Terrible experience. Only 1 of 3 elevators was running. So…read morethe waits were longer than necessary. They weren't broken. They just turned two off, I guess to save money? And it was filthy. Several staff were new and I got double charged by mistake. Had to talk to 3 people over two days to get it fixed. I arrived after dinner so I went to the bar to order food and have some beers. After the first beer I was told they didn't have any more of this basic domestic beer. So I ordered a different one and was informed that those were warm. Ordered a flatbread and was told they didn't have those ingredients so I had to order a different one. While I was there, another person came to the bar and asked for a menu and the bartender said "let me show you the items we don't have", 5 or 6 items. It's a small menu. Went to breakfast and my coworker ordered an omelette. They didn't have those ingredients. This is a low amenity hotel without management. There are several hotels in the same area. Choose another one.

Bad, Bad, Bad Business. I had a reservation for 3 nights for…read more$376.95 which I was told I would have a hold of $100 on top of that for security deposit!!! Save your time and do not get a room here, there are plenty more hotels in Bethesday for more and less charges, the headache I am going through is not worth it. And I was charged Jan 16 2026 HILTON GARDEN INN BETHESD BETHESDA MD -$476.95 Jan 20 2026 HILTON GARDEN INN BETHESD BETHESDA MD -$476.95 Called the Hotel and the person who charged me for the second charge on Monday is not there. Trip type Vacation Travel group Family Rooms: 4 Service: 3 Location: 5 Rooms Good rooms, although they did not clean my room on Sunday. Nearby activities Awesome Safety Great Walkability Fantastic Food & drinks Eh! Noteworthy details NOT Worthy is more like it.

Marriott never misses! Clean, spacious, well equipped rooms. Always friendly and helpful front desk…read more(John particularly was so kind and helpful!). Nice, clean, fresh, big variety for continental breakfast, including hot food like hash browns, eggs, sausage, a make your own waffle station, cereals, yogurts, fruit, oatmeal, and non-dairy milk options. A hot cocoa bar always available to make a cup in the lobby. The water pressure and temperature in the room was perfect. The hallways smelled soo good, like how you want a hotel to smell! Elevators were quick. All in all, a great experience for the 2 nights we were here.

BED BUGS! Avoid! Found a live one on my leg after getting into bed on the second night. Caught it…read moreand took it down to the front desk. We were moved from room 404 to 607. Hotel manager never reached out. Poor customer service. My daughter and I suffered from bites. Also, pillows were lumpy. Find another hotel no matter the price.

Update from my last review. I now understand the negative reviews. Don't stay here during the…read moresummer. I like this hotel because the property itself is solid, but unfortunately the lack of climate control made it one of the least comfortable hotel stays I've had. We understand that the DMV area is experiencing an extreme heat wave, but a hotel should still be able to provide a reasonably comfortable environment. Throughout the building, temperatures were inconsistent, and there were fans running at the front desk which signaled the hvac system is underpowered to handle high temperatures. Our room was even worse. Only part of the room was reasonably cool. The bathroom was unbearably hot, honestly, it felt hotter than it was outside, which was around 105. We contacted maintenance, hoping there was an issue with our room that could be fixed. After checking it, the technician essentially shrugged and said it was hot. While he may have been limited by the building's HVAC system, there was no real solution offered and no attempt to make the situation right. A comfortable room is one of the most basic expectations when booking a hotel, and unfortunately this property didn't deliver. If the HVAC system is upgraded, I'd consider giving the hotel another chance. Until then, I'd have a hard time recommending it during the warmer months.

This is the go-to place we stay when traveling for work. The hotel is easy to access with an inlet…read moreto load and unload, as well as onsite underground parking. Reception can be swamped at times depending on if 1-2 staff are stationed at the counters. (I've never seen more than 2; usually see 1.) They have a small grab and go area at the front for purchases. Past the reception desk, they have a reusable water bottle fill-up station where you can select still or sparkling. Accommodations are very nice. I've always had a clean room and pleasant sleeping experience. Comfy bed and easy to use amenities. Rooms vary depending on room style but most come with basic furniture, desk, luggage stowaway, and shelving/hanging clothing storage. They have a bar and restaurant onsite. Bar is well stocked and the bar service has been great each time. Restaurant staff is friendly and helpful. They have a breakfast buffet which offers an array of items including hot dishes, cereal, pastries, fruit, yogurt, coffee, juices, that sort of thing. It's alright when I'm there for work but I would not pay extra for it personally. All in all, good reliable accommodations in Bethesda.

