I was so incredibly happy with the kindness I received here! Fad gave me such good recommendations!…read moreThe hotel is beautiful and such a good vibe. Couldn't recommend it enough! Thanks Fad and Kesha

This review is for the Shepherds Bush location. It is a 5/5 on every level! Customer service is on…read morepoint. The basement room is fantastic and underrated. The place is modern meets vintage decor. I loved it! If you're looking for great sleep, great ambiance that's close to the trains with many dining options, check it out! You will not be disappointed. Enjoy!

Had a great stay here for 5 days in London with a return here coming in a few weeks. Their cocktail…read morebar is awesome. Perfect spot for a nightcap. The staff is friendly and warm. They offer great recommendations in the area. The rooms are nice, and have what you need. I think I had a more dated one, but still was good. Room service was tasty and prompt. Great location and beautiful property and outdoor seating area. The gym is basic but has all the things you need for a solid workout.

I just popped in for dinner and had a Moscow Mule and the Salmon and I will say it was the best…read morecooked salmon I've ever had. My father was a chef so I'm definitely a foodie and this was done to perfection! The drink was also beautiful. trying to decide whether to end on dessert but I'm afraid to be disappointed after what I've enjoyed so far! Update! I have been back twice now! Second time I had the Miso Cod which was VERY GOOD! Tonight I tried the sautéed mushroom which are divine! The salmon was not so great tonight which was a bummer but you cannot be perfect all the time! Also: tonight I sat in the restaurant but I much prefer the atmosphere of the lounge and bar

It was once quite comfortable, and in a good location nr marble arch & Oxford street…read more However, as with many Hyatt buy outs , it's changed and not as refined as in years past - the same can be said of the Savoy. Not as it once was under a corp umbrella. And disastrous referb :/ They definitely lose their once luster, and become a chain property - and that's unfortunate !

4.5 stars - Great hotel! We stayed here for 4 nights last month. Bella at the front desk was so…read morelovely and went above and beyond to make sure we had rooms available when we checked in that were on the same floor with our preferred bed arrangements. She made sure our luggage was delivered and answered our questions. She made me feel valued as a customer and at ease on a stressful travel day. The hotel is located within walking distance of the tube, Oxford street with Selfridges as well as many restaurants. There is a taxi rank located right outside which was very convenient. The rooms were very comfortable with plentiful amenities like complimentary bottled water, mini fridge, robes and slippers, etc. The bed was so soft and there were a good variety of channels on the television. All staff we interacted with at the hotel were helpful and kind. There was a fire evacuation on one of the days we were there and an announcement came on the loud speaker informing us to leave and staff members guided us to the exit quickly. The buffet breakfast was nice with omelets by request, a variety of hot and cold items (bacon, sausage, eggs, hash browns, baked beans, pancakes/waffles, fresh fruit and vegetables, juices, cereal, yogurt, pastries). There were servers to clear your plates and provide drinks. We had drinks one evening at the bar and Marco was such an entertaining and efficient bartender. He made our evening memorable and put so much attention into making our cocktails and providing us with information about the signature drinks available. Overall I would stay here again! The location was wonderful and we had a very comfortable stay.

Cream tea and scones were amazing on our first visit to London from Whitby Ontario Canada'. The…read moreservice was absolutely phenomenal

Will not return…read more Afternoon tea at the Montague on the Gardens, with three tiers of sweets, sandwiches, scorns, and savories. We don't have a reservation, but are accommodated in their modest 5-table conservatory with a skylight. The patrons are mostly, if not entirely, Americans. The location: 5 /5 The hotel lobby and bathroom 4 The conservatory 3.5 The service 4 The menu cover 5 The tea 3 The food 3 The cover of the thin menu is charming, far more attractive than the venue and food. They offer two kinds of tea: black and green, which includes mixed. I tried the Herbal Infusion, which is ok, and Jasmin, which is inferior, a mere supermarket issue in the eyes of a Chinese tea drinker. The food, except for the smoked salmon, is slightly below average, feeling old and tired, despite being a fan of scones and shortbread. I hardly touched the £8/$10.69 Kingsdown still water, it's really unnecessary. It's our museum day. Between the army museum and the British Museum, we're hunting for lunch near the latter. The elegant Georgian townhouses, dating back to 1860 in the heart of Bloomsbury, caught my eye. They're next to the British Museum, on the quiet Montague Street. The hotel is part of the Red Carnation Hotel Collection.

I had a nice time taking a break from walking around the city and being a tourist all day…read more We had a couple of drinks, and the seats were very comfortable. I think I spent about 2-3 hours there in total. I'm not one for an alcoholic beverage in the middle of the day, but they had these very refreshing seltzers at around $6, which we loved.

Great location, clean rooms, and friendly staff. The space was compact but had everything I needed…read more Perfect for a short stay!

