I have used Thoroughbred twice now. I am so impressed with their professionalism, friendly service and so helpful. Thanks Jenna, Rob and the guys that did the installation. I would highly recommend Thoroughbred read more

We had a flood in our condo that left our carpets sopping wet - the water mitigation process required us to have the carpet pads removed to prevent mold. Luckily we had been planning to have the carpets redone anyways and we chose to work with Thoroughbred since several of our family members used their services. I'm quite surprised with these negative reviews - our experience was great all the way through. Every person we worked with was so honest and have transparent recommendations. Our installation guys they contracted with were so awesome and corrected a small issue they noticed right away with Thoroughbred with no additional hassle for us. Prices are very competitive and a great value and experience. We will definitely keep them in mind for other carpeting or flooring needs! read more

Thoroughbred Carpets & Floors - New carpet in the color "nugget" and new moulding all installed professionally and perfectly - Carpeting Near Me - Savage, Minnesota

I had a hard time picking what carpet to get and Erica was wonderful at helping me pick the best type for my dog full house. Her recommendations and knowledge on wear and tear etc. helped me to make the right choice. Wait time to installation was shorter than I expected and the guys that did the install were great! we are so happy with our super soft and warm carpet. Thanks guys. read more

Erica was so wonderful to work with for our carpet install! We love our new carpet and could not have asked for a better experience. The installer was kind and professional too! read more

We live in a townhome and Thoroughbred recarpeted our main floor. Erica was very helpful in assisting us with what type of carpet would work best. The 2 men who came to install it were efficient and did an excellent job!!! We also love the carpet! Would highly recommend this company! This was a very positive experience all around. read more

I must say that with all the problems with our third installation of flooring being messed up, Jenna made it right by sending me some gift cards for all the troubles we had getting it installed. The person they sent to do the installation was great! read more

We had Thoroughbred Carpets install flooring in our family room. We were very pleased with the service we got, the installation was excellent and we love the flooring. Overall this was a great experience. We are going to redo our kitchen and dining room and we are going to call Thoroughbred again. Great company, great service! read more

I'm still in disbelief over the pretty nasty encounter I just had in my home with Jay, who is apparently owner of this company. What began as an appointment to measure 5 rooms in our house for carpet replacement ended abruptly with him walking out the door (with a dismissive head shake on the way out), based on some pointed questions that developed about his installation practice, which apparently is in conflict with the manufacturer's (Mohawk flooring) requirements for warranty coverage. We had visited the store and selected some preliminary samples, and found their prices to be a little better than expected. We talked with Nicole, who was quite helpful, and scheduled an appointment to get our rooms measured. On a previous carpet installation (years ago, by a different installer) I had encountered fraying fibers along the seams, and after some time the carpet developed bare lines because of the loss of fibers. I decided to look into current recommended installation practices before the visit to get measured. What stood out was something that I did not know about, and that was the fact that most if not all carpet manufacturers require the cut edges of carpet to be sealed with a latex or hot-melt sealer to lock the loose fibers BEFORE the edges are joined with tape. I had also learned that an inspector investigating a warranty claim may use a UV light to verify that the cut edges were indeed sealed prior to seaming. When I asked Jay whether his installers follow this procedure, I was surprised to hear that they do not, nor has he ever in all of his years sealed cut edges prior to seaming. He said that the new carpet backings don't need it, and you don't want to do it for other reasons. At this point we were still on track to do business, although I knew I had to do some more research. He even said that he would personally seam the carpet and he would seal the edges if I really wanted it, but that was not my point. For the moment I accepted what he was telling me, indicating that my information could be out of date, but I also said that I would want to confirm what he was telling me with the manufacturer (Mohawk). But as we spoke a little more about warranties, he related a couple of anecdotes that really started to raise some flags. He indicated that I shouldn't read too much into warranties, and made the statement that the carpet manufacturer could disallow claims for many unwritten reasons, including 1) if you wear rubber-soled shoes on the carpet, and 2) if you don't specifically use a Dyson brand vacuum to clean the carpet. He also said that I should be more concerned about the warranty offered by Thoroughbred Carpets themselves rather than that of the carpet manufacturer. In my mind this is fine in concept, but perhaps less than ideal at claim time. At some point in the discussion I mentioned that I didn't care where the warranty came from as long as it was there when needed, although I was thinking that it was risky business to defy the manufacturer's installation requirement. At this point I'm ready to move on with the measuring, and look into these questions later. But at this point he made the statement that "maybe you don't want to do business with Thoroughbred Carpets". I indicated that I had no problem with how they did things as long as I had warranty coverage, but that I would be calling Mohawk to verify this new information. But Jay was a little "elevated" by this time and began doing most of the talking. The rest of the conversation largely consisted of Jay schooling me on his expertise and the value of trust, dismissing the information that I had found by doing a fair amount of research ahead of time. The visit had already gone south, and his mind was made up. He was heading toward the door, talking only, not listening, stating repeatedly that "You don't get it, I just don't want to do business with you" and giving that condescending head shake as he exited. A quick call to Mohawk Flooring directed me to a technician (quickly, I might add) that categorically confirmed that edge sealing IS a requirement to obtain warranty coverage, and he volunteered that this is confirmed by inspection with an ultraviolet lamp. He also nearly laughed off the other claim that Jay had made about rubber-soled shoes. He also specifically denied any brand-specific vacuum cleaner requirement. He also confirmed that to the best of his knowledge, the edge sealing requirement was industry-wide and not just specific to Mohawk. I called Jay to tell him what I had learned, and he didn't want to hear it. "Why are you calling me?" he said. "How many times do I have to tell you I don't want to do business with you" He even included a little personal dig, a zinger at the end. How professional. Okay then. Do it your way. If you choose to have Thoroughbred Carpets do your installation, I would suggest that you first pose the question: "Do you edge-seal your cuts before seaming?" read more