Hotel was good. Only the wood floors in the rooms were quiet dirty, also some dust bunnies in the…read moreshower. We had to ask if someone can vacuum the floors. Parking was expensive- 60$ per night. No laundry on the premises was a downside for us as we were on a road trip for few weeks. Breakfast at the M Lounge was very limited - just bread, cream cheese, scrambled eggs, sausages and oatmeal with berries. But they also have coffee, tea, sodas and yogurts available at the lounge until 12am. Employees at the M Lounge were amazing, especially the lady (I don't recall her name) was always so friendly, welcoming and lovely. I wish more people were like her. She made our stay even more special.

I stayed here while attending a conference in nearby Washington DC. It was fairly close to the law…read moreschool the conference was at. It is generally well located. The staff is uniformly pleasant and professional. I have nothing but positive feelings about all of them. The room cleaning was done every day and it felt like they did a good job. Both the hotel and the rooms are a bit on the older side, which is fine. The rooms are fine. The beds are comfortable. The bathrooms have a walk-in shower that worked for me, with shampoo/conditioner/body soap dispensers on the wall. My only real issue has to do with something they need to modernize. Some of the electric outlets on the dresser area were not hooked up. The room is bereft of USB ports for charging. I have several devices that need a USB port for recharging. The room has one. So I could charge my iPhone, my Apple watch, my Apple earbuds, or my iPad. I could not charge more than one of them. That is a little annoying, but it is a small problem for just me. That is a rather simple upgrade that they should make. If I had been with my wife on this trip, the lack of USB ports would have been a huge problem. This place has a "bar" that is open limited hours adjacent to the lobby. There is a breakfast thing in the morning. The bar should be open earlier and stay open later. One of the evenings my groups was there, the World Series was on. We had to go to a place a couple of blocks away because it was not on in the hotel bar, and the hotel bar would have closed before the game ended. We would have rather stayed at the hotel. But we could not. The fact that there is no room service is a bit annoying. I know that is part of this kind of place. But it is an inconvenience. I'd say this place is more of a 3.5. But I'm rounding up because the complaints are small and the place was very good in general.

A first time customer to this AC branded Hotel. Traveled from Seattle, WA for a business trip from…read moreSunday, 3/22/26 to Wednesday, 3/25/26, to go to Marriott HQ office just down the street. Check in experience was excellent! Liked being on the 12th floor, but seemed like I was put in an Accessibility room even though it wasn't my preference. But it was OK. The room temperature was kind of hot since it was at 75°, so had to turn it down to 65° to feel comfortable. Housekeeping was on time and did a great job while I was at work for a team seminar on Monday and Tuesday. Anyhow, dropped by the Bar down in the lobby a couple of times with my coworkers for a few drinks on Monday evening. Service was pretty good, but a little on the slower side. Maybe since there were a lot of people. Actually stopped by at 5:00 PM the first time. Then again at around 10:30 PM after going to our team Happy Hour. Drinks from the bar were well made both instances. Overall, it was an enjoyable time spending a few nights at this specific hotel! It was convenient since it was close to the Marriott Corporate office.

Hotel room was nice. Lobby was nice. Had fruit infused water. Parking garage was very windey. Only…read morerestaurant was a breakfast diner. You ordered at a counter, paid and they brought to you. It was overpriced even after our Marriott Platinum coupons for 10 off per person. Hotel charged for everthing. Tea was 7 dollars. Wanted a dessert at night but counter was closed and service sucked. They just wanted to serve drinks at the long bar. No service showed up at the tables. Ended up buying a pint of Jeni's ice cream for 12 dollars at the food pantry. They had a nice gym but no pool. Self parking 35 dollars per day. Room was comfortable. Close to Metro stop. Waffles shown were disappointing.

This is my third time that my family has stayed in this particular hotel. We have always been met…read morewith very good customer service. It's very easy to park and it's only $25 which is so reasonable for the DMV area. We could've stayed at a Marriott closer to DC however, this one has very ample parking. My family and I also love that this location has Cooper's Mill downstairs and the food is always really good. Sometimes you just want a solid experience. I will continue to bring my family here as well because it's super affordable.

Our second time staying at this Marriott hotel! This was for a 10 Day/Night Stay in early December…read moreon the first floor. Liked the convenience of the guest/visitor parking right by the Room. The initial activation of the Room Key card didn't work getting in and out of the gates, so had to get them re-activated at the front desk. Stayed in Room 103 during our visit to this hotel. There were Pros and Cons with our room and the Amenities of the hotel... Pros: -Close to downtown Bethesda, Grosvenor Metro, I-270 and 495 -Close to the Marriott HQ, Wildwood Shopping Center, Montgomery Mall -Fitness Room -Daily Housekeeping Cons: -No microwave in the room or common area, had to go to the lobby of the snack bar to use it -Ice machine in first floor didn't work, so had to go to the second floor -Our Room's bathroom sliding door had issues, wouldn't slide properly and fell off a couple of times -TV Channel Guide had no detailed information available -Fitness Room treadmills were intermittently shutting off or getting stuck -Complimentary Breakfast in the M Lounge only for Platinum Members and above (shouldn't all Marriott Bonvoy Members get it? Just a thought) Overall, we had a very enjoyable time minus a few of the Cons. But liked the cleanliness and convenience of the location. We were able to drive and commute to a lot of different places in the DMV while we were visiting MD. Didn't get a chance to eat at the Cooper's Mill restaurant this time around, so maybe next time. Was able to workout at the Fitness Room for 3 days, so liked that very much.

