I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

Really appreciate another excellent service call by Collin and Andre. Office staff is equally as…read moreprofessional and responsive as the technicians.

Rebuild NW Florida is a not for profit organization who assists homeowners in Escambia and Santa…read moreRosa counties in retrofitting their homes to better resist hurricane damage. The program paid 75% of the cost to install additional hurricane straps on my roof joists around the perimeter of my home, an impact resistant door, hurricane shutters for my windows and doors, and to reinforce my already hurricane rated garage door. Rebuild hired all of the contractors. The work they did was amazing! When they finished, the yard was clean, the soffits, which had been removed to install the straps, looked as though they had never been disturbed, and aside from the new door they installed, the only way anyone would know anything had happened was to notice the screws beside the windows and doors for the hurricane shutter panels! I am far less worried that my house will suffer damage from a hurricane. I couldn't have asked for a better experience. Everyone at the Rebuild office was courteous and professional. If your pre-2002 house has not been retrofitted to meet current hurricane codes, I urge you to contact a rebuild NW Florida! You won't regret it!

After Hurricane Ivan, my family got assistance through this organization to put a new roof on the…read morehouse. We put up the full cost of materials, and unknown to us, they hired a hack roofing company with no permit and no inspection. The owner of that company has recently been fined for incompetence. The roof always leaked and after three patches we were told the 15 year warranty was really a 5 year, the owner cussed out my mom, and refused to come back for addition repairs. I'm now being told by Rebuild NW FL that they don't keep records of who does these jobs. That was after she told me that they don't even help people with roofs. Trying to lie to me I guess? Luckily we actually do keep records so we know what companies were really involved. Wouldn't advise working with this group.

Making an appointment was easy and the crew showed up on time. The price was fantastic. It's not a…read morebig house and there is a lot of uncarpeted area. But I included 3 8x10 area rugs. The estimate matched the final charges. I did include a tip because they did a great job and they moved the heavier furniture pieces I could not move as an elderly lady. Highly recommend and will use again. They charged at least 50% less than the other guys

From the very start, these guys were very helpful and fit me in their schedule in a timely manner…read more Bryan cane out, early i will say. I like that. The office called ahead of time to confirm appointment. From the time Bryan got there, till the time he left, he was very professional and knew exactly what he was doing! I had a few bad spots, thanks to our puppy, but Brian cleaned our carpet and even patched a few areas, and you can't even tell there is a patch. He did Awsome work. I didn't realize how dirty the carpet was, but, it looks like New Now!! Its clean and even smells clean! This is a locally owned small business and I am so glad we found Bryan!! I highly recommend these guys!! Oh, and excellent price as well!!

Florida Sunrooms and Enclosures recently built a new screened porch for the back of our home. The…read morecompany and crews are polite and professional. The end product just "wowed us, beyond expectation.. Super beautiful and comfortable. They worked with us to make sure we were getting exactly what we dreamed up. They were fairly priced and we also appreciated that they were all good Christian men. Highly Recommended local company! Thank You!!

This is the second time we've used this company. They originally installed the screening system on…read moreour back porch. Their installation was Outstanding! We decided to chattily a totally different solution called Ez-Breeze. We asked for.a quote from the biggest company here in Pensacola but we're totally turned off since their estimate was over $13K more. System was installed. Totally satisfied with this company. S, TK

J&J Services have done a lot of work for us in the past 4 years and they've always been reasonably…read morepriced, punctual, courteous, and done excellent work.

We have an unusual house, to say the least, as it is partially underground. J and J Services…read moreengineered and replaced our flat roof with a beautiful, sloped metal roof which DOES NOT LEAK! Leakage has been a problem since this house was built, and it is a pure joy to have this roof. They were wonderful to work with, did the job correctly, and cleaned up afterwards. We have called on them for other projects, and have had great results. Good folks, reasonably priced, completed on time properly. Doesn't get any better than this!

I couldn't be happier with the work Adam (owner) and the team at Blackwater Roofing did on my new…read moreroof. It looks beautiful. From start to finish, the entire process was professional, honest, and stress-free. Adam, part of a father-and-son team with a highly experienced long-term crew, made sure the job was done right. What really set them apart was their attention to detail and willingness to go above and beyond. They included a wind mitigation inspection at no additional cost, which will help me qualify for insurance discounts and credits on my new roof. They also repainted my chimney to match the trim, free of charge--services that weren't expected but were greatly appreciated. The workmanship is excellent, the crew was hardworking and respectful, and the property was left clean when the job was completed. If you're looking for a roofing company that delivers quality work, stands behind its service, and genuinely cares about its customers, I highly recommend Blackwater Roofing. The best part is that Blackwater Roofing used top-rated shingles (Owens Corning) and underlayment, yet were still able to outbid all other estimates I received by a few thousand dollars...Amazing! Thank you, Adam and the entire Blackwater Roofing team, for an outstanding job!

What a comfort it has been. They were extremely accomimdating given our circumstances. They went…read morethe extra mile to insure that our tile removal and reinstall was as clean and undisturbing for our family as possible. And what a blessing they have been with the recent storm damage! They called to check on us and see if we needed anything. They brought us coolers of ice, water and candles because they knew we were without power! Thank you and Hats off to CBC!!! YOU GUYS ARE GREAT!!!!

I would not use CBC speciality business. They did a horoable job on our home then when the money…read moregot to low they ran and let a job unfinished. They received more money then they were supposed to at the time. They are crooks. Do not trust them. If I could post pics here you would see what I'm talking about. Disgrace!

They were prompt and fixed the problem with a very honest assessment of the problem.read more

I am extremely great full for Shea at Panhandle Soft Wash. My grandmother has been wanting her…read moreoutside of the house presser washed and I figured what better present for Mother's Day give her what she's asking for. I sent Panhandle Soft wash a message and they got back to me quickly and was able to get scheduled in a very reasonable time. They were recommended by a family member. It was so convenient because I was able to make the payment online which works perfect because I do not live in town. My Grandmother is very happy with the team that came to clean. She said the team worked really well together. While being socially distant during the covid situation going on she said they were extremely polite and did not make any mess. They were on time and stayed in the time frame of how long it would take. She also has shrubs around just about the entire house and none where harmed. My Grandmother said she would have them come wash again! Thank you Panhandle Softwash!!