Completely scammed by a delivery. Lost $100 and was lied to. Food was rotten They denied it and won't deliver new one or refund read more

Nature Santé - Curdled food - Health Markets Near Me - Montreal, Quebec

Terrible service... A terrible response to the situation. Instead of taking responsibility, Nature Santé blamed me for selecting the shipping method. I did no such thing. I simply placed an order. They chose how to pack it and how to ship it. My order contained frozen and refrigerated food and arrived with only three or four small ice packs, all completely melted. I was downstairs to pick it up within 10 minutes of being notified it had been delivered, yet the food was already warm and unsafe to eat. To make matters worse, they packed heavy products on top of the frozen items. Once everything thawed during transit, the boxes became soggy, crushed, and damaged. I've provided videos, called customer service at least five times, and I'm repeatedly told to wait for an email. Meanwhile, I still have a box of spoiled food because no one will tell me whether to return it or throw it away. How can a company blame its customer for the shipping method when the customer didn't choose how the order was packed or shipped? If they can't ensure perishable food arrives safely, they shouldn't be offering delivery to my area. read more

Order placed online, overnight (3 day) shipping paid for. No notification of out of stock items. Emailed a few days later to ask for update, reply stated we will look into it. No further reply or explanation. Follow up call to find order, informed some items out of stock. Poor communication, poor website inventory. read more

Petite découverte par hasard Nature Santé sur Queen Mary a MTL. Pleins de produits sans gluten de toutes sorte. En voici quelques uns. read more

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How is this place still in business? They do not stand behind their products. When you get something that is clearly defective, they say its OK to eat - which is DANGEROUS! Ugh. Then they expect you to pay for return shipping even though they sent you a bad product. What a waste of time. read more

I ordered 9 yogurt and vegan cheese products from this company and paid the expensive shipping to get them to me fast. They decide for all these products to put two small tiny cooling packs and send me 3 products that are near expiry. They put in a cooling wrapping which is utterly useless because there's nothing covering the products with these two tiny packs at the bottom to keep it cooled! I know vegansupply will actually TELL you it's going to expire and discount the item so maybe I'll start shopping there. Even worse at first I thought only 3 of my 9 items had gone bad when I asked for a refund but it was all the cheese, 7 of 9 because they didn't bother to properly ship it too me. Even my yogurt tastes weird. No consideration made at all. My order total for these was almost 140 dollars and the shipping is 23. I made an order before with no issue with putting enough cooling packs, a smaller order that had much more cooling. Nor did I get food two days from expiry with no cooling protection. How wasteful. So the rest of my order is a waste and lost money. Beware shopping from here. I know other people have had bad experiences with being sent products gone bad or too close to expiry to be sold and shipped. It's not difficult to properly package your products consistently and be transparent about expiry dates. At least other companies discount them or tell you beforehand. read more

I've been a customer of Nature Santé in Montreal and have spent quite a bit here over time -- but after my recent experience, I won't be returning. One of the items in my order, a bag of protein powder, arrived cut open and spilling inside the box. I immediately emailed the store with photos. Instead of handling the situation professionally, I was told the slit was "a clean cut" and must have happened after I opened the box myself -- even though the damaged bag was at the bottom under other items, making that explanation impossible. When I called to discuss it, I was met with rudeness and defensiveness. The owner, Francisco, repeatedly interrupted me, refused to consider any possibility that the damage occurred before shipping, and made it clear he wasn't interested in customer satisfaction. My husband joined the call and pointed out that any good business would simply replace the product or write off the loss -- Francisco's response was to argue, say he "didn't care if we ordered again," and only begrudgingly agree to refund the item once we sent it back. It's obvious from several other Yelp reviews that this isn't an isolated incident -- many customers have had the same type of experience with Francisco's attitude and lack of accountability. Nature Santé might have a good selection of products, but good businesses are defined by how they treat their customers when something goes wrong. In that regard, this store fails completely. Francisco doesn't deserve the one star rating, should be a zero but I'm forced too give it to him as the minimum is a one. read more

Do not use this company. I am giving 1 star because no option to give less. Do not use this company for delivery, if there is any problem they will not do anything to help. I placed my first order with them for refrigerated goods and one week after they shipped they want to deliver to me, and expect me to keep the goods. read more

