Stayed for business at the Quality in RDL. Even though the hotel was reportedly pretty good before,…read morethe new GM in place has certainly made her presence felt as service was impeccable, amenities were on cue and rooms were spotless. Had a few Wi-Fi hiccups probably because of the ongoing snowstorm that was raging in Québec at the time but I hear the installations have been much improved since. Un excellent choix pour un séjour d'affaires dans la région. Le déjeuner est à la hauteur des attentes, et la salle de rencontre était spacieuse et bien équipée. On recommande !

The staff was very friendly during check in. They also kicked up their level of awesomeness when we…read morecame back with takeout food - they dug up some salt/pepper/butter from their breakfast area. That was awesome. Room was good. Bathroom was nice. Breakfast was ok, but the staff for that was also very friendly! Wouldn't hesitate staying again if in the area.

Clean. Private. Can park right in front of my door! Love the floor. Simple decor. Great grass space…read morefor walking dogs !!! Wish the window covers were a bit darker. My fridge was too loud - it had a high pitched squeal so i had to unplug it to sleep.

Small but clean rooms. Nice staff. Same staff for breakfast room and receptionist. I was able to…read moresee a river from my balcony. They also have small cottage type rooms too.

Pooh and I stayed here while visiting Kamouraska and Riviere-du-Loup…read more The hotel has many amenities like a spa, gym and pool. The pool was closed. Our room was large and had wood floors instead of carpet which we liked. The TV was internet ready and apps included Netflix and Amazon Prime which was a bonus because the cable channels were basic. The room had also a small fridge, a microwave, a safe and coffee maker We had a king bed and a pullout sofa bed. The view was the parking lot and a car dealership but none of the views were amazing. The only negative comment about the room was the bathroom. When we arrived we saw long, black hair all over the floor. Pooh took a picture of it and showed it to the person at the reception. The man said he would send someone up to check it out but when the maintenance person arrived he only looked at the floor in the living area; he didn't even go in the bathroom. I ended up cleaning the bathroom floor. For that reason only I give this hotel 3 stars.

I travel a lot between Ontario and Nova Scotia and am always looking for a nice place to stay…read moreovernight to break up the drive. For Hotel Universel, you should just keep driving by. Upon check-in I was told none of the restaurants were open that night. (this may be a Mondays problem?) I was given a list of local restaurants that deliver food to the hotel. I called St. Huberts, it tool over 2-hours to get food delivery. For a relativerly expensive travelers hotel ($177 a night) they can do so munch better.

Absolutely every amenity fully functional and spotless. Great hosts. I don't speak French and was…read moremade most welcome. Although I was here in high season I consider the price a good value. Forget the chains, come here. Also loved parking right outside my door.

It is nicely situated, with a view across the St Lawrence and the view is particularly good at the…read moretime of sunset. The gentleman we spoke to when trying to make a reservation, refused to attempt to understand English and at the end of the conversation, I repeated clearly in French slowly, our reservation details. Of course, when we arrived we had been omitted from the reservation list. "This is the only table left" we were firmly told pointing to a small table in the middle of a lounge area, as we surveyed the half empty dining room. It was noticeable that the only two parties who spoke in English were seated in the same area outside the main dining room, furthest from the prized window over the St Lawrence. Interestingly, a Francophone gentleman arrived twenty minutes later, also without a reservation and was promptly seated by the window without any fuss. There were never less than three window tables available, the whole time we were there. Both the soup and the salad appetisers were unexceptional, except that the salad had some grit in it. The seafood risotto had clams, mussels, shrimp, bacon in it and was correctly al dente. The Confit du Canard was fine, with mushroom Papadelle. As my partner said "it is all right". The fruit sorbet and crème brûlée were standard, the first gave the impression that it was of commercial origin and the latter had hardly any crust. We were told "the tip is not included" loudly when presented with the bill.

Stopover Package is perfectly priced & worth every penny! While road tripping with a friend from…read moreToronto, ON to Charlottetown, PEI we stopped here after many recommendations from friends & family who make the trek regularly. The food is out if this world and the service is impeccable. Just what you crave after 9 hours of driving & too much junk food!

