I feel that the receptionist should retire. She is overall rude and unpleasant and in general an unhappy person and it comes through when she interacts with customers. When dealing with customers this should never be acceptable. As far as the doctor, I am not to crazy about him either, he made many rude comments to my daughter while she was getting her eye exam and me being in the room. Leaving a city I thought people would be genuinely friendlier, but that is not the case. At least not in these optometrists office. read more

Like the other reviewers, I also felt the receptionist was rude and service was poor. They double billed me. Didn't give a proper receipt so I lost out on rebate. Just go somewhere else. read more

If zero stars was an option that would be my vote, and since 1/2 is not either, it's a 1, which is of benefit to them. Avoid at all costs. I should have thought twice about this based on first visit, but they are nearby and accepted my VSP insurance, so I thought. When I go to this place to get my money back - long story - it will be my 5th trip to their offices. Botched eye exam, botched frame selection, botched lens creation, botched attempt at making good...10-12 days to get a pair of glasses!?! In today's modern age? Ridiculous. Worst receptionist/customer service rep ever dealt with for eyewear or other. When I first picked up the glasses, which were made wrong, was told that it wasn't a problem with the glasses - it was a problem with my eyes and progressive lenses...which i have worn for 4 years already (and glasses for 20+ years). Took another 10-12 days to get 2nd pair after another eye exam and them admitting the glasses were made wrong. 2nd pair arrived and just as wrong as the first, but they convinced me again to "try them out". Constant excuses about delays...on 3rd attempt to make the correct pair of glasses, I was already done and told them I demanded a refund...was called back with a promise of 2-3 days to correct, so I brought them the frames back to do this...on the deadline of the 2-3 days (Monday) I instead got a phone call stating it would be closer to Friday when the glasses would be ready...today is Friday - called and no glasses - "need more time" from the receptionist, who repeatedly falls on the excuse of "I'm the only one here" as a reason for this to all be OK, or at least not her problem. When I demanded a refund, told that was not possible because "I'm the only one here" (again). I leave town tomorrow for a week - no new glasses (and sunglasses, which was the only reason I was giving them my business to begin with), and they can't refund my money because she's not authorized. Worst experience in 20+ years for a pair of glasses. I do not plan to use this place ever again and will make it my personal goal to tell others to avoid. read more

I've never written a bad review before, but honestly I've never had such a bad experience with customer service before. Everybody that works there try's their best to make everything complicated and an issue. Just do yourself a favor and choose somewhere else. read more

My girls have been going to Dr Ryback for about 6 yrs now. I love him. We used to go to his office in Whitehall, which we loved. Now we go to the Nazareth location since Whitehall closed when Jane retired. The helpers in the Nazareth location are not as personable as Jane was but Dr Ryback is great with both of my kids (now 9 and 6) and found eye issues in my younger daughter when she was only 1. He's so great, personable. read more

There was a time when this was my regular place for glasses, Six years ago I left here and went to the Walmart vision center, Last year I deciided to give this spot another try. Never again. This past year my "NEW" glasses had a nose gaurd fall off, just fall off while I was driving. It was replaced with a mismatched one. Two weeks later both the replaced and second original nose gaurd just fell off. Both times the glasses were on while I was driving. This time agian- two miss matched gaurds were glued on. I purchased these less than nine months ago and yesterday the frames literally just broke in two. RIght across the nose bridge. I have older glasses that are four and five years old, glasses I wore for 18 months that are still intact with all original parts. I would blame the frames and thier manufacturer except for the mis matched nose gaurds. Twice. So do I go back? Nope. read more

I have been going to Nazareth Optical for almost 20 years. The practice is a real pleasure to deal with. Dr. Riback is professional and always recommends what is best for you. The staff is very accommodating and I appreciate their advice...both staff members are very stylish and I trust their opinions with help in choosing the best frames for me. The practice is more than helpful when dealing with your eye health insurance. I have a 20 year old son and he loves the wide selection of frames there that are "cool." I too think their frame selection is awesome. And I've never had to wait long for my glasses...and as far as the timeliness of keeping appointments, unlike some doctors, Dr Riback is always on time with his schedule. I have no problem recommending this practice to family and friends. read more

I recently moved nearby and contacted Nazareth Optical to become a patient and set up an eye exam. I have never dealt with such a rude receptionist. She did not listen, was rushing me off the phone and acted as if me making an appointment was a huge problem for her. This place needs to learn what customer service is. If this is the attitude I'm getting to just give me an initial appointment I can't say that I would ever want to deal with them if I had an issue. Definitely will be taking my business elsewhere. read more

DO NOT GO HERE!!! I am new to the area and had a screw stuck in my glasses that needed to be fixed. Went here b/c they accepted my insurance. They got the screw out but something was bent and they couldn't get the screw back in so I needed to leave my glasses there until the next day, at the earliest (I NEED my glasses so this is problem #1!) Then, I got called the next day that my glasses were ready. Went in to pick them up and there is a HUGE scratch on my right lens!! They said they would talk to the manager to see what they could do about it. This was 2 days ago. I received a call 10 minutes ago and they told me they "COULDN'T DO ANYTHING about it b/c it was not their responsibility"!!!!!!!! HOW NOT! THEY scratched my glasses and now THEY'RE NOT GOING TO COMPENSATE ME somehow for the fix??!! DO NOT GO HERE! I am reporting them to the BBB too!! read more