hi National seating and mobility, my name is James Deloach. I just found out that my medical insurance told y'all they would make the chair. They just wanted to know if I had arranged a payment plan. You guys didn't tell me anything about that and even when y'all asked me to file a appeal you didn't even send me the paperwork so I would like somebody to call me and explain that because right now I'm not I was under the impression that I could not get my chair. Please call me and tell me the truth. read more

National Seating & Mobility is the absolute WORSE company!! Do not use this company for any mobility needs. They do not care about the disabled people they are hurting. I dealt with them for 8 MONTHS and I still have no wheelchair!! For 8 months, they kept telling me they "were working on it" or "waiting for more paperwork from your doctor". ALL LIES!!! I found out that my insurance company closed my case in March, three months after starting with the NSM, because no one was working on my case. They even lied to me saying that my insurance company was lying to me or I wasn't reading the forms the right way!! I even dealt with the manager, who lied to me!! For 5 months my case was closed and yet, NSM was telling me "we're working on it. It takes time". I've had 25 surgeries, most being on my spine. I am disabled and they still don't care. I called their headquarters in Tennessee and left numerous messages. Not 1 return call. The local store in Ohio never returns calls either! If you want to file a grievance, you have to write them a letter, put a stamp on it and mail it! In 2025, they don't allow grievances to be sent by email?!? HORRIBLE COMPANY read more

They are the best company to provide power wheelchairs for. They are compassionate, understanding.

I would give zero stars if I could. Last year the batteries for my NEW chair lasted 10 months. It took nearly 60 days for a tech to make it to my house. Then nearly three months for my battery to come in. They gave me a load of huey stating "well when you get a new chair who is to say how long those batteries have sat in a warehouse". This past December I call since I am getting 2 hours of use after a 5 hour charge. Well a month and a half after my initial call that again my batteries are shot in less than 1 year. It is pulling to the right and I believe one of the motor brushes is shot. This chair that is less than 2 years old also has a broken arm rest and the captain chair is broken and a bolt on the large wheel fell off and a little wheel in the front has fallen off. They finally call back, but was when I was getting a bat. Tey said they would call back yet they have not. While waiting they do not have at least a loaner manual chair to lend you. Metro's wheelchair clinic made me get my chair from NSM. I would NEVER use them again to get my chair. read more