this is the place to get all your Nauvoo souvenirs. the new owners are personable and very helpful. The rooms in the attached hotel are incredibly clean, comfortable and with the perfect historical touches. read more

Great gift shop! Everyone in our family found something special to purchase and enjoy. The Joseph Smith Tomb museum was interesting too. Thank you! read more

We really enjoyed our visit here. The rooms were very nice and comfortable. We had a beautiful view of the Nauvoo Temple. We stayed in the two bedroom suite which had a small kitchen. The rooms were so nice and quiet and we would definitely stay here again. read more

Nauvoo Mercantile - View from our room balcony. - Souvenir Shops Near Me - Nauvoo, Illinois

We purchased about 10 items from their online store at the beginning of March. It is now June. I have called several times and have left several voicemails about the order and whether it will eventually ship or not but I haven't been able to get in touch with anyone and have never had any of my calls returned. I understand that these are uncertain times but a quick phone call explaining the situation would have been helpful/acceptable. read more

My family and I stayed at the Woodruff Hotel in the end of March of 2018 as part of an LDS Church history excursion we've talked about doing for years. The morning after our stay, we went to the adjoining store, the Nauvoo Mercantile, which is also owned and operated by Matt Kennedy, the owner of the hotel. At the store, I spent a good deal of time talking with Matt regarding his store, and about the Book of Mormon in particular, of which we both have a keen interest. My wife spotted a beautiful picture of the Nauvoo Temple behind the register and thought it would look great in our home. we purchased a copy for approximately $200 and set up shipment of the print to our home in California, so we wouldn't risk bending it traveling with it on a plane. Matt gave me his email address so I could communicate more with him about some of the topics we had been discussing during my visit. After arriving home, we anxiously awaited the arrival of the print. But it never came. I assumed it either slipped his mind to ship it, or maybe even got lost, so I sent an email to the address I had been given by Matt himself. This was about 2 weeks after our purchasing the print. I never received a response. I tried again with no response. Finally I looked up the phone number for the store and tried calling. I spoke with someone I believe was named Jenny, who was some kind of manager. I explained my situation and asked if she would let Matt know I was trying to get in touch with him about a missing print that I had already paid for. She assured me she would give him the message and that I would hear back soon. No response at all. I tried again a couple of weeks later and spoke with a receptionist by the name of Sicily (sp?) and relayed the same info as well as my frustration with being ignored. She very apologetically said she would get the message to Matt, and that he would get back with me. Unsurprisingly it didn't ever happen. This was 2 months ago. I have finally reached the end of my patience. I seem to have no recourse other than to let as many people know about my experience with Matt and his store as possible. I do not leave negative reviews. In fact this is my first. I am extremely disappointed in Matt, not so much for the $200 he owes me, but at the contempt he has shown by ignoring my repeated requests. Although I always try to give the benefit of the doubt to everybody, I have a hard time believing he has not received my messages or emails. HE HIMSELF was the one who gave me his email, and I read it back to him to verify it. His employees repeatedly told me they would give him my messages. I am at the end of my options here. Matt took my $200. But even more frustrating has been his refusal to even communicate with me. I had hoped after meeting him that he placed a higher value on integrity than a mere $200. Sadly it appears I was wrong. -Chad W., Santa Rosa Valley, CA read more

This place is cute and clean and has a lot of items(all found in the other gift shops around Nauvoo). My problem is they advertise food on two huge signs outside. Guess what? No food! I asked why they advertise food but don't sell it? The lady at the counter said they did years ago but the owner didn't want to remove the sign. Doesn't make any sense! We left, and even though my kids had items in hand they wanted to buy I refused to buy them there because if the bait and switch. We went down the street and purchased the souvenirs items. read more