I called Grafe Studios to order a premium arrangement following the birth of our fourth grandchild…read moreand spoke to a very polite female. I chose one of their website offerings because it wasn't a generic arrangement and we discussed this at length. Needless to say I was not happy with what was created when my son sent me a picture, thanking me. I contacted Grafe Studios via their website as it was now after hours. And I also left a negative review, as I hoped that would make someone take notice. Todd Grafe contacted me today, was very dismissive and rude, asking me what would make me happy so he could move on. I asked for an arrangement like what was expected be delivered as a replacement. He tried his best to talk over me, mansplaining at it's best, and attempted to make me feel inferior since my children politely accepted the flowers delivered. Like all of this was is the recipient's fault? When my husband, who was watching my end of the conversation, inquired, I referred to Mr Grafe as an "asshole", because in my opinion he was being a real jerk. I really couldn't believe a business owner would act like that. I was an inconvenience to him. Needless to say, Todd heard my characterization of his behavior and was not pleased. I don't feel obliged to erase what transpired. I won't participate in his QUID PRO QUO game. My advice, choose wisely.

Received dead and dying flowers. Called ahead bc I needed flowers for a funeral not Valentine's…read more The arrangement was embarrassing. The food city presented a better presentation than that crap!!! It went into the trash. Absolutely humiliating.

The service was awesome. I went in not knowing exactly what I wanted. Was given exactly what was…read moreneeded! The arrangements turned out so beautiful!

Ordered flowers on a Friday for delivery on Saturday for a Sunday funeral. They never arrived!read more

America's Gardens Nursery Caileen and Nick made the entire…read moresearch for the exact plant species and cultivated varieties easy, enjoyable, and effective. My garden will thrive with these two on my side. Their expertise and warmth are all the reason I need for returning as a loyal customer. Compared to the "big store garden centers" where staff know little to nothing about watering the plants, these experts at America's Garden can confidently recommend plants and alternatives for the challenging locations in your yard and the best effect in the landscape. Their greenhouses and store are a wealth of plants, unique gifts, and gardening tools/accessories that solve every facet of gardening and landscaping outdoors and in. Horticulture is their passion, and this fine team earns all my business. Stephen Mills, former Assoc. Prof Horticulture, USDA Cooperative Extension

We have shopped here several times and love the local, neighborhood vibe. They have consistently…read moregreat customer care, and are very knowledgeable. They are always our first choice for beautiful plants and accessories.

A corner stone of the city with fantastic and friendly service. They always have wonderfully unique…read moreofferings. Even though we live in Atlanta we still drop in when visiting friends and family in Chattanooga. And on this trip we picked up a large 405 lbs.) water fountain. My wife had seen it the weekend before and then called midweek to purchase over the phone. Everyone was helpful and the whole process went smoothly.

Every spring this is my go to nursery. Beautiful begonias, amazing selection comparative pricing…read moreand quality beyond compare. The staff are knowledgeable l, helpful and attentive. How much do I love this place. Well I travel 60+ miles to get there.

I called Urban Horticulture Supply after finding them on Down to Earth's website (Down to Earth…read moreprovides organic fertilizers for your every need). I spoke with Rob on the phone on Friday & dropped in on Saturday to pick up fruit tree food. Rob was so friendly & helpful on the phone, asking me about my needs. In response to his helpful & friendly interaction on the phone, I asked about some other issues (Japanese beetles & pruning) that I was imminently facing (the beetles will be coming in June). Rob (is amazing) & Allison (another in house genius at UHS) have completely won me over. They are kindred souls who freely share their knowledge but do not hesitate to smile & tap out when you tread on ground that they have not worked. I love people that are willing to say, "I don't have experience in that area." I picked up some other items that I didn't know I needed when I dropped in. I love small businesses & I love good & kind people. Urban Horticulture Supply is my new go-to place for the best information & products & a happiness recharge. Their seeds & seedlings are priced well & I am confident that they will bring a fantastic harvest!

Great atmosphere great place. Staff very informative. Always go here for everything I needread more

I went to the pottery place with my kids and my two good friends and their kids. It was a Sunday,…read morethere were 10 of us, and the pottery place was very busy. They don't accept reservations, but their website claims they can seat 70, so we figured they could handle us. We even stated that we would prefer to be broken up into two tables, as this seemed more manageable for everyone. The manager said OK , and that we would be put on the waitlist. We waited patiently, browsing the selection and chatting amongst ourselves, trying to stay out of the way. When it was our turn to be seated, we were ushered to an eight person table. I addressed my concerns that there wouldn't be enough room for all 10 of us, and reiterated we were told we'd have two tables. They refused to honor that agreement. The extra seats that were pulled up for us did not fit the height of the table and I wasn't able to fit my legs underneath. I decided since I did not have proper accommodations, I would not purchase a piece to paint. I was really looking forward to painting something to give as a birthday present, and had planned on spending a good amount of money!! (I paid over $60 for my children to paint a mug and a 3 inch gnome.) We noticed that two tables remained available on either side of us for a while. We politely asked if we could use one of them and we were told no they were reserved. Nobody ever sat at one of them, and at no point for the remainder of our time there were there any less than two available tables in the room, just sitting there empty. I was upset by this experience. I was not friendly when settling up and paying at the end because I believed I was being treated poorly. I don't have to make eye contact and smile, and certainly couldn't find it in me to do so. I wrote a Yelp and a Google review when I got home. The following day I received a phone call from that same manager. She got my phone number off of my pick up information that I provided at the shop and called me at home, unsolicited. She gaslit me, made false accusations, and was defensive and argumentative. I certainly didn't write a review as an invitation for her to call and harass me. I wrote a review to alert other potential customers about a problem that was unresolved by the management of this business. They had the ability to accommodate us and went out of their way not to. We expressed that we were not satisfied, and they refused to make any effort. When I expressed my experience in my reviews, they contacted me to argue about it. Though I wish I had never been to the pottery place, I know there are plenty of other places I enjoy going, where I am treated well.

LOVED this experience SO much!! Walking in the door can seem a bit overwhelming but the girls at…read morethe counter greeted us immediately and were very helpful with pottery choices. Ally walked us through the pottery and painting techniques and it was just a few minutes waiting on a table. The place was buzzing and there were so many talented people there... you could seriously be mesmerized just watching them paint! Back to pottery... choices for every person and every budget. Paint colors and brushes galore. It was intense watching our table full of family with a birthday celebration creating their unique pottery. I can't wait to see the finished result in a week! Thanks much and we'll definitely be back! A++++

I went by, but they looked like they were out of business. Hard to read business hours on the…read moredoor, but as I said, the place looked out of business.

They got my husbands suit dry cleaned very quickly and for a very reasonable price. It was perfect…read more They have multiple locations in Chattanooga which is great for convenience, just make sure you go to the right one