A New Yorker is rating…read more Super convenient area - Infront of Subway station. Walking distance to woodmont ave - there're lot of place for coffee/restaurant/clothing store. Last year they had Starbucks, however, I was told it's closed already. So there're cafe open early morning till 1-2pm. Weekday and weekends are different schedule. restrooms are for only hotel guest if you're already checked out, you'll need to ask the front staff. They're pretty busy all day and have long line :( Coffee machine is at the lobby areas but it's not free. $4. you'll need to make an payment. If you're staying longer and like to get connected with locals, there're Trader Joe's/CVS/711 are walking distance approx 7min or take bus 1stop. Hotel Staff are extremely nice. I've attached pictures and I hope it's helpful! Enjoy your trip :)

OK, listen. This place used to be one of the best places in town when I would stay in Bethesda for…read morework. Now it's just a great deal. The prices have fallen significantly and they haven't done too much upkeep/remodeling. If you are traveling for business and just need a quiet place to stay that is mostly clean and not too expensive, here you are. If you want a very clean, perfect and pay double the price you go to the Marriott down the street. Wi-Fi works great and the noise is low and the sheets are always clean.

Stayed here to be in closer proximity to a family member while in the hospital. We had a fantastic…read moreand comfortable stay ! The lobby is busy, but very clean and staff are always at the desk and available. Overall , the staff were amazing and very accommodating. Once we arrived and checked in I realized that the bathroom had a tub and not a step in shower. I booked based on pictures online, so I was pretty sure that the bathroom had a step in shower that my mom would be able to use. However, upon entering the room, I noticed a tub. I went back down to the desk and asked if there was any way possible to switch to a room with a step in shower to accommodate my mom. The young lady at the desk said "yes, of course! I want to make sure that we can accommodate you." Although they were at high occupancy and it was a busy weekend, our room was changed in less than two minutes. No additional questions, no attitude, just excellent customer service. They had me there. Next up, the room. Extremely clean, smelled fresh, no moldy smell or loud air conditioning unit. We had a suite with a king bed and sofa pull out couch which was perfect for our needs. Rooms could use an update but are in great condition. Smart tvs in bedroom and living room, desk area, bathroom with pocket door between toilet/shower area and sink, mini fridge, microwave. The breakfast is also included and had a huge variety...omelette station, bacon, sausage, roasted potatoes, bagels, toast, waffles, yogurt, assorted fruits (green apples, pears, oranges), oatmeal and toppings. Dining staff were on it and replaced food quickly. They cleared tables quickly and wiped them down for the next guests. Everything was hot and fresh. We also had tickets for an afternoon reception with drinks and a snack but didn't get a chance to use them since we were at the hospital during the day. Another staff who worked in the dining area, Ms. Miriyam, was so kind and compassionate to my mom. So kind, in fact, that I will be writing a separate acknowledgment of her outstanding customer service. I only have one complaint. The parking situation is not ideal. There is a parking lot located behind the hotel and parking is limited and pretty tight. Also, a limited number of handicap parking is available near the elevators. Parking is $24/day. If you're bringing someone who uses a wheelchair, it may be helpful to let them out directly in front of the hotel/lobby area and then park unless your lucky enough to get handicap parking near the elevator. I wish I had taken pictures of the room, but it was just such a busy weekend and I forgot ! We're looking forward to bringing our family member here for a staycation once he is well enough. Thank you to the staff at Hilton Embassy Suites Bethesda for making our stay extremely comfortable and making a stressful time for our family a bit easier.

I am writing to share a heartfelt compliment regarding the staff I encountered on March 28th. I…read morevisited the hotel to set up for a birthday gathering, and I must say, my experience was exceptional from start to finish. The staff this day was Waaif, Blessing and again Yannick. About a month prior, I came in to scope out the space, and the staff at that time were incredibly helpful and welcoming. During my recent visit, I had the pleasure of interacting with new team members, and they were just as amazing. Every question I had was answered thoroughly, and the entire process was seamless and stress-free. I truly appreciated the accommodations made while I was unloading my supplies. The staff kindly allowed me time to park outside to ensure I had everything I needed before moving my vehicle. They also assisted me with parking, guiding me to the garage, and making sure I knew exactly where to go. Their patience and willingness to help did not go unnoticed. Even as I passed the office multiple times needing assistance, each team member I encountered was consistently kind, attentive, and eager to help. That level of service speaks volumes. I would like to recognize this hotel for having such outstanding individuals representing the face of their company. It's clear that their professionalism, attentiveness, and positive attitudes play a major role in the overall success of the business. As a side note, the breakfast at this location is absolutely amazing. I highly recommend that anyone visiting takes the time to enjoy it in the morning you won't be disappointed.