Stay away from this store! I ordered a few packages of their corn semolina online. First they refunded one without any explanation. After a while as I didn't receive the product I emailed them for status they told me to contact carrier. No tracking number was provided. Eventually when the box arrived half of the packages had the front seal ripped and scotch taped poorly so that semolina spilled all over the box. When I emailed asking for refund on the two defective packages and sent them the photos they replied they would refund it if I sent the product back. I'm in Toronto. They are in Montreal. The two packs combined cost $6! Of course it didn't make sense for me to ship it back. Terrible customer service. read more

Nature Santé - Packages were obviously tempered with. - Health Markets Near Me - Montreal, Quebec

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Francisco really needs to be nicer to his clients, instead of cancelling our orders and hanging up when we inquire about an order we received no follow up on. I think it was convininient as most likely the product was now sold out.... Not ordering from them ever again. Very rude! read more

Je suis allé à plusieurs reprises et je confirme que c'est un front pour une autre industrie, le staff change tout le temps et au courant de rien. Les gens dans cet établissement sont là pour vous fourrer. Tenez-vous loin. read more

Unfortunately some of the worst customer service I've ever experienced. I ordered a bag of 80g of lemon balm and received 35g. When I inquired about it, Julieth (the only member of the "customer service team") seemed unable to understand the issue. In three separate e-mails, they assured me it was the same product. Then they stopped replying. When I took it up again the following week, suggesting a partial refund or store credit, they told me they didn't accept exchanges for opened products. No further solution offered. Extremely frustrating experience. No stars. Would not recommend. read more

Worst customer service experience I've ever had. I honestly can't believe this is an actual business. I spent $160 on sparkling waters including a $40 shipping fee, they literally just put them in a box with absolutely no padding and they all exploded. UPS advised me that they would discard the product as it was so damaged. Nature Sante refuses to refund my money or send the items again. Francisco is unbelievably rude. I hope they go out of business. 0 stars. read more

Terrible and selfish company. Package was delivered to neighbours house, provided video proof of theft as well police report for them to tell me they can't do anything about it. Continuously arguing for a package under $100. I've spent thousands with them since they have opened and was treated absolutely disrespectfully. Take your money elsewhere, they do not care about their customers just care about taking your money! read more

I was looking for frozen pink pitaya for my smoothies and I found it on their website. They offer free shipping for Montreal and surroundings for orders of a certain amount, and orders placed before 11am are delivered on the same day. However from the items I ordered, 2 have been refunded, another item has been replaced by a completely different product. But I really needed that item! Their website isn't updated as some of the products can be added to the shopping cart even though they are not available. I was concerned as I didn't received any message about the delivery, only to find the box outside my door the next morning. Despite the confusion, I am thankful for the fast delivery service. read more

Absolutely terrible customer service. I wanted to return a defective item that I had opened. I discovered its issue within normal usage (silk dental floss). There are some stores that do accept returns on such items so I checked the receipt and store site for their return policy. There wasn't one laid out for in-store purchases. I then spoke with an employee. They admitted that it wasn't clear and suggested I talk to the manager since it's his call. Fair. This manager was completely disrespectful and rude. He would consistently cut me off when I spoke, was blatantly flippant, combative, and tried to blame me for the defectiveness of the product to avoid any responsibility as the manager and self-proclaimed owner of the store. When I called him out on his treatment towards me he denied it and said that I'm the argumentative one. if you want to stick to your store's policy ( that you created!) that's one thing but in no way does anyone deserve to be spoken to like that. Do not recommend at all. It's unfortunate because the rest of the staff is cordial but I cannot in good faith recommend this store to anyone because of the owner's behavior. There are better local health stores in the city that will at least treat you with basic human decency. read more

DO NOT ORDER FROM HERE! The worst customer service I have ever received. ordered $150 worth of food and the box arrived destroyed and all of the food moldy. Their customer service is non existent, it is two people. Francisco is literally the rudest person I have ever spoken to, saying this was my fault and refused to refund me. Save yourself a headache and do not support this business! read more

