they did a credit check without my permission on equifax…read moreinquiry was dated jan.4,2025 this is horrible

Brought the car in for an oil change only and it took a whopping 1.5hrs (And $100)! Worst of all,…read moreservice advisor was trying to upsell me on rear brakes claiming it is 1-2mm and that is below Ministry's safety requirement. Calling his bluff because I just swapped my winters on a week ago (by myself) and didn't see this low brake pad issue so they took me to the back. The technician took off one wheel to find it was at least 4mm. The service advisor said it must be the other wheel.... obviously I declined the recommendation. Took the car home and pulled my rear brake pads off to find every one to be at least 4mm (Ministry safety requires 3+mm). This has concluded 2 things: 1. Service will try and upsell you without facts! 2. I got a chance to service my rear brakes (without paying $572+HST) so now they are in tip top shape! (Thanks Stouffville Hyundai!!!!!)

Worst customer service ever! Very argumentative employees…read morewho would rather accuse me of giving them a wrong telephone number than simply check their records. I really pray nothing brings me back here ever!

I have purchased my last 2 cars from George Sairoglou and I can't tell you how amazing it was in…read morewords. George pays attention to details and really makes you feel special and heard when talking about cars. ( I know nothing about cars ) when picking up my Toyota Cross yesterday he sat me down in the car and programmed my phone and all the safety features with me before I even signed the papers, he even called me a few hrs later to make sure all was good and asked me if I had any questions. You won't be disappointed going to Stoufville Toyota and finding George to buy your next car. Thank you George and you have a customer for life! Ann Marie

Brought my vehicle in for oil change last week, it was completed with no issues. My car was also…read moregiven a complimentary wash as well (it really needed it) with many thanks. The manager Florin arranged to update my GPS at no charge. He has gone above and beyond for the service level and it is most appreciated. As long as he is in charge of the service department you will have no worries.

I inquired about a vehicle I was interested in, and Paulo responded promptly. He answered all my…read morequestions thoroughly and was very straightforward and easygoing throughout the process. Although I didn't end up purchasing the car, I really appreciated his honesty and approach. I would definitely return in the future!

Very poor customer service skills. The type of people who pretend they don't see you standing at…read morethe counter for AGES. No acknowledment given. Took my vehicle for an oil change and it's on a Ford maintenance coverage plan. Various points of inspection are supposed to be done. I mention to make sure they top up all fluids, windshield washer fluid. Staff member looks at me and says ahhh.... I don't think that is included. I press him further and he grudingly says we'll top it off for you then. Afterwards with the two desk staff behind the counter he says your truck's ready and puts my keys on the counter, I come up to get them and neither of them look up from their computers at me. No information given to me of what they did do to the truck. I will never return and will get my truck serviced at Erinwood Ford.

If your willing to wait 2 hrs for a oil change and tire rotation when your the first customer in…read morethe morning. By all means go.

We recently got 2 vehicles and our salesman, Mark Edwards, was a tremendous help in making the…read moretrade-ins and purchases an extremely smooth process. This is our second purchase form Stouffville Chrysler. We have been very satisfied with both the sales and service departments. We will continue to deal with this dealership in the future. Carol W.

Not helpful at the service dept, condescending and patronizing; only aiming at charging fees…read morerather than problem solving.

Good for car purchases, bad for car service…read more Summer 2024 I was looking for a 2024 RAV4 LE AWD, and since I live close to this dealership it was actually my first stop, but they had did not have any, actually to purchase a NEW RAV4 it would be a wait period of 6+ months. After going to all nearby car Toyota's it was the same. Thus I started looking for used RAV4s, but most were really old or had alot of mileage I ended up back here and the stars aligned for a single 2024 RAV4 being in stock, less than 10,000km btw which I was able to secure by immediately showing up and putting down a deposit. Apparently 9+ people had booked appointments to view it later that day but since I was first and was willing to pay the deposit/hold, it was mine! Within a few days after clearing things with the ownership, pink slips, insurance etc I paid the full amount and the nicely newly detailed car was mine! So as for the actual purchase, Markville did a great job. Here's where they get dinged for service. I specifically asked (purchase completed July 2024) if they had any deals for winter tires as in a few months I would need them. I was told, to just come back in a few months, find any set of tires and get a cost sheet, and Markville would match that price. Additionally, as this was a used car, there was a profile on Apple Carplay of the previous owner's iPhone setup. This is a huge issue for used Toyota owners - you cannot delete the previous user's profile and additionally you can't add/create your own profile until this is done. I saw online a very easy fix and even emailed it to the selling agent, basically only Toyota employees have access to their internal Toyota system where by inputting the VIN, they can remove the profile of the previous owner. I showed up in person, emailed, and called countless times over THREE MONTHS and no one at Markville Toyota would help with the Apple CarPlay previous owner profile situation. I couldn't even configure my new settings until this was done. This included not just the selling agent, but showing up at the front desk asking any agent for help, and the owner of Markville Toyota Jack Varisco emailing me after the purchase saying something along the lines of 'congrats on your car purchase. if you have any issues please let me know.' I even emailed him with the issue a few times and zero response. I also tried contacting the person who upsold me on additional bells/whistles, but no help there either. Then when October rolls around and I need new tires, and they're able to get more money in their pockets suddenly they can help with the carplay issue. Note - I specifically explained I was willing to buy 4 new winter tires but wouldn't spend a dime until the previous user profile was deleted. Suddenly, in less than 24 hours it was deleted. Then, as per instructed when I bought the car, I brought an invoice from a tire shop for 4 new winter tires. It as basically as follows: 4 new tires (exact brand and model as Markville toyota sold) 4 new rims (can't match as Toyota sells Toyota brand rims no other shop can sell) Installation (free if purchased from the tire shop). Despite advertisements that they price match winter tires, and the tire shop was willing to accept email and calls confirming their offer, Markville refused to price match. Fortunately, a nearby Toyota dealership was more than willing to pricematch the offer. With anyone who purchases winter tires, you know that between 50-100km after installation you should get the tires retorqued. The other Toyota dealership said I could go back to any Toyota and they'd retorque the tires for free. As Markville was the closest, I went here to get the tires retorqued (this is literally just tightening the lug nuts and takes less than 5 minutes). Markville, despite confirming I was an existing customer wanted to charge me ~$100 so I drove to the next Toyota dealership that did this for free.