I purchased four expensive trees from this nursery. Shortly after planting, one of the trees began…read moreshowing signs of significant stress, while the other three - planted in the same area and under the same conditions - continued to thrive. I contacted the nursery for guidance and assistance but did not receive a response for more than two weeks. When they finally replied, I was told they do not guarantee their plants. No effort was made to inspect the tree, discuss possible solutions, or offer any accommodation. Instead, the response focused on suggesting that the issue was the result of something I had done. I understand that plants can be unpredictable and that not every issue is covered by a guarantee. However, I was disappointed by both the lack of responsiveness and the unwillingness to work with me toward a resolution. As a result, I will not be doing business with this nursery again. Based on my experience, customers should not expect much support once the sale has been completed.

HORRIBLE CUSTOMER SERVICE! First time visit on 4-5-25…read more Spent about 30-45 minutes walking around looking at trees and shrubs. It wasn't too busy, maybe 20 customers all perusing the lot. Not once did an employee offer to help. One employee was not busy and actually walked in a circle around me then went over to help someone else thirty feet away. I then saw the same employee helping another person that just came in well after we did. Not a single employee greeted us. We were looking for specific items and had questions but were ignored. Although the inventory is quite good, we wound up going to another nursery in town and spent a few hundred dollars on shrubs and got amazing customer service. Looks like we won't be going back to Shooting Star Nursery ever again. First impressions are always lasting ones.

The old owner took far better care of the plants and trees. Also had a better selection to choose…read morefrom. They also knew what they were talking about, The service today was sub par, he didn't know anything about plants.

Amazing customer service! We were greeted immediately and offered help. After an employee showed…read moreus around, two more staff members asked if we needed help. All were friendly and extremely helpful. Although the inventory isn't huge, there was a wide variety and a pleasure to come here. We wound up buying six large shrubs for our property and would definitely go back!

Lots of plants, shrubs and trees to look and buy from. They are able to deliver locally.read more

This family has a great Nursery, lots of different plants, all different types of trees and bushes…read more Great for landscapers and residential gardens. I love this place. Great on prices too. The family is bilingual and give Great service.

Everything..starting with Aaron and his darling little helper daughter. He was so helpful to…read moreinclude recommending an unloading attachment for a half ton pick-up ( at Harbor Freight $59.99 and it is returnable after use up to 90 days AND no restocking fee) but if you OWN your pick up ( not renting like myself) KEEP IT ! 45 SECONDS IT TOOK ME TO UNLOAD 1/2 YD OF GRAVEL, which enabled me the time to go back for another 1,/2 yard. Unfortunately I can't think of the other guy there that helped me, but HE TOO was so helpful. If you haven't been here just a heads up it's not difficult, but it's a little confusing to get there..( probably just me) but in Phoenix Or. and the prices were better than most I had checked . They also have "growing" supplies, . Did I mention Aaron installed that machine for me? Thank you Aaron and my other helper employee! I WILL BE BACK AS SOON AS I CAN!

Did not ask the young man's name that delivered my soil, but he was extremely accommodating polite…read moreand was able to more than meet my needs. Reasonably priced accommodating with delivery time not to mention the rates are fair. I will call again when I need any landscaping products. Thank you.

First time here, large selection of plants, very friendly and knowledgeable staff. Took a while…read morefor someone to come out while we walked around. More signage on plants would be helpful (variety, care, conditions, etc.) Prices are reasonable.

Hear all about it. The customer service at this nursery sold me on buying 3 trees…read more Josh and Sara are extremely knowledgeable and led us to making better decisions for our yard. Went to 2 other nurseries before Cascade and when we asked about certain plants they just pointed us in the direction to where they were. Josh educated us about the two different trees I was considering and then based my opinion on his facts. Needless to say, our numero 1 Nursery will be Cascade. Thank you so much for your assistance.

I thought I was overreacting to the owner. He IS rude and condescending. I haven't been back in…read moreseven years!!!! In addition, his prices were higher than other places. I shop Grange and Southern Oregon Nursery!! Oh, and Four Seasons!!! Lowe's has great clearance items!! Oh let's not forget BiMart!!!! Always great sales around Mother's Day ! So many options other than this guy!!!!

Yelp said permanently closed but it is open! Great plants…read moreand good service. Been buying flowers and vegetable plants for years. Support local