I frequent these types of places for a couple reasons: 1. My wife has celiacs and requires a gluten free diet 2. The natural and organic food selection is intriguing In Montreal, I particularly prefer Nature Sante. Nature Sante is conveniently located on Queen Mary, directly across from the Snowdon Metro stop. Specifically for gluten free items, they have probably the largest selection around...GF alternative flours for your own bread making, bread crumbs, cereal, bread, pasta, pizza crust, crackers, cookies, etc. Additionally, they have a large bulk food section for rice, quinoa and oatmeal among many others, as well as a wide variety of natural cooking oils like sesame or grape seed that are difficult to find in the common Montreal grocery store. They even have a large display of vitamins, which includes my personal favorite brand, Solgar. The staff is always willing to help and ready to answer any question you may have, and even their prices aren't bad. I personally would much rather support this local business by paying the same price for GF bread as I would across the street at the Metro grocery store. read more

Nature Santé - Store front - Health Markets Near Me - Montreal, Quebec

BUYER BEWARE, THEY DON'T BACK UP THEIR PRODUCT If there was a ZERO rating this company would receive one. Unfortunately for us we didn't read the reviews prior to ordering. We had ordered 2 jars of the Coconut Cult, at $29/each + shipping, etc. Certainly not an inexpensive purchase for 2 small jars of yogurt. Pricing however is not the concern or issue. When a product gets delivered rancid and makes the consumer sick Nature Sante's response is "well that's not our fault". Andy, the gentleman I spoke to was unhelpful and just said well it's not our fault and you'd have to speak to the owner, Francesco. Well, judging from many of the other reviews out there Francesco doesn't seem to want to back or stand by the product when there's an issue. A business should have pride in what they are selling and back it accordingly. NATURE SANTE DOESN'T WANT TO BACK THEIR PRODUCT, WHY SHOULD ANY CONSUMERS BE INTERESTED IN PURCHASING THEIR PRODUCT?? WIth your customer having over 50,000 followers on social media I hope they will be reading my blog and make a smart judgement before jumping on the Nature Sante website to make a purchase. read more

Their customer service is non-existent. I tried contacting them using multiple ways including email and facebook but got no responses. Their phone number doesn't seem to work. They completely messed up my order as it was poorly packaged! The entire ice cream melted and spilled all over the rest of the package. I requested a refund for the perished item but got no response. All the other frozen items were completely thawed by the time it was delivered at our door. I won't be shopping from them ever again. read more

CRIMINAL Customer service. I ordered from them, waiting a WEEK when they said it would be delivered the next day then i get a $20 overweight invoice. After calling and emailing to NO REPLY i finally get them to remove two of my items so it is not overweight and i don't have to pay the fee. Then they say they cannot ship it because it is a thursday but i request them to ship it anywyas and I say I will liable for the damage. THEN they call me and say i must pay the overweight shipping fee even so because now my order is 70$ and i have to pay for shipping (even though I already paid $5 shipping) and they REFUSE to ship it today (it's been two weeks since i ordered it). Then they randomly cancel my order even though i say i will cave and pay the shipping fee and they can ship it on monday. Everyone was SUPER hostile and horrible. I read the terrible reviews and bought from them anyways becuase their items were so good. I have never regretted anything so much. read more