I absolutely adore "The Ritz-Carlton Resorts." However, thanks to the COVID-19 pandemic (coupled…read morewith our family's "high-risk status"), it's now been nearly twenty-nine (29) months since we have traveled, stayed at, or even dined in any hotels or restaurants...but who's counting? What do you do if you're missing "The Ritz-Carlton Resort," but a much-needed getaway isn't in the cards for you anytime soon? Just create your very own getaway by bringing luxury home! While you may not be able to re-create every single aspect of staying in a 5-star luxury resort at home, thanks to "The Ritz-Carlton Shops" (online), you can now actually re-live some aspects of your "Ritz-Carlton Resort" experience...safely at home! As part of "bringing luxury home," I decided to renovate my entire house during this ongoing pandemic. In addition to the traditional renovations still underway, I've been incorporating various aspects of some of my favourite 5-star resorts into my home --- making it "a nice getaway when you just can't get away." This is (in part) thanks to "The Ritz-Carlton Shops." A few of my favourite items available from "The Ritz-Carlton Shops" include: * The Ritz-Carlton Bed!!!!! As part of my bedrooms' renovations, I recently purchased "The Ritz-Carlton Beds." Customized & made exclusively for "The Ritz-Carlton Resorts" & guests, the "The Ritz-Carlton Bed" mattress you purchase will be further customized depending on the location of your Resort stay & your preference. Although each "Ritz-Carlton Resort" location may use a different mattress, the Resorts where I enjoyed my sleep experience the most all used the same mattress, so the selection was easy. Combining the exclusive custom mattresses along with the available exclusive Ritz-Carlton bedding, feathertops, duvets, pillows, & linens, the at-home luxury experience in my newly renovated bedrooms could make even "The Ritz-Carlton Resorts" blush! If you miss the uncompromising luxury experienced by sleeping in the amazing beds & bedding that "The Ritz-Carlton Resorts" are known for, definitely check out "The Ritz-Carlton Bed"! Tip: Check the website frequently...prices do fluctuate! Mattress/Box Spring Price Range: $2,300 - $4,000 (approx) Bedding Set Price Range: $4,190 - $6,100 (approx) Be sure to request "White Glove Delivery Service" (additional fee). *Furnishings: Lighting, decorative pillows, accessories, throws, & more are available. Unfortunately, I was not a huge fan, so I ended up opting for different vendors & styles. * Bath & Spa: To help enhance your at-home spa experience, "The Ritz-Carlton Shops" offers their best selling healing yoga balm, "The Ritz-Carlton Resorts" full-sized signature liquid hand soaps & body lotions with luxurious jasmine, ylang-ylang, & bergamot, bubble bath, & massage oils & skin refreshers. Also offered: bath rugs, towels, sheets, & of course their signature cuddly fluffy "The Ritz-Carlton Resort" robes & slippers --- perfect for an indulgent bath & spa experience at home. 15.8 oz "The Ritz-Carlton" Bubble Bath: $50 1.8 oz Healing Yoga Balm: $60 * Fragrances: If you've had the pleasure of enjoying a "The Ritz-Carlton Resort" location, you will always remember its signature scent. Thanks to "The Ritz-Carlton Shops," you can now purchase the various Resort locations' signature scents online to awaken your senses as you enhance your luxury experience at home. Candles, reed diffusers, fragrance mists, & home & room diffusers are available. Unfortunately, certain fragrances (e.g., "Waterfall") are very limited & are only available as candles, but if you enjoy creating a sumptuous ambience in your bedrooms, bathrooms, & throughout your home, you will absolutely love the candles. "The beauty of fragrance is that it speaks to your heart & hopefully someone else's" - Elizabeth Taylor. 9 oz Candles: $79 Home Diffuser Sets: $169 Reed Diffusers: $98 * Gifts: Last but not least, gifts! Besides totes, towels, & the like, "The Ritz-Carlton Shops" offers various assortments of caviar & chocolates. Presented in a jewelry-style box, I received a gift from of their hand-crafted premium chocolates. Almost too pretty to eat, but definitely delicious & indulgent! Pros: A safe & easy way to enjoy a variety of "Ritz-Carlton" home furnishings, gifts, & just about anything to help re-create a luxury experience at home. Most items available online. Cons: Surprisingly, (& quite disappointing), a few customer service representatives were a bit surly & less than pleasant on the telephone. Overall: "The Ritz-Carlton Shops" are a great way to "bring luxury home!"