Great floors staff from carpet sales, carpet measuring to carpet installation was outstanding. We…read morewould highly recommend working with the Lacey store staff for any of your flooring needs. I especially want to acknowledge Gavin, and Jose (and his work crew) for a job well done. Thank you!

We would like to offer our honest review of our fabulous experience with Great Floors in Lacey…read more Beginning with Michael Shultz who understands how to take care of his customers and doesn't miss a beat with follow up and excellent customer service. We were living out of state and visited Michael at Great Floors for carpeting, LVP flooring and granite countertops. We were here one week and then gone for a month, before permanently moving to Olympia. A lot of communication, moving parts, changes and questions/answers were needed to complete this large project in a month's time. Not only is Michael delightful, but his attention to detail was unpresented. We felt he 'had it covered' every step of the way. Working with Michael and his assistant was simply a pleasure. The most important message we received from Michael was making sure we were happy with the service, products and results. In addition, he offered services over and beyond what was expected. Pricing was fair with him utilizing the 'best deal' for us and negotiating with the granite supplier. We come from big cities and noted it was refreshing to have such a positive experience. Michael, you Rock and we look forward to working with you and your team again!! Pictures to

B&R flooring is truly incredible. Our house was damaged during a bad pipe burst during a freeze…read morelast winter and we had to suddenly replace all the tile in our kitchen, laundry room, fireplace surround, and downstairs bathrooms due to water damage. B&R helped turn a terrible experience into a silver lining opportunity to beautify our home. Brian C, our contact there, was amazingly helpful, attentive, and patient as we wrapped our heads around the scope of our project and our vast tile needs. He answered all of our questions and did not pressure us into making a hasty decision. B&R's price, selection, and range of products was excellent compared to other suppliers. We were able to get terracotta, terrazzo, slate, Zellige tile, subway tile- all at the same place. We ended up leaning into a handmade aesthetic with glossy greens, blues, and earthen hues. I am beyond happy with how our project turned out and the customer service at B&R was top notch. They have earned us as repeat customers for any of our future projects for sure. They also have great hard wood and carpet options. I happily recommend them to any homeowners who are looking to remodel, rebuild or upgrade!

We purchased tile from B & R Flooring and had a very disappointing experience…read more When I called to arrange a return, our salesperson Brian said we were past the 30-day window -- even though it had only been about a week. He told me he would contact the manufacturer and get back to me. He never did. I followed up twice more and received no return calls. My husband also tried reaching him and did not receive a response. Here's the thing, nowhere in the paperwork is 30 days stated. To make matters worse, the contractor Bryan recommended botched our project, leaving us unable to use the tile. When we returned the unused tile to the store, they refused to issue any refund. The lack of follow-through, communication, and customer service was extremely frustrating. We expected better support, especially after purchasing materials and trusting their contractor recommendation

We contacted Mikhail with an urgent job the evening of 10/25. We needed our carpet removed and…read morereplaced with vinyl planks on our stairs and second floor. We needed it done by this weekend and he was able to remove the carpet 10/26, assist us with purchasing the correct flooring and stair materials and completed the flooring by today, 10/28. He gave us a very fair price and his work was extremely high quality. If you ever need flooring done I could not recommend anyone but Mikhail, he is extremely responsive, works hard, and provides fair prices. Thank you again Mikhail for everything you've helped us with! If we could give more than 5 stars we would!

Mikhail from installPRO installed by hardwood flooring and was very professional, meticulous and…read morethorough in his work. He worked at a steady pace and ensured their was no degradation in quality. His tools were pristine and he cleaned up daily after work. He went beyond to complete the job on the weekend before the cabinet guys arrived on Monday. I would highly recommend him.

