What an awesome experience from a really crappy day. I broke down in my 2021 Nissan Titan on the…read moreway to one of my properties. I thought the transmission completely blew up. I was stranded in the middle of nowhere. I called these folks and they gave me the number for Nissan service. They dispatched a tow truck and picked me up within 30 minutes. It was late Saturday so I had to call Monday when they reopened. They were all over it. They diagnosed the issue and fixed it that same morning and my truck was ready to pick up same day. It was completely covered under the warranty, everything including towing. I have owned 7 Titans and this was the first issue in almost a million miles between them all! The people at this dealership were kind, fast, and awesome. I am a very happy Nissan owner and I will absolutely buy from this dealership in the future. Best service I've ever seen in the auto world. THANK YOU EASTERN CAROLINA NISSAN!

From the owner: Enjoy the confidence and peace of mind of getting Warranty for Life with the purchase of every new…read morecar at Eastern Carolina Nissan. In addition to our Lifetime Warranty we are New Bern's Home of the Credit Amnesty Program.

I requested a key fob that I already owned to be programmed. I was quoted the price for programming…read morea key fob and made it clear when I made the appointment that I just wanted the key fob I already had programmed. I handed them the key and the fob when I got there. When it came time to pay the price was more than doubled. They programmed my key fob and a second key fob they ordered. Once they programmed the second key fob it was not returnable. Now I have two fobs when I only wanted the one I already had. The work is good but be careful that they don't try to up-charge you with things you don't want.

I bought tires from Kia in NY with a 1 year warranty. I got a blowout near this dealer 11 months…read morelater. I told him I had a warranty and he said we don't honor it here. I was at his mercy so I bought a replacement tire from him and it was installed quickly. Back in NY I found the warranty papers. The paper said it was warranteed by Sonsio not Kia. This business argued that because I didn't say that it was warranteed by Sonsio at the time of service (I told them Kia) they are not obligated to replace the tire. Sonsio says they must approve all repairs before service is begun. To me its a scam and not professional. A person away from home with a blowout shouldn't have to find papers saying there was a warranty when in this computer age all this should be in a computer.

First and last experience with Kia of New Bern was a tremendous disappointment. To be clear, my…read morereview is not against any one person as everyone we dealt with was courteous. It is their financing policies that I base my review on, and potential buyers with less than perfect credit need to be aware of this. I took my college student there to inquire about a specific car that was listed for about $7K. We were told by the finance manager that it would be hard to get financing for it various reasons. Then we were showed another used car that cost a little more but seemed reasonable and well cared for. I made it abundantly clear that we wanted price and payments to be below a certain figure and that, while her credit history was excellent, her credit history was less than a year. Okay, not a problem we were told and she should qualify. Then they came back to tell me she would actually need a co-signer and could I co-sign. I made it clear that due to family matters beyond my control, my credit score suffered and it was only 'fair', so I did not think I could help her qualify. Again, not a problem we were told. What they did not tell us, however, that they would run SIX (yes six) hard inquiries on both of our credit reports. I did not find this out until after we left - when they asked me to come back with proof of income (I receive automatic credit report notifications). Obviously, this had a negative impact on my credit score, which I made very clear I was working to bring it back up. We NEVER provided authorization to run both of our credit reports SIX times. They had authorization to run it once through their dealership. Had I been told they would run multiple hard inquiries, we would not have agreed and would have just left. After realizing what they did, I went in to complain to the Sales Manager, and he informed me that this was 'standard practice' with auto loans. Well, if that's the case, then customers should most certainly be able to choose whether or not they want multiple hard inquiries on the credit report - especially those who do not have perfect credit and are working to bring it up. It's called informed consent. After speaking with the Sales Manager and politely explaining my discontent over what was clearly poor sales/financing practices, I was later contacted by another Sales Manager and told that they were able to offer financing. However, I responded by stating I wanted to know the precise terms for the car we looked at before we went any further. Then I was told that the car was no longer available but that we could come in and look at other cars and then terms could be discussed. We declined and opted to go somewhere else where there was more transparency. Kia of New Bern is part of New Bern Auto Group and has several dealerships in New Bern. It's motto is "We don't sell cars - we help people buy them." Based upon my experience, I disagree.

Very frustrating to work with. My wife was stranded when our 2024 Telluride that we purchased new…read morehad an electrical issue that kept her from being able to get into and then to start the car - entire car was just 'dead'. She called Kia and after speaking to the receptionist was forwarded to a voice mail in the service department. She left two messages but no one ever returned her call. After some the car just came back on but it was not the first time this had happened. Fast forward a week - I made an appointment with the service department, describing these symptoms and the more disturbing recent symptom that the car had on two or three occasions just 'reboot' momentarily and during that moment, lock the steering wheel while driving. I explained that we needed a loaner car and was assured that we would have one and they would confirm the day before. Since we never heard from Kia of New Bern yesterday, my wife called on her way to her scheduled 9am appointment during her 40 minute drive to confirm the loaner car and was told they had no loaner car and were not aware that we needed one. This is just awful service. This is an issue that should be a priority. This is our first Kia and we are certainly reconsidering our purchase.

