Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Shelley in the coon rapids office has been so helpful. She helped us pick out the perfect fireplace…read morefor us. She was a big reason we chose to buy our fireplace here. Austin in the service department has been great with the questions we have had and did a great job getting the fireplace flame to how we want it. So far, we are loving the fireplace. It was installed September 2024. We however were not the happiest with the installers. One of them seemed to be in a rush and tried to cut corners when it came to the gas line. Seemed a bit annoyed when we asked him to do it correctly. Other than that, our experience this far has been great.

I had Derek and Josh from Glowing Hearth & Home Inc. complete my fireplace repair and was VERY…read moreHAPPY with their work and FANTASTIC customer service. While we had some delays along the way while waiting for the parts to arrive from the original manufacturer, the work performed by Derek and Josh was first rate. They were so very careful in their work and did a complete clean up after. They also do new fire place installs but my repair was to remove and replace cracked back and side panel inserts in our wood-burning fireplace. I wouldn't hesitate to recommend them based on the quality of their work. By the time they were finished, it looked brand new!

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

These guys are great. They make everything painless and smooth! They serviced multiple electric…read morefireplaces for us and put in a whole new chimney liner. Ben was our original rep and he was such a pleasant, knowledgeable guy. The gentleman who did our chimney work, Victor, was professional, efficient, hard working, and completed quality work in a very timely fashion. Out of all of the work we've had done on our property, these guys are hands down the best experience we've had yet. Keep up the great work!

Hal did a very efficient job in cleaning our chimney, doing a thorough inspection and describing…read moreour options for repair and replacement. He was the definition of professionalism, quality and astute salesmanship. Great connections on some common interests too. He earned a sale on top of all this. Thanks Hal!

We had a 20+ year old gas fireplace replaced. The team ro Glowing Hearth & Home did a great job…read morefrom start to finish. Very customer service oriented!

Stay away. I have never talked with anyone so short and rude…read more We bought a home in Eden Prairie that had 3 Town and County Fireplaces, which had been installed by Glowing Hearth & Home. I called and tried to get some basic information from them and they were extremely uncooperative.

Joel and his crew did an awesome job! He took our simple backyard and turned it into the patio…read moreretreat we'd been hoping for. Super easy to work with, the results look amazing, and we'd happily recommend them to friends and neighbors."

English Stone is one of those rare companies that strives to exceed your expectations. In order to…read moresupport this statement let's talk about the four Ps. Project: We had an ugly, weed infested rock garden on a hill adjacent to the back of our home with a rotted and leaning retaining wall ready to collapse. The hill area needed leveling and reshaping, then weed barrier, rocks, and shrubs planted. The retaining wall is now made of interlocking stones and is completely level. We also added a circular yard stone patio with a stone fire pit and grill in the center. Our backyard now has an old English stone flare and is very classy. People: Joel met with us initially and followed through with us and the workers until the end. He has a very positive energy, is passionate about his company's products and services, but not pushy to the customer. He had great ideas for our project and actually did more for us than what was expected. The workers were skilled craftsmen, second to none, with great experience and great attitudes. I would not hesitate recommending them to work their trade even at the Governor's mansion. Pricing: This part surprised us as we thought the project would cost more than it actually did. Process:T he work was consistent, starting sooner than we hoped, and was constant to completion with every detail addressed. After the new grass has grown in, we will be adding pictures. This is a dream come true for us, and we want this review to help you find your own miracle with English Stone.

We replaced an old wooden fireplace with a gas unit…read more Frankly, it was major surgery for removal, framing , electrical, gas issues. Mary Miller held our hand the whole time and it turned out great!! Would work with them again. Brian C.

I built a new home and purchased a gas fireplace from Fireside Hearth & Home. The fireplace worked…read morebeautifully until 2 years later I had Fireside's service team come to my home to clean the fireplace. Ever since they perform this recommended service, light is emitting around the enclosure and looks horrible. After 6 months and numerous visits from their service team, they have not been able to resolve the issue and have no sense of urgency to resolve the issue. I do not recommend buying anything from Fireside Hearth & Home.

Pete's Fireplace Service is outstanding! Pete was great to work with, communicating clearly and…read moreeven managing to squeeze me in during a very busy season. He listened carefully to our fireplace issues, offered honest and thorough solutions, and fixed a serious error a previous company had missed, which gives our family great peace of mind. Not only did he complete the full service inspection and all repairs quickly and expertly, but he also painted our dingy fireplace, making it look brand new--all in about an hour! His fair pricing and commitment to quality as a local business owner are unmatched; I highly recommend his service, which is absolutely worth the wait.

100% recommend. Pete was easy to schedule and honest with pricing. He wasn't looking to run up the…read morebill but troubleshot the problem taking cost into consideration. 6 months later when winter came around the fireplace wouldn't start. I texted Pete and he gave some over the phone ideas to get it going again. Hopefully, I never need to have the fireplace fixed again but if I do he is the only one I am calling.

These guys were recommended to us. I won't have anyone else do chimney cleaning! Their price was…read morethe same as everyone else and they simply do a better job. An inspection is included in the price. Their cleaning removed years of build up that other companies were supposed to have removed. Highly recommend!

Thank you Kristen for your honest and enlightening conversation this day. I appreciate that your…read morecompany was not able to complete my request for chimney repair due to roof repair but at the same time as this was required by my new insurance company for a chimney that is strictly unusable and has been for many, many years, no coal chute use any longer/new Lockinvar boiler installed/with split mini A/C) you were Entirely Correct in asking why Would I? need to have it repaired when in fact it should be removed at the next roofing repair which is not due for at least 4-5 years. As the homeowner yes, it would be at a lessor expense just to have it removed altogether by a roofing firm as they would seal my roof as needed an voila! Done!! Your Honesty, Value and Integrity shown through and I Cannot Thank You enough for your enlightment. You and your team shine through as the ultimate integral part of what is "true care, honesty and service". I Thank You from the bottom of my Heart. P.S. roofing contractor coming tomorrow to assess removal of the "unusable chimney". Thanks again!

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.