terrible experience inquiring about a vehicle. met with unprofessional customer service from…read moreMatthew Sarchuk. Will take my business elsewhere due to this "salesman" behaviour

When we purchased our 2013 Sonata Hyundai Newmarket I couldn't say enough good things about this…read moredealership in fact we recommended them to 7 friends and family which all have purchased vehicles from this location. It all started around 2020, Worst service advisors at this location. Not helpful and rude. Eric Miskin and others in the service department repeatedly had attitudes and provided zero customer service. After the sale, I believe they showed no interest in helping or building any kind of customer relationship. What topped it off was when our Sonata had a factory recall on the engine. We contacted Hyundai Canada ahead of taking our car to Newmarket Hyundai, as it states in the recall notice engine is replaced, if anything being replaced is damage or broken it is still replaced with out cost to our customer. once again service department was going to charge us for the parts being swapped out that are clearly out lined by Hyundai Canada Recall notice. The only Reason we go there to this day is only because we have a lifetime Oil Change Warranty. for this car and A new service person working there said we have a note put on our file which says NEVER DO ANY WORK ON THIS CAR FOR FREE. thanks Eric Miskin Please people shop around and look at Aurora Hyundai we take ours to Midland Hyundai for service never to This dealership only for lifetime Oil Changes

Stephane (Sales Manager) is not someone you want to deal with!! He'll hoodwink you into a deal…read morethat you can't get out of even after your car is not delivered on time and then tell you that Toyota is doing you a favour by allowing you to extend your lease on your 5 year old car and pay $430 with no compensation towards your new car! Do yourself a huge favour and just buy from another dealership....if it has to be Toyota, I would recommend Richmond Hill as Aurora is part of the same dealership.

What started off as just me warning them of a situation with a possible odometer rollback yesterday…read morehas now degenerated into at war with a person named Yousef S. - who has never learned you can't win an argument with a customer and had been throwing around accusations since his first email to me ( now we are up to 13 back and forth ) and I have screenshots as proof of everything I said from his first denial onward. Would not buy from them now if they were the only car dealership in GTA. Yousef for some reason seems to have a delusion he is more than a used car salesman . Yousef SXXXXX Product Advisor Newmarket Toyota Phone: (905) 953-2890 Email: yousef.sXXXXX@newmarkettoyota.ca

Most expensive test drive I've ever been on. I put a deposit on a used car and I had to back out…read moreof the sale and they would not refund the deposit. I will never deal with this dealership again nor would I recommend them.

I took my Nissan Maxima Platinum to Newmarket Nissan because I was getting a chassis module error…read moreon dashboard. They made me to take my car 4 times and they charged me $1268 to simply repair a wiring issue. After all frustrations and going back and forth, I noticed that back up camera is completely shut off. I brought this issue to my advisor ( Stephen Plumley) and I was told they need to replace the entire unit for $4000 despite the fact that display was working previously. I have no doubt that they messed up the wiring. I got a hold of the service manager (Aaron Miceli) and he was completely arrogant and helpless. Simply said, they are all incompetent and unprofessional. I do not recommend this dealership to anyone. Take your car someplace else and save yourself a lot of time and money!

Friendly local dealership with a very good reputation. Owner is very honest and will go to nearly…read moreany extent to insure a satisfied customer. I have so far purchased two of my cars from them and I cant wait to bring them more business in the future. The owner has gone above and beyond for me on numerous occasions. You simply don't see used car dealers like this any more, I would definitely recommend them to friends and family!

I had a fabulous experience dealing with Limestone Motors. After owning a car riddled with…read moreelectrical issues, I was feeling a little nervous about buying another used car. Someone recommended Limestone to me, mentioning that they had bought many reliable cars from them over the years, so I gave it a shot. Frank, Rob and the rest of the team were extremely friendly, courteous and delivered a great overall service. Not only was their customer service top notch but they were very professional. You can tell by speaking with them that they are knowledgeable and really care about their clientele. There was never any pressure to purchase or any hidden fees along the way. I ended up buying a great car, with an immaculate service record for a really good price. I would definitely recommend Limestone to anyone looking to buy a quality used car.

I am writing this to warn anyone considering the 2025 Audi SQ6 e-tron. After waiting over a year…read morefor my factory order from Audi of Newmarket, I have been left with a vehicle that has significant, recurring safety malfunctions and a dealership that offers zero accountability. Despite being marketed as a flagship of innovation, my vehicle has suffered from the following critical failures since delivery in January 2025: High Voltage Electrical System Malfunction: "Drive with caution" warnings. All-Wheel Drive & Charging System Failure: Multiple system-wide malfunctions. ABS & Driver Safety Monitors: These systems frequently shut down entirely during normal Canadian weather (light rain/snow), disabling collision-avoidance features. When I raised these life-threatening concerns, the General Manager at Audi Newmarket admitted to me: "I am very familiar with the 'system unavailable' messages as I experience them too." It is professional negligence to continue selling these vehicles while acknowledging that even management's own cars are failing. The dealership claims the car is "too new" to fix, and Audi Canada has been completely unresponsive to my repeated attempts to reach them. Audi of Newmarket and Audi Canada have shown zero consideration for customer safety. If you value your safety and want a reliable EV, do not lease or buy this vehicle. I am now forced to escalate this to regulatory authorities to hold them accountable. In normal Canadian weather rain, snow & the vehicle frequently reported that safety systems were unavailable. This directly contradicts Audi's own marketing claims about advanced collision‑avoidance and driver‑assistance technology. The repeated failures of the safety monitoring systems, especially under normal driving conditions and inclement weather, raise significant concerns about the reliability and safety of this vehicle. I believe these issues warrant immediate investigation and intervention by the appropriate regulatory authorities to ensure consumer safety and to hold the manufacturer accountable for addressing these defects.

