, they hang up.. ???! read more

This is the worst place ever first I made an appointment and spent 40 minutes on hold then I was told blood work was required before the exams I call my pcp and they send me the order to do the blood work and I spent 3 days calling to be on hold for 40 minutes plus to make sure they received the bloodwork and then was told they don't have a system the day before the appointment i called and was informed I had a $300 deductible I called my insurance I was informed I didn't have to pay anything and it was covered 100% by the insurance I called them with the insurance company on the line and spent 2 hours on hold and no one helped me the insurance company agent had to let me go and could not wait anymore to speak to someone I ended up hanging up and not speaking to anyone and the day of the appointment I showed up and canceled when they tired to charge me $300 and the person who was taking care of me wanted me to repeat the exams my pcp had sent me to do less than a week before when I called i was informed they had the blood work results from the pcp and more bloodwork was not necessary but yet the day of they wanted to do bloodwork again this place is a disaster no one ever answers the phone and you are hold for long periods of time for no reason and they transfered me to someone who then transfered me to hold for 2 hours it's ridiculous read more

Lack of regard for peoples time. I had an appointment scheduled for 1:30pm, which should have been enough time to complete the 30 minute MRI, which is what I was told and would still have time to pick up my daughter from school. However, 2:00 came and went. 2:30 came and went. When I said something, they moved me to another room to wait. Needless to say, I was unable to pick up my daughter from school. Would not recommend nor will I be coming back. read more

I took my 80 year old mother to have a test done , the young guy at front desk early in 20's was rude and talking to her in a degrading manner , so asked him politely to speak to my mom in a more respectful manner as she is an old lady , this guy just looked at me trying to intimidate me and said . Not even an apology read more

Vital Imaging Center- Miami Center - Diagnostic Imaging Near Me - Miami, Florida

Have been waiting for an hour to make an appointment...my phone is about to melt...wtf? read more

Vital Imaging Center- Miami Center - Waiting to make an appointment today...still waiting...wtf? - Diagnostic Imaging Near Me - Miami, Florida

I was so so skeptical after reading all the reviews. I almost cancelled my appointment, I told my husband that if we sat and waited we were leaving and if they were rude as well.... We were both pleasantly surprised! walked in put my name on the sign in sheet 5 mins later they called me to check me in, then about another 7 mins and they called me in,,,,, my MRI cervical spine lasted a total of 20 mins,,, the tech who did it was very very nice and told me what to expect very professional, Overall I would go again... But I hope I dont need to.... a quick fyi I am self pay this service cost me 350, while other places wanted to charge 2800 and up... so I happy to have saved money and got great service.. we shall see how the follow up goes. Terri H read more

If I could give it 0 stars, I would. I went in for a treadmill stress test to this center because my primary care physician asked me to go to this center. I'm so sorry I followed her instructions; I've always have gone to Baptist for all my imaging needs. The female technician in this center who was to do the preparation and stick the transmitters to my skin, burned my skin so bad. Please see attached images. She first rub alcohol in the designated chest and abdomen areas. Then, she used some pad to scratched my skin in the already alcohol treated areas. When she started, I questioned her about the painful preparation, but she insisted that it was necessary in order for the transmitters to receive body signals. All I can say is STAY AWAY FROM THIS CENTER! read more

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My neurologist have me a prescription, last week, for a brain MRI, and it has been difficult reaching someone at Vital Imaging to schedule an appointment. This morning, a representative phoned me from (305) 596-9992, and when I asked for his name, he told me to "shut up," and hung up the phone? read more

After reading the reviews, I thought I was gonna spend the whole day waiting but it was faster than expected. It took about an hour and a half to get an ultrasound and an X-ray. It might sound long but they were constantly moving me, meaning that I didn't have to wait sitting down for too long. The staff were very nice as well, and they took good care of me. I might've been lucky? Who knows. Based on my experience, I recommend this place. read more