I had a reservation that I had to cancel due to the government shut down. I called the day before…read morethe reservation and the rep stated that the reservation had been canceled. Fast forward to the next day and my GTCC was charged $135 dollars. I called multiple times to finally get in touch with the front office manager that stated she could not issue a refund because I didn't have a cancellation email that the rep never sent. I am now having to pay out of pocket for their employee failure to do their job. I find this extremely frustrating to deal with and would expect better service from a navy gateway.

My husband and I have been to many gateways, and this one by far blows the others out of the water…read more The parking is right across the street from check in. The women at the front desk were friendly and helpful. They also serve continental breakfast. The room we are staying in is absolutely beautiful and super clean. The kitchenette is great, allowing us to save money by cooking our own meals. I love that there is two rooms with two televisions. We will absolutely come back and stay at this gateway again. Again, one of the most classiest gateways I have ever stayed at!

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

Close to the military camp our Son competed 9 weeks. I like how they have a few breakfast items;…read moreoatmeal, yogurt, waffles, cold cereal, every morning til 9AM. They do not have a gym to work out nor a pool. The beds are firm. The rooms are decent with a mini fridge & safe. The shower was nice temperature hot no other issues in the room other than no microwave, but you can heat up food in their breakfast area.

I reserved a room several months ago and canceled due to needing bigger accommodations for a large…read moreblended family. I canceled and received a confirmation. They still ended up charging my credit card for $120.00 no show fee. I called as soon as I saw the pending charges and I was informed to call back after 8am on Monday. I called back Monday morning and they indicated that they adjusted it on their end and would email me the confirmation. The paperwork shows how they adjusted it to a zero balance but never credited my credit card. Now I have to dispute the charges. Ridiculous. I will never do business with this company again.

Decent stay at Courtyard. It was clean which is most important to us. The staff was friendly and…read morethe lobby was nice. No free breakfast but they had free coffee (not good). In the lobby they have seating and a small cafe. They offer pricey breakfast and sandwiches. They had a pool, hot tub and fitness room that I got a peak of but didn't get to use. Our room was typical - would have loved to have been able to open the sliding door to go outside but I guess it is blocked for safety reasons. The hotel was pricey for how basic it is but I guess that is what they cost in the area. Overall, it was a good stay.

Our second stay at this Marriott Hotel, 8/21/24 to 8/24/24. Mainly picked this hotel because it…read morewas one of the closest to attend the Navy Boot Camp Graduation (8/22/24). First visit back in March 2024 was a pleasant one, so decided to try it out again at this hotel after finding a reservation with very good rates a month ahead of time. When checking in at the front desk at 2:40 PM on Wednesday, 8/21/24, was greeted right away by the employees. I received excellent service for my reservation booking and even got complimentary bottles of water along with some information regarding the Navy Boot Camp. The packet contained important timings and directions for the graduation ceremony as well as places nearby to eat at and visit. In addition, requesting for extra bath towels, body lotion, and some toothpaste were met with care and in a timely manner from our hotel room. Requesting for toiletries and bath items from Housekeeping when they came by to clean the room was met with great expectations! Amenities around the hotel and restaurants, retail stores nearby was a plus, as they were walkable and very accessible! We really enjoyed our stay once again! Good service. Parking spaces are kind of narrow, though. If there are inconsiderate people who park outside the lines and are too lazy to fix their cars, it is hard to find a nice space to park correctly in.

When we went to this hotel we first had a room and it smelt like smoke. but downstairs there is a…read moreno smoking sign so I'm confused about that and we had to change rooms because of it. when i tried to call the front desk it would not work and the phones would not work in general. the previous room we had before we changed it there was a hole in the bed sheet. please improve your hotel this was a bad experience, wash the bedding and clean the rooms it smells really bad and looks very dirty. in the bathroom my dad sneezed four times in a row because of how dusty and dirty the rooms was. We booked two rooms and both of the rooms had the same problems. i am very disappointed in this hotel and i expected better.