NEVER ORDERING FROM HERE AGAIN! ORDER FROM NATURA MARKET INSTEAD! This was my first time ordering from this place and I had a terrible experience. First my order was supposed to come Friday, doesn't arrive till Saturday (and when it does come on Saturday of course it's later then when they said). But honestly if that was it i wouldn't care at all and even when I dealt with customer service I told them all good it's fine. My order comes and I open the yogurt and am surprised with mold. Then I go to open my case of Olipop, I noticed the box was very dirty and soggy. When I opened it the cans are all dented and sticky and then the 3 in the back are very much covered in Soda. I realized the one in the back cracked from the dents. I threw out the ultra nasty ones and cleaned out the one with the hole so I could take a picture. Anyways super frustrating to finally get my order and half of the items aren't edible. I politely email the customer service letting them know what happened and asking them what they can do for me. They reimbursed the yogurt which is nice and then for the cans they're saying they'll reimburse the broken one. Personally after paying 50$ for a case of fancy Soda pop I'd like non damaged cans, I really don't think that's too much to ask. Anyways I decide to call the store and this is what pushed me over the edge. When I get a hold of Francisco the customer service rep, I tell him hi I'm just calling you back concerning an email. He interrupts me on the defensive and says you have to give 24-48 hours for us to respond. In my head I'm like whoa and I explain to him Im actually just calling because I'm our last email you told me to call the store to speak to you.... He's like oh ok what's your order number so I tell him and then he says yes we'll reimburse the can. I explain to him I actually had to throw out three of them because the ones closest to the ruptured one were covered in sticky Soda and dirt it was gross. He tells me I shouldn't have done that and that I should have kept it all and waited for them to tell me what to do. I say well it was really gross, like I didn't keep the yogurt because it was gross, same with those other nasty cans, like you see the picture imagine Soda spilling everywhere in a closed box. He actually gives me a hard time telling me I shouldn't have done that and says we'll make an exception for you but next time wait for me to tell you what to do with them. After how patient I was with everything, after how many things went wrong, I get told I MESSED UP?! For not keeping the cans? Like WTF, no I'm so sorry for your terrible first experience, no here let's replace the entire case just send back the ones you do have all good, no hey here's 20% off your next order we hope you have a better experience next time. I literally get told I shouldn't have thrown them out, they would have drank a them in store (ew man did you not hear me when I said they were covered in stickiness and dirt) and that ok we'll make an exception and don't do it next time. Francisco there won't be a next time. It takes a lot to get me mad but they definitely pushed me over the edge with this terrible customer service. I understand shit happens with drivers, I understand defective products are sometimes outside of your control but I don't understand crappy customer service. I spend about 175$ a month at natura and was happy to find something more local but never mind, I will definitely be keeping my monthly orders with Natura thank you read more

They love to disrespect their customers, it's a very strange business model to see in action. Make sure to check your deliveries to ensure what you receive is actually what you ordered, and not whatever approximations they feel like putting in there instead. I was a loyal customer for several years and had to deal with constant errors in my orders, as well as constant instances of disrespect. Somehow their mistakes are your responsibility to fix. I tried to support this business as they are family-owned and by people of colour (POC) (Peruvian I think). But honestly all of their employees outside of the family members that work there are not POCs. They only hire Caucasian Quebecers which is fine, but that is clearly their preference for their business' ethnic representation. Which means that if you are looking to support local businesses run by POCs, this one should be skipped, as they do not support other POCs. Which is reflected by the lack of diversity in their non-familial employee pool. Rachelle-Bery is a much better choice, they are a Quebec-wide naturopathic chain, their customer service is always on point, and your orders are always accurate there. I do not work for that company, but as a chronic disease sufferer, I am a lifelong naturopathic customer and find that there are never the weird issues at this business, that always seem to occur at Nature Santé. If you wish to find a non-chain naturopathic local businesses, there are also plenty of options available in Montreal, in every neighbourhood which honestly deserve your patronage much more than this one does. read more

This store has by far the worst customer service I have ever encountered, unprofessional and rude. I ordered groceries never receiving a confirmation due to a mistake in email address, with a correct phone number and address. Naturally they saw the mistake, didn't acknowledge it or get in touch, charged me for the entire purchase and "delivered it" to my building. They knew I had no notification of delivery, didn't bother to call, and left the box unseen. Not only did they refuse to acknowledge their error and waste my time and energy trying to track my order, they refused to refund me. I will NEVER use their services again, please buy what is already expensive specialty health food from someone who actually cares about their clientele and reputation. read more

I placed 1 online order with them and it was the last time. They charge an exaggerated amount for LOCAL shipping. When I made a complaint to them, all they were able to say is that they sell products that you can't find anywhere else. So much for feeling valued as a client!!! I currently order from well.ca and Naturamarket.ca, they have the same products and other ones and they offer free shipping within Canada (over $35 for well.ca and over $49 for naturamarket.ca). And i've had excellent service from both of these places. read more

Awful experience. Their computer is not accurate to the stock. I called several days in advance to ask if I needed to advance purchase, I was coming into Montreal for a few days-- they said no it is there. Saturday, product not there. Employee tried to call owner but he was not answering his phone. She seriously bashed her boss. She said if the owner showed up she'd ask him to get it from the warehouse in his home. She said no way to contact owner father and owner son does not care. I came by Sunday, no luck. She said they could deliver it to my hotel. I called this morning, no answer. Finally picked up at 11:05, spoke to owner son, he said no delivery if order placed after 11 and acknowledged it was 11:05 and they did not open before. Pathetic. Embarrassing for them. I left a pile of groceries there due to frustration, didn't buy, going elsewhere. Poor customer service, frustrated employee. read more

