Great place to stay in Zion. The decor is beautiful. The rooms are clean and spacious.read more

It is completely offensive this place so proudly proclaims itself a women run hotel…read more Why? Because it is the worst run hotel for a hundred miles in any direction. Without getting into all the small things like only having two towels in a double occupancy when we all know someone's going to need to wrap their hair, like entertainment equipment so poorly cared for you're jiggling HDMI cables like it's a set of rabbit ears from 1978... They make you sign a form indicating quiet hours begin at 10p & then host private parties in the ball room which run until 11p with amplified music you can hear three floors away. Never mind the women they hire are precisely the sort which make it impossible for other women to be taken seriously in the work place because they're under trained, apprehensive, poorly spoken, surly, unable to make decisions, speak in a full voice with confidence in the knowledge of what they're saying... We've put up with the place for a few years now because they landed the Bristol Fair package deal & we really want shuttle service to & from an event involving alcohol, but at this point, I'd rather walk the two and a half miles from the fair to the Double Tree than put up with this place one more night.

I have stayed here 3-4 times, now, and love it. I stay at a lot of hotels…read more Here is what I love. The rooms are huge. The bathrooms are nice. The living-sitting area is comfortable. The kitchen/bar is very convenient. This is a suite. Comfortable. Parking is well-lit, easy and safe. Breakfast is pretty good, with nice coffee, eggs, pancakes, yogurts, cereals, toaster, juices and more. Lovely lobby. Helpful front desk people. Housekeeping whenever you need it. Lovely big swimming pool and excellent gym. Impressive lobby area. They have separate nice vending machine areas and also washing machines should you need to do a load. Truly full-service. All at a very affordable price. Quick drive to anything you may need, it is actually well-located to a lot of the Chicagoland areas. This is my go-to place to stay. Great value. Highly recommend.

Rooms are a little pricy but they're spacious and clean. Property is well maintained and staff is…read morefriendly and courteous.

The owners couldn't be nicer and the room was very clean. Definitly worth the money. I'll be back!read more

This place is a dive. Room was filthy, smelled real bad, had and old TV, old worn out furniture,…read moreuncomfortable bed, big holes and dirt all over the walls. Cobwebs, dust, and dead cockroaches, cracked tile in shower, plastic shower curtain rod wouldn't stay in place because of the busted up tile. Everything was dirty, long black hair on the sheet when I pulled down the bedspread. No blanket - they expect you to use the bedspread as a blanket/comforter - YUCK, looks like they hadn't been washed in a while. Frayed carpet to bathroom causing carpet tacks to stick up - but wouldn't advise going barefoot anyway - I bought brand new pink flip flops that I wore only in the motel and the bottoms of them were filthy from the disgusting sticky, stained carpet after just one day in the room (stayed two nights - was stuck for arriving late and being at a friend's memorial all day the next day). My cell phone was dead and I didn't know what to do. I was in tears, tried to leave as much luggage in the car as possible. Grocery carts up to doors on outside of building (what kind of people live there). No Ice. Had to buy a Cubs blanket at the Jewel for 30.00. Charged me 15.00 in taxes for two nights. Had to use a regular key to enter room from hot filthy hallway. I am leaving most of my luggage in the garage as I arrived home, and taking out doing laundry as I empty it. Yes, it's that bad, please don't stay here. I couldn't sleep due to the anxiety and the people walking around above me at 4:00 in the morning! I would give it zero stars if possible. This is by far the most disgusting room I ever stayed in.

There are so many positive aspects to the Lotus, it's a beautiful hotel, in a quiet,safe area,…read moreupscale & very clean. In the large dining area there's a full hot breakfast every morning, with fruit & juice, yogurt, cereal, pancakes or my favorite...the waffle maker. There's fresh hot coffee all day. The rooms are gorgeous, the beds are soooo comfortable. There's a fridge, microwave and sink in the standard rooms, along with a table and chairs. If you order food, the staff will give you plates & utensils. The rooms are huge, lots of space, a flat screen tv & free wifi. There is a large laundry room with 2 washers and 2 dryers that work well, which is a true plus. There's a heated pool and a hot tub. There's a large flat screen in the social area, which has plush chairs, sofa & fire place. Out back there's an adorable patio, complete with 3 nice gas grills, tables & chairs, it's a good sized area. If you use a grill, again the staff will give you utensils and dinner ware. It's especially nice the way the patio is mostly enclosed by walls and trees, which blocks the wind but the sun has lots of access. The landscaping around the hotel is so pretty, there's a golf course out back. It is truly an incredible place to stay. It truly is a swanky place to stay, but what makes it absolutely the best, is the staff. Genuinely kind people, from the helpful kind people at the front desk, to the housekeepers, maintenance workers, landscapers, the shuttle drivers (Sonny is fun, upbeat, always smiling, caring & very quick witted, Sonny will say something to make you smile, laugh & brighten your day.) Robert, is a saint, works long hours & is still around when he's not on the clock. Robert pays attention, learns everyone's name & gets the shuttle riders to get to know each other. Robert goes the extra mile and then ten more. I truly feel he doesn't do his job just to make a living, Robert does his job because he loves people. His objective is to help people who are fighting cancer & help their care givers & family too. Robert helps in too many ways to mention them all, there is just so much he does for so so so many patients, but the nurses always told me he stopped in to check on me when I was getting my chemo. I was always sleeping when he stopped, but when the nurse would tell me, it touched my heart. It made me feel cared about, safe. My chemo was always late in the day and would end long after the shuttle stopped running. The Lotus & Robert made sure I got a ride back. The stress and anxiety that Robert & Jun spared me after chemo was priceless! That's the level of kindness & so much help, it's absolutely priceless. I want to thank Jun, you are an amazing, talented, intelligent, sweet man. Thank you for coming to get me after chemo, you have an infectious smile and you're calming, you are such a supportive, helpful, thoughtful, caring, genuine person. You would ask if I had eaten, not everyone would think about that. Jun, there were so many times you made me smile, and times you made my day the best. The times you sang were awesome. My favorite time you sang, your family had a dinner for your Dad's birthday. I came out in the lobby & there's kids every where. I adore kids & they were every where. 2-teen, each polite, happy. You insisted I come meet your family (which warmed my heart & I felt honored to have the chance to meet your family.) On my way back to my room, you asked if you could sing a James Taylor song for me. It was just us and you cover James well. I was there alone, you knew that. So you shared your family & food with me & then sang incredibly a song from one of my favorite singers, you knew that too. Thank you Jun! You're kindness is genuine. Thank Everyone at the Lotus! You're family, not just an amazing hotel!