The hotel is nice but the house keeping is horrible. I been here for a week no one has came to do…read moreanything to the room I have been cleaning it and they came today and they said my one year old was destroying the room. Mind you there was 3 shoes on the floor. I'm going to post pictures of the room how we have it. She said my daughter is destroying her hotel room and is pissing everywhere. My daughter wears pull ups and is always changed never in a full pull up. I do not recommend this place to anyone.

Booked a double queen suite for a recent 'staycation' with my daughter. From start to finish, the…read morestaff is exceptional. Very accommodating with any request. The suite was roomy, very comfortable and delightfully quiet. A beautiful experience. Thank you for a wonderful experience.

The restaurant- we drove 30 miles to their English Garden restaurant- Brasserie- and online and…read moretheir in person menu shows A TRADITIONAL ENGLISH breakfast. We got there and they were out of the English blood pudding which is what makes it English. So they wouldn't take even a little off the bill and the food was fair to average.

When did Hampton Inn & Suites become a third-rate hotel??? The staff was friendly enough and the…read morebreakfast was good, but on a 5-night stay for boot camp graduation, we shouldn't have to ask, repeatedly, for housekeeping services. We were supposed to get service everyday. We FINALLY got someone to get our trash and dirty towels on our last full day at the hotel. This was after both my husband and me asked for service on the 2nd evening, the 3rd morning and evening, along with the 4th morning. Also, the desk chair in our room was badly stained and there was just a Hampton Inn & Suites level of comfort missing. If we ever go back to Great Lakes / Waukegan, we will choose a different hotel.

the bathroom had hair all over shower and in towels, bed was absolutely disgusting. requested new…read morebedding and only got a top layer of sheets. asked for a refund after being unable to stay there for the night due to the state of the bed and was told there was no refunds as a response to every single one of my issues, not even an I'm sorry, just "no refunds" 3 times and nothing else. i might as well been an automated response. contacting days inn customer is absolutely no help either. never coming back to a days inn ever. do not stay here!!!

The hotel is great! Close to base if you're in town for graduation. A lot of food options very…read moreclose basically walking distance. Not too far from downtown Chicago and a safe area! If you're here for a while it can be annoying dealing with neighbors (kids who want to party in a hotel for some reason) the staff handle it well but it's unfortunate that they gotta deal with stupid stuff like that. But all in all a great hotel for its price and the staff is excellent. 10/10 would stay again only 4/5 because I had bad neighbors but nothing to the hotel itself or the staff.

Just FYI to all Great Lakes Naval Boot Camp grad parents: We…read morebooked at Sonesta Wekaugen. Through Expedia. The front desk young man at check in was very nice...it's well located by shopping. BUT...Just had the rudest housekeeper bang, literally, on my door saying That we need to leave the room Because they are shampooing the carpet. I nicely explained there must be a mistake cause we just checked in yesterday and we'll be here through Sunday it will have to be done then. They said no way, It's today get out...lol, literally. I spoke to the front desk manager LILY who said the same thing. She said this has been planned and they were doing the whole building, if I don't like it they'll give me a refund on the next 4 days and I can find a different hotel. They did not care they did not understand why I thought this was inappropriate, they sais they had no time to notify guests booked. She had No answer when I asked why it wasn't on their website that this was planned. They did not see why there should be A Notice on their side that this was going to occur. And Lily at the front desk said though it will only take 15 minutes yes the rug will still be damp, And she does not note for how long. So, heads up for the future, The experience was kind of Yuck. Now back to excitement! We have a SAILOR!

We had reserved a room in Gurnee thinking we had done it for the North-Gurnee location. However,…read morewhen we arrived there, we were told they were no longer part of Holiday Inn since a few days ago. However, that is not reflected on Apple Maps nor on Yahoo. It is now Hotel Gurnee. We had booked at this location instead which was not near where we needed to be. We cancelled our reservation here and were charged for the room despite explaining the mistake. I understand they have their own policy but they were not even willing to give us a credit or a partial refund. So much for customer loyalty.

Great place to stay! They cater to Navy recruits families. Very clean. Breakfast is free and has a…read morefresh ground coffee beans machine, a pancake machine, lots of fresh fruit, and the best fresh cinnamon rolls! The rooms are clean, and spacious