Did not stay overnight... experience occurred August 15, 2026…read more Advertises online as a peaceful resort, showing online pictures of lovely interior and exterior spaces. Do not fall for their bait & switch tactics. We were sent to a crappy motel room in a separate building on the property. Old, rundown building with exterior room access, no view, lumpy beds, sink in outer bedroom, and musty stale air triggering an immediate asthmatic reaction. Yuck! We set up a portable air purifier and escaped the room to enjoy the resort amenities. We were directed to an exterior patio by front desk staff and invited to enjoy fire tables and a view. On patio, staff were banging around, clearly setting up for some event. No chairs around fire tables. When I said I needed fresh air because of asthma & poor air quality in the room, owner (not yet identifying himself as such) brusquely informed us that the patio would be closed at 3pm to guests as there would be a wedding reception. Snapped at us to use "other patio". Other patio was an extension of first one with bistro tables outside of a closed restaurant. No view, not even a snack or drink available, and very uncomfortable... then someone started smoking! Stopped by same man as I walked to front desk to request a different room. He said no other rooms were available but he would check and that he was the owner. Said that maybe I should leave, that he'd reverse the charges. We spoke privately and decided to take him up on the offer. Searched for him, were directed to lobby and while we waited to speak to him, we were told he'd entered our assigned/occupied room without notification, permission, or our presence. We later noticed that an old window was partially open. When I requested the proffered refund/reversal of charges, he became verbally abusive. I told him that it was a shame because we'd been looking forward to a lovely resort room as shown online, not what we'd been given and that I hadn't seen a motel room like that in over 40 years of extensive travel. He justified the state of the room by pointing out that we'd only booked directly online the prior day. He had a very public temper tantrum, yelling and demanding I get out of his hotel (despite my stated intention to leave), he refused me any paperwork for the credit card reversal, and yelled that I'd insulted him by calling it a crappy motel room... exactly what it is! He chased us to the room and to our vehicle, continuing to scream at us, gesticulating wildly, threatening to call police (no cause to), telling us to enjoy sleeping in our car (we thoroughly enjoyed a stay at the Fairmont Chateau Frontenac in Quebec City that evening). We do not recommend a stay at this place! It is not a relaxing resort or room, it is a weathered old motel and room with apparently no updated HVAC or other expected amenities. We found the owner to be abusive, arrogant, uncommunicative, and unprofessional. He was not concerned with his guest's concerns, health, or experience. We have never had an experience like this in our 63 years!

The room we stayed in needed some serious tlc. No air conditioning and all screens had holes in…read morethem. Had to close every window (mosquitos & black fly season). Made for a very warm and very uncomfortable sleep. No decorations on walls I.e. picture frames, etc. The bathroom needs a major renovation. No confortable chairs. TV was on a small table and very low. Impossible to view from the bed.

An older hotel that is conveniently located. The staff at the front desk are friendly and helpful…read more I had some problems though. The first room that I was assigned reeked of cigarette smoke. I requested a different room that reeked of curry. I opted to return to the first room and just open the windows. The major problem I encountered started at night and seemed to be the a/c system from other rooms as I turned off mine. The a/c system is ancient and the noise it made bothered me so much that it made falling asleep difficult and staying asleep also difficult. It drone on in a strange way with the sound traveling through the walls into the bed. The a/c unit in my room was really loud and made strange sounds periodically. I turned it off. The fridge was also make a strange high pitch noise. It was plugged into an extension outlet with other things. I unplugged a few things and that weird sound went away. The breakfast was better than average for a Comfort Inn...It would be worse in the USA. I got a couple of mini crossaints, jam, and butter, banana, and yogurt (better quality that US equivalent). The coffee was really weak...watery but drinkable...The coffee cups were tiny! Because of the noise and smell problems I will not be returning to this property.

We pulled in here on our way to Montreal, with our doggie, and were delighted to have a very clean…read moreand modern, updated room. The mattress looks brand new. The desk has plugs for laptop and phone charging. There's a microwave, a mini-fridge, and a coffee maker. The bathroom is updated and spotless. We are looking forward to the included continental breakfast. I highly recommend this hotel.

We tried to book here again this year and apparently experienced Anglo hostility…read more Girl on the phone suddenly claimed the hotel was not pet friendly even though we stayed here literally last year with our puppy and she's completely full of crap. They just simply didn't want us there for whatever reason.

This place is a jewel. The owner has poured his heart into it and done a fabulous job of renovating…read moreit. I chose it because it was affordable, and I only needed a place to sleep for the night. I did not expect to get a view of the water out my front door and a room that was like new and really nice! I would love to come back sometime and stay longer. You will not find a better deal.