Staff was very friendly! I bought a pair and didn't want bifocals. I went back to get another pair but this time I had them make bifocals. They have you chose from three different prices for the bifocals. I chose the middle one and I can't read with them on. I have never been to get glasses and have to chose the strength of bifocal. They always go by my test. I paid 300.00 for the first pair and then a little over a month bought the other pair she said I was getting 40 percent off which came out to be over 400 hundred dollars They schedule me for another appointment in a year which I will not keep. read more

I thought Jennifer Nguyen was absolutely outstanding Definitely the best vision center I've ever been to. Won't ever go anywhere else !!! When you leave there you won't have any more questions. read more

Cassie very helpful front desk helped me order another pair of glasses with a warranty pleased with service. Only had to pay seventy bucks new pair ready in two weeks. Been there twice happy both times. read more

Nationwide keeps sending me a bill claiming I still owe them $120. Total fugging bool-shidd. I sent a letter stating why I'd not pay almost $400 for glasses that have a $59.00 frame. I was NEVER provided with an estimate at the time of placing the order. I was ALSO not presented with an invoice when I picked the glasses up! Just a mystery bill in the mail SEVERAL weeks later. Fugg 'em. read more

This optometrist obviously overbooks her patients. I've been waiting well over an hour to see her and there are still others waiting in the lobby. I also had an early morning appointment which tells you that she does in fact overbook. On the upside, the staff is very nice and professional but nobody is worth this wait. read more

The service was really good. The selection of frames was excellent. The doctor is amazing and the prices are the best ever in years. Definitely a good place to get glasses. read more

Great service good employee Great customer service would recommen to try their services

The ladies were very professional and helpful, the telemedicine appointment was very smooth and easy.

Very smorgasbord type of customer service.. Each one has a different story .. The customer doesn't have much of a choice according to them

I would like to know how they can do an eye exam at home on the computer No Thank You!!

Eye doctor great the staff are outstanding. Absolutely the place to go if you wear glasses . The only place I'll be going fo my eye needs ! read more

Nationwide Vision - Bringing sexy back - Eyewear & Opticians Near Me - Bullhead City, Arizona

well went there 6 weeks ago and got my glasses after two weeks drove all the way home just to find out i cant see out of my glasses they are wrong . Went back over there told em they were wrong they also fell off my face ,so then the girl bent them and they are wrong sat there for 30 mins.waiting for some one to help me again the sat me down and said it would be a few mins they where all sitting there laughing and and playing around not doing nothing. i will not advise going there so i have glasses finally but cant wear them! read more

I was there this morning, first time and was very pleased with the service I received. All the testing with explanations of everything. I ordered glasses & the end price was less than I expected. read more

I'm very pleased with bullhead nationwide center. I got the special 2 pairs for 99$, I can see perfectly including no line bifocals included,( no charge) they are very professional there & dr crook was very accurate with the eye exam. I highly recommend this office, and I got my glasses less than one week. read more

Dr. Clark is very nice and professional. Shelly is awesome at pre-testing and measuring for glasses. Our exam cost just $69. Frames start at $9. Our lenses were about $10 per lens, so be sure to add an extra $20 to your budget. Make an appointment easily over the phone. You'll be glad you did. read more

Worse place I've ever gone to ,staff is rude and unprofessional and if you go there you will be sorry you didn't heed my warnings , they billed me $ 55 after I paid my bill they said insurance didn't pay all . read more

First off, I bought three pairs of glasses from here all in the same few months. The first pair I bought for my boyfriend (to replace his old set). They worked fine. They second set I received from Nationwide for myself were imperfect. By imperfect I mean they had scratches and peeling in the center of the glass as if they'd been nicked or not properly coated. I asked about that before leaving, the lady told me to DEAL with it. "Wow, sucky service. Maybe it'll go away." I thought as I went home. Driving became a hassle (I wear glasses every day all hours until I sleep) and doing chores and reading got harder because I couldn't see anything but the imperfections (I'm near sighted, so anything close to my face is easy to see) and it became to the point I felt like I was looking through several pieces of glass. I called and asked if this was acceptable and a manager saw me in. Upon going in they made me PAY for my second set (a portion not full cost) for something that WAS NOT my fault. Sucky service once more. I couldn't go without the glasses so I begrudgingly accepted their offer though it was shill. A year later and these glasses do the same thing. What kind of shill store is being run down in Arizona?! WHATEVER YOU DO, DON'T BUY FROM HERE. THE GLASSES COATING CHIPS AND FALLS APART WITH EASE! EVEN MY BOYFRIEND'S GLASSES HAVE DONE THE SAME AND GOTTEN WORSE. It's been almost two years now (there's no Nationwide in Washington state) and these glasses suck. I can only see glimmers of light refracting off the lens and it has a .... shower glass effect on my vision. Please use another store. Even Walmart (I've had at least five pairs from there and though Walmart is cheap they didn't fall apart). BUYER BEWARE. Corporate number doesn't even operate properly. Sends you to voicemail then hangs up before allowing you to leave a message. Terrible phone etiquette. Employees try to convince you that imperfections are normal when they aren't (I've worn glasses for over twenty years and that's the first two pairs I've ever had do that BOTH from Nationwide Vision) read more