We are so happy with our new floors. Ernesto and team were absolutely fantastic. I couldn't be…read morehappier with the results from Pacific Flooring! From start to finish, the experience was exceptional. They offered great value compared to other companies I looked at, and their work exceeded all expectations. The team completed the flooring for my entire home in just two days--fast, efficient, and incredibly detail-oriented. The quality of their work is outstanding, and the finished product looks absolutely beautiful. I was especially impressed with the level of personalized service I received throughout the process. Pacific Flooring has definitely earned my trust, and I will continue to rely on them for all my flooring and related needs. Highly recommend!

Ernesto and Katherine were absolutely awesome! They provided great service, price matched the…read moreestimate I got from another company, and installed my floors quickly! The installers were fast, friendly, and produced great work! I will definitely use them again!!

We needed to replace a few tiles of LVP in our kitchen. I gave carpet liquidators a call to see if…read morethey had any in stock and Marquise did a deep dive in the warehouse to see what he could find. When I got to the warehouse after a pretty lengthy drive, he had it ready to go for me at the front door. Since they had a lack of supply and there were not enough pieces for a full box, he sent me home with all that I needed to complete my job. This will be the first place that I call for any flooring needs. Drive time does not matter when there is such great communication and customer service!

We were looking for a specific carpet and went into the store during a sale. There was zero…read morepressure. We were greeted, given information, and left to browse. After finding what we wanted, our needs were met full on. We were given options as to have the carpet stored for awhile, which we needed. The carpet came wrapped in plastic to keep it safe and clean. The price for this particular wool carpet was extremely good. The staff were sensitive to our low budget needs and made this an easy and pleasant experience. Marquis was especially helpful, meeting all our needs in a very friendly manner. Based on our experience, we recommend this place 100%.

Wow!!! First let me start by saying the service provided by Yuri and Slav was incredible! I can't…read moresay I've seen a team with such a solid worth ethic in a very long time. They were respectful of my home and time, offered great pricing, were honest and fair, and overall a pleasure to work with! I'm selling my home and I'm actually jealous to be doing so. I realized after the flooring and carpet they put in, that I should have found them long ago and had it done so I could enjoy it. I'd recommend this company to anyone needing this work done. I'll be call them again before moving to replace additional carpet in the bedrooms! Yuri and Slav I'm so impressed thank you for making my home so much better!

Yuri and David installed our laminate floors and new baseboard in our entire house in Lacey back in…read moreDecember of 2020. It went perfectly and their work was impeccable and perfect. 4 years later? They just installed floors in our daughter's house in Lakewood and once again? Perfect! They are clean, fast and don't except anything less than total customer satisfaction. Total pros. Would recommend them for any job, anywhere. Find these guys. Use them! You will be absolutely happy!

I recently had new carpet installed by CARPET & FLOORING SPECIALIST and could not be more pleased!…read moreThe crew was professional, courteous, and arrived right on time. They worked incredibly hard, paid great attention to detail with the seams, and made sure to tidy up everything before they left. The new carpet looks fantastic and has completely transformed the room. I highly recommend CARPET & FLOORING SPECIALIST to anyone looking for quality service and workmanship!"

I have been meaning to write a review for awhile. These guys are phenomenal! We are returning…read morecustomers and plan to go back for more work. Quality of work is top notch, communication is probably the best I have had in a long time, nice little showroom, didn't feel pressured to pick something, gave good advice for a room when it came to carpet levels, it actually saved us money in the long run...I can't say enough about this place.