Prime location for traveling in London…read more My family and I arrived in London around 2PM and I received an email confirming our rooms were ready prior to our arrival. The typical check-in time is 3PM, so I was pleasantly surprised. Check-in was smooth. They mentioned two out of three of our rooms were upgraded without extra charge, but comparing my room to my parent's room, they looked the same. The only upgrade would probably be the free tin of biscuits from Cartwright & Butler. I requested to clean my room twice during my stay in London, but the staff would knock on my door each night asking if I needed anything. This level of service is something I haven't encountered, which exceeds my expectations. As for the room, it's a bit small. The rooms smell a bit musky in both my room and my parent's room. The bed was too soft and my body would sink into the mattress, which wasn't the most comfortable feeling. The hotel's gym was fully equipped with smart watch syncing features and water bottles. They had a rower, an elliptical, two treadmills, a weight machine, kettlebells, and dumbells. London is expensive, but if you want a convenient place to stay, Great Scotland Yard Hotel is a good choice.

Stunning hotel located centrally in Whitehall. Super close to the Thames, St James, SoHo,…read moreWestminster, and more. Used to be an old police station so there's some really cool nods to the history. Check in was east. Greeted upon entry and had our bags brought into the lobby for us while we waited to get checked in. Arrived an hour before check in window but they had a room ready for us so we were able to get keys. There are a number of restaurants and outlets within the hotel, including a Michelin star restaurant, but we did not try any of them. The room was luxurious but small. Well maintained with a really comfortable bed and pillows. Mini bar of soft drinks and water included in the room. Massive bathroom with a great shower. Awesome water pressure, especially on the waterfall faucet. Room did have a constantly lingering smell of celery that we didn't like. It's the cleaning product or air freshener that they use but it's pretty intense. Staff was incredible friendly in all interactions. Helpful with any questions and also provided us water at the front desk when we asked for extra. Only major downside was the tiny room and celery scent.

I would give this hotel, a three out of five stars. They are relatively close to the London Bridge…read moreand you can walk to the north end of the London bridge within 15-20 minutes. The check-in process was not very ideal for me as they made me wait for almost 2 hours before they would give me a room since the "official" check-in time is 3 PM and I arrived at noon. Also the room and especially the bathroom is pretty small. They do offer a complimentary breakfast, but it is not very good, although they were flexible enough to let a guest of mine also eat the breakfast there along with me which has to count for something. I will definitely check out another hotel maybe the Hilton doing my return trip to London in a couple of months.

I have mixed feelings about this. It was priced well, which allowed us to not sleep here during…read morethe whole length of our stay since we went on day trips. On our first night, the room felt cold. Our portable carbon monoxide detector/thermometer didn't match their thermostat. We had them turn up the heat remotely at the front desk the next day. Weird. Pros: -Location. Not too far from Borough and London Bridge stations -Washer/Dryer were complementary. Cons: -Staff didn't acknowledge our Titanium status. They needed to be retrained in customer service, how to make people welcomed, how to smile. Otherwise, a computer kiosk would have been better. -Washer/Dryer can get very busy. It didn't help that people didn't came back in time to take out their clothes. -Bed was uncomfortable. Pillows were small and thin. Sheets felt cheap. -Bathroom was very DIY. Cut myself on a metal corner of a wall. Shower stall drain was so slow. -Complimentary breakfast was terrible.

checked into this hotel, and the staff was exceptional and very personable and friendly. The room…read morehad a great air conditioning system and fantastic linens on the bed. We had a bathtub which I enjoyed. The location you can't be right in Mayfair walking distance to everything. I would like to pay note to the trainee who when we were leaving in an Uber that was extremely rude and made us feel uncomfortable. He took a stand and helped us out of the Uber and got us a taxi instead. He needs to be commended and we really felt safe and appreciated it'

This is a lovely, quirky hotel in a perfect spot in London. The staff is friendly and helpful and…read morethe decor is lovely. We had booked a double bed room and were given a complimentary upgrade to a king. The room was small but had plenty of storage space. The bathroom had a rainfall shower head in the tub. When we took a shower it leaked all over the bathroom floor. We reported it and they assured us they would repair it, but they never did. The housekeeping was a little iffy, but every complaint was quickly addressed (except for the shower). All in all we greatly enjoyed our stay.

The good: - Location - super Central to just about…read moreeverything that you need as a tourist. Very hopping all day and night - it's near the theater district. - Value - from what I remember, I think I got a pretty good deal for what I got. Many of the hotels I looked in the area had tiny rooms that only fit a bed but this had so much room - great size bed and bathroom and desk and storage. - You get $ for not doing daily room cleanings. You can get 7 Euros per day for skipping the cleaning and you can use 2 of the credits at a time at the restraunt downstairs. We put it towards breakfast for one of the days. - Refillable filtered water on every floor and you get 2 refillable water bottles in the room along with a chocolate bar. - Pretty lobby and the staff were very helpful and nice. The bad: - The only reason I didn't give it 5 stars is because my side of the bed was super uncomfortable and hard to sleep in. I thought it was just me at first but I made my partner switch sides after 2 nights and he hated it as well. I have no idea why but one side of the bed was extra hard and bumpy or something. It gave me major backpains for the 2 nights that I slept in it. Luckily my partner was willing to switch with me and I had such a better night sleep after that.

