Well, they didn't carry what I needed. But just based on the fact that an ACTUAL HUMAN BEING who…read morewas PLEASANT and BRIGHT answered the phone, this place already stands above all the rest of the DME providers in the Bay Area.

Needed supplies and the owner made a special trip to accommodate us. It was not about sales or…read moremoney. It was kindness from people to other people. I highly recommend this business!!!

Completely unprofessional. He picked up our wheelchair eight months ago and never provided a…read morediagnosis or explanation of what was wrong. Each time I followed up, I was told he was busy and would "get to it next week." After months of delays, I asked if he even knew where the wheelchair was, and he assured me it was sitting right in front of him -- yet no work had been done and no update was ever provided. After holding the wheelchair all that time, he then told me I would need to "give him the go-ahead" to diagnose it and that he would charge me for the diagnostic time -- despite having had it in his possession for eight months with no prior diagnosis or communication. He still has the wheelchair.

They came back today to complete the job.. we are overjoyed with the lift & their service. I'd…read morehighly recommend Ability Access!!

I receive supplies for a loved one I care for through active life. They are professional. Easy to…read moreorder from and have boost pads ( which had been an issue through some other ( medical) incontinence supply companies. I have been receiving their products for several years now , I recommend highly.

From the owner: ActiveLifeMed.com is your one stop source for the best pricing on quality incontinence products. We…read morecarry Adult Briefs, Protective Underwear, Underpads, Belted Undergarments, Bladder Control Pads, Pant Liners, Washable Reusable Incontinence Underwear, and Creams and Washes. Plus, we carry any other home patient aids you may need like Wheelchairs and Transport Chairs, Walkers, Rollators, Canes, Electric Mobility, Bathroom Safety, Ostomy Pouches and Bags, Urology Supplies, and other products. We provide local in home deliver, setup and repair. We offer free Medi-Cal, Medicare and Insurance billing to our customers. All of our billable products are of the highest quality. We will not send just whatever item is billable. We will send only quality products to make sure you or your loved one gets the proper care deserved. We offer friendly customer service representatives who understand our products and your needs.

Super friendly and helpful! I had an employee who had an off-work injury that required her to use a…read morewheelchair, so I came here to rent one until they could get insurance sorted out for a long-term solution. Vanessa helped me understand the options, talked me through buying vs renting, was an absolute charm in customer service, and made the entire experience super pleasant. Props to her! If you need mobility assistance, reach out to her and she'll take great care of you.

If you don't buy their products or have them installed there, they will not help you with any other…read moreinsulations. Terrible Customer Service.

My 80 year old mother rented a scooter from them twice, she has limited mobility and wants to be…read moreincluded in the action of her 6 great grandchildren at the beach and around town when we travel to Santa Cruz and Monterey. John went beyond to make sure we had a great experience, this scooter fits right in the back of our SUV. We rented both time for a week, and he was flexible with the return. She was like a teenager, rolling down the street and beach pathways in her sunhat.

Am currently dealing with plantar fasciatis and my doctor's office was slacking not able to find me…read morea knee scooter to help me stay off my foot. Found this business online and John was so kind and helpful and really went out of his way to locate one for me to rent. It's very happy it's hard to find great customer service like this anymore definitely recommend for rental or purchase of medical equipment

We purchased a collapsible powered wheel chair for my wife. Ni was the person that worked with us…read more He was very helpful, and answered all of our questions. When we decided to buy a chair, he immediately unboxed the one we wanted, and assembled it for us. We needed an extra battery for an upcoming trip. When he first checked on the delivery date, it looked to be very close to our departure date. Not sure what he did, but we got the battery in plenty of time. If we need anything else of this nature, we will be returning to the Bone Store.

Went to the store looking for a transport wheelchair tried a couple found one my 81 year old…read moremother liked. Problem.. one of the associates missed label the chair with the wrong price. So the associates went and called her boss at the Fresno store . Spoke with The owner Todd he would not honor the price that was posted on the chair. He only wanted to give a 25 dollar discount on a error that was made by the associate who is also 82 years old that made the mistake. How many days had the tag been on the chair. I know everyone needs a job. As customer i don't know that the tag is wrong it should have been honored and if you don't want to honor people you should makesure your tags are correct before the store open

Their services were lacking, not too friendly either. The woman working there had somewhat of an…read moreattitude saying that she doesn't know what she could do and essentially said to look to elsewhere for supplies. also no technicians in at the time of this writing.

I recant my previous post. Airsole (spelling not sure) is the only one to deal with and Xavier is…read moreso polite. I am ashamed at my previous post and wish there was a way i could delete it.

Communication!!! You did not show,no call to say your running late ,no response to my phone message.read more

This was a chance encounter after work at another mobility dealer did not go well. These guys are…read moreazing, and go leaps and bounds beyond what is required to make sure we have what we need, every time. Their work is fantastic and they are extremely creative, which is a must in this industry to make things work. They stand behind what they do and satisfaction and happiness is their priority. Their customer service is amazing and they are just good people all the way around. My ramp was badly damaged and had to be completely replaced. Not only did they me in quickly after I was left hanging by another place, but it was done right, the first time and they worked seamlessly and patiently with me to sort out insurance. My next go is a modified truck with a lift. They were already kind enough to let me watch the install delivery of another job so I could see how it works. Once we can make that transition I will be back for my own install and would not go anywhere else for my mobty needs. Much love, guys

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.