Do not do business with this office. The staff is totally incompetent and rude. I went there 6 weeks ago for an eye exam and new glasses. I finally got through on the phone after several attempts. First I was told that I never order glasses then after the women checked she said the the glasses where never ordered because I owed them 57.00. They never contacted me to let me know that I needed to pay the 57.00 that my insurance didn't pay, like they said they would on the day of my exam. read more

Beware they false advertise that they take Davis Vision . They only will take Davis Vision for exam only and you cannot use your full insurance benefits with David Vision with Nation wide. Now I understand why they have such bad reviews. Nationwide if you can't use your full insurance benefits why advertise that you accept certain dental plans. Sorry you really need to make improvements on how you run your business. Very disappointed . read more

Hi This was our second visit to this vision center. Again we recieved OUTSTANDING PROFESSIONAL SERVICE.My wife continually comments on how impressed and comfortable she is with the doctor at this establishment.All the staff are VERY customer friendly and knowledgable.We will always use this vision center in the future.This is a 5 star establishment. read more

Lifesaver! While traveling from California to Arizona, a contact lense ripped. I frantically called several big box stores, who didn't have my prescription. Then I called Nationwide Vision Center, who didn't have my prescription but offered their trail lenses. Excellent service, products, and location. read more

I was out of contacts and due to Covid I had to find a more local eye doctor to perform the vision test so that I can renew my contacts prescription. Bad luck fell and I had to use Nationwide vision because all other eye doctors were booked out 2 months. the staff is generally nice but lacking in ability to perform their job. *I received notice my contacts were in. ( they were told I would wait till everything was in. * when I receive notice my glasses were in I went in to pick everything up. They could not find my contacts. Finally 30 minutes later they found them filed in the wrong letter drawer. *they handed me my glasses and told me to sign three pieces of paper. I asked what they were.. she had no ides so she told me just surveys that you don't need to fill out. * I asked how long I have to wait to get my final fitting with my glasses. I was told they don't do that. I told them they are not snug and I need the arms adjusted. They finally heated them and bent them a bit but they still were not snug. It wasn't worth the hasle to continue that path. * I then asked for my comp kit I usually get when I pay for new glasses and contacts. They looked at me like I was crazy and asked what are you talking about. I told them - you know the lens cloth, the eye case, the contact solution with a contacts holder.. * she walked away and came back with a flimsy dollar store flat case that the glasses were so loose in they would fall right out of. Basically useless. * I stood there and waited for the rest and when she questioned why i was still waiting I told her I was still waiting for the rest of my stuff. It was then that she told me that they do not give that away free and that you have to pay for it. ( these are comp kits given to them by their distributors that are all marked with " NOT FOR RETAIL SALE". They are suppose to be comped to people that buy their product. * I then asked one more time... So I spent $200 dollars more with you on the same product I normally get every year at my regular eye doctor for $200 dollars less and you can offer up the free contacts kit that your distributors believe you are giving away free? She said let me double check. She came back and told me the kits only go to people that purchase them. * It was then and there that I explained to her I would not be back and to expect bad reviews on the company. People... GO ANYWHERE BUT HERE AND YOU WILL PAY LESS AND GET TREATED BETTER AT ANOTHER EYE DOCTOR read more

I had my appointment scheduled for 4:30, so I showed up 20 min early to fill out paper work. I am fine with a bit of a wait but I was sitting there waiting for an hour! Didn't get called back till 5:30. Cherry on top was at the end where they told me they no longer accept my insurance for eye exams and charged me $59! I was so displeased and upset! If you no longer take someone's insurance you should probably tell them ahead of time because there is no way I would pay $59 happily. I felt scammed and taken advantage of. Will never go back and will not take my family to them, awful place with unhelpful staff. read more

If you want to go to a Doctor with no regard for your time and lack of professionalism this is the place. As a new Client to the office we arrived with all the paper work filled out and ready to go. That is with the exception of the documents they failed to send us. We promptly started filling in the information (took less than 30 seconds) and were told we could not fill out the form at the reception desk. After 30 minutes of being ignored, they came out and asked us if we wanted to look at frames. We inquired why we were waiting a half hour after our scheduled appointment? She gave us a lame excuse (if she was the office manager, she should be fired). Long story short, they had only one other customer while we were there, they have 5 people on the time clock in front and they failed to deliver any customer service. read more

customer service is less than satisfactory. I purchased a pair of glasses in December which had replaceable temples which I ended up bending making my glasses useless , I was told by the office person that they could neither repair or replace the temple at my expense r pair rendering my 200$+ pair of glasses useless..needless to say I was less than happy. I went to the Nationwide web site and wrote a letter of complaint that was supposed to be replied to in 48 hours , noting there either , so evidently corporate is no better at customer service either I will not return to this business read more

I went to the Nationwide on McKellips in Mesa, AZ in April and bought glasses and prescription sunglasses. Both pairs separated from the frames. I expected them to be repaired or replaced, but the manager wanted to charge me $125. Won't be going back and won't be giving Nationwide recommendations. read more