This hotel is in the heart of it all, and most probably book it for that reason…read more The rooms are clean, as was the bathroom, and the bed was comfortable. They need to work on check in times, as we saw long lines each day. Also, the "going green" campaign needs some fine tuning. This program offers some money for not having housekeeping. The problem is the cleaning crew must give the ticket, and we didn't get one. Not a big deal/ this seems more like a systems issue rather than anything else. The doorman looks the part, but he rarely actually opened the door. Always had a smile and was friendly. But outside of that, I can recommend this hotel without question. We also stopped in for drinks at the bar and enjoyed our time.

I'll keep this review short - that JW was an honestly good old-school Marriott, of which there are…read moreso few left. If I could, I would give them 6 stars. The hotel was wonderful and super-clean, the staff was friendly and helpful, the executive suite was specious and very well equipped. Is it as fancy as some of the best Ritz-Carlton's... maybe not quite, but I had more fun and felt better. They really have class and maintain that perfect balance of quality service that doesn't feel pretentious and uptight. Almost forgot - the executive lounge - it has been a long time since I have been to an old-school proper lounge. It is the way it should be - good food, awesome service, multiple events per day and all around what I remember from good old days. If you are in London and you need a good hotel in a nice neighborhood - absolutely stay there!!!

To go back a bit, last year we attempted to check into the JW Marriott Grosvenor House London…read morearound 6:30pm. Although I'd noted our check in time on our reservation, a room wasn't ready. Since we'd had a long flight and had nowhere to go they held our bags for us while we went to get food. We returned about an hour later, with still with no text about our room. Having no other space to eat we brought our food into the lounge to wait for our room and started eating, only to be interrupted and snidely told no outside food. We replied that we had nowhere else to eat since our room (more than an hour and a half later) still wasn't ready so the lounge attendant went and retrieved our keys, stating they'd been trying to reach us (not true but fine) and we went up to the room. Now this room, if wasn't the worst room in the whole hotel I would be shocked. It was down a really small corridor and as soon as we opened the door it reeked of cigarettes. It was about half the size of our room the year before and the air quality was terrible So we go back down to the front desk and I ask if we could get another cleaner room, thinking because they made us wait they were likely fully booked, but surprisingly they switched us immediately to a different room which, funny enough was already ready and had the fantastic A/C unit air quality and size we expected from last year. Funny how that happened. Fast forward to this year. I was honestly on the fence about staying again and almost posted the review above last year, but I preemptively reached out to our Ambassador to mention the issues we had and to confirm again, that our room needs to be far away from the elevators and to get 24 hour, so our room would absolutely be ready when we got there. Well they got it half right. The room (one of the worst in the house again) was ready at check in but was right next to a service elevator. We'd had a very difficult flight and problematic Uber ride, so the room being an issue again for the third year in row was really a not great cherry on top. We went downstairs to ask to switch but they tell us nothing else is available. So we go back up to the room to wait (after noticing our new keys won't work in the lounge yet again this year), except the elevators are giving me the most awful headache. So I finally call our Ambassador and get them involved and they tell me they'll call them. We head downstairs and the Ambassador team calls me back to tell me the room will be ready in 10 minutes. Fantastic. So I walk up to confirm this with the front desk and they have no idea what I'm talking about. We go back and forth and I let them know we're flying to France in the morning and leaving at 3am (it's 6:30pm by this point) so if they have no room we can go elsewhere. Somehow, shockingly they find something. Again, funny how that happened. So we get the keys re-made and go upstairs to see the room. It's still not a great room, but it's not near any elevators so we call it good. But once again, our lounge access doesn't work, so we have to go down again to get them re-made. However once we finally get access - the lounge attendant hassles us (yet again) - this time for grabbing a bottled sparkling water because apparently they changed the rules since last year and nothing can be removed from the lounge. That first year we stayed you could grab waters from the lounge to bring to your room, but sure fine, inflation. Mention it at check in and post a sign in the lounge. The next evening we get back after having had maybe 14 hours of sleep in 3 days and guess what doesn't work again - our key. They hadn't warned us the merged stay would break the key. So back down we go to get it re-keyed, only to next day excitingly discover yet again the lounge access on the new keys doesn't work. So again, we have to get new keys. While the first year was quite nice, the last two years have been the worst check in processes we've ever had while traveling. The lounge attendants are rude and the customer service experience is terrible. At the end of the day we gave them a second chance and it ended up being worse than the time before so we won't be staying with them again.