Things have gotten even worse with Aspen since my last review. They still never contacted me to…read moremake the 3-6 month later appointment the initial lady I spoke said they would for me. I paid 1/2 of the full price, as asked, at that initial visit. I paid the second half as soon as I received the statement. Now they are asking for another $54. Never had my final appointment, for which the price was supposed to be part of the total bill I've paid and they've offered No explanation whatsoever as to what this $54 is for. All of this on top of not receiving the treatment and care I thought I'd be getting.

The assistant (I can't recall her name but she was blonde, had blue eyes and about 5ft tall) was…read morevery attentive and listened to my concerns while x-raying. Dr. Sunil Charian was also professional and explained my gum infection issue to me clearly. He did not try to up-sale me on procedures I didn't need and gave me tips on how to handle my infection with home care and antibiotics. As a first time patient without insurance, my bill at the end of the check up was only $29. I feel like the care I received was excellent, especially for the price.

I loved going to Dr. Zain's office. It felt like a home in the waiting room which calmed my nerves…read more The staff was very accommodating as well when I needed an x ray. I had to bring my baby and one of the nurses waited with the baby in the stroller. This was very kind! I couldn't recommend them enough! They made me feel like they cared and took the time to show me the scans and talk to me.

I highly recommend Serene Smiles for your regular dentist! I've been a few times now, and every…read moreexperience has been wonderful. Booking An Appointment Part of the reason consistently taking care of my health is difficult is because navigating websites, setting up accounts, loading information, calling phone numbers, consulting various sources, etc. is mentally exhausting. Serene Smiles makes it SO EASY to book online. Now that I'm a regular, I've also taken advantage of being able to text their number to set or reschedule appointments. I also love that Serene Smiles texts me my appointment information and reminders. It truly couldn't be easier! Your Comfort Is Important Before my very first appointment, I shared during my booking experience that in the past I've had dentists who have grabbed my mouth and roughly poked around without me knowing what they were doing. I shared that my preference is to know what they are doing and why. Serene Smiles exceeded my expectations in every way, first with Sarah as my initial hygienist, and then with Kaitlyn. Both Sarah and Kaitlyn were so kind and patient with me - they explained what they were doing and why, showed me the tools, told me what they were doing, and told me there were some alternatives if I felt discomfort. They consistently asked me if I was comfortable and overall made me feel very cared for. Dr. Zain is also very gentle, and he goes out of his way to explain everything you need to know about your teeth and facial muscles. He also doesn't push unnecessary treatment - he prefers to try less intrusive options and wait to see if there's improvement. After my first appointment was so wonderful, I encouraged my spouse to give them a try, and he has had the same experience. Now I will encourage you to give them a try. You won't regret it!

Dr. S is always very gentle and caring during any of my treatments needed. Explains in detail…read moreanything that will happen and even calls to check in the following day. I've never had a bad experience here, even with my dental anxiety!

They have been my dentist for a few months now. I love this place! They always explain what they're…read moredoing and if it will hurt or not. The hygienists are attentive, sympathetic, and help with your breathing if you feel anxious. They don't seem to be gunning for your money, at neuibauer they wanted to do over 4000 of work doing unnecessary and invasive procedures. But pearl dental only does whats necessary and the cost isn't too bad! Will always go here and recommend

Dr. Cruz and his staff couldn't be nicer, more helpful or friendlier - they are the best. The staff…read moremake sure you are welcome and attended to, answering any questions, and Dr. Cruz is welcoming, friendly and helpful about any and all concerns. He explains everything he is doing, gives a full report, and discusses solutions. Everyone here is a kind professional. The experience here is the opposite of a big, impersonal office with dozens of employees and expensive machines all over. He is quick and gentle with the ultrasonic scaler, and the hygienist was very gentle and thorough in the cleaning.

Highly recommended! Everyone in this practice is so incredibly nice! I broke a tooth and was in…read moreterrible pain and really dislike my previous dentist. I called Doctor Cruz's office after reading all the five star reviews at 9:05 AM and was being seen at 10:15 AM. The doctor quickly determined what needed to be done, explained it to me and his office scheduled an extraction for me. They are kind, friendly and efficient and really care. Complete opposite of what I am used to from my previous dentist. Thank you Doctor Cruz and staff!