TLDR: Erik was very communicative and his team were great. Advice for homeowners below - do your…read moreresearch!!! We have a baby, and wanted to change the floors of a house we bought for durability and aesthetics before moving in. There were also a number of creaks in our floors, and we wanted to get them fixed. Erik's team was able to take off the carpet and existing pine hardwood, level the floor, and install the laminate we picked out. His team came at 8am every morning and they finished by evening when we came back. We did this before we moved into our new house, and we love the way our house looks and feels now. Erik (the owner) was the first to come do the consultation, he was quick, and to me he felt very trustworthy from the beginning. He was also communicative throughout the whole process - often on the over-detailed side. And among the other offers, his was reasonable in price (compared to others) and according to our quick timeline. That said, when you get work done you may come across hurdles and it's important you get alternate opinions. As first time homeowners, we assumed that getting flooring done is straightforward. Apparently it's not. We were warned that the initial quote may be affected by the state of our subfloors once they take out the existing flooring. We got an urgent call saying that there was a lot more unevenness in our floors than expected, and that they would have to pour self leveling throughout the entire house, which was a quote of 90 bags, at $150 each. We were told that was the only option, and were strongly encouraged to go this route to make our timeline. After getting evaluations from multiple other flooring experts, we got alternate advice for up to 12 bags of self leveling, max. Our home is only 10yrs old. 90 bags of self leveling is enough for an entire apartment building, and weighs over 2 tons. Apparently the only way to guarantee absolute evenness is if you just pour self leveling on the entire floor, and also easier for the workers. But we opted for the labor-intensive (but more cost effective) way of going through the whole house measuring each high point & low point, sanding down the high points, and only pouring in the patches at the low points. Needless to say, we rejected the proposed approach and Erik's team was able to handle the uneven subfloors with only 3 bags. Three. Unfortunately, this issue resulted in several days delay in the completion of our project, not to mention a lot of additional stress. We wish this hurdle had not happened. That said, we are proud to have not caved under urgency and stress - it would have cost us 13.5K! That said, after consulting quite a few flooring companies - I noticed that each will use different numbers for labor, materials, demo, etc. They also suggest different approaches like keeping quarter rounds on baseboards or ripping them off and attaching new ones. Adding transitions as an additional cost or not, etc etc. Get as many quotes as you can so you understand what is the average price you should expect to pay - they may charge differently, but at the end of the day they have to meet their numbers to pay their guys and still make a profit. Flooring costs more than I expected, and most of the quotes I got were 14-20K for 2 story house around 2000sq ft. (Bathrooms excluded). At the end of the day, we love our new floors. Erik was extremely communicative through the whole process. His team was hardworking, and finished the work before we had to leave on a trip. They were detailed for the part of the floor which met the fireplace, making sure it was flush against the uneven hearth tile. There are barely any squeaks left in the house. They came and resolved any concerns we had. They were flexible with movers coming as they were finishing the last day. All in all, although there was a hiccup in the process, we did have a very good experience with Erik and his team. And, I'm confident he will recommend the spot patching method for leveling the floor for future clients. Thank you for making our floors one of my favorite parts of the house now, Hardwood Plus!

Erik provided a professional experience from start to finish, and despite a few unforeseen issues,…read morehis team left me with a replacement floor that turned out exactly as I'd envisioned. When I sought estimates for this carpet replacement project on Yelp, Hardwood Plus was the first and fastest reply. Erik showed up on time and quickly gathered the information he needed while explaining some of the things that could go wrong, like leveling issues or finding something unexpected beneath the old carpet. He promptly provided a quote, and kept in touch via text message (a huge perk for phone call-averse people like me). When we visited the showroom to pick out the carpet and sheet vinyl pattern, it came as a relief that Erik was not interested in upselling - he'd present options, explain the pros and cons of each, and trusted us to make our own decisions. The first issue occurred on the installation day, when Erik messaged me to say the carpet had not arrived yet. He was apologetic and explained what had happened, but we would still have to wait another week for it to arrive. The second issue occurred after his team removed my old carpet: they found the tiles underneath contained asbestos and needed to be sealed, for an additional cost. This added another day to the sheet vinyl install, but this was a possibility he had mentioned early on. The team also accidentally broke my dryer vent, but Erik agreed to fix it with absolutely no fuss. Finally, there were a few little bubbles in the sheet vinyl I had to push out. But now that it's all done, I am absolutely over the moon with how great my new floor looks, and how delightfully plush the new carpet on the stairs and guest room is! Hardwood Plus is communicative, professional, friendly, honest, diligent, and timely. They do great work, take responsibility, and ensure your satisfaction. I can't recommend them enough.