Just had the best experience here. We had nails in two tires and needed balancing. They did all the…read morework no charge and recommend new tires. We knew about the tires and we'll get them here. Hats off to these guys

I just had the best customer service experience at this shop. I can't say more good things about…read moreit. From being greeted at the door to being updated on where my truck was in the process, everything was right on. Since Discount Tire bought tire rack, the combination is really unbeatable. The New Bern shop is new and is well equipped.

Been using this Advance Auto Parts for years. Most of the employees that have been there for quite…read morea while and are inviting and always friendly. I buy a lot of parts and these guys and girls go above and beyond to help find hard to find parts. I refuse to shop at other auto parts stores even if the other store has it in stock I will wait for Advance to get the part. I am 100% faithful to this store. Now obviously they do not make the parts they sell so you can't blame them for inexpensive parts if they fail but the store is great.

Ron could not have been nicer if he tried. He put my new wiper blades on in less than two minutes…read more A pleasant experience all the way around!

I love this store. The customer service is outstanding. I'm working on a project car and the…read morestaff here has been terrific in helping me identify the appropriate parts and even suggests tricks to make the install easier. Can't say enough about these guys.

The young manager who helped me was awesome. I was purchasing a battery and showed me all the…read moredifferent ones applicable to my car. Great experience and will always come back.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

There is one guy at this store worth his salt, the manager. The rest, unless you can tell them…read morewhat you need or have a part number the visit is pointless. I needed a 35" 4 rib belt. The bone-head behind the counter said he can't do anything without a part number (not that he seemed interested in helping to start). He couldn't understand that make model would not help. Seems advanced auto can lookup what I need. So today's experience was lousy.

I've been to AutoZone stores from Seattle, Wa to New Bern, NC. The people who work there have been…read moreconsistently helpful and have even gone above and beyond expectation on several occasions. I'm not sure what their hiring practices are, but they're working!

Dead battery, ugh! Advance came through for me quickly. Cheyenne is my hero! Thank you for taking a…read morenot-so-good day and making it great! Excellent customer service experience. I highly recommend Advance.

One of the few auto parts stores in New Bern that accepts and recycles used motor oil. At least,…read moreit was the first one that I found after I had called 3-4 and learned that those stores did not recycle used motor oil. Take in your jugs, dump the oil into the barrel, dispose of the containers in a lined bin, or take your jugs home. Either/or. No charge for the service and you're being eco-friendly. The staff here was brilliantly pleasant and the store was quite busy.

So I walked in and gave the Jenn Z, young man several seconds to get off his cell phone to…read moreacknowledge me... I informed him that since I purchased a break light bulb pack several months ago, if he could put the little bulb into my other brake light. With a blank look says, sorry we don't do that here. So in order for me to buy the first pack and them to install that little lightbulb with a tool that I don't have, I asked him if he could install the other set of bulb that just burned out. He said no it's against our policy. The elderly man working next to him says "I don't know what's going on. I don't know what you're talking about". Nice guys. Try to be a little bit more friendlier, get off your cell phone, smile, and have a little customer service like you did the first time.

Shout out to Nessi! Very knowledgeable, polite, and handy. We needed a headlight replaced. She was…read moreable to find what our car needed and installed it at no extra charge. The entire experience took around 20 minutes and cost less than $19.

Very good service and really nice people. i'm from out of town. I needed an oil change. They got me…read morein the same day even though it was the end of the day.

Black's Tire & Auto Service was a lifesaver! They were the only shop in town that had my tires in…read morestock and they got them changed super fast same-day. Friendly, helpful staff made the whole experience easy. Highly recommend!

Bought a battery, Die Hard Gold, from them almost 2 years ago! For whatever reason it started…read moregetting weak sometime this month.. Stopped by the store today and left with a smile and a new Die Hard installed. Best part was the demeanor of all in the store. Never a negative and the battery was replaced, warranty honored and I left with the most positive attitude I have had all day. Willy Nelson would be proud. On the road again! Thanks, great folks. Went back this morning and bought and alternator. Installation was a dream and always a pleasure to deal with these folks. Probably took me longer to go buy it and return the core as it did to put it in. Price was very competitive and quality seems exceptional.

This family owned business is wonderful. They know their products, the community, customers, and…read moreprovide excellent products and services.