We purchased a new car from Tommie Jones today!…read more Hands down, the BEST experience ever as far as buying a new car! From beginning to the end, we did not have one complaint. Tommie was friendly right from the beginning, and took the time to really listen to our situation upon meeting us. He listened to what our financial goals were, and took the time to show us what he thought would work best for us. Not once was I made to feel like I was a "hassle". (The feeling I got from the dealership I almost purchased from). There was absolutely NO pressure while looking at different models, no "back and forth", (I like to keep things simple, and to the point!) and after the numbers where finalized, the paperwork took less than an hour. Again, the numbers were fantastic as far as pricing goes! Tommie saved us almost $10k when it was all said and done. I know he probably saved us more than that really. Again, I almost purchase from another dealership, and am so grateful that we didn't. I can now say, for the first time ever, I didn't feel like I was just another commission check to someone on the lot. I will be buying all my future vehicles from Tommie. I would like to add that the dealership was referred to me from my parents too. They were also so impressed by Tommie's efficiency, professionalism and friendliness, that they are now contemplating upgrading their 2017 Hyundai, to a 2021. Thanks again Tommie!

Worst place to buy a car !!…read more I would run and not look back!! Unless you want a lemon and you want to be there trying to fix it all in the first year !!! It's a joke and they know how to buy private cars and clean the outside of them and make them look ok with no proper mechanical inspection!! There vehicles have no business on lot for sale. Once you buy and issue surface they won't acknowledge or back up their cars . They will blame the consumer and try to wiggle them self out of fixing the issue Save yourself time and peace of mind .

We had to purchase a new vehicle (VW dieselgate) We decided on a Mazda CX9 signature. We really…read moretried to work with the local Mazda dealers, but quickly realized that they would not work with what we wanted. We ended up using TrueCar who put us in contact with New Bern Mazda. Kasey was assigned to work with us (90% email communication.) She and her manager, John were amazing with the deal that they put together. This by far and away was the best auto buying experience I have ever had. Well worth the 90 minute drive to purchase from them. They have earned and will continue to have our business! Thank you, Kasey, John, and New Bern Mazda!!!!!

Top notch service from Mazda!! From the moment I called to make an appointment to pulling into the…read morelot to paying for my service I was taken care of with some of the best customer service I've had in a long time. Thank you for treating me so good and taking care of service needs for my Mazda. You made a lifelong customer!!

I came across this dealership after searching for a specific vehicle that was not available near…read moreme. I reached out to the salesman, Drew, and had pleasant conversations with him prior to driving to the dealership. He was very professional, respectable, and helpful from the start to finish of our interactions. He had the vehicle that I wanted ready to go when I arrived and I got a great deal on it. I didn't feel unnecessary pressure while working with the employees. The process was efficient and did not take too long including talking to the manager, Chris, and finalizing all of the paperwork. I got all of the paperwork and registration tags mailed to me in a timely manner.

This dealership stands shoulders above any in the area. Brett Plymale, our sales associate, Kyle,…read moremanager, and the entire staff are thorough, personable and go above and beyond when it comes to customer service. We just purchased a KIA OPTIMA HYBRID, which makes this the second car in 4 months, and each made it a pleasure to deal with them. If you have not experienced a fair and good deal, you need to stop in.

Over the weekend, I purchased a new Jeep Grand Cherokee! I had such a wonderful experience at…read moreRiverside Chrysler Dodge Jeep RAM and Fiat in New Bern, NC. De'Angelo was professional, helpful, and incredibly knowledgeable. He made the process completely stress free, really listened to what I wanted, and worked some serious magic to make it happen! I left super satisfied and will definitely continue doing business here and encouraging everyone else to do business here as well! If you're looking for a new ride, don't walk, RUN to see De'Angelo at Riverside Chrysler Dodge Jeep RAM and Fiat! You won't regret it!

I honestly can't say enough good things about Hunter. Buying a truck has always felt like a chore…read moreto me--pushy salespeople, confusing numbers, and just an overall exhausting process. But HUNTER COMPLETELY CHANGED THAT !!!. From the moment I walked in, he treated me like a friend, not a sales target. He listened to what I actually needed (and could afford), never once tried to upsell me, and was super transparent the whole way through. I felt taken care of and heard, not taken advantage of. He even followed up after the sale just to make sure everything was good and that I was happy and satisfied with the truck--which I totally am. I've been driving it around loving every moment and still smile every time I get in. If you're even thinking about buying a car, truck or whatever it is if you know what's best for you please go see Hunter. He's no joke He's the real deal !!! I've purchased 2 vehicles from him a brand new jeep and a beautiful ram 1500 !!! He is honestly the best salesman I've ever met !!! Keep it up brother !!

I received a great price and value on new Subaru Forester. The transaction was handled efficiently…read morewith same day delivery. They sold me what I needed. It was a cut-above and a step ahead of previous experiences at other Subaru dealers.

Bought our son his first used truck! Everyone made the experience a positive one! Will was great…read moreduring the whole process, from start to finish! Very friendly and personable! Highly recommend this dealership and Will!