I needed to board my dog back in September and had heard about Creekside. I decided to call and no…read moreone answered. I tried calling for a week probably over 20 times. I sent multiple emails and even Facebook messages. Still no one had reached out to me. I finally decided to comment on their daily posts on Facebook saying that I had been trying to reach out and then finally someone had called me back. The women said that they were understaffed due to sickness that week and that's why they didn't answer the phones. I decided to send her there for 4 nights because we were out of town and when I picked her up she seemed fine. I will be out of town this weekend for a trip and needed somewhere to board here again, so I called to see if I could get here in and again, no answer. I have called this company MANY MANY times and not one time have they answered. They still are doing daily updates on Facebook though. I do not recommend this place and I really do now know how they get their business since they don't answer phones, emails or Facebook messages. I tried to give another chance but this is just bad bad business.

This place is horrible. If you care about your dog find anywhere else. The staff does not care or…read morelove dogs. This is our second time doing a weekend overnight and they never fed him, gave us all his food back. We watch the staff rip my dogs collar off his neck to get him for pick and we heard him talking about our dog not listening. I was hoping to pick him up Sunday before 5 and they told me they would call me back. I left a text and voicemail and I got nothing back. They seemed extremely understaff and poorly staffed. We will never be back and I'm on here to warn other dog parents about this place.

Very happy with the customer service provided. Very friendly and knowledgeable and generous with…read moresample offerings for my cats. Much appreciated!

This store is adorable and absolutely perfect! It's like Willy Wonkas Factory for my dogs. They…read morealways get to pick out their own treats and toys. I love how they put all the different treats that you bag on your own near the floor so the pups can pick their own. My bully wants to try em all. My Labrador picked out herself some 12" sealed beef straps so I know that's what she really wanted (because she loved it through the cellophane.) Did you know your dog gets a free mini dog ice cream on their birthday? Neither did I! We were excited to pick a bacon cheese one out for her. I was also excited to find out that 12" twisted fish skins are only 99 cents. I went a little crazy buying goodies for the birthday girl and my other 2 fur babies. My bully is now eaten 6 this week. Haha. This is just a simple little experience that I can give my dog on her special day. We will definitely be back more than once a year for my good girls. The cashiers are absolutely amazing and friendly. They treated my dogs like their own.

Love the dog wash but sad that it's closed for construction. Can't wait for the new area to be…read morefinished! Everyone is always very friendly and the dog park in the front is a nice feature!

My dog has been a customer here for food and vet care since he was a puppy, so I trusted them to…read moregroom him for the first time. While the groom itself looked fine, my dog was cut near his private area and this was not disclosed to me. My dog is very reactive -- there is no way this injury went unnoticed. The groomers requested I bring him in so the vet can take a look at th grooming injury and for me to be eligible for a refund. He was prescribed both a topical and oral antibiotic that he needs to be on for 2 weeks. This was presented as them "making it right," even though the visit was necessary solely due to their mistake. When I requested my refund, I was initially offered only $20 on a $140 grooming bill. After insisting, they agreed to a full refund -- and then immediately removed me as a client, meaning I now must also find a new vet as well. There was no empathy, accountability, or concern shown for my dog's wellbeing. Since the incident, my dog has been uncomfortable, wearing a cone, refusing to use the bathroom, and barely eating. I've had to rearrange my schedule and miss work to care for him. Mistakes happen. But how a business responds to them matters -- and this response was unacceptable.

We were told about Puget Sound K9 Academy by one of my husband's clients. We set up an appointment…read morefor our dog, Bento (a 4 year-old GSD), and Jamie interviewed him. We thought Bento was an aggressive dog, but Jamie said he was just reactionary so he was willing to train him. We have been working with Jamie for over five months, and we love his teaching methods. He is very skilled and provides us (the humans) with individual instructions on how to improve our dog and our own reactions to him. We have been dedicated to getting Bento to be less reactive and he is doing much better. We have walked the mall three times; once with a group of his dogs and twice with just Jamie. Jamie has an excellent assistant instructor when he needs him to be available. We are now working on agility training, which our dog loves. We love Jamie and will continue to have him train our dog for as long as we can.

We took our very reactive dog Milo and Jaime was a great help. He was very patient with US as well…read moreas Milo and we saw great improvement in Milos anxiety. I highly recommend K9 Academy for all your dog training needs.

The pandemic raised hell with our pet sitters. We lost all of our regulars except for CCC. While we…read moredidn't need service this time around, we are in a situation where we may have to leave town on a moment's notice. Ann was the one person who offered to go out of her way to help us if needed. We had a geriatric diabetic cat who needed an extra level of care. The times we did use CCC, things went off without a hitch. Really appreciated the humanity.

My 11 yr. old dog, Daisy, was recently diagnosed with Cushing's Syndrome, which was making her have…read moreto urinate frequently. I had a trip planned and so I called Creekside Critter Care. I can't say enough about Creekside Critter Care. I had no worries at all while I was gone, as Jennifer came to my house and took excellent care of my pup and gave me frequent updates to how she was doing. This is a top-notch business and I highly recommend theire services. I would give them 10 stars and will definitely be calling them again the next time I go away on vacatiom

First off-if you don't feel like reading this whole love letter, the point is this:…read more Sunny is amazing and everyone would benefit from training with her-we need more trainers like Sunny!! I've been a dog wanter for YEARS-but only recently did we find ourselves in a position to actually get a dog, so of course, here we are with our quarantine pup. Turns out that the stress of a global pandemic coupled with the arrival of a new fur baby is a recipe for disaster. I was at my wits end, honestly believing that we made a mistake getting a puppy and that I was ruining her everyday. My family was stressed and sad and on edge. Then we found Sunny and JackPack training. It was a whole new ballgame from day one. Not only did she help us with training in person, we also felt comfortable reaching out to her for help between sessions, and she got us through many puppy meltdowns with her advice. Right away she realized I needed to work on my confidence and reassured us that we were doing a good job and making progress. Sunny turned my anxious and stressed out puppy into a happy and loving teen dog! Everything from leash walking, to crate and potty training, to manners when greeting strangers-Sunny can help you. She's reliable, enthusiastic, encouraging, and worth every penny. If you have a puppy or even a grown dog-she can help you train them into your dream dog.