Erica S. John was a great help at the store. She really helped my husband and I agree on the carpet as we were not finding what we each wanted. It was great working with her and setting up our installation. read more

I must say reading some of these angry reviews really had me wondering if they were talking about the same place..regardless all places of business are going to have the occasional bump in the road. I was always comfortable during all 3 of my jobs I had thoroughbred do in my house. It was just refreshing knowing my dollars were going towards a local family business that's clearly made others smile over the 30+yrs they've been around. They walked me through the whole process feeling good about the product I had chosen, all the way to the installation that completed my homes beautiful transformation. It was an easy choice to roll with the thoroughbred service vs. corporate Home Depot and all the other places that decided to add flooring to there already full menu of $ervices. If I want lumber or toilet bowl cleaner the depot would be my best option, but for flooring I'll leave it to the pros at Thoroughbred in Savage, mn!!! read more

We had our carpets replaced in our upper level, and I loved the experience that we had! Coley was amazing at helping us find the right carpet and really patient with our decision. We also priced out Home Depot, they were a month out JUST TO MEASURE. Coley figured out an appointment to measure within the week. We are about to finish out basement and I know that Thoroughbred and Coley is who will be visiting when it comes time to carpet! Thank you all for the hard work! read more

If only I would have read & taken the 9/7/16 & the 12/30/16 review seriously, I would have NEVER moved forward with the carpet & install with the Savage location. I cannot agree more with the negative, but very truthful reviews, & have experienced a very scary encounter with Jay, after nearly every wall in my home was damaged, by the installers. Just before the carpet install, I hired a contractor to Kilz & repaint my home. Please know that Nicole, the designer, was a delight to work with, however, after returning to my home after the new carpet install, & seeing how horrible the walls had been damaged by the carpet installers, I took several pictures, & contacted Nicole immediately. She had scheduled this Jay to come see the damage & hope for a resolution, however, he showed up 45 minutes after the appointment had been set, & had called me stating that he was at my home. I made it clear to Jay that I had called the Savage location, getting voicemail only, & had left a message, concerned of where he was, as I had to return to work after he did not show up for the set appointment. Regardless, I had to set another appointment with Nicole for Jay to try again & be on time for the set time. He showed up early, which was a good start to what quickly escalated into a frightening experience with Jay. He became very condescending of the rational of how the damage to the walls occurred & that it could not have been from his installers, despite the fact that I had just had them all repainted & had not moved a single item into the home prior to the carpet install. He then stated that they do not warranty damage. I told him that I need to make sure that the damage be repaired, as it was very extensive, he then stated to me, "or what?" At this point, I was speechless, & afraid of his behavior. My reply was that I would have to work with The Better Business Bureau or with someone who could help me as a consumer, get the repairs handled. Jay immediately stated that the conversation had been recorded & that he will not tolerate threats, & stormed out of my home continually stating that "from now on, all communication will be in writing", & that he will not be threatened." I am still shocked by Jay's lack of professionalism & unacceptable behavior, even as I write this. It is discerning to know that a person of this demeanor can be in a customer service role. I hope for better business practices, so that the company does not fail. read more

Do not do business with this company. If you have any type of issue with this company, the owner Jay does not want to hear about it. He will tell you that there are a lot bigger problems in the world than yours. He has absolutely no customer service. We had an issue with defective carpet being installed. It took 3 visits to our home before it was decided to order new carpet. They do not talk with their contractors at all. Had they done so, it would have saved us a couple of visits. When the carpet was in to replace our carpet, their was a large oil/grease stain in the carpet. The contract installer was told to just clean it and to not tell us. Luckily, we had an honest installer and he told us the carpet was stained. Finally, on the third time, we were given a decent piece of carpet installed. For all of our time and having to take off from work, absolutely no discount was offered. Do not do business with this company. There are dishonest and do not believe in customer service. read more