Best service! They have the best selection of the best health foods & supplements. Also they always go above and beyond to procure new / hard to get products for customers. (Ie: siete foods!!) Their selection is great and staff is knowledgeable about supplements etc... Also they deliver I live outside the city so this is very important for me. I will continue to support this lovely family-run small business read more

On one of my visits I grabbed a bottle of concentrated peroxide. I didn't notice it was leaking and it stained my hands. It really stung, also the fact that I have eczema on my hands didn't help at all. I immediate notified an employee so no one would get hurt by grabbing that defective bottle. When I told the person in charge he never apologized, just told me it has happened to him. When I asked if I could have a bit of rubbing alcohol to clean my hands, he told me to go to a pharmacy. That's what I call crappy service. read more

They make you hand in your backpack at the counter when you come in - makes you feel so trusted and valued as a customer! The staff is outright rude. When I asked for a particular product in not-so perfect French the sales person treated me as if I was retarded. Just don't go there. There are plenty of other natural food stores in the area. read more

If your package is delivered to the wrong address they will not help you after 48 hours. They saw my email asking for help and choose not to respond to me. I emailed them before 30 days and they said they cannot help after 30 days. WORST customer service ever. read more

Best hours of all the bio stores in the area (for me, that means they're open longer than anyone else). Small store packed with stuff, mostly packaged. It's much bigger than it looks from the outside. Local products in here I haven't found elsewhere, or at least nearby. Prices seemed on par with other nearby stores. My first choice if I need pills, aromatherapy, or packaged health foods in this area. Staff happy to help you find stuff, or at least they were when I went! read more

All the products I ordered from them were past their expire date. I emailed them about this and didn't even get an apology. They said the products arr still good after the expiry date. Expire dates are there for a reason and shouldn't be sold with arrogant confidence. Spoiled products and bad customer service. read more

Every time I ask a question they have no idea what I am talking about. Not very knowledgable. Last time I tried to enter the store the alarm went off (i must of had something still magnetically tagged on me) and the shop keeper blocked me from entering. She would not let me in. I understand why she might of wanted to accompany me in the store to make sure I was not stealing since the alarm would go off again when I leave but that is not what she did. She was very rude and they lost my business. read more

This is such a gem to have in Montreal! The selection is abundant and the staff is extremely knowledgeable! There is always something to learn even on a quick browse. Check it out for all supplement needs. It really is such a perfect place that is not overly huge making one feel overwhelmed! I hope they open more. I go all the time and they have great sales too! read more

I love the store! They have everything I needed. The employees were so helpful and they have a loyalty program where I got some dollars to use next time (3% money back). I will believe next time I go. read more

I had an excellent experience shopping at Nature Sante's online store. I'm a nutritionist from Toronto and was really excited to find a Canadian retailer of products that are not always easy to find. I try to use local/Canadian brands when I can (and Nature Sante carries many of these as well), but I am a huge fan of Vital Proteins collagen and haven't found a comparable Canadian brand. The prices for VP were on par or better than I've seen at other stores. They happened to have a special promotion going on so I took advantage of it, and was really pleased with the customer service. They were really fast to respond to my questions, very friendly and helpful, and they shipped my order almost immediately after I placed it. They included free samples and a personalized note. I also love that they reuse/recycle all their old boxes and papers- a truly environmentally friendly company. read more

possibly my favourite health food store in Montreal. good prices, considering that health food/organic products are often pricier than their regular counterparts, excellent selection (i can't believe they manage to fit it all into their small locale!) and knowledgeable, friendly staff. read more

Very good customer service and really happy with the product I purchased. The only place in Montreal that I found to carry Vital Proteins. Thank you Francisco for the attention to my order. read more

They have naturopath that works there-great advice-and free!Just everyone can hear your problem so be aware of that when consulting. They don't stalk all the products I want to see. The owner is close minded.Isn't very giving. read more

Excellent health food store! Wide variety of healthy and fresh products, great promotions and amazing customer service. Totally recommended!