To stay at Hawthorn Suites is to be confident nothing shocking, jarring, or otherwise outside the…read moreexperience of the average upper middle class traveler will occur. It's entirely possible to somnambulate through the entire check-in, residence, and wedding reception experience blissful in the knowledge that, within the confines of the establishment, nothing interesting or untoward will assail the senses. The bride evidently picked Wedding #2 and color scheme #6 from the menu, causing her wedding planner and Hawthorn to swing into action like a well-oiled machine. The evening was perfect - I'm certain it adhered exactly to the script. It was entirely without drama ... or passion ... or a pulse. The bride has an attractive and strong personality, yet the evening was flavored with vanishingly little of her personal touch. Instead of spending the evening feeling happy for her, I passed my time wondering why anyone (and especially she) would invest time and money on something so generic and cold. My impressions of ... The reception hall: Pre-fab room, completely conventional, mercilessly well-organized and intelligently arranged. It was "personalized" with dyed sashes, luckily of a different color than those chosen by the evening's other bride, who was installed in the otherwise identical adjacent reception room. Without the color-coded accents to identify the rooms, there would doubtless have been substantial unintentional co-mingling of guests from both parties. The entertainment: DJ with a table-mounted disco ball - playing every hackneyed wedding-centric song I've grown to hate. Fireworks (I am not making this up) set off outside, clearly visible through enormous windows, creating a backdrop for the bride and groom's first dance. I somehow did not ... ah ... feel the moment. The staff: Completely unobtrusive, quick, efficient, and numerous. They masterfully executed each of the tasks entrusted to them that evening: performing the ever-present-but-never-underfoot dance of dispensing hors d'oeuvres before dinner, serving dinners to every person in the room nearly simultaneously, making the for-show wedding cake vanish directly after it was cut, distributing perfectly cut pieces of cake immediately afterwards, and whisking away the used place settings and utensils with magical speed. The food: Well prepared and admirably tweaked versions of old standbys - one or two unusual ingredients in the entrees had a good effect. The improvised vegetarian kabob was quite nice. The suite: Quiet, comfortable, and tastefully appointed - a veritable refuge. The only time I heard the hysterics of the other bride's bridesmaid, who had the suite directly across from mine, (apparently her bf cheated on her that night with another girl in the wedding party) was when I ventured into the hall. I slept well and heard nothing from my neighbors while inside the suite. The appliances were all very nice, but the pots in the cupboards were cheaper than anything I've encountered outside of a child's playset, and there were only a couple utensils in the drawer (good thing I didn't have guests). The parking: One complaint - multiple advertisements stuck under my windshield wiper - whatever's on that slip of paper is not worth making me unbuckle and get out of the car to retrieve! Amenities: The fitness center was nice (if limited) and the vending machines got some late-night love. But, I feel like I missed the point of staying here, since I didn't indulge in the big draw (golf).

Came here for afternoon tea and it was such a lovely atmosphere and experience. It's around $55 for…read morethe tea set that comes with savory and sweet items. It was plenty of food and you'll definitely need a box. They even give you a small sample of loose leaf tea for the tea you pick out which was really nice. The restaurant area was really lovely with lots of natural light looking out into the garden. Servers were very attentive and quick. Favorite bites included the matcha lemon tart, the quiche, the pumpkin loaf, and the Darjeeling tea. There's also free valet parking since you can't park yourself in the hotel parking lot. Highly recommend their afternoon tea experience.

Delicious dinner, excellent service in the Brassiere. No rush dinner, relaxed and great service…read more The fillet was cooked perfectly and delicious. The chicken was again delicious. The sides were extremely bountiful for the four of us to share. Beautiful surroundings to enjoy your meal.

I had a reservation that I had to cancel due to the government shut down. I called the day before…read morethe reservation and the rep stated that the reservation had been canceled. Fast forward to the next day and my GTCC was charged $135 dollars. I called multiple times to finally get in touch with the front office manager that stated she could not issue a refund because I didn't have a cancellation email that the rep never sent. I am now having to pay out of pocket for their employee failure to do their job. I find this extremely frustrating to deal with and would expect better service from a navy gateway.

My husband and I have been to many gateways, and this one by far blows the others out of the water…read more The parking is right across the street from check in. The women at the front desk were friendly and helpful. They also serve continental breakfast. The room we are staying in is absolutely beautiful and super clean. The kitchenette is great, allowing us to save money by cooking our own meals. I love that there is two rooms with two televisions. We will absolutely come back and stay at this gateway again. Again, one of the most classiest gateways I have ever stayed at!