I have used several of the local banks and have left all of them. I only use SFCU for all of my…read morecurrent banking and loan needs. A few years ago, a family member purchased a house at auction. She needed to close in 30 days. Insufficient time to establish a traditional mortgage. The loan officer knows us personally due to our long standing membership. And really stuck his/her neck out to help secure funding in time by personally advocating on her behalf. That is the above and beyond service I never received at any other bank.

Like many things, once a great place, but over the past couple years, going downhill fast. Customer…read moreservice contact is awful, long waits in the Q. You can talk to 3 different people and get 3 different answers on the same thing, and none may be right. Too many changes not in the best interests of the customer. Your Reward points for the MC, you are CHARGED A FEE to redeem them, you will not find this said anywhere, but try and redeem, you'll be calling customer service and they will tell you, surprise! NEVER seen any other bank do such a thing. Seems like everything is an issue, time to move on.....

Avoid their online banking. I was unable to log into my online account. I entered my User ID and…read moreSSN to change my password and received an error message that made no sense. I am scheduled for a full knee replacement and walking is a bit of a problem. I then called the SCFU (855) number, which was Number 2 in the Q for 13 minutes, and then SFCU hung up. I tried again to call the 855 tele number and was Number 1 in the Q for 12 minutes. I feel like closing my accounts there after this experience.

SFCU elaborately stole my 2019 Nissan Versa car with KKV of Cobleskill, NY. SFCU sold my…read more$23,000.00 used car for just around $10,000.00 and wants me to pay the balance plus for KKV repo. I am also out of my original Honda car that had no lien with less than 38,000 miles and was an early original trade-in, and had a retail value of at least $17,000.00. So, my trying to get a decent used 2019 Nissan Versa car is costing me $27,000.00 dollars and no car. So far, no one is doing anything about this systemic predatory corrupt system that is scamming me in Upstate, NY. They try to make it look like it is my fault.

Absolutely nothing like a bank. Banks are not interested in the average Joe Schmoh At Horizon's,…read morethe people are very friendly and actually consider you to be a person

From the owner: Horizons Federal Credit Union is a member-owned, Binghamton-based financial institution with…read moreproducts and services to meet all your financial needs.

We've taken out two loans with this bank. We were able to get a lower interest rate than with other…read morelocal banks and the service was great!

Great bank, I just closed on my new house and their rates were the best available. Got a great…read morepackage with minimal closing costs. Dwayne Marcus and Kim Reed were both excellent! Closed in less then a month

Don't even follow their own hours of operation supposed to be open from 9:00 a.m. to 12:00 p.m. on…read moreSaturdays I get there 5 minutes to close just barely made it and they already closed maybe that 5 minutes doesn't matter to them but it's important to customers who expect them to be open for the hours they're supposed to be open I don't care if it's the last 5 minutes you don't close early and screw over your customers...