Sunny is AMAZING. One of my pups is very shy, but Sunny worked her magic and now he loves her!…read moreSunny is super detailed oriented and will provide a level of training that is second to none. Sunny also boards fur-babies as well for an immersive training experience. If you need someone to watch your pup while your away, train the little rascals, or even just a potty visit in the middle of the day, I cannot recommend Sunny enough!

We have had two different dogs get to experience Unleashed on random daycare days and week-long…read moreboarding stays over the last few years. I appreciate that they are careful, selective with dogs and clients as it protects our pets and themselves as business owners. Both dogs have been so happy and soo tired when they get home - and yet can't wait for more when we pull up to Unleashed. We really appreciate the level of care and fun as well as the various add-on packages (like photos) Unleashed offers. The dog smiles say it all.

Stay away. Read the comments with one star. If this business can treat humans with such disdain, I…read morecannot imagine how dogs are treated. I had an appointment to LOOK at the camp which I will tell you in advance you, the client, must pay for. Yes, that's right, after you fill out forms on top of forms, at the end you discover that you have to pay to just look at the place you are going to pay for your dog care. I5 had only 1 lane due to construction. There was a closure on I167 or I405 adding to the traffic SO I CALLED and left a message saying I would be late. When it looked like I may be even later, I called again. Three times. No one answered. I was 20 minutes late. The very shabby place had a very shabby hand painted sign LAYING ON THE GROUND at a weird angle so I passed it several times. Now I was a half hour late. You have to call to get in. This time someone answered the phone and told me I was too late to see the place. I had driven an hour and a half . It would take me two and a half to get back due to the traffic. I begged. I explained the situation again, I negotiated, which I used to be fairly adept at. There were no other cars parked there, no activity discernable to explain why I could not be seen a little late when I had notified them it was out of my control I asked to see a human face behind the assortment of gates and doors and fences desperately in need of repair, but all I got was broken recording from an employee saying there was nothing that could be done. BELIEVE THE 1 STAR REVIEWS ABOUT THE CALLOUS DISREGUARD FOR DOGS CLIENTS AND EMPLOYEES. Run away.

We have many animals and when we moved here a year ago we started taking our pets here for regular…read morevisits. They are affordable and experienced with many species, we have not had to take our dogs in for any serious reasons but when I have questions or concerns they answer very thoroughly and give good advice.

I adopted a 6 month old kitten here in March for $400. The kitten came with no papers or tags so I…read moredid not know that she is not licensed and hasn't been de-wormed. Every cat I have adopted in the past came with tags for license and rabies and was treated for fleas and dewormed. When I got the cat home, she had an oozing left eye and diarrhea. I waited a couple weeks for it to go away. Then I called them and told them what was happening and that the kitten came with these conditions. They said to bring her in for a check-up and after some discussion agreed to cover the visit. When I tried to put the kitten in the cat carrier, she went feral and scratched and bit me which turned into an infection. When I got there, I asked the staff if they had given me a feral cat. They wouldn't answer. I asked the doctor if she was feral and I needed to get a different cat. The doc said that they would clip her nails and put soft sock on her claws and to give it another try before returning the kitten. They had to put the kitten under to do that. The doc told me that her litter mate had Giardia so my cat probably did too. She also said my cat had gingivitis and an eye virus. This place keeps about 15 cats in one room in a trailer. So they all probably have Giardia and eye viruses. They gave me medication for my cat and said I had to pay for it. I said the cat already had these conditions when I adopted her and they had agreed to cover the visit so I shouldn't have to pay. At this point they grabbed my cat carrier with the cat inside and ran to the back and refused to give her back unless I paid! I could hear the doctor telling them to take the cat from me. I couldn't believe this unprofessional behavior. I ended up paying. I told the doc that I was mislead about the cat and the visit which is why I was asking questions. She said something like it must be a "cultural" thing (I am not Caucasian). Not only is she rude and misleading, she also makes racist remarks. All very shocking to say the least. While I was waiting I read the pamphlet for Cat Scratch Disease (Bartonella) which has very serious consequences to adults like organ failure if scratched by a diseased cat. My cat had the symptoms so I asked them to test her for it. Not only am I infected by the scratch, I may have a serious disease! If I hadn't read the pamphlet and asked for her to be tested, they wouldn't have done it even though the doctor saw she had symptoms. They said they would let me know the results in 2 weeks. This whole experience has been very stressful and I feel bad for the cat I adopted because through no fault of hers, she may have to be returned just when she though she had a forever home They are doing a service by taking in stray cats but they are taking no responsibility for adopting out unlicensed cats with parasite and viruses. I just hope my older cat did not catch the parasite and virus. They are spreading diseases. I don't recommend adopting cats here because you could get feral cat with parasites and viruses like I did. Go to Auburn Humane Shelter. They charge $150 and their cats are licensed, have rabies shots and are dewormed and healthy.