I brought my 2016 Audi Q5 in on December 15 for a scheduled 115,000 km service, including a brake…read morefluid flush. During the service, the advisor, Albion, contacted me and said the front brake rotors were corroded and the pads measured 5 mm. He specifically asked whether I had noticed that the brakes felt soft. When I confirmed this, he recommended replacing the front brake discs and pads to address the soft brake pedal, at an additional cost of $1,730. I approved the work based on this expert recommendation. After picking up the vehicle, the brakes still felt soft and required deep pedal travel to stop. When I followed up the next day, I was told that soft brakes are "common in older Q5s. And no adjustments can be made to resolve this issue." This is unacceptable. If the brake softness is a known characteristic and not something that replacing discs and pads would resolve, then recommending a $1,730 repair as a solution was misleading and unnecessary. I paid a significant amount based on professional advice, only to be told afterward that the problem was "normal" and effectively unfixable. Brakes are a critical safety system. An Audi service center should provide accurate diagnostics and honest recommendations, not sell costly repairs that do not address the customer's safety concern. This experience felt deceptive and has completely eroded my trust. I would not return here and cannot recommend this service center to anyone who values safety and transparency. Stay away from Audi Newmarket for your own sake.

Purchased a 2010 Hyundai touring for a great price and under 9pm. Driven it 5 months and not one…read moreissue

Paul M Just purchased fourth vehicle from NewRoads Mazda. As…read morewith the prevoius three the transaction was seamless. Started with Aaron M and finised transaction with Sergei K. Both were pleasant and professional throught our dealings. Sergei listened to our requirements and acted on them. When it is time for another Mazda we will be back.

I originally went to Mercedes to buy a new car, but honestly, the experience was disappointing. As…read morea serious buyer, I expected at least a basic level of interest, but it felt like they weren't really eager to help me--Zander--get into a car. They said they'd follow up with a call about a new model, but I never heard back. So I decided to give Mazda a call, and that's when everything changed. Sergei picked up, and right from the start, he was incredibly helpful, professional, and genuinely kind. He went way above and beyond to assist me--nothing was too much trouble. Easily the best salesman I've ever dealt with! Thanks to Sergei's amazing service, we ended up sealing the deal on a brand new CX-90. I couldn't be happier. The difference in customer service between Mercedes and Mazda was night and day. If you're in the market for a new car, skip the runaround--go to Mazda and ask for Sergei. You won't regret it!

Hooman and Marty are the Best there, easy , straight shooters 10/10 purchase 3 in last 7 years…read morealways treated me and my family and friends Fabulous

I happily charged my PHEV for few times during last week, each time 20-60 minutes. Today during the…read morecharging session I was approached by a person from the Newroads, he was extremely rude, aggressive, used strong language and made me feel I am stealing the hydro from private property. He asked to leave and never come back. Thats Newroads for you dear EV owners. Don't come to charge here. There is a way to conduct a respectful conversation, especially if you are the owner of the business or high rank employee. However, Newroads personnel is missing the polite attitude and was very rude talking to me. I will never ever step in Newroads Newmarket dealership and will not recommend doing so to anyone who will search for advice.

I bought a 2009 Honda for 15K and within 5 months, the paint started to fall away. I mean, the car…read morelooks like acid was thrown on it. When I complained, they said too bad because they sold it "as is". When other things started to go wrong, I took it to my mechanic who confirmed the car had been in an accident that exceeded the damage limit claimed by New Roads. My Mother also bought a car from them which fell apart on the highway and caused injury to her. Buyer beware.

These people do nothing but lie and steal your money. The old fart i bought the truck ftom lied and…read morelied about repairs they would make ptior yo me picking it up. The day i arranged yo pick it up he was no where to be found. Nothing fixed money already taken from my account and one certified and plated truck that needed almost 1300.00 in brake work. Within a month rust that was painted over showed itself. They are to afraid to talk to me and no thanks to OMVIC for stearing me in the wrong direction. Buyers beware....they will burn you yoo.

Just wanted to share my bad experience with Suzuki of Newmarket (Blake and company)…read more I purchased used 2009 Yamaha waverunner from Suzuki of Newmarket in July 2015. I was told the machine is running perfect mechanically and I believed. I asked them to water test, but they refused it saying they are far from the water. I never thought that dealer like Suzuki of Newmarket can lie about the machine mechanical condition. I signed bill of sale and it stated no warranty provided. I took Yamaha to the lake next day and found that waverunner does not go more that 20 km/h. Took out from water and brought waverunner to a mechanic. The issue was with the supercharge clutch. It was destroyed. it cost me $1500 to fix it (parts and labor). I called Blake back asked him why he was doing this kind business to me and if he wants to help me solve my issue. Answer was I am not going to do anything. I trusted them, but as I can see from my experience never trust people. They are all about money. Ruining reputation is very quick, but build it takes a long long time. I don't think it is the right way of doing the business. I am saying to all my customers and friends to stay away from Suzuki of Newmarket. Not a trusted business. Never will do business with them in future. Stay away from them.