I had a very disappointing experience at this dental office. They mandated me for a deep cleaning…read moreprocedure that I did not need and for which I had just one slight indications. Instead of taking a comprehensive approach to my dental health, they seemed to rely on a single metric to justify an invasive treatment, and refused to provide a regular cleaning (which was the main reason for the visit). The doctor was not friendly and showed little willingness to explain their reasoning. When I asked for clarification or to see the areas of concern, I was told that I "wouldn't understand or be able to see it anyway," which felt dismissive and unprofessional. I ended up getting a second opinion at another office, where it was confirmed that I am not a candidate for deep cleaning. Not only that, but they also identified issues that this office completely missed and corrected some of the earlier diagnoses. Overall, I would not recommend this practice if you're looking for thorough, transparent, and patient-centered care. The staff is nice and friendly, but the hygienist and doctors are just bullies.

HORRIBLE OFFICE! Reception is extremely rude, I called with a broken wisdom tooth trying to find…read moreout if making an appointment would be beneficial kept getting the runaround, and asked to speak to the office manager for her to be the RUDEST one. They were giving me the run around because their main dentist is gone and the one there only does referrals, even in pain and a broken tooth the soonest appointment for a referral would have been 3 weeks. If you need a dentist DO NOT GO HERE the staff will treat you like scum! they don't care or have any compassion for anyone just a paycheck!

OMG! Where do I start? I had been going here for 2+ years. Every time I went in 6 months, they…read morewould find something wrong. The last time the cleaning was very poor and I was referred for a gum scaling. That did it! I cancelled the appointment and didn't go back for 1 1/2 yrs. So, I got a pop up ad on FB for an apptmt and decided to make the apptmt for a cleaning. I got a call from the office saying they would have to re-schedule bc the doctor wasn't in that day. I let them know I was unhappy at all the up jobs and poor cleaning last time. She cancelled the apptmt bc I told her I didn't want a gum scaling only a cleaning and xrays. (Oh, they give xrays constantly). The last time my Medicare was maxed out. Don't trust these people. They're out for themselves - not the patient.

This was my first time visiting with this practice. I was referred by someone who visits another…read morelocation but had great experiences. I was pleasantly surprised by the visit. I waited until my 2nd trip to write this review. The staff was friendly, they explained my entire procedure, they genuinely wanted to ensure that I had all of the information I needed. I'd definitely refer them to others based on my experience. I had read previous reviews about insurance, corporate office issues and billing but never had any issues until now. While the staff is definitely friendly, the billing and insurance is a hot mess, especially if they OWE you Money. I've been waiting for.a refund for two months and they have been making it very difficult to get this resolved. It's been having a major impact on my thoughts of returning.

I have been a patient for quite a while. Dr. Marshal is professional, friendly, and whether…read morecompleting significant work, or bi-annual check-ups, he takes the time to answer any and all questions. The hygienists likewise are outstanding and friendly. Top Notch in all respects. Mike C.

I brought in my own x rays and received a treatment plan. In which I prepaid for as it would of…read morebeen two sessions. I was not explained after paying my balance in full that I may have a balance. My second session I went in and was informed I had a balance, front desk said oh we forgot to put in discounts since you paid out of pocket. Ok done, Dr and hygienist are great. 6 mos down the line I get a letter in the mail I owe them over $100. Come again? I reached out various attempts and even went through my insurance turns out they billed me for X-rays when I brought my own. They were supposed to return that $ in order for my insurance to pay for a cleaning. Front desk never returned my call or email and I'm certain that was not done because the dentist that did in fact do my X-rays cannot get paid due to Marshall Dental billing for X-rays when I physically brought my own and have the email to prove I did before my procedures. Per other reviews this is a normal process for them. It's unfortunate as I would have liked to return. During this emails and phone calls they cancelled my cleaning appt. Billing and front desk are going to kill this small business.