Went here to get glasses because of the sale they have/had. Ordered two pair and it took forever to get them. Vision was blurry looking out of them so I went back to the optometrist. He corrected the vision in one eye by a quarter diopter. He also said that one pair of glasses (no line bifocals) was lined up wrong. He told me that because it's a prescription it's industry standard that there should be no fee for correction. Ha. Nationwide is correcting one pair and I can only hope that it comes back correct. The pair that is lined up wrong they refuse to admit it. They just adjusted the nose pads lower than the optometrist had already done to get them to fit correct. They are a wash! Don't get your glasses here. read more

What a rip off! Bought my glasses in February in Lake Havasu City, Az. In October they are toast! I couldn't get their advertised deal because I had insurance, so it ended up my insurance paid $250. and I paid an additional $125! What I paid was more than their advertised sale price. They wanted an additional $25. for insurance that lasts only 1 year! I didn't have the extra and I figured they would last at least a year. Boy was I misled! Never again! Rip off! read more

Thanks Dr. Crooke and staff for getting me in today. You and your staff were nice, courteous and professional..

I went to Nationwide Vision in Lake Havasu City. The girls are all pretty there but are very unprofessional and very rude. They do not explain to you the cost of what you are purchasing and the add-ons. My $69.00 frame ended up costing $538.00. Before I bought them I degraded the lens. The glasses are horrible (trifocals). I used my insurance. I have called today to correct them, their phone and business etiquette is HORRIBLE!!!!!!!!!!!! The female eye specialist is AWESOME but everything and everyone else is HORRIBLE read more

First time being here I was helped right away taken back for tests and seen by the doctor right away. They worked with me on frames and what to get due to having no insurance and got out of there without it costing an arm and a leg. Everyone was friendly and helpful! read more

Make sure you walk in with insurance policy in hand and watch out as they upgrade you to a very high cost out of pocket. She just kept you need this and you need that I do not have a clue about this lens or that one ..This was my first time getting glasses and the worst and very costly. In trying to find out why called at the beginning of week never returned call..I finally had to call back.. I will say it is too bad because they doctor was great but after waiting over 1 hour to see him and then being screwed....I am out of pocket over $250.. and still no glasses its been over 2 weeks... I contacted Nationwide corp..48 hours and no response? They are know better than the store... read more

Bought 2 pairs of glasses on 6-20-20! We were dealing with the virus , which NVC took very seriously and handled their clientele very well. Had my glasses back quickly but was not happy with my vision with them! Since I had a 30 day trial i decided to try them for a few days, but with in a day i knew the lenses weren't right ! Went back in and after maybe to visits with adjustments i still could not see clearly! They took them in and said they replaced the clear glasses and i struggled on with the sun glasses! When they came back i remarked that they were no different!! Anyway said I would try them out.!!! Back within a couple of days with both glasses in hand!! This time they took the sunglasses and Dr.Crook gave me a new exam!! Said everything was the same. To make a long story short I'm back in my old glasses and not using either pair!! I believe it is the lab work that is making inferior lenses!! I will say that the staff and Dr. have been willing to adjust and refit but unfortunately nothing has helped!! I will return to see if i can get a refund, but really doubt that will happen! read more

Awesome customer service and very helpful in a pinch! Samantha was very knowledgeable and got us in and out quickly especially being first time walk- in customers. Would highly recommend! Thank you for being so helpful and getting my glasses back in working order! read more

Glasses fell apart in 6 months. They only give a 30 day warranty. What a rip off. Walmart gives one year free warranty. Nationwide vision never again. read more

The doctor is great and personable. Until I picked up my contacts today, my experience was very good. Michelle Garcia was very rude and I won't be back to Nationwide. read more

Never go there they took over two months to get lenses made for my husbands glasses they sent his glasses in and they came back Wrong prescription then they sent them back they came back and he could not read anything, so back they went to where ever they send them it was so annoying. It ruined our vacation because my husband does the driving and we were stuck here in Bullhead for almost the entire time we were on vacation. NEVER USE THIS PLACE TO GET GLASSES OR AN EXAM. SORRY WE EVER WENT THERE. THEY WERE VERY BAD!!! read more

Horrible customer service, I would recommend Sam's Club or Wal-Mart hands down over them 100%! They have absolutely no respect for their clients time & lack professionalism is huge...the absolutely worst in town! I had to deal with some eye situation/abnormality when I got my prescription via my primary physician, then a specialist and all this took months, finally get that resolved & called to find out if I could now get the right contact sample to try & was told NO first, then got another person that said they needed drs approval & that was fine but I had to buy a box before they would give me a sample to see if they worked in my eyes. The one they first gave me was not right & the rep told me, it should work but because of my eye situation I didn't try for months & they didn't work. I'm going on vacation & wanted to take contacts but they wouldn't help me....I will highly recommend any one I cross paths with (and I've been here for 24 yrs) so I can promise I will do my best to discourage anyone from going there!!!! read more